Had such a delightful experience here, very easy to find when we landed, helpful staff, quick service, and we loved walking out to the presidential line up (Hertz gold members) and picking out our car. We went with a 2025 Elantra and loved how it drove. Only compliant is re: the car's infotainment limitations as it does not sync with iPhone or Android so we could not use our Google maps and the car's built in navigation system was very confusing to us. You can play music from bluetooth, but your maps will not display on the screen without USB hook up and both of our phones are now C cord, kinda wild a 2025 car didn't have this capability. All in all, we 100% would do a car rental here again and likely not get a Hyundai. Easy drop off before our flight and absolutely no issues to note! read more

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I reserved a Telsa several days prior because I have a nationwide free charging plan for Teslas. I showed up and they told me their Tesla was broken and they could only give me a Kia Soul. Not only did no one reach out in advance to tell me that their Tesla was broken (sounds like an intentional bait-and-switch), but now I have to pay for gas and drive a much much worse car, AND FOR THE SAME PRICE. read more

I'm a loyal Hertz Gold Plus member and expected a seamless experience when picking up my rental car. My reservation was scheduled for 5 p.m., and according to both the Hertz website and store hours posted online, the location was supposed to be open until 6 p.m. However, when I arrived, the store was completely closed--doors locked, lights off, and no staff in sight. There was no sign, message, or explanation as to why the location had closed early. To make matters worse, I wasn't the only one affected. Three other customers were also outside, confused and trying unsuccessfully to get in or contact someone for help. We all tried calling Hertz support, only to be met with unhelpful automated responses and no way to reach a live representative. This experience was not only frustrating but completely unacceptable. I chose Hertz because I expected reliability, especially as a Gold Plus member, but instead I was left stranded without a vehicle when I needed one most. If this is the standard of service at this location--or from Hertz in general--then it's incredibly disappointing. read more

I cancelled my rental with Hertz. The reviews of some other clients weren't positive. A big part of clients' reviews was the lack of professional, friendly customer service. However, I decided to try Hertz for myself. Well, the person who answered the phone was not welcoming but impersonal and rude. I called my insurance company and chose another company. The Hertz cars might be wonderful but how one is treated professionally is important! Maybe, the Hertz employee was having a bad day. Maybe the possible client before me was rude. I understand the employee's frustration. Unfortunately, it happens. However, it's still the employee's job to be as courteous as possible. read more

I rent from Hertz all the time as I am in the Presidents Circle "club", which really means nothing. Renting from Hertz is easy but their customer service is a 4 letter word that begins with S. This is my second issue I had with them were nothing was done and nobody from Hertz cared. I picked up my rental from Milwaukee airport and saw the gas tank was not full, see pick. Now it may not seem like much but when you get charged, as I have because you were short 2 gallons of gas and charged their rate of $10 plus dollars a gallon you want to be compensated since I returned it full. I let the attendant know, when I left the airport about the non full tank and he said he would make note of it on my rental receipt. My mistake for believing this was done and for not checking before I left the facility. When I returned it I went to the counter to explain to the person behind the desk I was met with, ok so what do you want us to do, you should or returned it at the same level you picked it up. I said if I did you would of charged me your cost for gas. This person had no care in the world and said she would pass this onto her managers who would call me. Well guess what, Hertz customer service is non excitant. No call and no call back after calling their 800 number. I would say they should be embarrassed by all the negative reviews their CS gets but you can tell, if you break down, have an issue or anything else, they could give a darn, Shameful at best, as other companies actually take pride in their company, not this one. read more

Hertz Rent A Car - Presidents circle means nothing - Car Rental Near Me - Milwaukee, Wisconsin

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After consulting with Hertz customer support, we were able to fix the overcharge I received. read more

Hertz Rent A Car - Return instructions were unclear. - Car Rental Near Me - Milwaukee, Wisconsin

