Rented with Enterprise the other day and it was a decent experience. Booked via my 3rd party corporate travel agency and I had to stand in line in order to get a car. Apparently I haven't "rented with them" before, despite renting with their sister Alamo?!? and Enterprise many moons ago. The lady behind the counter was nice enough, typical MidWest hospitality although it was 21 questions ranging from address, car size, insurance, roadside assistance, Sirius XM and petrol refueling options.... Once at the lot, the talented Gen Z showed me my options. Booked a "Standard" and seems like I got myself a "Intermediate" Hyundai Elantra Limited. Vehicle had 3/4 tank of petrol at pick up. Informed the staff at checkout and the staff claimed to just bring it back empty. Interestingly enough, my contract stated that the car had 10.6 gallons of petrol at checkout, on a 12.6 gallon tank. In the spirit of minimizing any conflict, brought the car back full. The returns agent was helpful enough. Surprisingly the question asked was if I was happy with the service... read more

DO NOT RENT A CAR HERE This was not only the worst car rental experience I've ever had. It's the worst company I've ever dealt with! FYI, Enterprise and Alamo are the same company. This Milwaukee Airport location gave me a car that was 300+ miles overdue for service. There was a mechanical problem and the only solution was for me to call a tow truck and get an Uber to where I needed to go. To add insult to injury, after dealing with this, they wanted me to drive the car back to the airport to have the oil changed! The service rep then told me to compensate me, he would extend the Rental for 3 days, to make up for the 3 days I could not use it. What he did NOT DISCLOSE, was that there was an additional $225.00 charge! Since they had my credit card, they just added it to my bill, despite my disagreement! Stay away from this Alamo/Enterprise location! read more

I booked a trip that originated at ORD with drop off at MKE. During my rental, I accidentally dropped my wedding band into a crevice of the center console, landing somewhere underneath the cupholders/parking brake. Knowing that I was going to file a claim with my insurance company for the loss, I informed a manager at drop off what happened just in case my insurance company asked if I had informed them. This manager was so nice. He said I should enter a lost and found ticket with enterprise so that I could give my insurance company proof that I informed them. The branch also called me later saying that they were pulling out the center console and seats to see if they could find it for me! Unfortunately, the car design probably made the ring fall further down, but the effort of this team went above and beyond my expectations. I encourage you to support this business if you need a rental car at MKE airport. read more

Excellent experience with renting from Enterprise at MKE recently. We rented two SUVs for our group and we were able to select from multiple vehicles and even changed our mind on one of them. The Enterprise staff were very responsive, efficient, and friendly. We were on our way from the airport with our cars in no time! (This is drastically different from the experience we had with Budget at MKE last year. And there was a very long line at the Budget counter again this year.) Returning the car was just as quick, efficient, and pleasant. read more

Do not rent a car from this company. Everything about this company is horrible. I rented my vehicle over 2 weeks in advance. No where was I told in the booking online, the daily emails, or daily text messages that I had to have a credit card. I had a debit card, but that location did not accept debit cards. The locations that accept debit cards were not open, and even if I waited till the next day to pick it up I could not get the mini van that I had originally rented. The biggest vehicle I could get was a midsize car, nothing close to what I had reserved. The desk person and manager were horrible, no customer service at all. Website does not list any useful information that should be disclosed to customers prior to pick up. read more

Quick and efficient, a nice selection of cars, and super friendly service. I rented a car for a family vacation and the pickup was super smooth. The agent took the time to update my personal information and walk me through the process. read more

I was about to rent a car with a different company, but after reading the Yelp reviews I decided to go with Enterprise. Enterprise seemed to be the only car rental biz setup outside and not at the main counter. I actually preferred this because once you got outside there were plenty of employees available to help and walk you right to your rental. I also appreciated how they had outdoor heaters on. I didn't catch his name, but the Enterprise guy who helped me out was very friendly. I had gone with economy, but after seeing how tiny the car was, and how it was about to snow, he suggested I upgrade to an SUV for $11 a day. Normally I wouldn't upgrade, but in this scenario I appreciated it! The car was clean and had Apple Car Play which is a plus. Upon drop off it was also very easy to find where I should go. Abby checked me out, she was fast and friendly. I would certainly rent with Enterprise again at MKE. read more

