After reading the abysmal reviews from the large rental car companies in the area, I reached out to…read moreA Priority One and met James. From the jump, James delivered amazing customer service. He was kind, communicative, professional, and easy to work with. His prices are reasonable. He had just the kind of car I needed, and James goes above and beyond - he picks you up from the airport! You will not get that kind of service from the large companies. He also will bring you back to the airport after you drop off the car. I highly recommend James.

Much more affordable than all the other car rental places. They drop off for you where you need, at…read morethe airport or where you are staying, and they will drop you off at the airport, no extra charge. Extremely reliable, friendly, and helpful. Smooth, easy, and quick, unlike the airport rental places. I will use them from now on and always recommend.

We picked up our rental car on a Thursday morning right when they opened at 8am. This location is…read moreon Canal Street and is the same place as Budget Car Rental (they're owned by the same parent company). When we were going through the pickup process, the representative asked for proof of insurance which was not typically our experience when getting a rental car. We got that sorted out but then later the credit cards wouldn't work on the machine so he tried another register and then it worked. This whole process took longer than we would've liked but we got here early expecting delays. We filled up gas at the Chevron station nearby before coming back. After we dropped off the car and were in the process of paying, they accidentally charged us for gas assuming we didn't fill up the tank. Eventually the representative was able to fix this and refunded us the gas amount charged and then we were on our way. There were a couple hiccups during our experience but they were eventually ironed out with some time and patience. It also helped that the workers were friendly and were knowledgeable and experienced in resolving issues. Everyone's experiences vary at places like these but I can say for us, the pickup and drop-off processes were smooth for the most part.

I want to emphasize that this review is specifically for the Avis at Louis Armstrong Airport (MSY)…read more Other Avis experiences have been far better. The rental started off bad. It took me 45 minutes to have the car delivered. Advice: don't offer that service, if you can't do it efficiently. It generally takes less than 5 minutes to walk to the car. It got worse. The battery on a 2026 hybrid died, and they wanted to charge $173 for a jump! The explanation was that I didn't pay for roadside assistance insurance. My take: a ne w car should have a good battery, and, given that modern cars don't let you forget to turn off the lights, plus I'd driven during the day. So I had it jumped, drove 20 minutes to make sure the battery was charged, checked out of the hotel, and... the battery was dead again. It took 6 hours to get a tow, for which they wanted to charge $319. At this point, they need to refund the rental. I am serious about this, even if work is paying.

Budget Car Service -- Absolutely Unacceptable I have never…read moreexperienced service this poor. I arranged Budget in advance, paid top dollar for a one-day rental, and even scheduled my pickup an hour earlier than necessary to make sure I had plenty of time. I returned the car the same day at 5 PM. Instead, I waited over an hour, along with roughly 50 other customers. Every other car agency at the location was getting customers their vehicles on time--Budget was the only one with a massive line and customers sitting there for over an hour. The employees at the counter showed absolutely no urgency or concern. I flew to New Orleans for a business meeting, only to arrive after the meeting had ended. The clients had already left, and I lost the account. This is exactly why we have Uber. I could have simply called an Uber, but I specifically arranged a rental in advance and paid a premium expecting basic professionalism and reliability. Budget completely failed. I will never use them again, and I strongly recommend taking your business elsewhere. I'm a single mom I had to pay for this trip myself. This was the worst experience of my life, and it cost me a lot.

Location: Hilton New Orleans Riverside I prepaid for a…read moreone-way rental car with Budget TWO MONTHS in advance, expecting that reserving and paying early would guarantee a vehicle and make my trip stress-free. Instead, when I arrived at the location, I was told they did not have any cars available and that I would have to be placed on a waiting list. That is completely unacceptable considering I had already prepaid in full. If you take someone's money months ahead of time, there should absolutely be a car reserved for them. What makes this even worse is that I was never contacted beforehand to let me know there was an issue with my reservation. I only found out after arriving at the location, wasting my time and completely disrupting my travel plans. The staff offered no real solution, and when I called Budget customer service, I was told there were no one-way rentals available anywhere else either. Because of Budget's lack of professionalism and poor planning, I will never use Budget again after this experience.

We rented a car here and after parking it, saw it had a flat. They said to come in and they'd…read morereplace it the next day as they were closed for the day. We arrived the next morning and they said "oh, we don't have any cars ... sorry." Terrible customer service!!!! Don't rent here!

DO NOT rent a car from here if you expect to actually get a car . On the morning of our reservation…read moreas we are on our way to pick up a reserved car . They called us to let us know now they cancelled our reservation because they don't have any cars to rent ! Our entire day was planned on having a car to drive out hours to our multiple destinations. They had US call their other locations to see if there were any cars , which there weren't. The agent helping was polite it could do nothing . She said what happened was an an internal problem where their system did not update availability, which allowed us to make a reservation. I can't believe this is the type of problem we are experiencing from such a big national company. Anyhow we are now scrambling to find another way to get to our reserved activities. So we don't lose our on our hundreds of dollars spent and they have already stole our time . Oh and after 40 minutes of calling various locations , the last agent said there is no point in calling because they can't do anything ! POOR Service! Avoid !!!!!!!

