Service here is terrible but we needed a car for a day don't think I will be returning to this…read moreplace only came here cause it was close to the airport

If you want to rent an unsafe car from an unprofessional business, this is the place to go…read more On the day of pick up, I received a questionable text message asking me to fill out a form to streamline the pickup. Once we arrived at the airport, we took a shuttle to the airport rental place, which we then had to call to be picked up because it was not at the airport. We arrived at what appeared to be a used car lot to pick up our vehicle. The car said it had 50K miles, but its condition did not seem to match. About an hour and a half into our trip, we noticed the AC was not blowing cold, so we called to let the agency know. They said they could do nothing to compensate for our issue, but we could exchange it. Unfortunately, that was not an option because we were halfway to our destination. Shortly after I called, the change oil notification came, and I began to notice the tires were shaking very badly if we were going over 65 MPH. It was to the point that we were concerned for our safety, so we had to drive under the speed limit to feel safe. When we returned the car, we notified the employees of our concerns. He was kind, apologized for the experience, and said he would note it for their record. After a few days, I realized I had not received my deposit back or a final invoice. When I called, the person I spoke with then notified me that they had charged me a $150 cleaning fee, and if I wanted to dispute the fee, I needed to speak to the manager who had left for the day. I then asked for a receipt, which he stated he sent, but again, I never received it. When I called to speak with the manager, she was unprofessional and needed to address the issue by saying, "You didn't speak to me." She then stated I needed to email them to address the cleaning fee. I had to email them multiple times to get a response. They then noted that the car needs to be returned in the same condition it was picked up, and that's the reason for the cleaning fee. Nothing states a cleaning fee when they finally sent my invoice and agreement. It has been an enormous inconvenience renting from this place. I HIGHLY advise you not to make the same mistake we did. I typically rent through a particular chain, but they were booked and someone else made the reservation.

The team at Enterprise is awesome! I especially want to commend Mason - went out of his way to…read morerectify a problem we had. They did not have the car I had reserved. Mason was so apologetic and helpful, that, despite the delay in getting a car, we left with smiles. A few other positives about Enterprise: 1. They have a sign at the rental counter clearly stating that the additional insurance covers (you know the ones that rental car companies alway try and trick you into buying when you dont need them) are OPTIONAL... I am always preparing for a fight when I approach rental car desks to defend why I do not need to buy insurance... Enterprise has a sign stating that! How awesome is that! 2. Spouses (and domestic partners) get to become second drivers for free! I had a great experience at Enterprise MSY. I will always default back to them next time I am in MSY. Thank you!

Long-time ERAC customer here:…read more BLUF: DO NOT rent a car from this company! I rented a small SUV well in advance on 19 Mar 2026 for 6 days and turned it in on March 25th, 2026, approximately 2 hours early due to the TSA shut down. No one was there when I picked up the car, to do an inspection or walk through. I was just told by another National RAC employees to pick "whatever" and drive off. Not cool. When I returned, I was met by another rude, AA woman who did not look at the car, treat me like a valued customer, nor thank me for my patronage to ERAC. I completed a phone text survey and asked to speak to a manager, which never happened. No military or disabled veteran discounts ever offered, just fleece us for every last dollar. They charged me $8.96 for fueling costs, even though I tuned the car in with a full tank. I understand sales taxes, but unreasonable service charges and fees for crappy, non-existent customer service came out to an additional $102.20. What a rip off! Not happy with Enterprise Rent a Car. Ryan J. Millay Miramar, FL

Complete scam artists!…read more I am disputing fraudulent charges on my card. They did not have the car I rented off Booking.com when I arrived. Then after arguing with the customer service rep, he told me he would put me in a different vehicle and honor the reservation and rate at the ticket counter. However, without my knowledge, he changed my rental reservation from a three day to a one day rental in the system and failed to mention it. They then charged my card late fees when I returned the vehicle within the time of my original reservation. Lastly, they booked everything under the wrong person and let me leave the rental facility with someone allegedly checking licences before you leave. I of course never got any receipts when I returned the vehicle as they were sent to the wrong person. I found out all this after looking at my credit card and seeing hundreds of dollars more on my card than was expected. There incompetence knows no bounds and their practices are deceptive. I am never renting from this company again. Do yourself a favor and use a different company. The $30 bucks you think you are saving, you are not. I have spent a month and a half helping my credit card company fight of the illegitimate charges and it is still ongoing. They even had the nerve to send my credit card company the contract which clearly has all wrong information on it and call it a legitimate transaction. What a joke!