WOW. Customer service like no other. I was met at the curb by a super nice young man. He was friendly and knowledgable. He asked me what type of vehicle I needed and walked me out to a couple of options. I picked the SUV that would work best for me. We inspected the vehicle and it had no damage nor did it smell like pot...which is a problem with other rent a car places. The SUV worked perfectly for a week. Then the issue. Delta decided to cancel all flights out of MKE. I was stuck. I called customer service and I told them I would need to drive this car to Atlanta. They arranged the change and so 5 of us proceeded to drive 14 hours to Atlanta. The next day I took the SUV to my local Enterprise and the agent was super friendly as well. The bill came the next day and it was 100% what it was suppose to be. My next rental will be with Enterprise. Thank you for saving me when Delta let me down. read more

would give 0 stars if I could claim was filed against me due to damage on roof of car and back bumper said I owed 700 dollars. the "inspection" done before I rented the car was a walk around the car. How am I supposed to see damage on the roof of a car by standing next to it? initial email about the claim came from Tameka (who has completely left me blind through this) on June 20th I sent a email back immediately saying I'd like to dispute the claim I heard nothing back from her for almost a full month when she sent a email saying it would be sent to collections. She never responded to my dispute email until I sent it again to her email regarding the collection. I have received many phone calls and I always call back and not once have I been able to reach her. read more

Easy and smooth experience. I like rating rental car places on Yelp because I travel a ton for work and want to remember the best airport services. MKE is always great to fly in and out of, and quick access to rental cars is key. Friendly, professional service. Can't recall any complaints about vehicle selection (got a pretty sweet low rider) or logistics. read more

I was grossly overcharged. I have been trying to resolve the charges for months and no response from the manager at Enterprise at the mke airport. read more

We rented a 15 passenger van from Enterprise for the week of August 13th 2023 for our family vacation. The van looked like it has been used as a work truck and had a musty, moldy, sweaty smell. Upon returning the vehicle on Saturday August 19th 2023 initially the van wouldn't start and it took several cranks before it would start. When we filled the tank with gas, the entire inside smelled of gas. Was not a good thing with 2 children and 1 pregnant woman breathing it in until we got the van back to the car lot. This is the second vehicle we rented from Enterprise and the second time there has been issues. Not sure we will return read more

Enterprise Milwaukee Airport is the top-rated Rent-A-Car company on Yelp, in Milwaukee. Unlike the traditional "wait in line forever" at the other rental companies, Enterprise breaks the mold with excellent customer service. I booked the reservation only hours before arrival because another rent-a-car company emailed to say that they couldn't provide a car as promised. Enterprise greats you as you walk in. They have your reservation handy on an Ipad. The walk you out to your vehicle and allow you to choose from a several models and brands. The entire process takes five minutes. Check out was easy. The entire experience was friendly and efficient. The overall high rating for Enterprise Milwaukee Airport is highly deserved. read more

I first want to start off saying that Katie was an absolutely phenomenal help so considerate so thoughtful and made our experience better than five stars but that's all I can rate it. My experience overall with enterprise on this trip was absolutely a 10 out of 10 I just want to take another second to say thank you to Katie for her part in making my son's first trip to Lambeau field as good as it possibly could have been. read more

Enterprise Rent-A-Car - Car Rental Near Me - Milwaukee, Wisconsin

The employees here are about the most friendly car rental folks I've ever encountered - seriously. Both at pick up and drop off, just super nice. I needed a larger vehicle to get some stuff down to Chi for a trade show and ended up with an "intermediate" SUV aka a Toyota RAV4. It had 17k miles on it, so reasonably new but it did smell a bit like stale smoke. That said, I'd rent again. read more

