Reserved car two days ago, checked in yesterday with credit card and other info and everything was…read moreokay. Enterprise Olathe called me this morning two hours before pickup and said they had zero cars available, cannot transfer from another Enterprise location. Agent said they will look for another car and call me back. I just checked their website and it shows they cancelled my reservation and sent me an email about it. No email received as of five minutes later. Enterprise used to be reliable for me. C# 1685978388

Horrible experience! After years of being a loyal customer, I got stuck paying for hail damage on a…read moresilver car that was wet on the hood and trunk when they did the walk around. I provided proof that there was no hail damage in my zip code where the car was garaged-denied. Credit card company requested three estimates-denied. The estimate showed up and showed two quarter panels damaged that they said were hail damaged with no pictures-what?? Used to be a great company-failed at all levels! Dismissive at each level...Renters, beware! Do yourself a favor and find a company that values you and your business... it is no longer Enterprise!

Enterprise makes the entire rental process completely painless, from start to finish! I always go…read moreto the Olathe, KS location & the entire staff is very professional & personable. It is clear that they are well-managed because they all seem happy to be there & happy to help. The entire process is customer centric. I recommend Enterprise every chance I get. Because of the excellent rental experiences I have had, I purchased my car from Enterprise Car Sales. I am also a loyal member. All around GREAT company to work with!

Picked up a rental car this morning. It was full of trash, dog hair covered the seats and trunk,…read morewindows were caked with dried dog slobber, and also had a rotten squishy apple in the trunk. I thought cleaning the car was standard before passing on to next customer. I didn't even think to take photos because I was so grossed out by the time I got home, I immediately started cleaning. Yikes.

My brother rented a car here for our family road trip…read more The check in process was easy and there was no one else in line on Sunday morning. The guy in charge was friendly and gave us the run down. They don't open till 10am on Sunday, so keep that in mind if you're renting and getting on the road. We'd have liked to left earlier, but we had to wait until they opened. They are open Sundays, some of the other companies in the area were not so that's why he chose Avis. The car ran great and was exactly what we needed. it was in great shape when we rented it. The return was easy. They have a drop box for keys if you're returning when they're closed. I suggest checking them out if you need a rental car. This location doesn't have a huge stock of cars, but if you make a reservation in advance they'll get in what you need.

Good car selection. Clean & on time. Guys in the shop were great, in & out in 5 minutes. Highly…read morerecommended!

The customer service at Olathe Rental Car is beyond compare! I was treated with kindness and…read morerespect and they are a pleasure to work with. Ted, the gentleman that helped me, came and picked me up from work, took me to the shop and the process was seamless. This Yelper gives 5 starts only because there is not 100 to give! BEST PLACE TO RENT A CAR if you want a beautiful rental, rented by an amazing staff who cares about their clients!

I'm done dealing with traditional rental car companies. After calling early and giving my reasons…read morefor wanting a specific style of SUV, I was upgraded to a minivan I didn't want by one of the traditional rental car companies. I called Olathe Rental Car to see if they could help me and they are now my go to place for car rental. You can reserve a specific car and the team at Olathe Rental Car will work with you to make sure you have everything you need for a successful trip. You get a better car, a better experience and a better price! What's not to like?!?!?!

Process moved quickly. No high pressure. I would recommend if looking for a fair price in a…read morevehicle!!

This place sucks I bought a 2015 VW gti from them they said it had no faults but now I have spent…read moremore to keep it running then the car is worth this dealership is a joke and is basically a scam

This may have been a unique situation, but the pickup process was a little frustrating. Hertz was…read morevery proactive about texting me to confirm my reservation, yet when I arrived they couldn't locate it using the confirmation number and had to search by my last name instead. I also received a text the morning of pickup asking me to call, which felt unnecessary since the reservation had already been confirmed. The staff was friendly, but there were only a couple employees working on a busy Saturday morning, which led to some delays and limited vehicle selection. Not a terrible experience, just not as smooth as I expected...