When I first walked in, there were garbage everywhere in the lobby. I didn't care that the rental car was parked in a parking garage but when the associate said I can pull up to the exit gate that an employee would buzz me out, there was no one there. My wife had to go knock on their door to allow us out. But when I initially got into the car, there was only a 1/4 tank of gas left in the car. I went inside and told the associate who seemed to brush me off. I returned the car with half a tank of gas that I didn't finish using. Drop off in the parking garage was even worse. Didn't know which entrance to use so I had to go the wrong way in order to get to the Hertz return parking. It has been 10 days or so since I've returned the car but my credit card has not been charged for the rental although there were 3 mysterious charges totaling over $750 to a Ticketing agent on my card that I rarely use. Had to get my card closed and issued a new one read more

Milwaukee is my hometown, born and raised. So I know this town oh so well..... I have to start by saying that I've been a Gold Plus member for over ten years and being a Gold Plus member 'use to' actually be a badge of honor, now what I've noticed about Hertz as a company things have REALLY CHANGED and this is in reference to most of the cities I've rented from, the cars are as old as 2019 which I was surprised that a rent-A-Car Company would have cars that old in their fleet, also the customer service has been subpar, being a Gold Plus member 'use to' actually be a badge of honor, now in reference to this location I relocated to Arizona 17 years ago and return home often and I have rented cars from this location many times and I've also seen the staff at this location change many times, it was so bad at some point that I refused to rent from this location, but In the past year I decided, because of convenience to give this location another shot and I have to say I'm surprisingly impressed Faith and Ashley are the two young ladies that Ive dealt with the most but it is another young lady and a guy that Ive encountered but I can't remember either of their names but the entire staff is really professional and courteous which is a lot different from what I've experienced in the past. I've seen this staff multitask with ease to ensure a professional fluid flow, I would like to give a special thanks to Ashley she actually remembers me by name and takes the extra effort to ensure I'm completely satisfied Kudos and thanks Ashley for the exceptional job that you're doing!!!!!!! read more

Hertz Rent A Car - Car Rental Near Me - Milwaukee, Wisconsin

The Phillips office is a ripoff scam operation. Look at what I paid to rent over 2 days. Can't believe I fell for their tactics. Avoid or pay dearly. read more

Hertz Rent A Car - They rewrote my original quote , doubled the price and ripped me off. I only drove 21 miles in 2 days! - Car Rental Near Me - Milwaukee, Wisconsin

They canceled on me 15 minutes before my reserved pickup time because they had no cars left. Absolutely appalling, I have zero intention of renting again from a company that will let you reserve a car weeks in advance then just give them away and let you know mere minutes before the pickup time. read more

Warning: predatory practices here!! I was charged $200 in additional charges that they marked as "accepted" even though I didn't accept any of the additional charges they claim I did. Make sure you get clarification on what your total is before they charge your card, because they don't have any outward facing screens and tell you they can't help you after the fact when the card is charged. Update: I rented a car from them in May too and decided to look over those charges now. They did the same thing back then too. Do not rent from this place. And if you do and they charge you, absolutely file a complaint with the Better Business Bureau so corporate and others know how this location operates. read more

DONT EVER BOOK FROM THIS PLACE && after this I will no longer be booking thought hertz AT ALL. Ordered a car through Priceline to be picked up and PAID in advance just to be told they didn't have ANY cars available. I told them I needed the car for a reason so I booked elsewhere for my car and I PROMISE I've been trying to get my money back since and have STILL yet to get my money back for a 2 day pre paid reservation. Everytime I call hertz they say call Priceline everytime I call Priceline they say call hertz. So now I've double paid for a rental and hertz had Not a OUNCE of sympathy. read more

Run as fast as you can! This place is terrible... seriously go to another rental company. No clear directive on how to return the cars, there was only one person working when I picked up the vehicle and a bunch of us waiting. read more

TERRIBLE SERVICE. Do not go here. They didn't even have my car I had reserved weeks in advanced. The desk girl was rude as ever. No instructions for drop off. Mystery charges. NEVER GO HERE. read more

it was my first time renting and every one at hertz made my experience very pleasant and smooth . I would definitely rent again

