Service here is terrible but we needed a car for a day don't think I will be returning to this…read moreplace only came here cause it was close to the airport

Do not rent from this company. We were in New Orleans in…read moreMarch for a wedding and had a very short trip, which made the problems with this rental even more frustrating. The day after we arrived, we picked up the rental car. We drove only 0.9 miles back to our hotel, parked the car, and went inside to grab our things before heading to the venue. When we came back out and started to leave, we backed the car out of the parking space and immediately heard a dragging noise. I stopped the car right away and got out to inspect it. The entire front-right section of the bumper was hanging off. I immediately called NOLA Rental and spoke with someone I believe was named Devon. I took photos and sent them to him, explaining that their car had literally fallen apart after less than a mile of driving. He told me to bring the vehicle back and that they would provide another car. When I arrived, Devon was already prepared to switch us into another vehicle. My two grown sons had followed me from the hotel and were outside inspecting the damaged car while I was inside. Devon came outside with me to look at the vehicle, and all four of us clearly saw that several zip ties were holding the bumper together. We also observed that the front bolts underneath the bumper were completely missing. I made the mistake of not taking more photos at that moment because we were standing there with their own employee, all looking at the obvious pre-existing damage. I believed that would be sufficient. A couple of weeks later, I noticed that NOLA Rental attempted to charge my bank card twice on the same day--once for $300 and again for $250. I immediately called and spoke with who I believe was Devon. I explained who I was and asked what was going on. One additional detail that raised concerns for me: during that call, he seemed confused and initially thought I was someone else. He kept referring to an incident involving a vehicle that had allegedly been parked at the airport and had hit a post. I had to repeatedly explain who I was and which rental I was calling about. Whether it was simple confusion or something else, it did not inspire confidence. After I explained the situation, he told me he did not know why his manager had attempted the charges and said he would have her call me back. The next day, they filed a claim with my insurance company. That claim is currently under investigation. Since then, they have attempted two more charges to my card. I have called numerous times, and every time I am told someone will call me back. No one has ever returned my calls. As if that wasn't enough, the replacement vehicle they gave us had a passenger-side seatbelt that was folded and jammed inside the buckle assembly, making that seatbelt completely unusable. If you absolutely must rent from this company, take photos and videos of every inch of the vehicle before leaving the lot. Document the exterior, interior, wheels, bumpers, and undercarriage. The rental contract stated there was no damage to the front of the vehicle. However, I later found photos in a review from 2024 that appear to show previous damage to the same area of the front bumper. I am grateful that the wedding itself was beautiful because dealing with this company was an incredibly ugly experience. Months later, it is still not resolved, and I am still dealing with the insurance claim and unauthorized charge attempts. Based on my experience, I would strongly recommend renting elsewhere. One additional detail that raised concerns for me: when I first called after noticing the attempted charges on my card, the employee I spoke with seemed confused and initially thought I was someone else. He kept referring to an incident involving a vehicle that had allegedly been parked at the airport and had hit a post. I had to repeatedly explain who I was and which rental I was calling about. Given that confusion, it left me wondering how many damage claims and disputes they may have been dealing with involving this vehicle or other rentals. I can't say for certain what happened in those other situations, but the conversation did not inspire confidence.

I cannot say enough great things about Dave at Enterprise Rent-A-Car. After a very frustrating…read moreexperience with a competing rental agency that failed to meet expectations, Dave stepped in and completely turned our situation around. From the moment we arrived, he was beyond helpful and genuinely compassionate. He listened, was understanding, and went above and beyond to make sure we were taken care of. His professionalism, kindness, and willingness to assist far exceeded anything we could have hoped for. Dave truly was the blessing we needed that day. Because of his exceptional service, I am now a lifelong customer of Enterprise Rent-A-Car. The company should be incredibly proud to have an employee like Dave representing their brand. Thank you, Dave, for setting the standard for what customer service should be.