Typical consolidated rental facility. They open at 6am. Shuttle bus from MSY got us their right at…read moreopening. Long ride from the airport it seemed.

We rented a car to make the drive from New Orleans and dropping off in Pensacola…read more Most companies wanted to charge us crazy fees for a 24-hr rental, most likely because we were picking up in one state and dropping off in another. Most companies quoted us like $400 for a one-way rental which seemed insane. Alamo saved the day though by offering us a minivan for only $160 for 24 hours, which compared to the other offers we were getting felt like a steal. Once we got to New Orleans airport and made our way to the Alamo desk, the transaction was super easy and super fast. The mini van they delivered to us was both clean and in great shape-No preexisting issues to deal with. Overall my experience with Alamo has made me put them at the top of my list next time I have to rent a car. A quick , easy car rental transaction-what more could I ask for.

We reserved a Nissan Rogue or similar online directly through Alamo, with the skip-the-line option…read more Upon arrival at MSY, you'll have to leave the terminal, exit the building, and cross the street to one of the waiting shuttle buses for the 25-minute ride to the car rental center. Upon leaving the bus, follow the signs and head upstairs to the Alamo car rental. They have clean restrooms just outside the pick-up area. Our similar, just-washed, and low-mileage GMC Terrain was brought to us. The vehicle ran well for the week. Upon return, if you choose to fill it up yourself, the only gas station nearby is the Shell on Blues Street. Once you commit to Rental Drive, you cannot access it. When you return your Alamo rental, go all the way to the top of the ramp. Drive over the "don't back up spikes" and look for the attendant to direct you where to park. They will ask if you want a printed or emailed receipt, and that's it. Don't forget to take pictures and video of your rental, inside and out, to avoid allegations of damage. I would return to the Alamo in the future for my vehicle rental needs.

I gave them another try and is was much better than my last visit. I joined their preferred…read morecustomer level and it made a big difference. With the preferred package you can pre pay and go straight to your car. Weill they dropped the call there as they didn't have me listed on the prefeed board. I took 1 star off for that. The person that took care of me was able to make it work although it took longer than if they had updated the board with my name. but never the less it was a 100% improvement over my last visit. I had a really nice sedan that was clean and was very efficient . At this point I will continue to use them with my referred status.

we had to stand in line for about two hours. When we finally got our vehicle, the attendant wrote…read morethe complete wrong number on our slip which made finding the car confusing. We were told that we needed to return the car at 97% battery but when we received the car, it was only at 30% battery. Then we had to spend two hours sitting at an electric charger before continuing to our destination. At the end of the week, I received a $250 cleaning fee. We called to ask what the fee was for and apparently it was just for a little bit of sand that did not count as requiring a cleaning fee so they took it off. seems like a lot of carelessness that caused us to be inconvenienced and almost charged $250 when I should not have been.

Hussain was great! He was very helpful and courteous. Couldn't ask for a nicer representative! -…read moreGinny

Worst experience ever. The LACK of things they dont tell you its insane. I feel like i was robbed…read moreby these people. I rent a vehicle for 2 weeks, returned it early (10 days) and they pretty much charged me for the whole 2 weeks still. Apparently i had a discount which i was clearly not told i had, i called to return early, not able to return in on time in local office hours They said i could do it no problem at airport but left out the part where I'd have to pay for an extra day and the fact my "discount" i didnt know i have would terminate and i would be charged more per day than i did in my first week. They talked to me as "i mean this is something logical to know" as if im dumb or renting vehicles every week. This is my first and LAST experience with this company. I feel robbed.

