double charged me for insurance...and quadrupled charged for an upgrade...had to spend a lot of time trying to get this resolved on the phone before they agreed to a refund of the erroneous charges...on the plus side, the car was great, the customer service by phone was polite and competent and the return at the airport was easy. read more

Don't come here, ridiculously slow. People have pre-reserved their cars so why does it take so long? I bet that staff that get fired from the DMV get hired here. I found a place worse to wait in then for a drivers license! Also, it doesn't matter if you have status or not, everyone stands in the same long ass line. Why have a customer gimmick when you can't/won't honor it? Staff obviously hate their job and don't give a damn. It shows. read more

Samir was rude and unhelpful. He didn't seem to care about his job. The other employees follow his lead.

Reservations were made and confirmed but no cars available. Additionally, this location was chosen because they advertised a shuttle from the Miami Port, but none showed nor were we able to reach anyone at thr local office - phone rang then went to fast busy. We had to call Lyft and spend and extra $30 to get to the downtown location and be told there are no cars. We have now wasted a large part of a day's vacation trying to get a car. Hertz should be ashamed and embarrased!! read more

Rented a car through them there was damage on the side went back in to tell them they said don't worry about it we already marked it 2 weeks later there trying to charge me for it avoid this place at all cost read more

The entire staff is disorganized and has a completely lackadaisical approach towards customer service. It took 2 hours to get a vehicle - on a reservation made months in advance. Vehicle was dirty inside. Definitely use the Hertz at Miami airport instead. This place is awful. read more

This review is coming a little late, after a very busy and crazy trip. Without going into asinine detail, let me just say, Joann and the entire Hertz team were amazing! I could tell a very long winded story but they came through in every way. Joann, Edwin and Mark(the manger) were accommodating, communicative and helpful in every way. However, I have to say that Joann was the shining star. With her warm personality and genuine care, she stole the show. Once again, I could get long winded and very descriptive but Joann, you know everything you did. You are awesome! I will definitely be renting with Hertz again. They went above and beyond. Making me feel like a personal friend, not just a customer. Thank you so much to Joann and the Hertz team in Miami! I will see you guys next year! read more

I normally don't write reviews but I had a great experience with Joann at this Hertz location today. There was a marathon in downtown Miami and it was an absolute mess but Joann helped us get our car turned in quickly and navigate to the cruise terminal. Thank you! read more

Avoid this location! Extremely disappointed with this Hertz location. At pickup, I pointed out existing damage to the agent, who said he noted it on my account. I have photos and we are on camera doing the walkthrough. Despite this, I'm now being charged for that same damage. The agent failed to document what he promised, which is dishonest and unacceptable. As a Hertz President's Circle member, this is not the service I expect, and it has damaged my trust in Hertz. I have filled a BBB complaint and a complaint against the agent. read more

Should have read the reviews first. So ridiculously slow. I think they might be building the cars from scratch as each customer arrives? What could possibly take this long to rent a car?! One of the worst car rental experiences of my life. Don't go here. read more