Today at 9:30am 1/9/2026 I received a damage vehicle while leaving out of the parking lot and…read moredidn't learn about it until 10:40am. Normally any location an agent will walk around the car with you and do a walk through and note any damage but not today! The car was nice and clean and I didn't think to walk around and take pictures! Let alone the front desk agent or even the agent at the booth didn't mention anything about filling out a damage form. As I went Togo return the car at 1pm same day. An agent ( Kenny) so the managers says was nasty! Rude and unfriendly. I'm not saying this because I'm upset but the whole approach saying he didn't have a damage report and that I did this was uncalled for! I then asked to get footage of me leaving out the parking lot which took the other so called manager Caleb a whole hour! /saying that there was no damage then when he found and angle to the passenger side on the video! There was a DENT!! he then laughed after I pointed it out and this was all done at 2:07pm in the office in the middle of the cars. Very unprofessional! I told him he needs to fix the color contrast of the video and I would like a copy. He then said it takes over 24hrs! And only god knows if this scamming location will send it. There was no apology but a laugh in the face when there was proof. And just for him to say file a report! very disappointed! I spend lots of money with this company and today you had excuses! ms. shawdawn Johnson? Mentioned there to busy to do walk throughs with customers to point out damage when the customers are responsible. But when I was told to go pick out my car today with a free upgrade Caleb himself was chilling with two other colleagues! So if that's called busy then that tells me everything I needed to know!! WORSE LOCATION IVE EVER RENT WITH!! LAX ORD , SEA ,OAK are very smooth to rent from. Go where your time and money is appreciated!

No Southern hospitality here. MSY car rental is the worst airport car rentaI have dealt with in my…read more50 years of travels, including internationally. If you are new to renting here, you really might want to reconsider your plans to rent a car here. Look at the other reviews. They aren't pleasant. Signage here is poor to nonexistent especially for returns. There is no phone number to contact anyone at the 600 Rental Car Blvd location. They close early, so if you have a delayed flight, you might have to spend the night at the rental terminal. If you are familiar with this location, you will at least know the ropes here. Good luck, you'll need it.

Complete scam artists!…read more I am disputing fraudulent charges on my card. They did not have the car I rented off Booking.com when I arrived. Then after arguing with the customer service rep, he told me he would put me in a different vehicle and honor the reservation and rate at the ticket counter. However, without my knowledge, he changed my rental reservation from a three day to a one day rental in the system and failed to mention it. They then charged my card late fees when I returned the vehicle within the time of my original reservation. Lastly, they booked everything under the wrong person and let me leave the rental facility with someone allegedly checking licences before you leave. I of course never got any receipts when I returned the vehicle as they were sent to the wrong person. I found out all this after looking at my credit card and seeing hundreds of dollars more on my card than was expected. There incompetence knows no bounds and their practices are deceptive. I am never renting from this company again. Do yourself a favor and use a different company. The $30 bucks you think you are saving, you are not. I have spent a month and a half helping my credit card company fight of the illegitimate charges and it is still ongoing. They even had the nerve to send my credit card company the contract which clearly has all wrong information on it and call it a legitimate transaction. What a joke!

We reserved a Nissan Rogue or similar online directly through Alamo, with the skip-the-line option…read more Upon arrival at MSY, you'll have to leave the terminal, exit the building, and cross the street to one of the waiting shuttle buses for the 25-minute ride to the car rental center. Upon leaving the bus, follow the signs and head upstairs to the Alamo car rental. They have clean restrooms just outside the pick-up area. Our similar, just-washed, and low-mileage GMC Terrain was brought to us. The vehicle ran well for the week. Upon return, if you choose to fill it up yourself, the only gas station nearby is the Shell on Blues Street. Once you commit to Rental Drive, you cannot access it. When you return your Alamo rental, go all the way to the top of the ramp. Drive over the "don't back up spikes" and look for the attendant to direct you where to park. They will ask if you want a printed or emailed receipt, and that's it. Don't forget to take pictures and video of your rental, inside and out, to avoid allegations of damage. I would return to the Alamo in the future for my vehicle rental needs.