Horrible experience. Booked a car through Priceline. Arrived and there was already a line 4 deep. Got in line, took 45 minutes to reach desk. Lady behind counter told guy in front of us that her 9:00 am never showed. That was us waiting in line for 45 minutes! Got to front and they wanted to charge 13.50 on top of rental fee to add my spouse as a second driver. I said we're married and she said it didn't matter. Finally got it waved for being a USAA member. I tried their gold membership but if it's not booked through the gold membership they'll make you pay the fee. Finally get directions to car a as she writes my husband is ok to drive on paperwork, walk out to car. Paint is coming off all around on the front end. I took a video because no damage reports taken and no one walks out there with you. Husband hops in drivers seat and I get in passenger seat. Roll up to booth and get told I have to drive because my husband isn't listed as driver. Told this person it was oked inside. I can only imagine how much of a hassle the return will be and what crap they'll try and pull about their dinged up crappy car. Never again after this! Update: took the car to return and they give you an option of a paper or digital receipt. It's been crappy so opt for paper. Park and have to find check attendant. She tells us she's busy and we have to wait. We walk back to our car and wonder how long the wait will be since there is at least 25 other cars. After 15 min she comes up and says that we should have left the keys and got a digital receipt. Since they can't be trusted I told her I still wanted paper. Checks it in. Stuffs receipt in my husband's hand and walks away. Just bad experience all around. No customer service whatsoever. Everyone there is miserable. Tom Today I get an email saying pretty much too bad. Email said if I booked with Gold I wouldn't have had to wait. Apparently they don't understand how appointments work or value their customers time. read more

My company prefers that I use Hertz, but I really hate it and it's more expensive than other car rental places. The ladies who run this location are usually kinda slow, okay - Milwaukee slow.. But get them on a bad day, or when you are in a hurry and it's all over. I heard they are changing management in the near future. read more

You, gentle reader, should know that the three star review from me is relative to the genre. In this case, the bar is very very low, rental car companies in the Milwaukee area are just dismal. I rent cars a lot because I drive a 1998 Chevy Lumina with close to 300,000 miles on it, with more rust than paint on it. It's never let me down, but I no longer trust it for out of town distances. I know some of you are laughing but I haven't made car payments this century and I don't have to overcompensate for undersized body parts if you understand the psychological point I'm making here. So far, this location has not let me down or screwed me over like all the other car rental companies and locations in the area. They've always had my reserved car ready, for the price reserved, and the two workers have been competent and respectful. They are understaffed like all the area car rental places, so you're going to have a wait. Unlike some of the car rental locations in town, this one is well served by public transportation, and there's a place inside the garage to lock up your bicycle. I really think the best way to make use of YELP is to read all the reviews, and look at when they were posted, how those reviewers rate other places (some give every place they go to 5 stars, some only give low rating reviews), and compare to other choices. The most scathing of the reviews here are over a year old and like most car rental offices, this one has a fairly high turnover. The current staff seems pretty good. The rental car industry in general is just awful, if car rental companies were restaurants or even airlines they would all be out of business. Since they, industry wide, all provide pretty shoddy service, when renting a car, you're looking for the least unpleasant experience. One problem is that there isn't any real competition. Enterprise-Alamo-National are one company, Avis-Budget-Payless are one company, and Hertz-Dollar-Thrifty are a single company. They are all really evil and unfair when it comes to damages and insurance, none are better than the others. They all require you to use a major credit card to rent, and almost all major credit cards cover insurance for rental cars. Most homeowner-car insurance packages also include car rental insurance. Hertz like all the other thugs try to trick you into getting their up-charged additional coverage, even if you got some third party insurance from Priceline or Hotwire or whatever travel site you booked through. Now all of them are very aggressive about punishing customers who don't submit to their added coverage extortion. If there is some damage to your rental car and you are technically responsible, which can include damage in their garage after you've returned it but before it got checked out, when you pick it up and you didn't notice it, or even if you are hit from behind by a texting drunk driver, they will extract it out your credit card and insurance company fast enough to make your head spin. They will do the same thing, by the way if you do get all their added coverage, you would be surprised at what their expensive daily coverage does NOT cover. It's the second leading cause of landing on the dreaded DNR (Do not rent list) even when they get their money out of you, your credit card, and your insurance company. And once you're on the DNR list, you're on it forever for all the companies included in that company family, like an incident with Alamo means you'll never again rent from Enterprise or National either. Even if you pay up! By the way, the number one reason to get on the DNR list is to dispute charges. I'm not saying any of this has happened to me here at Hertz at this location which is why for the time being I gave it 3 stars. But you just have to be careful, if you get on the DNR for one of these three big companies you have reduced yourself in rental car choices across North America by 33%. read more