President's Circle Member's Nightmare As a loyal President's Circle club member who has rented from various Hertz locations across the U.S., I recently encountered an appalling experience at the 229 SE 2nd St location in Miami. The many issues I faced, from poor customer service to blatant lies, has left me questioning the standards upheld by this reputable company. First, the rented silver Buick Enclave was a complete disaster. Not only was the exterior scratched and battered, but essential pieces like the Buick symbol were missing. This lack of attention to vehicle condition is simply unacceptable. The internal issues were even more alarming. The car experienced starting problems, and the check engine oil light remained on throughout the entire week of my rental. This not only compromised my safety on the road but also highlighted a severe lack of maintenance and care for the vehicles in Hertz's fleet. Upon returning the vehicle to Javier and explaining the issues, I was assured that the team would thoroughly check it. To my dismay, I discovered later that the car was rented out without any inspection. This blatant disregard for customer safety is not only irresponsible but also put the next renter at significant risk. When I confronted Javier about this, he shamelessly lied, dismissed my concerns, and walked away without addressing the gravity of the situation. The saga continued with a seemingly simple matter of retrieving my parking sticker. Shanise, another employee, subjected me to a frustrating ordeal. After being put on hold for a staggering 45 minutes and being disconnected several times, I faced inconsistent responses regarding the availability of my sticker. Shanise's lack of cooperation and misinformation further compounded the problem. After numerous attempts, I finally spoke with Samir who, along with his staff, provided conflicting information about when the rental car would be returned and my sticker made available. On the agreed-upon day, December 17, I arrived at the office to find it closed, with no prior notice from Shanise or Samir. After calling the following day, Shanise put me on hold again for 45 minutes, until I decided to visit the office myself. I met only Javier, who fed me the excuse that Shanise and Samir were "in a meeting" again, until I found Samir working behind the counter a few minutes after I left and returned to the office. And, Shanise never intended on answering my call that was on hold. After hoping for a solution with Samir and being promised I would be called later in the day when the car will be returned, I received no such call. I followed up and called. Javier answered, saying Samir is "in a meeting" again, and I was met with uncooperative behavior after I asked again about knowing whether the car has been returned so I can pick up the parking sticker. After a bit of back and forth, he finally went to check the vehicle, and to my dismay, said the sticker is not there, and that anything could have happened to it, even though I had followed up multiple times with the staff to ensure it would be there. After enduring this nightmarish experience over the last month, including false promises, misinformation, and an utter lack of professionalism, I have decided never to rent from this Hertz location again. As a President's Circle member, I expected a level of service that reflects the loyalty and trust I have placed in Hertz over the years. Sadly, the 229 SE 2nd St location in Miami has proven itself to be a disgrace to the Hertz brand. I implore Hertz management to address these issues promptly and uphold the standards that customers, especially loyal ones, deserve. read more

Hertz Rent A Car - Poor condition rental vehicle - Car Rental Near Me - Miami, Florida

The manager at this Hertz location gave us a terrible experience yesterday when trying to rent a car. If you want to use this location be prepared to be discriminated if you are latin. I am a five star member, and a long time corporate user of Hertz in US, Australia and Latin America, were I have worked for well known corporations. I rented a car for a family vacation and had a confirmed reservation made the same day (risky I know). Unfortunately, as you can suppose there were no cars available, so one of the employees put us as 3rd in a waiting list (pretty common, right?). We waited patiently until it was out turn, however when new people arrived they put them first and move us to the end (strange? May be not). This is common if other persons reserved more days in advance, but this was not the case, as I was able to hear when other persons explained they also reserved the same day and asked for help. Although one of the employees tried to help us an looked at the manager 3 times because we came first, he chose to prioritize other users. It was evident, it happened because we were latin. When the office was closing the manager said: I'm sorry, this is not looking good... etc.". So we totally wasted our time and energy. So these are my recommendations: 1. Don't use this location if you are Latin. 2. Reserve more days in advance. 3. Use other rental car services in the future, as I am going to do. read more

I could've went to North Korea and back and still would be waiting for a vehicle by the time I got back. Holy Sh** it's just got better. Snoop dog and Willy Nelson must have drove the All Black Ford expedition before us. Because DAMN!! Have you ever been smacked by the smell of weed from Mike Tyson. Well I have today. Getting contact high as I'm typing my review. read more

The worst rental car experience ever! Made a reservation for 10:30 am to pick up a car and was told they did not have any cars available. I had to wait until the reservations that were booked before me to get their cars, then it would be my turn. I waited until the afternoon hanged out around the area. Came back at 3:00pm still no car available. All the workers did was laugh, stay on their phones and on their airpods, as there was literally nothing to do. All they had to do was get YELLED at by customers that kept making reservations even though they had NO CARS!! Poor workers that all they could do was to say "sorry" because they work for a company that does not close the system out when they don't have availability. PS: there was a concert? Okay, why not prepare so you have cars for the reservations that you keep allowing to go through? What a waste of my day. read more