I have always used Enterprise for corporate Rentals but during my past two visits the service was extremely poor. The kid that was on duty was playing games on his cell phone. Then made basically no effort to help me find my reservation. I'm giving two stars because I forgot my cell phone with the confirmation number but my reservation was confirmed as shown in my picture. This was the correct location and day. So since the guy working the counter refused to do any work looking up my reservation and I forgot my cellphone I was stranded at the airport with no phone. Thanks for nothing. I will never use enterprise again for corporate or personal travel. read more

Enterprise Rent-A-Car - Confirmation information - Car Rental Near Me - Milwaukee, Wisconsin

This is usually my go to rental agency when I'm in Milwaukee and they do a good job. The service here is friendly and they are very helpful and courteous. The rental agency is directly across from baggage claim (across the street) in which you will first go to the rental counter and then afterwards go to the left and out into the garage. Follow the signs and an agent with greet you, ask where you're coming from and guide you to your car. The only complaint I would have is that the last few times the cars weren't cleaned the best. They were washed but there was a lot of streaks and film on the glass but the car did look like it was washed recently. Enjoy! read more

Conveniently located in the airport. No need for a shuttle ride. Across the road from baggage claim, it is a quick process. Being Christmas night, the desk was closed and we headed out to the garage. We were quickly met by a polite and professional staff member. Our reservation was quickly found and we were offered 2 vehicles to choose from. A quick once around and a license scan and we were rolling. Quick, easy, courteous. I'm a big fan of their systems and appreciate their quality. read more

This bums me out to rate them so low. But I'm a long time user of enterprise. Buyer beware of this location. Instead of the standard $250 dollar hold for rentals; it's $500 as in FIVE HUNDRED DOLLARS.... Which would have been nice to know prior to booking or both times I was at the counter. All I have to say is yikes. read more

If I could give this place 0 stars I would. Their Customer service was absolutely awful and they didn't want to try to work with me when I had landed here it is now 12:51am and I just found another car rental elsewhere. I will never and I mean never try to go through enterprise again. read more

I switched to Enterprise from National when I was traveling to MKE weekly. Even though I didn't always come in with there regular corporate commuters Enterprise always gave me a great car, and they were extremely friendly despite my sometimes short patience at midnight. Maybe they could be a little more expedient to process returns but it's minor! Thanks Enterprise! read more

Well first of all bravo You made my trip so awesome ! No lines and they held my car even though I was an hour late. Justin at the front desk was so nice and just outstanding customer service. I forgot how friendly my Wis. People are! Then walked out to get the car and to my surprise a lovely young lady Andrea knew who we were and came out to greet us right away. No waiting at all ! She then took us to pick out an SUV . I spotted a JEEP and jokingly said I'd love that and she gave it to us at no extra charge! I loved that Jeep! Returning the car was just as easy ! The ATL staff at enterprise could take lessons from you folks in WIS. Thank you o read more

We had a terrible experience with another location but Turner at this location was GREAT. He apologized repeatedly and was very nice and professional. We completed the car switch in under five minutes. read more

Amazing service and an awesome vehicle! The entire experience was excellent--zero issues!!! Danny at the Milwaukee airport location deserves a bonus. He was polite, friendly and helpful. After checking out, he ran to find me to give me my mask (which I left in the vehicle) . Thanks Enterprise for taking the headache out of renting a car. read more

It has been a while since we picked up our car at MKE airport. I keep remembering what an exceptional experience we had, and I am finally writing a review. The line was short. The service was expedient and professional. There were other people there, but we felt like we were the only ones. I travel about 50% of the time, and I don't recall ever having outstanding service like this at a rental car company. I wish I remembered the names of people who helped us. We will pay more for Enterprise cars at Milwaukee airport in the future, if needed, after this elevating experience. Kudos and gratitude to your staff! read more

