I'd like to update my review to reflect my recent experience…read more When I returned the vehicle, I informed the representative that there was a strong smell of smoke and that the vehicle had not been properly cleaned. He acknowledged the issue and offered a one-day refund from my weekend reservation. I appreciated the proactive resolution--it went a long way in addressing the concerns I had. Thank you again.

Oh, how I wish I could give no stars, but this app won't let me be great -- my horrible experience…read morewith Enterprise was to be expected, nevertheless. I have rented cars from this company for over 10 years and have noticed an evident decline in both the company and its value. Just when I thought it was limited to specific locations, I realized it's the whole company. I want to share my frustrating experience that happened right before Thanksgiving. On August 30, 2025, I reserved a full-size SUV for my trip at this location. A month before the trip, I checked to make sure my reservation was still valid, and nothing had changed. However, when I checked the app, I saw that it had somehow cancelled my first reservation. I then resubmitted my reservation, downsizing the vehicle and changing the pickup date to the day before Thanksgiving instead of that Tuesday. Fast forward to the day of my scheduled pickup date (11/26/2025). I spoke with Daisy at approximately 8:11am regarding my rental and informed them I would be running late. After providing my name, she told me that the staff at the location attempted to contact me on 11/24/2025 regarding my reservation due to vehicle availability. I informed her that I had not received any calls regarding my reservation and that this was a significant inconvenience on their part, given that my reservation was booked months in advance. Daisy advised that she would look for rentals at other locations, keeping me on line for 5-10 minutes while she checked with different branches. Which I knew would be impossible given the fact that Thanksgiving was approaching. She then informed me that cars would be arriving at approximately 2pm, which I told her that I was supposed to be on the road no later than 12pm, and this was really inconveniencing my family and me. After asking about compensation for the inconvenience, she responded with a terrible attitude, as if she didn't understand or didn't care to understand what I meant. I then asked for the corporate number and hung up immediately. Let's just say corporate is NO BETTER after contacting escalations THREE or FOUR times and informing them of the issue. I never received a call back. I was told they would try to locate a vehicle, but it was just swept under the rug, almost sabotaging my trip. Disgusting! I will NEVER do any business with this company moving forward. Word of advice, go ANYWHERE ELSE BUT ENTERPRISE, you're better off using your uncle's Buick!

Had a wonderful experience working with Skyler to get a rental while my van was being fixed at a…read morenearby dealership. He is awesome and wonderful at customer service. Worked to find a car that would accommodate three young kids who all need carseats. Then when I returned the rental, he insisted on driving me to the dealership (it was only a few blocks away, but streets are very busy). He made a stressful experience go as smoothly as possible.

I was not impressed because the associate was 30 minutes late getting to work. They are…read moreunderstaffed and that is a major problem for customer service and overall productivity. It was my first time using Hertz. I heard so many things about Hertz that were not favorable but went with them anyway. My first visit to pick up car went ok. Jabari was a great help. The problems I had came when I went to the location to extend my reservation. The agent had no sense of urgency. I even called the customer service line while waiting and that rep was not helpful. She tried to convince me that the location may not have been open that day; although I read off the hours of operation on the door. The people that worked for Toyota provided me with better customer service making sure I was okay while I waited for Hertz worker to arrive. They even offered me coffee and made conversation to ease my frustration. I am not say I will never use them again but it will be a while before I do.

Extremely Unprofessional Assistant Manager…read more I had a very disappointing experience at Enterprise Rent-A-Car located at 5720 Peachtree Blvd in Chamblee. The Assistant Manager, Acacia Blue, was rude, sarcastic, and unnecessarily confrontational from the start. When I calmly set boundaries and asked for clarification regarding my service, her tone became snappy and dismissive. Instead of working toward a solution, she instructed the agent assisting me (Fris) not to service me and told me I needed to go to another Enterprise location. For the record, Fris was professional and was explaining the process when we were abrasively interrupted by Acacia Blue. Blue was the only person acting wild, unruly and unhinged. She actually escalated the situation by 'going off' on a tirade and using a hostile, aggressive tone i.e. 'first of all.' She is the antithesis of what providing professional customer service looks like. As a manager, I would expect leadership, problem-solving, and composure -- not attitude and refusal of service. This experience reflects a serious need for remedial customer service training and stronger leadership oversight. Management should model professionalism, not create conflict. I hope the Area Manager, Bart Bartimaeus, addresses this matter appropriately.