EXCEPTIONAL SERVICE CRYSTAL DESERVES 10 STARS!…read more I absolutely have to recognize Crystal DonDin Sampson at Enterprise Rent-A-Car on Canal Street in New Orleans! From the moment my significant other and I arrived, Crystal went above and beyond to make our experience amazing. We were in New Orleans celebrating both of our birthdays this week, and Crystal didn't just provide great customer service, she helped add to our celebration! Her attitude was warm, welcoming, professional, and genuinely kind. She even took the time to give us a list of great food spots and places to visit and enjoy while we were in New Orleans. That personal touch meant so much to us! Our vehicle was clean, comfortable, and ready to go, and the entire process was smooth. It's rare to come across someone who makes you feel like more than just another customer, but Crystal did exactly that. Enterprise, you have a gem in Crystal! Employees like her are the reason customers come back. Thank you, Crystal, for helping make our birthday trip to New Orleans even more memorable. 10/10 customer service, we would absolutely rent from this location again!

I would give this location zero stars if I could. I made a reservation online and walked over to…read morepick up my rental, only to be met by rude and unfriendly employees. After waiting in the lobby for over an hour, an employee escorted another family to their car but was still unprofessional and dismissive toward us. Despite having a reservation, we were never given a rental car. When I went back inside to ask for assistance, the manager, Amanda Kozey, was unwilling to help resolve the situation. Because we never received a vehicle, we had to cancel our plans. This was one of the worst customer service experiences I've had. I would never rent a car from this location and would not recommend it to anyone.

My review is for the following timeframe: January 16, 2025 through January 19, 2025…read more Thank you so much to the staff that helped us. We received a warm welcome that morning and everyone was awesome. I checked in at 9:46 a.m and there was no line. The gentleman that helped us was friendly, cool sense of humor, and over all very helpful. Prices are very decent and am so glad made reservation at this location. Thank you again so much. We'll be back.

Have you heard that joke where some mean kid offers you a Hertz Donut?? If you said yes, you…read moreprobably got punched and they said, "Hertz (hurts,) Donut (Don't it)? Ouch!! Well OUCH is how I feel about my experience with Hertz Car Rental by the New Orleans Convention Center area. My boyfriend and I got a car rental for a quick road trip while we were in town. We reserved a car with Hertz, but on the day of pick up, we ran into all sorts of issues. Starting off the reservation for associated with the credit card, and my boyfriend's credit card was recently reissued so the card paying for the reservation is no longer available. Credit cards change so often, it is archaic to associate a reservation with a credit card and not the person who paid for it. To add insult to injury, the employee was like YOU have to call the reservation line and they MIGHT just change your CC on file OR cancel and rebook your reservation. Ugh, bro what can't you do it? So UNHELPFUL!! While we were dialing the reservation line, the staff was checking their cell phones and laughing with each other making jokes. Very unprofessional and unhelpful. So we had to call the reservation line blah blah blah, delay our travels. Then wait for the next available associate again. At this time they are asking for a bunch of random information like our personal insurance policy. I'm thinking who remembers that stuff off hand. Ask me ahead of time... but apparently you aren't even required to give it to them. This is a method for tricking the naïve and trying to upsell. Thennnnnn we also paid for a full take of gas... but by the time we took their key, go up 4 flights of stairs on the parking garage, get to the scratched up car, the car was almost empty. To be precise it was 55 miles to empty. So more time wasted is added to our timeline to go get gas immediately after to begin our adventure. The Toyoya Corolla Cross was decently clean looking but I still wiped it down with disinfecting wipes. It was spacious for 2 people but not too comfortable to sit in. The delays caused by Hertz included the time calling the reservation line and also added time to go get gas. It literally caused me to miss one of the attractions I was most looking forward to during my visit, since we got back to town later than anticipated towards the end of the day. Returning the car was less bad, but just another hassling driving up their tiny garage and in the afternoon there was only one person working, so it was slowwwwwwwwwww to check out once again. I hate leaving bad reviews... but if you look at all of the reviews... anyone who had a decent experience was more of an exception and a sh*t experience is the norm. During the multiple waits I was there, other customers had a bunch of issues too. Save yourself time, money and hassle and book a car from someone else.

Nola Black Car is the BEST Limousine service in New Orleans... Customer-Service is thru the roof…read more.. This Past Thanksgiving Holiday .. I flew from LAX to New Orleans .. And my driver .. Mohammed .. Picked me up at the airport in New Orleans And drove me to Mobile, Alabama .. He returned Saturday after Thanksgiving & drove me back to the airport .. To board my return flight to LA... Thank-You Mohammed for your continued service... Mohammed is professional & always on time... Great conversation .. Might I add .. The Denali SUV'S are immaculate... Happy-Holidays Mohammed... See you next year... Thank-You! -Grateful- ms. glen

From the initial quote until the minute we were dropped off our entire experience was terrific. The…read moreresponse of the company to my couple questions was within minutes. Our driver Telichia was terrific. She gave us some great tips on New Orleans and on top of that she was a terrific driver. The car was very clean. Thank you to Nola black car for all your great work.

Dave and Laura at Nifty Car Rental, New Orleans (affoliated with Priceless). And their team, were…read morefriendly and efficient. Laura explained the contract in a very understandable way. Car was pretty, in excellent condition, drove smooth. Great gas mileage (38.8 mpg). I will definitely return to use their services in the future.

Excellent! I was very impressed with the level of customer service and genuine care for people by…read moreboth the staff and leadership at the Poydras location. Although not attached to the airport, once you arrive just call for pick up and they will be there. It was the best experience I've had with a rental car company in quite a while. Goodbye Avis and Budget. I'm with Nifty!!!