They try all kinds of scams to collect extra fees. We turned the car in at night, filled out the rental record as required, and left. The next day they tried charging 30 bucks for a late return, without checking whether the car was in the lot! Obviously it was, because we returned it and submitted the paperwork in their after hours Dropbox. When we were renting it prior, we did it on the app with no extra options. When the desk guy was serving us the car, he secretly loaded up the full options and hoped we wouldn't notice. They literally try something at every step of business. If you can, avoid them. They aren't even sorry. read more

Milwaukee is an overwhelmingly friendly city. However, it's impossible to bat 1.000. The A-hole who is ruining Milwaukee's perfect score "works" at hertz and he has no cars. Even if you have a reservation. He also has zero effs. He will also not be renting empathy or any cares. He doesn't care about you or your recent inability to go anywhere and he will not provide an alternative. He will, however, give you his boss' cell phone number. He won't call, but you can, and get the exact same customer service. These people hate their job, their life and serving you. read more

My review is specifically for the awesome work that Shawn did when he helped me with my reservation. I ended up with a really complicated rental agreement, and he was able to sort through all the issues really quickly to make sure that I was on my way without any effort on my part. He's definitely one of the best Hertz employees I've ever worked with. read more

Had this location set up through my insurance. They spoke with me prior to pick up stating everything would be all set on the day my rental was needed. On the day of, the did not answer the phone and left me stranded at the auto body shop. I called customer service several times, who still could not get a hold of the location. read more

I usually do not rate a place because of the staff since it really depends on the service they offer and then the staff always change (but since hertz downtown is a small place and the staff are the same during 12 PM until 4 PM 2 ladies running the sore I will take in consideration my treatment for the rating) . hertz downtown as all of the previous feedback's has stated there are 2 ladies that run the store, customer service for them should be zero. If you ask them a question they get bothered as if they are doing you a favor. They are simply not nice. I noticed this first on the phone when I called to ask a question so i saw their treatment and I went ahead and canceled my reservation. Later on a person from Hertz called (Joe) and apologize so I decided to go along with the reservation Later on during my drop off, i saw the 2 ladies running the store, all what I can recommend for Hertz is that these 2 ladies may be very good at their job but with customer service they are 0 - rude. not for customer service. I am giving it 2 star, because the staff that called me back, they were respectful his name was Joe, he deserves a 4 star (it seems he runs the office after 4 pm i. but anything before 4 PM in this store is a no-no) But overall the car was not so clean , noone to review your car during delivery, these 2 ladies would no even go check the car when i delivered it. So I told them how do I know if nothing happen to it because it is not anymore in my procession they did not have an answer. They said that it will get inspected later on. So in other words if it is not anymore in my procession and something happen to the car after my delivery who will pay for it and how can we decide if it happened after my drop-off or before my drop-off? it needs to get inspected when i deliver. , i will not be back to this hertz location - would rather switch to something else 2 star i feel i am being very generous only for Joe who runs he store after 4 pm read more

We were having a stressful situation with a prepaid reservation pickup at the Brookfield location. We had to call central reservations was told to contact another local hertz I called this location and Tom was so helpful he really showed compassion and empathy for our situation and honored our reservation. I really appreciated that he did everything he could to give us peace of mind before our trip to Florida. Thanks Tom! read more

We had rented a car for two weeks on the day of the pick up we came in a little earlier than what our reservation was supposed to be although we did wait a little bit they did there best and accommodated us and got our car a couple hours earlier the guys that helped us that day were respectful and understanding and happy to help! read more

