My review is for the following timeframe: January 16, 2025 through January 19, 2025. Thank you so much to the staff that helped us. We received a warm welcome that morning and everyone was awesome. I checked in at 9:46 a.m and there was no line. The gentleman that helped us was friendly, cool sense of humor, and over all very helpful. Prices are very decent and am so glad made reservation at this location. Thank you again so much. We'll be back. read more

Hertz Rent A Car - A 10 out of 10 experience - Car Rental Near Me - New Orleans, Louisiana

We made a reservation in January. Our reservation was for June 4. Now they tell us that they can't reserve the reservation because the prior renters hasn't rentered the car yet. We are a large group that wanted to take a family vacation to DC. Now we upshit creek without a paddle. I will never rent a nothing from these people again. Have a good day read more

I would give this Hertz 0 stars if there was the option. I arrived at 8am for a car pickup. Only one staff member was present. Around 8:15am three additional staff members arrived and there was a crowd of 10 people waiting on vehicles. I did not get a vehicle until 8:49am. As soon as I received the vehicle I returned due to low pressure tires, gas tank on empty and the car spelled like cigarette smoke. The service was terrible. The representative barely opened her mouth! I will never come back to this hell hole of a car rental place. This was also for a company trip. How embarrassing. read more

Have you heard that joke where some mean kid offers you a Hertz Donut?? If you said yes, you probably got punched and they said, "Hertz (hurts,) Donut (Don't it)? Ouch!! Well OUCH is how I feel about my experience with Hertz Car Rental by the New Orleans Convention Center area. My boyfriend and I got a car rental for a quick road trip while we were in town. We reserved a car with Hertz, but on the day of pick up, we ran into all sorts of issues. Starting off the reservation for associated with the credit card, and my boyfriend's credit card was recently reissued so the card paying for the reservation is no longer available. Credit cards change so often, it is archaic to associate a reservation with a credit card and not the person who paid for it. To add insult to injury, the employee was like YOU have to call the reservation line and they MIGHT just change your CC on file OR cancel and rebook your reservation. Ugh, bro what can't you do it? So UNHELPFUL!! While we were dialing the reservation line, the staff was checking their cell phones and laughing with each other making jokes. Very unprofessional and unhelpful. So we had to call the reservation line blah blah blah, delay our travels. Then wait for the next available associate again. At this time they are asking for a bunch of random information like our personal insurance policy. I'm thinking who remembers that stuff off hand. Ask me ahead of time... but apparently you aren't even required to give it to them. This is a method for tricking the naïve and trying to upsell. Thennnnnn we also paid for a full take of gas... but by the time we took their key, go up 4 flights of stairs on the parking garage, get to the scratched up car, the car was almost empty. To be precise it was 55 miles to empty. So more time wasted is added to our timeline to go get gas immediately after to begin our adventure. The Toyoya Corolla Cross was decently clean looking but I still wiped it down with disinfecting wipes. It was spacious for 2 people but not too comfortable to sit in. The delays caused by Hertz included the time calling the reservation line and also added time to go get gas. It literally caused me to miss one of the attractions I was most looking forward to during my visit, since we got back to town later than anticipated towards the end of the day. Returning the car was less bad, but just another hassling driving up their tiny garage and in the afternoon there was only one person working, so it was slowwwwwwwwwww to check out once again. I hate leaving bad reviews... but if you look at all of the reviews... anyone who had a decent experience was more of an exception and a sh*t experience is the norm. During the multiple waits I was there, other customers had a bunch of issues too. Save yourself time, money and hassle and book a car from someone else. read more

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Booked car 3 weeks ago. Later finding out on pickup no cars were available. Staff was rude and said only rate was guaranteed. Not cars. Now relocated to Avis, to be late, for business meeting after a 3hr+ drive. read more

Multiple issues at pickup. First, I had a valid drivers license which was not expired but also a paper new DL because it expired halfway during my trip. They refused to take it. Get there and had to wait a full hour because the cars they had were not cleaned (there was about 6 others waiting as well) and then received a dirty car. Was told when getting the car, we can change our drop off location to the airport but then when called to do that, told we were going to be changed $104. read more

This place is amazing whether it's packed or empty. They saved me on my way in, helping me out, being patient, lending me a charger. and on my way out was so stress free and easy. Thank you for too notch service. read more