All the hustling and hurrying just to have to wait in the longest line possible because no cars are…read morecleaned, no cars are ready. The counter process was easy. But when you go to pick up the actual rental, be prepared to sit. But, if you want to spend more and 'upgrade' your rental, they can give you a car on the spot (SCAM). What's the point in a reservation when you have to wait more than a hour for an available rental. Do not recommend. Lesson learned. Never EVER again.

we had to stand in line for about two hours. When we finally got our vehicle, the attendant wrote…read morethe complete wrong number on our slip which made finding the car confusing. We were told that we needed to return the car at 97% battery but when we received the car, it was only at 30% battery. Then we had to spend two hours sitting at an electric charger before continuing to our destination. At the end of the week, I received a $250 cleaning fee. We called to ask what the fee was for and apparently it was just for a little bit of sand that did not count as requiring a cleaning fee so they took it off. seems like a lot of carelessness that caused us to be inconvenienced and almost charged $250 when I should not have been.

I gave them another try and is was much better than my last visit. I joined their preferred…read morecustomer level and it made a big difference. With the preferred package you can pre pay and go straight to your car. Weill they dropped the call there as they didn't have me listed on the prefeed board. I took 1 star off for that. The person that took care of me was able to make it work although it took longer than if they had updated the board with my name. but never the less it was a 100% improvement over my last visit. I had a really nice sedan that was clean and was very efficient . At this point I will continue to use them with my referred status.

Hussain was great! He was very helpful and courteous. Couldn't ask for a nicer representative! -…read moreGinny

Worst experience ever. The LACK of things they dont tell you its insane. I feel like i was robbed…read moreby these people. I rent a vehicle for 2 weeks, returned it early (10 days) and they pretty much charged me for the whole 2 weeks still. Apparently i had a discount which i was clearly not told i had, i called to return early, not able to return in on time in local office hours They said i could do it no problem at airport but left out the part where I'd have to pay for an extra day and the fact my "discount" i didnt know i have would terminate and i would be charged more per day than i did in my first week. They talked to me as "i mean this is something logical to know" as if im dumb or renting vehicles every week. This is my first and LAST experience with this company. I feel robbed.

My wife and I waited 30+ mins at the desk to check in for our vehicle, then 30+ mins in the parking…read moregarage waiting for someone to bring the car. There were no more than 30 people trying to get their vehicles, but there were hardly any employees here to help. It's clear when companies like Budget are pinching pennies, refusing to staff their teams to a capacity that leads to positive experiences for its customers. Budget, consider my business is gone.

This is our first time in NOLA & it's been interesting so far. The shuttle from the airport was a…read more25 minute wait, but we used Budget Fast Track to skip the line at the rental counter. Our first car had a broken headlight, and the second car has been very loved (a few dings and knicks), but the people were not rude, and the process was fairly easy. I did use Apple Pay, and he wanted the card used to pay for the reservation, so that was a little snafu, but I was able to put the deposit on another card. Will update when we drop off!

Emile made it right. After the 30 day waiting period, even though upper management was still on…read morevacation he made calls and our deposit was refunded. Thank you Emile for going above and beyond.

I am writing this to inform and warn folks of my experience with this Airline Nifty location. First…read morethings first, I DID recieve my $500 security deposit refund back that was charged to my credit card. I called this Airline location's number twice after the 14 day waiting period(excluding weekends and holidays) to receive an update on the security deposit refund. I wanted to give them the benefit of the doubt, as I was told it would be 7-14 days for refund processing. The representative over the phone said she would reach out the office that handles the refunds to check. To my shock and surprise, I received a call and text message of the picture of the receipt for the $500 deposit refund. I thought it was going to be quite the ordeal trying to get the refund back after reading these past reviews of other's experiences. So if it comforts others who are reading this, they do process the refunds when you return the vehicle, but you have to be diligent after the 14 day waiting period. The reason for the 1/5 rating is the vehicle that I rented had a seafood odor throughout the trip and also had this constant squeeling like sound coming from the rear driver wheel when I accelerated. It didn't sound normal at all. Last reason for the 1/5 rating is the above explained security deposit charge fiasco. They don't put a hold on your card like Enterprise or Hertz, they CHARGE the entire rental fee and deposit. You then have to wait UP to 30 business days to recieve your deposit back upon returning the vehicle. I wish they would have been more up front about that policy. My recommendation is to spend a little extra and rent from a more established company such as Enterprise or Hertz to avoid the inconvenience and uncertainty I experienced.

