Hidden fees shady contracts , does not disclose upfront costs…read more Was told my rental was $45 a day but then came out to $70 a day after so many hidden fees at the end of my contract

I hate to do this but this was unacceptable. I booked a car rental with this company over turo…read morecouple of weeks ahead of memorial day weekend since I had to drive to Pennsylvania to visit some family knowing that rentals from NYC would be crazy that weekend. All went well until the day of my trip, one hour before my trip when I messaged the shop and no one replied. I logged into the turo app, only to find that my rental was cancelled. No message, no heads-up, no call. I panicked and called support right away only for them to tell me that the previous customer didn't return the car AND that they don't have any other car available to rent which ended up ruining my memorial day weekend.

Most horrific experience ever. Through hotwire found a low rate for Thanksgiving weekend, this…read morelocation was at least $30/day cheaper than other places, so I thought why not try. I have never rented a car outside of the boroughs, and never will again. I get there, and its about 5 cars in a small lot, walk into the place, show my reservation ticket which states "You do not need to reconfirm your booking with the car rental agency or hotwire." The man begins, "Russ, we have a problem...." Basically, he had booked 8 people for 4 cars (I could see the list so he just showed it to me), he claimed that he could not get my phone number to, uhhh, confirm the CONFIRMED car...even though I checked with hotwire that they have it on file. So he proceeds to lie to my face, and say that he can't do anything for me, but that his buddy up the street at enterprise has one car left, I'm sure for a price that is considered more than rape. I gather that this is all happening because I found a good price and others had booked at a significantly higher rate. We argue slightly, I give him the finger and walk out as he's calling me condescending names. So here I am, back in Manhattan, without a car and unable to carry out my Thanksgiving plans because all this douchebag cares about is money. Fantastic, worst case scenario.

If I could give less than one star I would. My experience with this Dollar rent a car was the…read moreepitome of a nightmare. I had an important timeline to follow for a trip and I wanted to rent cheap. I called a month and a week in advance to make sure that they accepted debit cards and both times they reassured me that they did. When I got there though they completely disregarded that and were down right rude to me for not having a credit card to use. And then cancelled my reservation without settling the issue. Horrible staff and horrible customer service. Do not go here if you want to rent a car. You will be scammed one way or another without a doubt. I would bet my life on it that this company is running illegally.

I just wanted to say that the humans at the WNY Enterprise location were very accommodating to my…read moreneeds. Last week I had to move one of my daughters back to college in Rhode Island. She worked all summer at a Girl Scout camp as a unit leader, so I barely saw her. She sent me a long list of things that she needed packed. When it was all packed and done I realized there was no way I was going to fit all her stuff in my SUV. Money being tight already I had to rent a bigger vehicle. I figured U-Haul would be a cheaper option but it wasn't. I walked into the office and Nichelle greeted me. After my conversation with her she was able to accommodate all my needs and saved me a lot of money. Others that helped me as well were Dany, Josef and 2 other gentlemen that I did not get their names. Thank you all at the WNY Enterprise Carlos Flores

We were called ahead of time and told to arrive on time, so we showed up 30 minutes early--only to…read moreend up waiting 1 hour and 20 minutes for the car we reserved. When we asked what was going on, the employee said he had already "offered us a more expensive car," which turned out to be a sedan--even though we clearly booked an SUV. We declined because we needed the space, not a smaller car with a higher price tag. Somehow, he thought that offering us something we didn't ask for--and couldn't use--was a solution. That level of reasoning is honestly baffling and shows a complete lack of common sense or customer care. Absolutely terrible experience from start to finish.

Outstanding service; courteous and quick. Whenever I have to rent again, I'm coming here.read more

First time renting a car and Malik was very helpful and made the experience go smoothly. The staff…read morewere friendly and the rental was perfect

We had a family coming in from overseas and needed a 12 seat van for trip to DC and Niagara. Things…read morecame up and had to change our plans and Jay was more than accommodating. Wish all rental places were as responsive as this one. Will definitely be using them again for future van rentals. Highly recommendable!!

I want to thank Jay for helping me figure out what kind of vehicle I need to transport tents and…read morepeople safely. He was helpful and knowledgeable and honest. Thanks Jay!

I interacted with 3 employees and every one of them was extremely nice, polite and helpful. Best…read morecustomer experience ever.