Great cars; clean and well maintained. Traveling from Oregon was stressful but started to ease after flying in and picking up my vehicle from this location. Quick and easy. Will return. read more

Hell no. Reservations mean nothing to these people. Why even overbook when you know it's going to create chaos? My partner rented us a car for my birthday, but when we arrived on time, we were told that no cars were available. We ended up waiting two hours before deciding to rent from Sixt down the street instead (highly recommend them). Regardless, them not having car available and not knowing when any would arrive ruined my birthday plans. Steer clear of this one! read more

Website advertised shuttle pickup at cruise port. No answer at location trying g to talk to a human. Finally gave up and Uber'd. Talk to agent, "We haven't had a shuttle for a year and a half." Unacceptable read more

THE CAR WAS INFESTED WITH ROACHES!!!!!!!!!!! I wish I were exaggerating, but unfortunately not. We stopped off for maybe 15 mins and came back to the car only to discover but big ones, little ones, tiny almost invisible babies and more crawling out of the vents and pretty much all over the doors and front and back seats. Apparently the bag we had put on the backseat floor with fruit and boxes of just delivered donuts had lured them out and they were swarming everywhere. They definitely didn't come from the bag, the whole car was clearly infested for some time given the volume of roaches of all life cycles. This was followed by a total freak out in the parking garage and panicked unpacking and shaking out of all our bags that were in the car. I live in nyc and haven't ever seen an infestation that bad. Absolutely disgusting and unacceptable. Also the gas tank was empty upon pickup. read more

Hertz Rent A Car - Just one of about a million roaches - Car Rental Near Me - Miami, Florida

Worst customer service ever! Phones are never answered at location. Phone Customer Service is even worse. They can resolve any issues over the phone. Won't recommend to anyone. Negative 1 star. read more

We ended up picking up our Hertz rental car from the airport and we needed to drop off close to the cruise terminal to catch our cruise ship after our Key Largo trip! I had no issues making the online reservation with the different pick up/drop off locations. The hardest part was finding a gas station nearby before dropping the car off. After we refueled, we found the location right away and turned the vehicle in. We were getting ready to get an Uber when one of the employees asked if we were going to the cruise terminal. He said that he was taking people there.. SCORE.. a free cruise terminal shuttle! Everyone loaded up and we made it to the terminal in no time. We of course tipped him (and a little extra) because we thought we were going to have to pay $20 for an Uber! Thank you Hertz! read more

Hertz Rent A Car - Car Rental Near Me - Miami, Florida

Great location and friendly staff. There is no sense of hurry though and cars come out of there dirty. They do vacuum inside but the outside is what is including the windows. read more

Terrible Service, Charged $200 for a Hold on a reservation. Day of Pickup, they attempted to charge $200 again for another hold for the reservation on top of the charge for the rental. Never had received the car & no information was given as to me as to why i was charged. Attempted to cancel & they stated they cannot cancel & directed me to another number for customer service. The Frustration accumulated from this incident cannot be put to words. Highly do not recommend this location. read more

Thanks to Hertz and their excellent customer service and for saving my family after National (3 kiosks down) reneged on their contracted reservation I had made months earlier leaving me and my family of 5 stranded at the airport. Not only did Hertz go out of their way to find me a reasonably sized SUV the same day with no reservation, the helped me quickly make my reservation all while trying to wrangle my children and had me in and out in less than 20 minutes even though they were making the reservation from scratch fa one way rental from Miami to DC. They even offered to help me with my luggage and loading the car. They even offered me a very reasonable rate given the fact that the reservation was the same day and they were almost out of SUVs on a weekend with multiple flights and cruises returning and many of those customers needing rentals. Highly recommend. Thanks again for the assistance. read more