Hertz Rent A Car - Thank you for helping out a visitor and being so kind. Great customer service. Highly recommend. - Car Rental Near Me - New Orleans, Louisiana

They will give away all cars regardless if you have a reservation. They will not call you to tell you they don't have any vehicles. Don't go here !!! read more

Would be zero Stars if possible. Booked a car through this location and was traveling from California via plane. They called during our travel the day before and left a voicemail about canceling our reservation. Fortunately we didn't get the voicemail and the next day went to the location to get the car. We didn't have any problems although the place was packed and they made no mentions of canceling the car but this is a horrible situation for someone traveling from out of state and relying on a rental car to complete their travels. So glad we didn't check the voicemail because we would have been under the impression that the reservation was canceled and started trying to figure something else out which would have costed us more considering it was last minute. So lucky that we just went and was able to get the car still without an issue. But that scenario alone doesn't make sense. How does the back end not know what the front How does the back end not know what the front end is doing or vice verse? Nightmare avoided by luck and blessings. read more

I booked a car for December 27, 2026 at 9am to December 29, 2026 at 9am. They call me a day before at noon saying that they will not have a car for me for the next day, bad news. But, the person put me in contact with the custormer service, and after 20minutes of AI boot, I finally got a human on line and they fully reimburse my booking (hopefully...) and they were able to book me a car (for the same cost) at the airport location, with a drop off at this hertz location. The rest was definitively fine, pick up was okay since they had cars and drop off was express, just gave the key and they send me the statement 2hours later without any extra-charge as planned. So, overall not a bad experience because airport location had cars at the same price. read more

This Hertz location is the absolute worst. Rented and paid for a car and the next day went to pick it up. Oops, we don't have any cars available, too bad for you. It's been 2 weeks and I still haven't been credited for the car they didn't have. Definitely will rent from Enterprise from now on. read more

The absolute worst. I had my return for yesterday (Sunday) and I show up at their lot. Every single stall is full. No one there to help, and it takes me forever to get through to someone on their general help line. Also since I was rushing back to return it in time, I forgot to go to fill up the gas. That's fine, I tell myself. Normally it's like $2-3 more per gallon for them to refill, I can bite the bullet. Gas in New Orleans is around $3/gallon. I get the bill and they charge $10.99 / gallon to fill up. WHO THE F*CK ARE THESE CLOWNS? What kind of insane predatory practice is that. F*CK HERTZ. read more

Worst car rental experience of my life! Upon showing up on time for my car pickup, it was one wait after another. They had one individual assisting guests and, after noticing I was waiting a long time, they had a second employee hop on. Once I checked in with that employee and he told me he would retrieve the vehicle, he disappeared for 30 minutes. When he returned, he pulled up with the wrong vehicle. Since I had already been waiting so long, I didn't bother to dispute it. The worst of the procedure occurred once I returned the vehicle and keys to the designated location. I never received a confirmation of return and am STILL being charged $100/day to my credit card on file. I am in the process of calling their customer center (being routed through various, endless directories). The one time I managed to get ahold of a person, his only response to my concern was to ask where I parked the car and to tell me that he would look for it. Still nothing back. read more

Total garbage this place. Make a reservation online, pay, and voila, no car, overbooked. Yet they keep taking reservations. Like a Seinfeld episode. Left me and my kids out to dry with no options. Made a reservation with the Hertz at 901 Convention Center New Orleans Friday morning being they came recommended through my Delta Sky Miles Partners list. Had a successful day dropping off my kids this morning, dropped my car off at the shop, Ubered to work, and then got right over to Hertz at 3pm to pick up my car. I walk in and go to the counter, and show him my reservation, in which he says to me, oh, did you book today? In which I said yes, and he says, "anyone who has made reservations yesterday or today we have no cars for." We overbooked. In which I told him, you guys are just like the Seinfeld episode... Anyone can take a reservation, but the whole point of it is to HOLD the reservation. My main question is, if they've known this for two days now, why do they keep taking reservations?!?!?... My guess I am not the only one this has happened to between yesterday and today, and it is utterly disappointingly unprofessional as to how they handle their situation, and it makes all the sense in the world as to why they only have 1.5 stars on yelp. Now they put me in a position that I was very late to go pick up my teenage girls at two different schools, in an Uber costing me over $100 around the city, and now I am at home, with no car, no explanation from this corporate catastrophe known as Hertz that I will NEVER use again regardless of how many Sky miles I'll get for the lack of good service they provided, and now, 2 hours and 5 phone calls deep in with Delta since Hertz didn't even answer their phones, with a crap feeling that no one even cares. So suck it Hertz..here's your one star cause ya suck, give ya zero if I could, cause one star is too good for an excrement stain like you on the sweet city of New Orleans. read more

