I love the customer service here. They provided fast service today and always enjoy the vehicle…read morethey provide. I'd prefer a full tank of gas to start with, but that's not always the case. I do love how they call to confirm your rental pickup. I recommend this place.

I had reservation on the 02/12/2026 @8:15 AM when i arrived the person by the name Dominic was at…read morethe kiosk give him my driver license and my credit card all was ok; he went got the car he came back inside and said to me the car looks good any question let us know, i said thank you but I'm going out to check the car and take a video that what i did and when checked for the spear tire I couldn't find it, i go back inside and said there no spear tire and he replied did you check the trunk i said yes then he replied the car come with no spear tire i can add for you the road assistant then i said my coverage cover that and possible give me another vehicle with spear tire he got so made and come to my face and said give me my key i replied i have no key you never give me the key then he said i will call the cops on you i told him be my guest he did i called customer service they take my statement and cups as well. i give this 1-star review not just because the manager was bad, but the field manager as well because he never car to contact the customer and fix what his employee caused the customer. at least check the camera and don't just listen to one side story. shame on you all.

My motorcycle broke down, two guys there found some tools to help get it running so I could get…read morehome. Good guys. They could have blown me off when I asked for tools. Thanks.

These people are unprofessional, at the very least. They're an "Automotive Group". I was just…read moretold by their secretary that they would not be BUYING my car. The problem was that I wanted them to SELL it, not BUY it. Then the Secretary put me on hold, to correct the error. That's when "PJ" decided that his error was my fault. He didn't ask one question, and made his secretary give me his response I recommend that this group be avoided. It's about them. You don't exist. Count on it.

If I could give negative stars I would. This location should not be in business…read more This Russian speaking employee/owner could care less about customer service. He fabricates charges and my $54 cheap rental car ended up being $368. He basically has the attitude of his word against mine. DO NOT use this location. I called to dispute the crazy charges and he made up charges after the fact to charge me! He decided to charge me $176 per day on a vehicle that is the cheapest one they offered at $54 per day!! This is absolutely crazy and absurd. I have never had such a negative, corrupt experience. Seems like someone is needing money and running business extremely shady. DO NOT RENT from this location at the old Radisson Hotel by Valley Forge Casino. I would think the real owners of Budget would want to replace this guy or take the franchise from him. The worst experience ever. In complete shock. Had to dispute the charges with my bank.

In short, On our moving day, we left after 50 minutes with no truck available & we were later…read morecharged a $75 no-show fee (had to call CS for credit). + The best part of this Budget Truck Rental is its proximity to a fully stocked, Penske Truck rental that accepts walk-ins (thank goodness) + Pleasant staff: even in a pinch they were nice and tried to be helpful. - Hard to find: No signage & the shop is in the Radisson Hotel Lobby of the VF Casino. - Low Moving Truck Availability: We were intrigued by the super cheap rental price, reserved a 26 ft truck for our big move, and received two very cordial calls from corporate call center confirming our rental. However, when we showed up on moving day we were asked to wait 20 minutes for the manager who 'just stepped out', only for him to tell us 20 minutes later that there was no 26' truck available, only a 16 ft truck. He was helpful in calling other Budgets to check inventory, but when he hit a 2 hr perimeter, we moved on. - Silly "Reservation" policy: While you can reserve moving trucks from 16-26 ft for any date on the website, THIS DOES NOT RESERVE A TRUCK. Per Budget Policy, a rep checks truck availability in your area THE NIGHT BEFORE YOUR RENTAL and will call the night before if one is not available. We did not receive a call. With all the hassles of planning a move, not having a truck at the VERY LAST moment is a huge issue. Pay the extra $100 for a more reliable vendor. Also - one funny note: the glowing positive review is the manager of this location.

I had a really weird experience at this Avis - I would not recommend them overall. Avis and Budget…read moreare both run out of this same location, so I would beware because I'm guessing you might have a similar experience at Budget. [The Bad] * The location and exterior of the place is kind of odd - it reminded me vaguely of a trailer park, with the office building being one of those temporary building units. * One staff member was working at the location; when he is out to lunch... you're left standing outside in the summer heat, wondering when he'll be back. * When I went to drop off the car, I went to use the restroom and there was no toilet paper or paper towels. I told the employee on staff, and he kind of shrugged and didn't offer any alternative options. The reaction was, "Oh, yeah, I guess we're out." Doesn't seem to be a good way to run a business. [The Good] The redeeming factor was that - since you aren't near any train station and taxis are hard to come by - the employee drove me to one of the train station without expecting anything. There are a few other options in the area, and given the overall experience that I had, I would choose another option next time I'm back in town.