Hertz staff makes you feel comfortable and welcomes you into thier business. its so easy to rent a car hertz and they will explain everything to you twice if you dont understand something and will help u save if you need it and help you pick the best insurance coverage if you dont have your own will recommend hertz to anyone that needs to get a rental car read more

Useless. Why does the Hertz website show available cars at this location when there are none available? If I make a reservation an hour or two in advance and it appears there are lots of cars available, then I would expect there to be cars when I get there. In my case, there was not. A call or email stating that my reservation couldn't be honored would have been appropriate, and I would have understood. Some degree of assistance from the staff would have also been appreciated rather than the f-you, you are f-ed attitude. What a cesspool. read more

I always rent from this Hertz office but this was the last time. My plane from Dallas was over 3 hours late due to storms and I was probably going to arrive past the closing time at the 4th St office. I called and asked what to do. The agent told me to call the Gold Desk and explain and ask to pick up the car at the airport for same lower rate as in the city which I had reserved. I did this. Gold Desk was completely unhelpful and said no. I then called the airport Hertz office and they too were unsympathetic and said no rate changes. So I arrived in time after all to get to the downtown office tired and hassled from the very long day. I rented the car. Unlike previous visits, it was close to closing time. Alex, the clerk, was too lazy to have the car brought to the office as always happened in the past. So, I had to drag all my bags down a bunch of stairs and hoof it around the garage looking for the car. Am I fed up with Hertz giving me this level of service? Yes! Am I ever going to rent from Hertz again? No. Adios Hertz. read more

For the second time i rented a car from Hertz and for the second time no car for me when I came to pick up. Poor customer service, not willing to work with me when i had travel changes due to a death in family then unprepared for a reservation i had made months earlier. Now after reading the reviews here it seems pretty standard for the place. read more

Small, dingy, one person office in the heart of the city. It didn't feel like a real Hertz and the lady that was helping me was lazy and didn't want to be bothered. read more

I was given a choice of rental car company on Monday, 01 2019 by State Farm after my car was stolen on 6/29/19. I chose Hertz (804 N Vel-R-Phillips Ave #414-272-8787) because it was closer to my husbands office and thought it might be convenient. Before going to pick up the rental car I asked state farm if there was anything I needed to take or know before going to Hertz. They said my insurance would cover the cost of the rental. I needed my drivers license and ref# and insurance card. I was also told I would need to provide a credit card just to hold the vehicle but I would not be charged. I specifically asked about getting additional insurance. They said I did not need any additional coverage. I left and went to Hertz in Downtown Milwaukee. I was talking to the agent behind the counter about the state farm rental I was there to pick up. He asked if I would like to have the additional insurance on the car that covered theft. I said my insurance said I did not need any additional coverage. He said "they say that so they can get another claim started in case something happens. Your car will not be covered if it is stolen". What could I do? I chose to get the insurance that Hertz offered. It was days later on the 13th of July that I was able to talk to our state farm agent, Alex Toole, 414-777-7667. He explained to me that the pervasive issue with the Hertz located in downtown Milwaukee is that they continue to advise renters that state farm will not cover theft even though the insured policy clearly does cover theft. I was misled, the agent was fully aware I did not need additional insurance to cover for theft if my rental car was stolen. Yet he told me specifically that I would be responsible for the full cost of replacing the car. I called Hertz directly after talking to my state Farm rep and cancelled the theft insurance. At that point it had been on my rental car for 13 days at $22.00 per day. I asked to have the previous $22.00 per day charges ($286.00 plus taxes and fees) removed and the Hertz agent refused. They claim I benefited from the insurance. I have called the office and spoken with the manager who said he would not take off the charges for the additional insurance either. I have called Hertz corporate office 7-17-19 and spoke with Kate and Connie. Connie gave me a case #06452458 and sent it to her supervisor to call me. I am not willing to pay the $286.00 (plus taxes and fees) for insurance I did not need and was lied to about needing. This is a blatant predatory practice for a customer who just had her car stolen and is simply trying to rent a car to get around. The car I did end up getting was dirty and smelled like smoke. I do not know what will happen from this point forward. I do know that I will refuse to Rent from Hertz. I will advise all my friends and family not to rent from Hertz, or visit the downtown Milwaukee location. I will also be very free and frank with my opinion of Hertz by the myriad of people I deal with on a daily basis that ask me how things are going replacing my stolen car. As of right now I list Hertz among the thieves in this ongoing saga. #Averyunhappycustomer. read more