We've used this Enterprise a few times now. They give us clean cars that work as expected. The customer service is efficient and friendly. We've arrived late in the evenings and early in the mornings, sometimes returning ice-encrusted cars. When people can put a smile on your face in those circumstances, it's noteworthy. Well done. read more

One clerk working the desk, a line 30 people deep on a Saturday early afternoon. I'm not sure what constraints they are working under, but they should probably fix it. Correction: 40 people deep in the few minutes it took me to write this review. Who's in charge of scheduling employee shifts? read more

The kiosk is down, there are approx 20 people in line and one poor gal behind the counter

Honestly, I lurked around the web looking for the best "deal". While Enterprise was a few bucks more, their ratings/reviews were WAY better than the only less expensive option. I don't do MKE often, but 1-2x a year and having used 3-4 other car rentals, I will DEFINITELY use Enterprise the next time! Reservations were easy, pickup swift, and the exact car I reserved wasn't available so I took a "crossgrade" from small SUV to a brand new FIAT 500L, the larger, newer model. I had a BLAST driving that car. Now I want one! EXCEPT, back seat is even smaller than the nearly non-existent trunk. Still sporty as hell! Drop off was as super convenient as the pickup, and UNLIKE some other brands at MKE, I didn't have to go looking for an associate. ***While the associate at pickup did their job in asking "Is the ____ going to suit your needs today... Your reserve say no coverage, did you want CDW, etc.", the associate DID NOT get all up in my face, doing the total hard sell on an upgrade, putting the fear of God into me about insurance coverage. THANK YOU. Another brand, last time I rented almost went into a rant about CDW (which BOTH my CC and Insurance cover and then some) to the point I wanted to punch him in the nose, seriously. read more

Rented a car from here for a week during a recent trip. Overall, the experience was excellent. Check in and check out was great, went smooth, and we were greeted by customer friendly employees throughout the process. A much better experience than the one from Dollar a couple of months earlier. Recommend. read more

Back to Old School is the BEST!!! Lammy and Jasmine are the BEST! Including the young lady at the checkout stand. They actually still check the car for scratches before you leave the lot! Awesome. Great customer service here. Happy faces. I love that!. The only downfall is, if your flight comes in after 12am (midnight) they may be gone. Otherwise they are the best. read more

From the ease of booking to check in and return, Enterprise always delivers quick friendly service. I love the personal attention when picking up a car and the staff at MKE were wonderful and didn't disappoint. I'm a fan and will always choose Enterprise for all of my rental needs. read more

I don't know what it is about Milwaukee, but everyone is SO EXTREMELY NICE. I've been frequenting MKE for business for the past few months and I've dealt with several reps here and every single one (except for 1 extremely grumpy lady) has been exceptional. Getting my car takes 5 minutes, and dropping it off takes even less time! read more

We were overcharged an entire day for returning the vehicle one hour late last night. This is after I had telephone to let them know that we had a family emergency (father rushed to hospital), so we would be slightly late returning the Jeep. The agent on the phone on that call stated that there would be no charge if we returned the vehicle before 8 pm and that after 8 pm, the charge would be $55. We returned vehicle after 7 pm. No one was at the office and we left keys in drop box. Today we saw a charge for $101+$12. This is consumer FRAUD. I've tried to rectify the issue twice on telephone and been given the runaround. In fact, the last agent hung up on me!!!! What a JOKE. We will NEVER use enterprise again and will contest the entire charge as fraudulent. read more

We picked up our rental car around 10 PM. The car windows were down when we went up to the vehicle, which in hindsight should have been a red flag. The car had a slight smell of dog when we got in, but once the heat was turned on and the windows were up, the dog smell was extremely strong. Also, with the parking garage being so dark, we couldn't see all the dog hair covering the back set, front center gear and console area. The car was pretty disgusting and should not have gone out for rental. We emailed customer service, and they offered a replacement vehicle, but we were on a tight schedule and really didn't have time to return to the airport. Ultimately the car should have never been put into service. read more