This location was great. The process was seamless as the employee he made it so quickread more

I rarely give a review,however,I feel that I must,this time…read more This was one of the best experiences renting a car,that I had.the lady who rented me the car was super nice.she was very friendly and didn't sell me a bill of goods,so to speak The pickup and car return went very smoothly. I haven't even mention the very fair cost of the rental I would only use Korex,whenever I need to rent a car. I also love to help local business. I give them a 5 ++++++rating

John (owner) makes renting a car the easiest experience ever! I always go to him when I need to…read morerent a car! Affordable, convenient and the car is always clean!

I've been a loyal customer of Enterprise Rent-A-Car for years, but this experience was extremely…read moredisappointing and has completely changed my perception of the brand. When I picked up the vehicle, I was told it had a full tank of gas, which was simply not true. I had to get gas immediately after leaving the location. Despite this, I was later charged an outrageous $7 per gallon for a "full tank" that I never received. That alone is unacceptable and feels misleading at best. On top of that, they attempted to charge me $300 from my deposit for a very minor amount of pet hair -- something that could have been resolved with a quick 2-minute vacuum. I fully understand maintaining cleanliness for the next customer, but this charge was excessive and never clearly communicated as part of their policy. This experience has made it clear that customers need to protect themselves -- take photos, document everything, and double-check the vehicle before leaving. Unfortunately, that shouldn't be necessary with a company you trust. Because of this, I will be taking my business to Hertz and National Car Rental going forward. Very disappointing experience. I expected much better.

I rented a vehicle on October 30th 2024 from Enterprise. I…read morewas met by Taylor who quickly and efficiently took care of my check in rental car paperwork, conducting a thorough inspection of the rental vehicle with me, and having me in my rental car and on my way in no time. Returning my rental car went just as smooth. Thanks Fairview NJ Enterprise Car Rental.

This is the worst Hertz location I've ever been to, and believe me that's saying something because…read moremy expectations for Hertz are pretty low. First of all, it's in a garage with no shelter, no tent, no indoor place for customers to stand and no heaters or even a canopy. Repeat, NO HEAT. The employees are basically working in a steel container and they didn't look warm either. The customers can't go inside the steel box because it's tiny, even if we were allowed to go inside. Just egregious corporate greed and disrespect of customers and employees is at work here. Today in 31F wind chill, about 5 people stood waiting for over an hour with the wind whipping through the garage. One lady didn't even have a coat. There was ONE employee to answer phones, deal with customers and he even had to vacuum out the cars himself. I ended up leaving after waiting in the cold for an hour and a half, after another employee and manager came in and allowed new customers to cut the line in front of us. You can tell Hertz does not respect us as customers or their employees. They are making bank, and are still outsourcing phone customer service to the Phillipines so they don't have to pay a decent wage. They can't manage to pay enough employees on site to take the load off ONE GUY. And I cannot stress this enough, the absolute skinflint miserly scroogeness of making an "office" out of a small shipping container and not making a way for customers to be protected from the weather.

Avoid at all costs! Disgusting Ghetto Employees…read more This is the most ghetto and unprofessional Hertz in the entire Tri-state area! Avoid this place at all costs! They will allow you to show up for your rental reservation and tell you they don't have it available AFTER you arrive. The location is grossly mismanaged and the area manager, Mike Ruggiero, won't even pick up the phone for his employees when there's a problem. I arrived 15 minutes before my pickup time and no one came out to help several waiting customers for 15 minutes. I knocked on the door and this agent with a nasty attitude reluctantly came out to "help." She informed me they didn't have my vehicle available and she wasn't going to "deal with it" when I questioned her about not being informed prior to arriving. This is the third and final time I've had an issue with this location.

Great service, attitude, clean cars and trucks-at great prices! They are the best in the NYC rental…read moremarket

I am only allocate affiliated with this car rental location through work. everytime we rent…read morefrom this location, the vans are outdated, shocks are obliterated, and questionable batteries. I understand this location is affordable for businesses last minute however, they need new vehicles. the west village location had better vans in the past but since they're closed, we have to settle. I wouldn't spend my personal or business expenses here. there's better options in Manhattan, even if I have to pay more. lastly, the front desk has the best costumer service besides the floor staff.