I rent exclusively from Enterprise for my business travel, and specifically from this location…read more Over the past three years, the staff has changed, but the quality of service and vehicles has remained consistently excellent. The team is always courteous, professional, and focused on getting customers on the road quickly. During my most recent rental, I arrived a few minutes before the branch opened. Elijah welcomed me in early and got everything taken care of so I could stay on schedule for my trip. Their new branch manager, Samuel Hagan, has continued the strong leadership and high standards set by the previous manager who served during the three years I've been using this location. In every city I've visited, Enterprise has set the gold standard--but this branch, in particular, continues to stand out. Darryl K. --- If you want, I can also create a shorter version, a more formal corporate tone, or a warmer, more conversational one.

Josh has been the main contact throughout this rental experience but I have received service from…read moreeveryone in the location except the guys that have been washing the cars. Joshua needs a bit more of vision in the position he is and what he can learn from the mundane "daly routines" of this position. LEAder = LEArning. Vision. Steve picked me up at my house and took me to the location to pick up the car so the "We pick you up" applied here. Mannered older man. We found out we had gone to the same high school but different years. Dropping off the car I saw him again and whoops I called him Kevin, my bad. Aaron is very polite and knows what he has been thought to preform his job. He called me the day before my due drop off return and told me the time I needed to bring the car by. He also did my last exchange and we had to go back to Stone Age when paper was a thing due to their system being down that day. They were super busy that day too. Megan is new, sweet and well put together. Learning the basics. I'm sure she'll be a great addition to the team. Jeremy reminds me of this Coronel from a movie I've seen. He is the branch manager. Polite and helpful but missing the needed "we want to make it right" attitude towards the customer. I had to exchanged the cars 3 times unfortunately (Volkswagen Passat (I loved it but had electric issues), Mazda (it would yank the wheel, not the normal "self drive" feature. It took life of its own, Dodge (something mechanical and gas black hole) the last car was a Chevy suv. Good car no problems except I hate the so automatic everything but that's not the rental center's fault. I was as frustrated as he was because of the exchanges, trust me, but to tell me I wouldn't be able to exchange the car again if it had something wrong was a bit of a liability sounding to me. Corde' A was very monotone in a mannered and polite way. I don't think he can see his gift and potentials. Super customer oriented and have the "we want to make it right" attitude. He informed me for next time (hopes to have your business again) where the drop off box for keys was. I was not informed by Joshua about the new drop off time for extra extended return and their hours of operation, yes, I forgot to ask but in my defense, I don't work there. They have bank hours on the weekends, which is strange to me as they are a rental car business and higher travel times usually happen during the weekend but I guess they are not in the airport but they are close enough you would think they would be open. Overall, there is a lot of room for improvement but definitely a good location to get a rental car and have a decent experience.

One star is gracious. Visiting my sister this week, we…read moredecided to rent a car to take kids to waterfall (since we all can't fit in either of our vehicles) yep, wake up kids early go to location to pick up van....hertz is inside a collision repair center, no representative from Hertz has show up yet and the girl who works at Collision repair center states "good luck they are never here" Today's plans ruined. Off to plan B.

I've used this Hertz three times. The address that pops up in Google search is incorrect. The…read morecorrect address is 1002 W. Main Street, Lebanon, TN - and has been for some years. For this visit, I had a car that needed repair at Price's Collision in Mt. Juliet, TN. Hertz picked me up at Price's, took me to Hertz, and had my rental car all ready to go when we arrived. They noticed that I drive a larger vehicle than what my insurance authorizes for a rental and asked if I'd like a larger vehicle. I did, and they managed to get me a very nice SUV for very little more than the covered "approved" price. That kept my out-of-pocket cost very low, which I appreciated. Very quick pick up, friendly staff, nice clean vehicle. Great overall service - I highly recommend them!

I didn't even rent a car from Alamo, but was at the terminal because I had issues with a rental…read morefrom another company (Enterprise) and needed to swap vehicles. Not a great day. We were parked near the Alamo and spoke about our troubles and on our way to customer service, Herman gave us friendly words and some water bottles from his cooler at the Alamo kiosk in the parking garage. An unexpected but wholly awesome gesture. Thanks Herman - I'll make sure Alamo is my next rental!

I've traveled quite a bit in the last couple of years, and I have always seemed to have a positive…read moreexperience with Alamo. After renting from another orange and black rental company when we went to Orlando last month and getting hit with bs fees and required extra coverage above what I already purchased from Expedia, I decided to stick to Alamo for our trip to Nashville. Service from the moment I picked up the car to the moment I dropped it off was trouble free and exactly what we expect from a car rental company. No bs charges and no pushes to upgrade what you chose at the time of reservation. I highly recommend Alamo, and the location at BNA was just as I expected.

I rented for a week and returned after two days because my car was repaired sooner than expected…read more They charged for a full week. Would not rent from them again

How is it that you can have a reservation for a car and they don't have it!!!! How tough is it?read more

Excellent service continues with Macy at the helm ! Her team is always empathetic when there are…read morechallenges. I rent year round- Medical. We are always given the option to go to several rental car vendors, but I would never go elsewhere. People notice when a team goes out of their way. Artificial intelligence will never replace solid customer service like this. Highly recommend!!

Customer service provided by Kendall was awful. Would not answer my questions, kept repeating the…read moresame unhelpful line, and hung up on me when I asked to speak to the manager. I found much better service at Vic Jenkins Automotive and will pick up my rental later this morning. Go elsewhere if my recommendation.

Rent a car from anyone other than this location. Jamon is a scammer and apparently trying to make…read moremoney from penalties instead of legitimate rentals. I rented a car for a long weekend. Got sunburned and was peeling by the time I returned the car. He accused me of smoking in the car because there was debris on the drivers side armrest. He printed me a receipt for the normal rental without the $450 + tax fee, then he took the car around back, and 4 minutes later added the fine. Corporate Avis/Budgett refused to get involved and told me to negotiate with the location. I attempted to work this out with in person with Jamon but he refused, didn't even have the inspection report, proof of extra cleaning fees or time the car was out of service for cleaning, and when he found out I was recording the interaction went and hid behind the wall and refused to talk about resolution.

I rented a car on July 3rd, and returned it to the same location at 9:30 AM Saturday, July 5th…read more Nobody was in the office at 9:30 AM at the location, though it opens at 9AM. I had to leave the keys in the drop box. I never received an emailed receipt after 6 days. I called the location office today multiple times and kept being told I would be called back. I finally got a receipt by calling the main Budget number, only to find that I was charged an additional day, a late fee, a gas surcharge fee, and the receipt has the wrong car. I called the location office again and was told I would have to talk to a manager who wasn't there. I have been robbed and cannot get anyone to take this seriously. NO, I WILL NEVER RENT A CAR FROM BUDGET AGAIN! YOU ARE TERRIBLE.