I typically don't write reviews but I have to share my positive experience at this location to give another perspective. I did not have to wait for a car, service was prompt and they even picked me up from my home (22 blocks away) as a courtesy. The car was super clean, I was highly impressed with the great job that they did with the new COVID guidelines. My only complaint is that they close at 3 pm, which is not their fault but needed to point that out. Perhaps it's due to the cruise ships not being active at the moment, but it lead me to have the car for an extra day. Either way, this experience was not bad at all. read more

Waited an hour for the shuttle at the cruise port it never came. Waiting now an hour for a rental vehicle. Will end up needing to take an Uber 4hours in order to make my next trip. This place is a disaster . Avoid it at all costs. Update: ended up leaving Hertz and got in an Uber for my trip to Port Canaveral, FL $300.00 but I have to catch a ship for my job. I'm not sure how they took a reservation and had no cars for all the poor people in the Facility. They were rude in there too acting like it was our fault we wanted to rent cars from them. It was legit like an episode of Seinfeld where they didn't have his rental car that he reserved. They "know how to TAKE the reservation. They just can't HOLD the reservation. And that is really the whole point of the reservation" read more

Their wait for a walk up was over 2 hours. And I heard them say to people who made same day reservations they would not be able to honor their reservations. How shitty. read more

very bad. poor customer service at this location, absolutely no motivation they didn't even moved an inch away from the chips bag. We had an online reservation for a tesla and we pre paid but we didn't get a tesla, they said they could give us a small kia for the same price (wtf) after 20 minutes of waiting it was time to verify our credit card but that didn't worked cause we used a different cart online therefore we couldn't even pick up the kia. And i'm not even saying Hertz at all is bad i'm just saying this location is bad. So please stay away. read more

The Miami 2nd St HLE location was filthy inside. I spent 20 minutes cleaning all the hair, urine and dirt off the toilet, floor and sink so my wife could use them without vomiting. The first car I was given did not recognize the key bob signal and would not start. I was given a replacement car with just over 1/4 tank of gas and the Hertz ticket showed 8/8. I took this back in and had it corrected. Then i noticed the outgoing mileage on the ticket was over 700 miles less than the odometer. I did not take the time to correct this since my rate came with unlimited mileage. Only one person was in front of me at the time and I was there for 40 minutes trying to get my reserved car sorted out. read more

Wish I could rate zero stars...this is the WORST place to rent a car...please avoid at all cost...I am actually writing this review during my third hour of waiting for my turn, even with having reserved and paid online. Called the 1-800 number to see if they can assist me in looking for another hertz with a shorter wait but they could not help me. The employees working outside just complaining on how much they hate their jobs... Rediculous, this place should be closed down or hire better employees! read more

One of the guys at this branch actually thinks he owns the cars and is extremely rude, I wish I could remember his name. I called at 9am or so in the morning and was told they had cars available, so an hour later my boyfriend and I took an Uber to this location just to be told by an incredibly rude employee that there were no cars available and they didn't know when they would come in, unless we wanted an SUV or "luxury" vehicle, which he said with a condescending smirk We went all around Miami and could not find a single car to rent. I went on the website and saw that it would let me book a car for later that afternoon which I thought was interesting. So I called again and they said they had cars available this time. I'm not sure how this magically happened within a couple of hours. We ubered again and they gave us a dinky little Hyundai. It didn't even have cruise control, which was annoying for our 3 day trip mainly on highways. I got a discount for being a AAA member and the second guy was nice, but I won't ever come back to this location or recommend it. read more

Crazy busy and do not have vehicles available even if you have a reservation. They know how to take a reservation, but not how to keep the reservation. Waited about an hour for someone to return my class of car. The very nice and apologetic girl behind the counter said that because we had to wait, they would take care of the gas. I was so happy to get out of there I didn't question it. Well, make sure you get that put on your contract because I just got a letter from Hertz saying they're charging me for the gas. So now I'm on hold waiting for customer service. We even told the lady at Ft. Lauderdale airport what happened and she said it was okay. Yet here I am on terminal hold. Never again hertz. read more