I'm trying to give this place the benefit of the doubt because I did just get off a 3 hour flight…read moreso maybe my patience isn't as present as it usually is. Only one associate working which I'm surprised for an airport rental car place and budget being one of the more affordable and know rental car places. Being in the only line where all the other rental car places have none made me a little more anxious. The associate was gracious and doing the best he can, I can see that. I would give him 5 stars but my overall experience is what drops it down to a what I think is a generous 2. Correction: one attendant for horn Avis & budget together so it made it even longer. :(

Budget Car Service -- Absolutely Unacceptable I have never…read moreexperienced service this poor. I arranged Budget in advance, paid top dollar for a one-day rental, and even scheduled my pickup an hour earlier than necessary to make sure I had plenty of time. I returned the car the same day at 5 PM. Instead, I waited over an hour, along with roughly 50 other customers. Every other car agency at the location was getting customers their vehicles on time--Budget was the only one with a massive line and customers sitting there for over an hour. The employees at the counter showed absolutely no urgency or concern. I flew to New Orleans for a business meeting, only to arrive after the meeting had ended. The clients had already left, and I lost the account. This is exactly why we have Uber. I could have simply called an Uber, but I specifically arranged a rental in advance and paid a premium expecting basic professionalism and reliability. Budget completely failed. I will never use them again, and I strongly recommend taking your business elsewhere. I'm a single mother. I can't afford to be flying to my jobs and can't make it there on time so I lose that account now I'm out-of-pocket. It's a lot when you're a single mother. Why I spent all this money on my airfare there got the car rental and lost the job because they were an hour late, giving me the car. They thought I was unprofessional.

I am writing this to inform and warn folks of my experience with this Airline Nifty location. First…read morethings first, I DID recieve my $500 security deposit refund back that was charged to my credit card. I called this Airline location's number twice after the 14 day waiting period(excluding weekends and holidays) to receive an update on the security deposit refund. I wanted to give them the benefit of the doubt, as I was told it would be 7-14 days for refund processing. The representative over the phone said she would reach out the office that handles the refunds to check. To my shock and surprise, I received a call and text message of the picture of the receipt for the $500 deposit refund. I thought it was going to be quite the ordeal trying to get the refund back after reading these past reviews of other's experiences. So if it comforts others who are reading this, they do process the refunds when you return the vehicle, but you have to be diligent after the 14 day waiting period. The reason for the 1/5 rating is the vehicle that I rented had a seafood odor throughout the trip and also had this constant squeeling like sound coming from the rear driver wheel when I accelerated. It didn't sound normal at all. Last reason for the 1/5 rating is the above explained security deposit charge fiasco. They don't put a hold on your card like Enterprise or Hertz, they CHARGE the entire rental fee and deposit. You then have to wait UP to 30 business days to recieve your deposit back upon returning the vehicle. I wish they would have been more up front about that policy. My recommendation is to spend a little extra and rent from a more established company such as Enterprise or Hertz to avoid the inconvenience and uncertainty I experienced.

This " place of business" is abhorrent. The car was dented and whistled because of it. The drivers…read moremirror was a piece of silver plastic. I prepaid then they charged me a $400 deposit when I got there that they said I would get back in 10 business days. That was April 27. It's now about to be May 15th and they STILL have my money. No answer when I called at 3:30pm to ask about it. STAY AWAY!