Inside service at the counter is totally totally not customer friendly.people are waiting in line for more than 30 minutes just to return a car. There were 3 clerks. Not good for business, HURTS. read more

I see that I'm not the only one who has had a problem with these people. I did a three week rental there last summer. When I do a long term rental I go off airport. It is worth the cab ride in order to avoid all of the airport taxes over a three week period. I have done this many times. When I pick the car up I ask to drop it at the airport. I requested this again this time and they said "no problem." It was $10 more to do that. But they didn't change the drop off location so the airport attempted to charge me $1000 extra. I protested to Hertz. They were incredibly rude considering I am one of their "golden" customers. They directed me to the location. I called them and manager Mike Ronalds told me he would take care of it. He didn't. Now I have to go through the BBB or a local news station. Terrible customer service. read more

I was completely disappointed with this service. I reserved a p/u online during pre-pay option but when I called for it I was told they were short staffed & no one could get me. I had to find a ride last minute to get there. When I arrived I encountered at least 6 Hertz staff & 3 people who were receiving drop-off service. When I addressed my concern with mgt (Alyssa Gomez) she was rude & unapologetic stating the fine line says pick-ups aren't guaranteed and are based on staffing. During my transaction process another agent offered a customer the courtesy of bringing his vehicle around front. When he did it was noticeably wet from a wash. I was told to go find my vehicle in the garage. When I finally did it reaked of cigarette smoke. I had to ask & wait an extra 15 minutes for an exchange. When the 2nd vehicle was ready I asked if I could receive the same service of having it driven around for me as the garage was dark & I need to walk-around to inspect before driving away. The same agent drove my vehicle around & it was very dirty on the outside & inside. I finally asked if there was a preference in how they treated certain customers vs others as some received shuttle service, clean vehicles & courtesy exit service while others are expected to find a ride to location, find their own vehicle & a dirty vehicle. Again, I expressed my dissatisfaction & received no service recovery or apology. I would rate 0 stars if it were an option. read more

If I could give them ZERO stars I would. Customer service at this location is the worst! They rented me a car that was dirty on the inside and smelled! Then the day after I rented the car, it got towed! I found out the plates had 5 outstanding tickets and since someone called in the car parked in the "private property" by the post office, it got ticketed AND towed. I had to come out of pocket for the $105 tow fee. The Branch Manager gave me a paper saying it's okay for the city tow lot to release the car to me but left out my name so I had to wait until they emailed another paper with my name on it, to the tow lot person so they could release it. My husband lost 3 hours of work and I had my 4 year old son with me and it was about 85 degrees out! The branch manager, Mike Ramos, told me "well you shouldn't have parked illegally". Right, I should have verified where I parked that morning and am liable for the $40 ticket but not the tow because the ONLY reason the car was towed was because it had more than two outstanding tickets. And the plates are from NJ. If I had known before I rented from Hertz that they DO NOT check the plates on their cars, I would have NEVER rented from them. I called the City of Milwaukee violations bureau and got the report faxed to me. When I asked the Branch Manager, Mike Ramos, why Hertz does not verify that the plates are clean after each rental is brought back, he said they don't have the manpower for that because "they have over 200 cars". Well, it took me about 2 minutes to make the call so maybe they need to add that to their rental processes. If Hertz did verify and clean the plates before each rental, this would not happen and their customer service ratings would be higher. The only reason I had to get a rental is because someone tried stealing my van last weekend so it's in the shop being repaired and Hertz is the preferred rental company from my insurance company. I have filed an official complaint again Hertz through them AND with my insurance company and hope to resolve this and get my $105 refunded to me since I have proof that there are outstanding tickets from May, June and July on this car that I did not receive. I don't even want to drive the car now because I am worried it will get towed again. I was so disappointed in the service I got and have told everyone I know not to ever rent from HERTZ. read more