Believe the other 1 star reviews. These folks are completely unprofessional and do not understand…read morethe basics of customer service. I was charged refueling surcharge and other hidden surcharges after returning the car with a full tank. Once they have your signature and money ,there are no more discussions to work with you. Never had this sort of experience at other places. Avis is not to blame, but they should be held responsible for not training their employees to provide a consistent high level experience.

Nick seems to be a very nice guy and very helpful. Lets see…read morehow good the Explorer 2003 is.

I bought a car in May from Affordable. I did my homework, took it to a mechanic to have it checked…read moreout, did the carfax, everything I could. Still I knew buying a 14 year old car that there would be issues, so I bought the aftermarket warranty. So far, I've had plenty of issues with the vehicle, but the guys at Affordable have been awesome. Taking care of some of the repairs (all things not covered by warranty or less than the warranty deductible) at no cost or helping me get the repairs done for the best possible price. They have totally gone above & beyond. Now fingers crossed that I can make it to inspection time with no more issues.

I had looked at a car online and came in the next day to take a closer look. One guy (I forgot his…read morename) gave me the best advice and information. I was pleased. He gave me detailed instruction on proper care, because this was my first car, and getting the car in my possession was cake. I had just gotten the keys and as soon as I go 3/4 a mile, the check gas light came on. They didn't put any gas in the tank and when I notified them they were embarrassed. Luckily they gave me a month free maintenance, although I wish it were like 3 months. A year later that cars engine died. And the car cost exactly how much a new engine would cost. Yes it is good service, yes it is easy to get a car. But I recommend you get the more expensive cars on the lot or go to a higher price dealer. I got exactly what I paid for. That car gave me problems and I was scared half the time I was driving it. But lesson learned, don't go for the cheapest and cutest car on the lot!!

From the owner: Romano Auto Rentals - Safe and Reliable Vehicles…read more- Reasonable Rates From $30.00 a day - Long Term Rate Discounts - Cash and Credit Card Deposits Accepted - Pick-Up and Delivery Service Available - Mid-Size Cars and MiniVans Available - Trucks Available with 48 hours notice

I did a same day rental through Hotwire.com and when I got there I was informed that Avis doesn't…read morehave enough cars for same day service. When I asked about my refund he stated he couldn't help and I should call the 800 number. I've been on hold with Avis and well as Hotwire.com for about and hour and the only live person that I spoke to (Jake) had to put me on hold to get a customer service agent which I thought he was. Long story short I don't recommend Avis or Hotwire.com.

I was welcomed to the location and was given a car straightaway, so why the poor rating? Due to the…read morelack of communication - 1. We rented a mid size and were given a full size, which normally wouldn't be an issue, however, was not advised that the price was much more than what we rented. Additionally, we were not told that the vehicle we wanted wasn't available and as a courtesy the location would give a full size [a business practice that their competition does without batting an eye]. 2. The vehicle had bird droppings by the handle - not cleaned - who does this? 3. I was not allowed to see or was the rental agreement discussed with me. I was very disappointed that customer service was non-existent. No communication, no explanation or courtesy - more importantly, the overall cost was more than what I was quoted and was NOT communicated to me. Called Avis customer service and all will be adjusted, however, after hanging up with CS, I felt that this was a very sneaky and unacceptable way to do business. Do not recommend.

Sam is an excellent man. He's been around the block for 20+ years and does a great job. I brought…read moremy van in for inspection and he took care of it. It needed some work and with his helper he got it done in a timely manner. It need new brake pads, sway bar, and ball joints. The van is a 2009 van and now drives excellent with inspection fully complete!

Excellent & quick scheduling & service no ambiguity, straight to the point and their prices are…read moregreat.

We had a family event and needed to transport 14 of us. I was able to reserve a 15 passenger van…read morethrough Enterprise in Collegeville, PA. When I got to the branch for pick up, Samantha knew about the reservation and had everything ready to go. She then pulled around an almost new vehicle with more than enough room for all of us. I was able to drop the van back off on Sunday while they were closed to save the extra day of rental cost as well. We had the best time and it was made even better by Samantha and her team's help with this vehicle!! We'll be reaching out to Samantha in the future!!

Hellen the store manager, was excellent and listened to my concerns. She was very professional on…read morethe phone. She handled my request in a timely manner. I will be renting from this Collegeville 19426 location again. She was awesome! Thanks again Hellen!