They left me stranded at 1 AM by myself in a foreign town after having prepaid and got insurance…read more.. Tried to tell me that I had to pay a $500 deposit on top of what I had already paid, which I did not have and therefore was stranded... again by myself at 1 AM in a foreign town. Worst rental experience of my life I will never ever recommend dollar to anyone; they put my life in danger and didn't even care didn't flinch for a second about it .

I always attempt to represent the negative, positive, and neutral aspects of my experience with…read morecompany in my review. In the case of Dollar Rental, there are no positive or neutral aspects. The rental experience, particularly at the MSY location, is painful from beginning to end. I can understand why this low-budget rental car provider is the only option for some, but if you can afford any other brand then I'd encourage you to explore those options. The Dollar employees leave the desk prior to the MSY Rental Facility closing (the building is 24 hours, but the rental companies each close at different times -- those closing times are not disclosed on the airport website). When I arrived, the Hertz employees were still present, so I requested their assistance with my reservation (Hertz owns the Dollar and Thrifty brands). I can't remember a time when I've had a more unpleasant experience with a company representative. This experience was shared by 12-15 other customers who later showed up with the same expeditions. The bottom line -- there is no other rental car company that disregards its customers to the same degree as Dollar and Thrifty.

Typical of a cost cutting exercise. Provide low cost rentals but don't have the staff to deal with…read moredemand. 1.5hrs in-line to pick up a car. Half my day wasted.

I booked a car rental from here online and then I went on to yelp the next day and thought "omg…read morewhat have I done? 2 stars? I should have just paid more and booked with a company I've actually heard of." I booked on Priceline.com for 4 days ($40 per day but with taxes and fees the price went up to $266.58). There is a $250 deposit on the rental which seems standard. I was refunded the amount on return. *LOCATION* because of the new NOLA airport being built off site, ALL car rental locations are still located at the old airport. You have to take a shuttle which is right outside of the main entrance from the new airport. The shuttle comes about every 5-10 mins and is about a 10 minute ride to the location. I would factor this in for your trip if you're in a rush to get somewhere upon landing. *CHECK-IN* So honestly the goal is to get to the counter before everyone else on the bus otherwise there's a mega long wait. I ran and got there second but was helped within 2 mins. The process was pretty efficient and the cashier was really friendly. The entire process took about 15 minutes filling out information even though I had a prior reservation. Once everything is processed, they tell you which slot your car is in and you just go to your car! I can see the lines backing up however if there is a huge amount of people on the tram over. I booked for a Nissan Versa but instead I got a Honda Civic instead which was a pleasant upgrade! The car was quite dirty when I received it (see photos). The cup holders had garbage in it, the seats had dirt both in the front and back seats and the drink had a ton of garbage. The car also had something scraping on the bottom of the car so whenever I drove on any low ground, I could hear it scrape. I think it was the oil change flap which is an easy fix. The car itself was super nice! I loved the plug in function with my phone where I could use the GPS function on the cars touch screen. I was very paranoid because it was a low budget car rental company that I figured they would probably try to nickel and dime me and try to charge me for the mess in the car. I took lots of photos prior to getting into the car just incase they were going to accuse me of the mess (although I did clean it all up before returning the car). Also took pictures of all of the scratched on the car beforehand so I wouldn't be liable. When I returned the car, I got my full deposit back without them giving me any hassle. *RETURN* Super easy. Just pulled into the garage and there is an agent to scan the car and you are good to go immediately. No need to go to the front desk or anything. Took less than 1 min. --------------------------------------------------------------------------------------------------------------- Overall, I had a very positive experience with this company. Was expecting a lot of hassle especially with checking in time, condition of the car and to be charged a bunch tick tack things in the car and have to deal with a bunch of customer service after but I didn't! I would definitely book with this company again in the future. Other than the car being dirty when I got it, I really had no other problems.