Scam. Rented a cargo van at a ridiculous low price and arrived to be told they don't carry cargo vans. I spent $50 to get here from the airport to be told to go to a different location 15 miles away. It's a bait and switch to get you to rent a more expensive car. The manager is an arrogant asshole. Should be unemployed cause he's useless. read more

BEWARE: This place closes at 6 pm so you can't return the car until the next day. WEll you can return the car, but then you have to bring the keys back the next day. WHAT, they don't have a drop off for the keys!!! Cost me an extra $36 bucks to park overnight. Stay away....dirty, very unfriendly. Hard to find, no signage out front. Carloss G. could not have cared less if I rented a car from Hertz or not. He apparently does not like his job. The bathroom was filthy and I couldn't even use it as it was clogged with toilet tissue. The car was in a garage on the 5th floor, no one to help me up there or greet me. When I returned the car, the guy was going to charge me $99 for gas!! 1/2 tank in an accent....rip off. Luckily my niece started laughing hysterically and PJ lowered the price to $60 (traffic was so bad in Miami last night that I couldn't get off the highway to stop for gas.) Choose a different company. Turns out my experience with Enterprise has been much better and I'll use them next time I need to rent a car...... read more

Reservations mean nothing along with reservation claimed priced and charges. Don't do it. The pre agreement charges do not match with the final charges. I was charged double for the "loss damage and liability insurance" fee. I was the only driver and had the car for only 20 hours. The car was returned in the same condition. Never again with hertz. read more

The worst experience I've ever had with a rental company! Why over book giving away your car, then they leave you scrambling to find another car. Extremely unprofessional read more

Received a dirty car full of pet hair. The facility is under staffed and when they check the car for prior damage you cannot see anything under that parking garage because there is no light at all. read more

Terrible service wasn't able to rent a car but yet received a confirmation number took an Uber to get to the location for $30 and still did not get a car and then had to take another Uber back to hotel read more

I would give 0 stars if possible. Had no choice but to use hertz for an insurance claim while getting my car fixed. I was supposed to get picked up at 10:00. Did not get picked up. Called the location multiple times with no answer. Kept getting connected to workers who could not help out with the situation cause they did not work at location. Wanted to connect me to customer service to file a complaint but they would still not be able to assist me. When I got to location they did not care no one was answering phones. Gave me a rental sent me upstairs where a worker was supposed to assist me and there was no one. So found the car myself, had to take pictures of vehicle cause no one is there to look and mark scratches on the car so I won't be charged when returning for damages. Plus the car has a weird smell to it. read more

I prepaid for a pickup with enough notice - I arrived only to be told there was no pick-ups and they couldn't tell me when one would come back. I was told that The airport location might have a pick up truck because they have much more inventory, so they transferred my reservation there. An hour later I arrive at the airport after paying for an Uber to get there - I was told I had to pay again at a rate that would be three times what I had already pre-paid. It took 35 minutes on the phone with corporate to get the matter resolved. I was three hours behind schedule, and out $30 in a ride to the airport because of this location. Don't accept the reservation if you don't have the truck. And please don't send me to another location to get rid of me. You guys did nothing to help. read more

C-R-A-Z-Y. When I dropped off my first rental (drove down from Ft. Lauderdale to catch a cruise), this place was empty. They processed my drop off quickly and drove me to the port with no hassle. On the way back....... you practically have to throw your body in front of the van to get the half-empty van to stop. If you are able to accomplish that, they take you to office so you can wait in line for an hour and a half. It's wasn't so bad as I made some BFFs with a few others in line so we passed the time chit chatting. Luckily I had reservations or I would have been redirected to the Thrifty rental down the street. Even with reservations (and being a Gold card member), there really weren't cars. Being at the right place at the right time (after waiting FOREVER in line and having a clerk who pretty much had given up on Hertz herself) we were given a 4 tier upgrade. It's what she had and I was just happy to get out of that place . I really felt bad for her. My tip was warning her about the idiot behind me who complaining the whole time and going on and on about how much worse this was for him versus the rest of us. (Flash to an image of me rolling my eyes at him) read more