Hertz Rent A Car - Hertz Rent A Car - 901 Convention Center - Car Rental Near Me - New Orleans, Louisiana

Very poor service, probably the reason car rental is a bit cheaper. Waited an hour to receive my vehicle and I was there before the place opened. Please pack your patience and get ready for bad service !!! read more

I had the opportunity to visit this Hertz location twice last week when an out-of-town guest returned his rental car. When we dropped the car off on Saturday afternoon around 2:30pm the office was closed, so we followed the "express check-in" directions in the parking garage (noted the odometer reading & fuel level, dropped the keys in the box). While doing so, I noticed that things didn't look quite right. I.e., no employees around, one car that appeared to be in the process of getting cleaned (trunk open, towels & vacuum cleaner sitting next to it, etc.). Fast forward two days... fortunately my guest was still in town, when he gets an email asking when he's planning to return the car. No response to his email stating that it had in fact been returned. The following day he starts seeing charges from Hertz for addition rental days. We decide to visit the office the following day to sort things out. We found them open, this time. The staff was friendly enough, but clearly not overly competent. They said they'd had several rental returns over the weekend and admitted that they couldn't find the keys to three of them. You'd think that they would have looked in the garage for the car (it's not that big), checked the box for the envelope with mileage, fuel level etc, or at least responded to the email stating that the car was there, but no. Fortunately, they did reverse the additional charges, but offered no apologies for the hassle. I'd avoid this rental location unless it's a last resort. Avis on Canal isn't great, but it's way better than this inept operation. read more

Hertz Rent A Car - Check in counter - Car Rental Near Me - New Orleans, Louisiana

Received text message yesterday from Hertz and arrived at the location this morning at the appointed hour. Zero cars were available. "It has beeen like this for two weeks," the CSR said. We can't tell you if there are cars available at the airport - they are a different fleet, he said. He claimed they had been calling people to let them know and only got partway down the list, but I didn't believe that. So, despite being a Hertz # 1 club member with a confirmed reservation and print out, they couldn't help. I walked nearly a mile to get to the place and then had to walk back to my hotel. The guy was friendly and sympathetic, but nice doesn't cut it when your travel plans are completely f**ked up. The automated system which texted me should have been able to deliver that news. Very very disappointing service. read more

I can't say this is a scam, because I didn't lose literally money...but I was here just yesterday and I don't have much good to say about this place. I feel bad for the folks who work the front desks (all two of them) because it seems corporate has held them out to dry. My friends and I were trying to get back home and our flight had been drastically changed. So we opted to rent a car. The Hertz website offered several options, including the departure and return times we needed, along with allowing us to choose a specific car and book it. We were even provided a confirmation number. We arrive at this location to pick up the vehicle...and lo and behold. There are no vehicles. They're just out. Yet the website continues to accept bookings and provide information that is absolutely misleading. And the employees have no recourse to help. One guy at least seemed invested and was going to try and help us further...but only after addressing the other line of people in the building. I won't be using Hertz ever. The website is predatory and misleading. And this particular location was way understaffed. Best of luck to the folks working there. I'm sorry y'all have been abandoned by corporate. But I won't be giving my business to this company ever again. read more

Not sure why Hertz keeps this place in business - staff literally sits there and stare at people - no help. No communication... literally just stand there to not be helped AVOID this location at all cost read more

I got to Hertz Rent a car to pick up a car that l had ordered. They had closed. Attempting to reach anyone one on their telephone service was nearly impossible. They indicated l would have to go to another location to pickup a car and it would be three times as much! read more

I have rented a car here 3 times before. Every time, same experience: 1. when I walk in, they are disinterested in serving me. they are usually talking between each other about personal matters. 2. they have yet to get the gas measurements correct. it's always in their favor of course. the contract always indicates a full tank. it's never ever past 3/4ths. 3. when you ask them any questions, their canned reply is "we'll take care of it". of course, they never do. 4. the contract they provide says nothing about tolls. if you are unfortunate enough to pass through an automated toll, they have a scam service that will charge 10 x the toll. read more