This has been my third rental in 3 months. First time with Hertz. I have NEVER experienced customer…read moreservice from a car company like this. Let's start from the beginning: Called location to verify a car for an insurance claim was available as I didn't want to get a ride there and it's not. The phone rang for 10 mins the first time, I hung up and called right back, this time 9 mins. No one ever answered. I went online to reserve and the soonest I could pickup was 2 hours. I arrived one hour after and was not acknowledged for 10 mins. So unorganized and customers waiting for Uber leases were sitting around for close to two hours as there is only one person to do that. The staff are all working in disarray, no sense of structure. While waiting, I overheard the manager, Robert say things to customers like, "The system lets you reserve a car online even though we don't have anything; we have cars in our fleet but I can't rent out because the car registrations need to be renewed; I don't have anything available because some of the cars need oil changes or service work. I finally got called to be helped. I asked him about the phones, he said they are in the back office. At no time during my visit did I hear a phone ring. Either they are literally in the back, or it's not something they can handle with how chaotic the store is. When calling the 800 number, they say you have to call the local office for specific questions but how when noone can be reached? It's so unprofessional for a national business. They seem to not be able to find my reservation and when they did, they didn't have the car size available. They said that he can put me in something smaller and I can "email" him next week to see if anything else has come in that he can switch me to. I tried to finish the process, asked him if I can use tap. He said "not for insurance claims, it's a different system and the insurance system is archaic." While he was trying to finish up my transaction, he was called in several directions and nothing flowed. Several customers were waiting outside for a car to go to the car wash and be cleaned out or was told that nothing was available after waiting with a confirmed reservation. Once I got my car, it was not vacuumed and it had a nice sized chip in the front windshield. The person that gave me my car says, "These new cars don't have durable windshields like they used to so this has a chip. But it'll be okay to drive." I'm quite sure the customer was charged for it even though it's not fixed. I asked for the car to be changed out for another that I felt would be safer but of course, nothing was available. I asked if it can be cleaned out. The manager, Robert said that it should've and he will go and do it himself. A few minutes later he said that his porter will take care of it. The porter brought it back after running through a car wash but the inside was still not vacuumed. After being here for over an hour, i was fed up. I just took the car and left. For a 2026 SUV with 15K miles on it, it drives older. It seems that maintenance hasn't been done on the vehicle. I called my claims adjuster to inform of the poor service and she apologized. Said that she will cancel the reservation and send it over to Enterprise. I can't believe that had such an ordeal. I am sure it's going to be a headache of returning. I don't look forward to it.

Isaaq and Rahul offered great customer service…read more When I was picking up my car there was a long line and they managed it efficiently and professionally. Drop off was easy too.

The car was not ready and yes, it was not clean. We had to wait for it to be vacuumed and…read moresanitized. The car had a right front tire issue, that was a constant nuisance. I had to carry a tire inflator and stopped 3 times to inflate that tire because of warnings. I called the 800 Avis number when we arrived in Steamboat Springs. That was an interesting call. She told me she couldn't help. I had to return the car. Please understand, driving down a wild road with no help for miles and we have a warning light going off and telling us in even more serious messages. Was the tire defective? A nail? Yes, it was appropriate that we had a reliable vehicle. When I contacted the airport, 30 miles out of town, he was very kind and said yes, he had three cars. So it is difficult to understand how the 800 help number could find no cars, but I could. We drove out, while on our vacation, and exchanged cars. Did I fill that defective car up with gas? No, I did not. Do you really think it was appropriate that I take a day to correct an Avis maintenance issue? I do not. I was billed for that gas. Yes, billed. That is ridiculous, is it not? When we returned the "clean" car, we filled it up with gas and furnished Sanka with that receipt. He told us that he could make no adjustment to our bill because we had pre paid it. Yes, since the 12th of April, Avis has been earning interest on the $1,300 bill I paid. And to tell me that no adjustment could be made because I have pre paid it is well, frankly, unconscionable. The only adjustments he could make was for the second driver charge. A charge which I shouldn't have had, because I thought this was booked through Costco and there was no fee. The Avis representative at the store told us, that if we wanted that changed we would have to book through Costco. Frankly with World Cup soccer in town, I didn't think that would be likely. There is nothing acceptable about the adjustment that was made. I never should have been charged in the first place. Will never use their "service" again

Fantastic experience! Staff was friendly and courteous, got me in and out in a flash. New trucks…read morewith amazing gas milage. Everyone who needs to rent a truck should use city rent a truck!!!!

Charged us to put gas in the tank and wouldn't at least give us a single mile ride to the other…read moretruck we also rented