The Enterprise office, at 310 W Wisconsin Ave is a complete joke, and utter disgrace the corporation, they gave me a rental car with damage on the door that was covered by a inch of salt and road debris. They claimed they also detailed the inside of the vehicle, which was so disgusting and sticky that it looks like it never saw soap. I was given a voucher to have the exterior washed because they claimed their car was frozen due to the weather. I went the next day and had the vehicle washed, and discovered the damage. I documented the the damage with pictures and call the office, I was assured it would be noted in the account. I didn't think anything of this till I returned the vehicle weeks later, and was informed I would be responsible for the damage. I was left voicemail by the "manager" Justin. I quickly returned the call, and explained what had happened and was told not to worry and it would be taken care, as customer service was their top priority. Moments after I finished the call I was notified that a claim was opened on my insurance by Justin, after lying to my face. A few days later I was contacted by another "manager" Mike who said after an internal investigation it was deemed my fault, I am not sure how they were able to even complete the "investigation". Next I tried multiple times to contact the apparent general manager, Adam Smith, who is either the busiest person in the world or has the same lack of work ethic as his employees who he clearly need further training in customer service. I think he should be ashamed of the lying and blaming that they are attempting to place on a customer, due to their inept customer service that obviously stems from the general manager all the way down the organization in this location. I realize this review will not change the outcome, but I just want people to know the amount of blatant lying, disrespect, and lack of customer service in this office, and future customers should think twice as giving them any business. I will do my best to spread the word about this disgusting experience, and ensure this doesn't happen to anyone else. Thank you ! read more

Our last trip to Milwaukee gave us headaches at the rental car counter. This trip, we booked with Enterprise. AMAZING! There were about 10 people in front of us so we prepared for a long wait. 10 mini later we were happily walking out to the garage. We waited for one person in front of us before being politely greeted and shown to a car. They didn't have a standard SUV at the moment and upgraded us to a full size SUV. 40 minutes after landing, we were out of the airport with a car full of luggage. Couldn't be happier with the service. We will never book with the other guy again. read more

I've been an Enterprise customer for about 15 years, thanks to the good service I get from them most of the time, compared to other major rental companies. The Enterprise at the Milwaukee airport was efficient and friendly, and I would definitely use them again. read more

I always go with Enterprise when I need to rent a car. Their service is incredibly fast and polite and the cars are always clean. Two problems with the car this time (again, the service was great!): 1. The car, a Toyota Camry, had one lock and no remote. Weird. I didn't think such a vehicle existed. There was no lock on the passenger door or the trunk! If you wanted to get in the trunk, you had to put your key in the one lock - the driver's door - open that door, then operate the trunk latch. If you wanted to open the passenger door, you had to put your key in the driver's door, open that door, then operate the "unlock doors" button. Very strange. 2. The windshield wipers were in seriously bad shape. We found that out on a drizzly, foggy, dark morning. Like driving while looking through the bottom of a coke bottle. read more

This was our third trip to Milwaukee airport using Enterprise in the last three years. First time was great. Quick service and the right vehicle at a good price. Our pick up experience last year was much worse. Only one clerk at the window with a wait of 40 minutes, then another 15 minute wait for our vehicle. After that experience, I reserved with Alamo this year. About a week before our trip, I got an email from our airline promoting special discounts, so I checked car rental rates and this time Enterprise rates were about $30 lower for the week, so I took the chance that last years experience was a fluke and changed back to enterprise. That was a mistake. When we got to the car rental counter, we saw no lines at the Alamo rental desk ( and several others), but the Enterprise desk had a line of 15 customers and only one clerk. Worse, they now had an express lane for their business travelers, so when one of those guys showed up, they got served immediately while the rest of us scmucks waited and waited. Another 40 minute wait. How I wished I had kept my Alamo reservation. I may continue to use enterprise at other airports, but the MKE location is a disaster. read more