Went to New Orleans rental counter. Was told they have no more cars. How is that possible once a reservation has been made and the payment has been accepted? Was told to come back the next morning. Take an Uber and come back in the morning they advised and we will have a car. How is that even possible when we were at the counter at midnight.? They also sent no message to let us know that there were no more cars. And there were soooo many people behind me who experienced the same. I would give a negative review if possible. Never use Hertz. read more

I don't think leaving a review makes a difference, but in case anyone at Hertz does check, this location gets the award for having a collection of ineffective, rude, and incompetent employees. There's definitely no fear of getting fired from this location. For anyone looking for a job to go and zone out for 8hrs, here's your spot. A customer called a police officer due to the employee being awful. The officer came slapped hands, laughed with the employees and sat to chat. read more

Do not book here. This place doesn't have cars. And they won't call you and tell you. Hands down the worst, and they won't give a discount even if they don't have your vehicle and make you wait days. DO NOT BOOK with them. read more

I rented a car at this location twice during my stay in New Orleans this week, and I have to give a shout-out to the employees at this location, especially Jarred Brisbon. Honey, talk about friendly, customer service oriented, and professional! He embodies the core values that any company wants in their employees. This was my first trip to New Orleans, and my husband and I stayed in Downtown New Orleans, so we were walking distance to so many restaurants and business establishments, including this Hertz location. We rented vehicles to go to the plantations which was an hour away and including just siteseeing, etc, so we didn't need a car for the entire trip. Jarred gave us amazing restaurant recommendations, including which plantations we should also check out. I had to give this review to make sure I give credit where credit is due. Thank you, Jarred, for being amazing and so helpful to us. Hertz, you will get better and improved customer experience ratings with employees like him! We are forever grateful that we met and dealt with Jarred! God bless! read more

Hertz Rent A Car - Rental car - Car Rental Near Me - New Orleans, Louisiana

Was told the morning of my reservation that they overbooked and didn't have a car for me. When I went to the actual location I was told that it was because I booked a one way trip. If that was the case why even take my reservation in the first place?? read more

Even though I am a Gold member and had my reservation reserved-when I got to the convention center blvd office on a Saturday morning there was only one Hertz employee with about 20 people lingering in the small office space. There was nobody at the Gold membership desk. When I finally had my turn for service, they said there are no cars here. We had come from the airport the night before I thought it would be more convenient to rent a car downtown since we were staying in the French Quarter. Callously, the Hertz employee told us to go to the airport and see if they could give us a car. They gave us a toll-free number and told us to do it on our own. She couldn't even take the time to book us a car. After waiting for 20 minutes on the 1-800 number, they told me they had canceled my original reservation for $152 and now my reservation to rent a car for the same amount of time was going to be $250. I had no recourse but to take a taxi back to the airport - another $60 and finally received a car for $100 more and it killed at least 2.5 hours of time. I will never rent from Hertz in New Orleans- and I will reconsider continuing my Gold membership. The unrelated nearby Valet for a neighboring hotel saw us struggling to get a rental car outside the office- he said he had seen many disgruntled Hertz customers and they cancel all rental car reservations all the time. read more

Booked a rental a couple of weeks ago and all they had online were EVs. Needed to take a day trip from NO to Lafayette so I reluctantly took the EV. Big mistake!! Not the fault of Hertz but just word to the wise. Do not travel long distance in an EV. Insane experience that I never want to relive. Beyond that, my appointment time vs my actual pick up time differed by 1.5 hours. The staff was nice but their hands were tied as they simply didn't have the cars to meet their commitments. Chaotic and poor communication as to the updated ETAs. Make sure you book well in advance and demand a gasoline operated vehicle to avoid the mess I found myself in. Good luck. read more

This location is horrible!!! They had our reservation but no cars available. We have been waiting 45 minutes for a car. No word on how much longer this will take. Zero sense of urgency to help customers. So much for being a gold member.. read more

