I went in for a 30,000 mile service for my F-150…read more Good: I was able to book online though I never did get a confirmation via email or phone call. When I arrived, the service manager was good at talking with me and understanding what I needed. He arranged for a shuttle back to my house and I only had to wait about 15 minutes. When I picked up the truck the service manager was able to take my payment without me having to stand in line at a cashier. They removed all their paper floor mats and tags when they gave me the truck. Improve: I am always surprised that they do not do a better job on their out briefings. They just take my money, and send me on my way. I would expect that they would review the work order and the result of their inspections, as well as go over when my next service will occur. They also did not have my tire air pressure set identically though this was on their checklist, but the service manager fixed that when I brought it to his attention.

I used to work here for 17 years I was going to buy a car cash but they wouldn't sell to me so I…read morewent to the competition

I had an outstanding experience working with my car product specialist (Christian leaverette )and…read moresales manager (Karold Carrion) They were knowledgeable, patient, and took the time to answer all of my questions without making me feel pressured. They explained every feature of the vehicle clearly and made sure I was comfortable with my decision. I highly recommend them to anyone looking for an stress-free and informative car-buying experience. Thank you Only reason I did not give a five stars i had to wait to get gas when picking up key and I don't think the inside of the car was detailed

pitiful service, rude employees, high pressure sales tactics. I think Toyota actually owns this…read moreplace and messes up so customers will go to a Toyota dealership. Ever since Frank is gone the place is horrible. DO NOT BUY A CAR HERE OR GO FOR SERVICE

Do not buy a vehicle from this dealership. A few months ago, my girlfriend and I were ready to…read morepurchase a used 2016 Volvo XC90. I have the same model, and it has generally been a reliable vehicle for me, and my girlfriend is quite fond of it as well.Used Volvo XC90s are somewhat limited in the central U.S., so when we found this one for sale locally in Olathe, we were eager to check it out. We inspected the car and took it for a test drive, and everything appeared to be in order. My girlfriend decided to buy the car that day with cash; there was no negotiation since she really liked it and the price seemed reasonable. However, just one day later, the check engine light illuminated. Given that the car has many sensors, I assumed it might just be a glitch in the software. My girlfriend reached out to 'SASHA' and communicated with his wife regarding the check engine light problem. We were advised to bring the car in for inspection. A couple of days later, we took the vehicle in, and they examined it, telling us it was ready for pickup. They claimed it was a battery issue. Initially, I believed this explanation, but I was somewhat skepticall. As an electrical designer for a utility company, I have a good understanding of electrical systems and their functions. When we picked up the car, the check engine light had been cleared, but it soon returned. The light came back on the following day. We took the car back again, and the dealership provided the same explanation. This occurred once more, and we were urged to bring the car in again. Nothing was resolved, and we received the same story about a battery issue. I suspect this dealership is dishonest. Regarding the concern with the check engine light; I own a personal scan tool for my vehicles that can clear check engine lights. I attempted to reset the check engine light on her vehicle. The battery was never a concern, as confirmed by the untouched battery terminals located in the trunk of the vehicle. Sasha and his wife are frauds; they used a scan tool to clear the check engine light prior to purchasing the vehicle. We drove just under the mileage limit to avoid triggering a check engine light before completing all the paperwork. Sasha also gives off predatory vibes around young little girls; he behaves in an overly clingy manner towards them. My girlfriend and I brought her daughter along, and while he wanted to hug and show affection, his actions were inappropriate and unsettling. His wife is equally rude and arrogant. Additionally, we have yet to receive the title for the vehicle, and the dealership has stopped responding to our messages. Avoid purchasing a vehicle from this fraudulent and creepy dealership. Holding onto the title is illegal for a dealership, and this practice is also considered fraudulent, which we will be investigating

Visited a few dealerships looking for a car for Grandson. Not impressed with the majority of my…read morehunting experience until we met Matt at KC Car Gallery South. Test drove the car we were interested in and then gave it a couple days to ensure it was the one he wanted. Returned and test drove again prior to purchasing. Zero pressure and Matt is a very personable and straight- forward knowledgeable person. Will return to this business for any future purchases.

Jordan in service is the best! Only reason I use service here. Ask for him when you make…read moreappointment.

To the parts department* I didn't even finish asking the question before you switched me to the…read moredepartment that I was previously transferred from ,who actually let me finish my question. I'll take my money elsewhere

My husband and I purchased a 2022 Gold Certified used Toyota Highlander yesterday from this…read moredealership. Our experience was great, from the beginning to the completion of purchase. We were greeted in the lot by our young salesman August Unverferth. He was immediately upfront by sharing that he was brand new to this job and might have to ask for help and answers from his boss. (Ends up that August is only 19 and we were his first purchasing customers!) His supervisor, Casey Williams ended up being a big help, explaining about Car Fax, buying cars from non Toyota dealerships, and the Gold Certified program. We had an old Honda Pilot that we decided to use as a trade in and got what we thought was fair price for that. We also were introduced to people in the service department and eventually dealt with Daniel to finish all of the financial aspects of the deal. We were offered the opportunity to purchase optional accessories, extended warranty, and financing, and did not feel pressured to do any of these. Every single person we dealt with was absolutely top notch! If our new used vehicle serves us as well as we were treated by all of the team members at the dealership, we will be return customers and refer our friends and family to shop there. We gladly give August, Casey, Daniel, and this dealership in general 5 stars and hope that our future interaction with them continues to earn this status!

If you are servicing your vehicle - BUYER BEWARE! I have always taken my Toyota Tacoma (since…read more2017) to Kenny Thomas Olathe Toyota but never again. I had may tires rotated and they did not tell me they not only split my metal key to my wheels but over torqued the lug nuts. I did not find out until I brought my vehicle in for another tire rotation. They would not perform the rotation as they over torqued the lugs. Their response, go buy more lug nuts and we will use them. This was a horrible experience where they refused accountability for breaking my key and damaging all of the lugs. No sorry or options to make it right. They had opportunity to make it right and did not. I emailed the service manager to let him know about my experience - no response. Do not go here! They break things and do not tell you. Run!

They offered to buy my car for WAY over trade in. They lied. They offered so much less. They…read morecannot be trusted.

Tracy the receptionist Said she was nice…read more chris said it would be $2000 for amy car to be certified and $2000 more for a warranty they lie and are not good people they would not give me anything in writing ! typical used car salesman mentality go to another dealer

Came in for an oil change since the price is comparable to other shops and I bought my vehicle…read morethere. In and out in about an hour, because they also checked my truck for other issues. Drove off satisfied.

I brought my Jeep Cherokee in due to an issue with our driver's seat. They looked at it and quoted…read moreus ~$3500 to fix it. We declined and let my father-in-law look at it prior to committing to that expense. He pushed a little on the piece and it snapped back into place. It has been working great since then. I don't trust their staff to diagnose and fix issues properly. I think they just push any fix that requires new parts and inflates labor cost. Needless to say, I won't be coming back to Olathe Jeep Dodge again for any maintenance, oil changes, etc.

i had an exceptional experience with the service department. They accommodated my needs immediately…read more- I was traveling through from out of State. The service representative named DEREK was truly unbelievable. THANK YOU DEREK, YOU SAVED OUR TRIP. The cost was fair. Thanks for not taking advantage of me and the situation I was in. TOTALLY TRUSTWORTHY.

Jimmy Carpenter provided an excellent experience with my purchase. I got a great deal and he helped…read moreme find the right vehicle.