I rent exclusively from Enterprise for my business travel, and specifically from this location…read more Over the past three years, the staff has changed, but the quality of service and vehicles has remained consistently excellent. The team is always courteous, professional, and focused on getting customers on the road quickly. During my most recent rental, I arrived a few minutes before the branch opened. Elijah welcomed me in early and got everything taken care of so I could stay on schedule for my trip. Their new branch manager, Samuel Hagan, has continued the strong leadership and high standards set by the previous manager who served during the three years I've been using this location. In every city I've visited, Enterprise has set the gold standard--but this branch, in particular, continues to stand out. Darryl K. --- If you want, I can also create a shorter version, a more formal corporate tone, or a warmer, more conversational one.

Josh has been the main contact throughout this rental experience but I have received service from…read moreeveryone in the location except the guys that have been washing the cars. Joshua needs a bit more of vision in the position he is and what he can learn from the mundane "daly routines" of this position. LEAder = LEArning. Vision. Steve picked me up at my house and took me to the location to pick up the car so the "We pick you up" applied here. Mannered older man. We found out we had gone to the same high school but different years. Dropping off the car I saw him again and whoops I called him Kevin, my bad. Aaron is very polite and knows what he has been thought to preform his job. He called me the day before my due drop off return and told me the time I needed to bring the car by. He also did my last exchange and we had to go back to Stone Age when paper was a thing due to their system being down that day. They were super busy that day too. Megan is new, sweet and well put together. Learning the basics. I'm sure she'll be a great addition to the team. Jeremy reminds me of this Coronel from a movie I've seen. He is the branch manager. Polite and helpful but missing the needed "we want to make it right" attitude towards the customer. I had to exchanged the cars 3 times unfortunately (Volkswagen Passat (I loved it but had electric issues), Mazda (it would yank the wheel, not the normal "self drive" feature. It took life of its own, Dodge (something mechanical and gas black hole) the last car was a Chevy suv. Good car no problems except I hate the so automatic everything but that's not the rental center's fault. I was as frustrated as he was because of the exchanges, trust me, but to tell me I wouldn't be able to exchange the car again if it had something wrong was a bit of a liability sounding to me. Corde' A was very monotone in a mannered and polite way. I don't think he can see his gift and potentials. Super customer oriented and have the "we want to make it right" attitude. He informed me for next time (hopes to have your business again) where the drop off box for keys was. I was not informed by Joshua about the new drop off time for extra extended return and their hours of operation, yes, I forgot to ask but in my defense, I don't work there. They have bank hours on the weekends, which is strange to me as they are a rental car business and higher travel times usually happen during the weekend but I guess they are not in the airport but they are close enough you would think they would be open. Overall, there is a lot of room for improvement but definitely a good location to get a rental car and have a decent experience.

This is the BEST Avis counter I've ever been to, and my first 5-star experience in years! The…read moreowner couple were incredibly personable and friendly, the vehicle was worry free and the return process was simple yet reassuring. I wont hesitate to use this location over and over again. They had the Camry I reserved at the time I reserved it, and they even called me to confirm pickup the day before I arrived. These people are on their game!

Booked my car I didn't get what I ordered 3-4 in advance. I was never called to let me know. My…read morereservation was for 5:30 got there at 5:00 to find out the car reserved in advance wasn't there and was told that if I didn't like the car then I can just cancel and go to the airport and I would have to do it myself. Again, I am trusting the service since I was already on a crunched time. My price was different from my online reservation. My card was charged one price at the counter then I bring in the car 2 hours early, full of gas, clean no trash for I do not eat in any car. my car was then again charged another 100+ dollars. This account was pre-paid online to only find out they wanted more money even after my card was already charged online. So sorry that I had to even take the time to put my experience online. This really makes me sad. My first and last time ever with this location or even Avis, in which I am waiting for a call back from Corporate!

The clerk was patient and professional. He gave me an appropriate discount when I downgraded the…read moresize of my vehicle. I was very happy with the experience!

Nonexistent customer service could not get in contact with anybody actually at the airport for Lost…read moreand Found item they never returned our calls. Only got one of my items back (had to pay for shipping because they would not allow me at the airport to get it) and it was clearly used and the only reason I got it back is because we had a tracker on it. Couldn't "find" my sunglasses, but pretty sure the cleaning crew took them.

I rented for a week and returned after two days because my car was repaired sooner than expected…read more They charged for a full week. Would not rent from them again

I rented through my GEICO insurance claim after an accident, and my experience with this Enterprise…read morebranch was disappointing. When I called for pickup, I asked for a mini-SUV but was brought a huge Chevrolet Traverse (much larger than I needed). I was told I could switch to something smaller later, so I went back and was given a Jeep Compass that smelled strongly of cigarette smoke. The smell was unbearable, and the car didn't seem properly maintained, the engine have a hard time to speed up, and clearly needed attention. I called to ask for help and was told to "try again tomorrow." I called several other branches too, but no cars were available. It's frustrating to deal with this after a stressful accident, especially when Enterprise advertises "clean, well-maintained vehicles". I expected better quality and communication.

Excellent service continues with Macy at the helm ! Her team is always empathetic when there are…read morechallenges. I rent year round- Medical. We are always given the option to go to several rental car vendors, but I would never go elsewhere. People notice when a team goes out of their way. Artificial intelligence will never replace solid customer service like this. Highly recommend!!

Customer service provided by Kendall was awful. Would not answer my questions, kept repeating the…read moresame unhelpful line, and hung up on me when I asked to speak to the manager. I found much better service at Vic Jenkins Automotive and will pick up my rental later this morning. Go elsewhere if my recommendation.

Rent a car from anyone other than this location. Jamon is a scammer and apparently trying to make…read moremoney from penalties instead of legitimate rentals. I rented a car for a long weekend. Got sunburned and was peeling by the time I returned the car. He accused me of smoking in the car because there was debris on the drivers side armrest. He printed me a receipt for the normal rental without the $450 + tax fee, then he took the car around back, and 4 minutes later added the fine. Corporate Avis/Budgett refused to get involved and told me to negotiate with the location. I attempted to work this out with in person with Jamon but he refused, didn't even have the inspection report, proof of extra cleaning fees or time the car was out of service for cleaning, and when he found out I was recording the interaction went and hid behind the wall and refused to talk about resolution.

I rented a car on July 3rd, and returned it to the same location at 9:30 AM Saturday, July 5th…read more Nobody was in the office at 9:30 AM at the location, though it opens at 9AM. I had to leave the keys in the drop box. I never received an emailed receipt after 6 days. I called the location office today multiple times and kept being told I would be called back. I finally got a receipt by calling the main Budget number, only to find that I was charged an additional day, a late fee, a gas surcharge fee, and the receipt has the wrong car. I called the location office again and was told I would have to talk to a manager who wasn't there. I have been robbed and cannot get anyone to take this seriously. NO, I WILL NEVER RENT A CAR FROM BUDGET AGAIN! YOU ARE TERRIBLE.