I'm a local without a vehicle and frequently rent cars through several companies in the city. I've rented with this location in the past and had pretty terrible experiences. I'd been avoiding going back to give them my business but I was in need of a last minute rental and they had availability, so I gave them another shot. I'm so glad that I did! A few things stood out immediately: The office itself has been updated since I had last been there (within the last year or so)- it's clean, bright and not as cramped and gross. The woman who checked me in was absolutely lovely- very helpful, knew info from top to bottom, professional and genuinely a nice person. When I went to retrieve the rental from the adjoining garage, I was pleasantly surprised to see even more much needed updates- clear space numbers and markers, a friendly, helpful attendant upstairs and a fleet of cars that were seemingly new and/or super well-maintained. This all sounds pretty basic and standard for what one should expect when renting a car- but seriously I can't overstate how management is really turning things around here. Renting a car (especially from one of the big agencies) is usually a pretty stressful experience but it's nice to know there's a reliable spot in town that is making much needed changes and taking business seriously. I'll definitely be renting from them in the future! read more

This review is for Hertz rent-a-car in New Orleans. This was the worse rent-a-car experience I've ever had. Our flight connections were missed in Dallas and we tried calling Hertz to let them know we were going to be late. Multiple calls with only "We're sorry, the person at that extension is not answering." We never did get to a real person. We got in after the rental office was closed and went back the next morning. Our car with special hand controls was not there, nor was anyone who could add them. After hours of waiting and calls to their main office still no car. Finally we gave up and cancelled the car and used taxi's to get around. Truly the worse service I've ever experienced. read more

I reserved a car through Expedia to pick up and drop off at this location. I showed up about 10min early. I was greeted by a young man with AirPods in who barely could put a sentence together he was so high. He said something about waiting for a few minutes. He leaves and disappears for about 25min! It's now almost 11am and I was due to leave at 10:30am. He finally sauntered back in with no care or urgency and asked for my license and credit card. Horrible customer service and not even an apology for being late. read more

Staff and facility were great! I wanted to leave a review because when I googled directions to get there I saw the negative reviews and it made me a little nervous about the experience I was about to have. I ended up having such a positive experience! The two women working were so kind, efficient, and knowledgeable! read more

It's as if I'm the only person to ever have there rental stolen... they are terrible with communication and have no idea what to do, meanwhile I'm without transportation for over two weeks now.. read more

EXTREMELY UNRELIABLE. DO NOT BOOK HERE. This business allows customers to book through 3rd party websites only to not have any vehicles available when you actually come to pick it up. I made a reservation two weeks in advance only for the representatives to te myself and 5 other customers that they would be unable to to have a rental car. read more

Absolutely The WORST rental experience! Do NOT rent from Hertz! New Orleans Convention Center Blvd location manager and employees are especially shady!!! read more

Hertz Rent A Car - Manager going through the dust on the floor so he can add $400. "Cleaning Fee" when I dropped the car off! They lie to add $$$$ FEES!!! - Car Rental Near Me - New Orleans, Louisiana

Booked a car night before, and paid. Show up next day, and told that they have zero cars available, useless company, don't waste your time

Terrible. I booked a reservation and received a confirmation number. Upon showing up, the person who was at the register with a Tulane sweatshirt, apathetically informed me that they were out of vehicles. We would not have ordered an Uber from the port to Hertz had we known that they were overbooked. The lack of empathy that their employee showed was a stark difference from what we had experience traveling with 3 young children for the last few days. read more

It continues to shock me what this company is able to get away with! Just look at the reviews. Absolutely disgusting standard business practices of accepting, confirming, and then CANCELLING reservations that they have no intention of fulfilling as they intentionally overbook beyond capacity. We were left stranded in downtown New Orleans with two young children and piles of luggage. With absolutely no leverage we informed them that we intended to file a complaint and were told "go ahead". We encourage everyone who has had a similar experience to file complaints with the Better Business Bureau and state attorney general's office as this is clearly a fraudulent standard business practice. We have already incurred hundreds of dollars in various expenses because of this, not to mention the inconvenience and safety concerns. read more

I only gave them one star because zero was not an option. I called to ask what time I could pick up the car early if at all possible, and the clerk Brandyn proceeded to give me a definition of the word appointment. I didn't explained I did not need a definition I needed to pick up a car and needed to know what time. He said 10 o'clock and hung up on me. I called and ask for a manager to call me back that never happened. I return the car nine days ago and they don't know where it is. Save yourself the trouble and rent a car from anywhere else. The customer service is nonexistent. No one at this company can even provide a phone number. The only thing consistent about Hertz rental car is that every department Is just as incompetent as the previous. read more