I don't normally write reviews, but after my most recent experience with Dollar Car Rental, I…read morewanted others to know what I had experienced. I reserved my rental through Expedia, so I had already been charged prior to picking up the rental. I have comprehensive car insurance that covers car rentals and used my American Express card to pay for the rental, which also provides some coverage for rental cars. When I picked up the car, the agent who assisted me made it seem like she would not give me the rental unless I took one of their additional insurance coverages. She claimed that my personal car insurance would not cover liability. It was late and I couldn't pull up my personal car insurance information nor call my insurance agent. So, I acquiesced in taking liability coverage so that I could get my rental and end my long day of traveling! The next day, I called my insurance agent and confirmed that I had liability coverage. I then went to the closest Dollar Car rental (different from where I picked up). I explained what had happened, that I felt pressured to take the coverage or I wouldn't be able to rent the car and that I did in fact have liability coverage. So, I requested the extra insurance be taken off. The agent who helped me then was very nice and even called the manager at the pick up location. While they couldn't make an adjustment during the rental period, I was promised a refund adjustment when I returned the rental. This second agent put everything in writing on my rental agreement, then he and I signed and dated it. When I returned the car, everything went very smoothly. I received a full refund of the original extra insurance charge. Besides the hassle with the pick up agent, pick up was easy and the car was great! Drop off was also very easy and uncomplicated. So, in the end the rental was overall pretty good, but the first agent that I dealt with was horrible and said things that were blatantly not true in order to get me to take the additional insurance. Thankfully, everyone else that I dealt with after that point was very nice and helpful.

They left me stranded at 1 AM by myself in a foreign town after having prepaid and got insurance…read more.. Tried to tell me that I had to pay a $500 deposit on top of what I had already paid, which I did not have and therefore was stranded... again by myself at 1 AM in a foreign town. Worst rental experience of my life I will never ever recommend dollar to anyone; they put my life in danger and didn't even care didn't flinch for a second about it .

Typical of a cost cutting exercise. Provide low cost rentals but don't have the staff to deal with…read moredemand. 1.5hrs in-line to pick up a car. Half my day wasted.

I booked a car rental from here online and then I went on to yelp the next day and thought "omg…read morewhat have I done? 2 stars? I should have just paid more and booked with a company I've actually heard of." I booked on Priceline.com for 4 days ($40 per day but with taxes and fees the price went up to $266.58). There is a $250 deposit on the rental which seems standard. I was refunded the amount on return. *LOCATION* because of the new NOLA airport being built off site, ALL car rental locations are still located at the old airport. You have to take a shuttle which is right outside of the main entrance from the new airport. The shuttle comes about every 5-10 mins and is about a 10 minute ride to the location. I would factor this in for your trip if you're in a rush to get somewhere upon landing. *CHECK-IN* So honestly the goal is to get to the counter before everyone else on the bus otherwise there's a mega long wait. I ran and got there second but was helped within 2 mins. The process was pretty efficient and the cashier was really friendly. The entire process took about 15 minutes filling out information even though I had a prior reservation. Once everything is processed, they tell you which slot your car is in and you just go to your car! I can see the lines backing up however if there is a huge amount of people on the tram over. I booked for a Nissan Versa but instead I got a Honda Civic instead which was a pleasant upgrade! The car was quite dirty when I received it (see photos). The cup holders had garbage in it, the seats had dirt both in the front and back seats and the drink had a ton of garbage. The car also had something scraping on the bottom of the car so whenever I drove on any low ground, I could hear it scrape. I think it was the oil change flap which is an easy fix. The car itself was super nice! I loved the plug in function with my phone where I could use the GPS function on the cars touch screen. I was very paranoid because it was a low budget car rental company that I figured they would probably try to nickel and dime me and try to charge me for the mess in the car. I took lots of photos prior to getting into the car just incase they were going to accuse me of the mess (although I did clean it all up before returning the car). Also took pictures of all of the scratched on the car beforehand so I wouldn't be liable. When I returned the car, I got my full deposit back without them giving me any hassle. *RETURN* Super easy. Just pulled into the garage and there is an agent to scan the car and you are good to go immediately. No need to go to the front desk or anything. Took less than 1 min. --------------------------------------------------------------------------------------------------------------- Overall, I had a very positive experience with this company. Was expecting a lot of hassle especially with checking in time, condition of the car and to be charged a bunch tick tack things in the car and have to deal with a bunch of customer service after but I didn't! I would definitely book with this company again in the future. Other than the car being dirty when I got it, I really had no other problems.