Car was dirty and given rental car with 1/8 tank of gas. I expect more from enterprise. Ifread more

Car had obviously been in a wreck. It was a burgundy kia, the stearing wheel had been replaced at…read moresome point due to airbag going off from a front end collision at some point. The passenger front blinker didn't work. The high beams didn't work, and the low beams were projecting 7 feet out in front of the car. The hub on the passenger rear was screaming most of the time. It was 100% a car that shouldn't be rented to people. Now here is the big kicker. I came to this company because enterprise has over booked and did not have a car for me. This seemed like an easy solution to me needing a car for the weekend. I originally rented the car from Friday to Monday and had to extend it to Tuesday. I had to cashapp them the money witch was no problem, this is a cash rental place anyway. The lady comes out to inspect the car and everything goes over smoothly. We walk back into the office to get my deposit and she takes a gasp and says well you took it out of state so that's another $107 and you were told that when you rented the car. I was not told this at all because I could have just went to the airport and got a car cheaper at that point and I wouldn't of rented from them. This total this POS car cost me 481.50 for 4 days. They are running a shady business here. I will be reaching out to the BBB about this, and I'll never recommend them to anyone. She gave me my $43 after she took $107 out of my deposit and locked the door when I walked out. If that doesn't sound like someone who knows they are screwing people over I don't know what does. Scam artists!

What a pleasure to rent from ATL Cash Rentals! I walked in with rather low expectations given my…read moretendency to go with big-name rental companies but I can happily say that I walked (drove out) out very pleased! The employees are so professional and courteous (and understanding). All of the questions we had were answered with ease and professionalism. Great selection of cars, too! No issues whatsoever. I can honestly recommend Atlanta Cash Rentals to anyone looking to rent a car in a pinch or really under any circumstances.

I rented a car for 3 days at a cost $178 which included insurance coverage. My trip took longer…read morethan expected so I called and extend my rental for 3 additional days. They charged me $292 which brought my total to $470 for 6 days. Then they said if I brought the car back and re-rented it I would only be charged $178. Which does not make sense

This review is not for this location specifically. This review is for Dollar the company. there is…read moreabsolutely a complete absence of any sort of customer service. Pray that you have no problems because if you do, they will not help you. To add, I received very rude responses that were highly unprofessional, and even after being proactive and diligent reporting issues with a vehicle that was allocated to me. Only one representative was helpful in the very beginning who told me she notated my account and that after my rental was over that I would be compensated for a defective vehicle. I spoke to another representative who confirmed that they saw the notation and had instructed me to report this onto the website and also guaranteed compensation. After doing so, I waited over a week to get a response, saying that they were not going to assist and that there was no notation. It's highly convenient that they make it so that there is nowhere for you to call and no one for you to speak to. I am escalating this matter to another email address and hoping that there is a resolution, but I am also reporting this whole interaction and contacting my credit card provider to make sure that they also have eyes on the situation. Renter beware.

Always have a great experience renting cars from this place. They have a decent selection of cars,…read morethe employees are helpful, you can use a debit card with a credit card logo with no hassles, and I get rides back and forth to my house since I am not too far away. The rental prices are also reasonable. Triangle is in my top 3, along with Enterprise & Avis. Thrifty gets an honorable mention. There, now you have 4 good ones to chose from if you're looking to rent a car. UPDATE 3/5/15 - This business has been changed to Enterprise.

From reservation through drop off, a professional experience. When I picked up the front desk was…read moredealing with a unhappy client who was being quite unreasonable. The Triangle employee handled it excellently. The price/value was outstanding and the vehicle itself was excellent. Very happy all around.

Confirmed reservation through Costco/Avis for travel to Florida. Arrived for pickup of reserved…read moretype and model for $341.15, I was informed no vehicle was available except an EV. I was upset, but the manager told me that he could upgrade me, but I would have to pay $186.00 more, no other option. Avis's policy in that situation is to provide the upgrade at no additional cost. Left with no option, I paid the $186.00 more with family waiting. On drop off a week later, I overheard a customer faced with the same situation with no other option other than to pay upgrade. The manager walked away as she cited Avis's policy. Not a coincidence her report confirmed problems at the location. As a lawyer, I did not think this was a coincidence. Happy to hear documented evidence of similarly situated customers. I am not happy and don't want to let this practice continue. I can help if I have others with this or similar issues at Avis Dunwoody. HRE Email: attorney4hrlaw@gmail.com

Don't bother renting from this location. Most unhelpful staff and shady business practices. Rented…read morea standard SUV and since the type of car was unavailable, they charged $400 a week to upgrade to the next car level. The whole process took over an hour and at no given point the stuff was trying to help, the only way out was to pay the difference or lose the prepaid reservation.

Do not rent from here these people are scam artist charge too much for their cars charge me 400…read moredollars a week for a Chrysler 400 where the windshield wipers didn't work and it rained everyday I had the car and couldn't see and they gave me the car dirty seats dirty car dirty no condition to rent it out and when I returned the car they said it smelled like smoke and would charge me 20 dollars and then I said I will get cleaned but it doesn't smell like smoke when I came back and the man said 50 dollar smoke fee how when the girl just said 20 they are rude unprofessional black people do not rent

I did not have the same experience....Mine was very pleasant and was able to rent a brand new car!…read moreVery professional staff! Iam most likely to rent from them again,