They can't provide a rental vehicle it is not acceptable I was supposed to get a vehicle for the…read moreweekend at the Youville Dr. Orleans location and they couldn't get me one I am very displeased with the service at either branch so far .

Had rent a car because ours was in the body shop! Kingsley was extremely helpful and provided…read moreexcellent service with such professionalism and kindness up the work!! We need more people like this! The other young man at that location was Robby fantastic service from both!! A happy customer

It should be less than one star. Ok I'm visiting from BC , I have an international driver license…read more I have a car in bc under my name . I rented a lot of car in bc and US. Anyway, this scam company has no information in their website. I called them the night before and I asked do you accept international license? They said absolutely I rented the car, showed up to take the car. They said oh do you have your passport with you ! I said no , why ? They said well we don't rent car to international license holder unless they are in the country in less than 8 days so we need to see the stamp, this Canadian laws . Oh really !!! How about the car I own in bc,! Anyway, my passport was downtown & I needed the car at that time. I went to Hertz and got it from them. Btw while i'm waiting there was a guy fighting with them because they charged him twice, the agency told him yeah it happened to everyone , call your credit card company to cancel the 2nd transaction. Glad I did rent from them

Consistently good service; good selection of vehicles; great 'federal government 'leisure' rateread more

Pick-up took a little longer than I would have liked, but in their defense, I threw them for a loop…read moreby requesting a car an hour earlier than scheduled and I showed up even earlier. I opted for a standard model for $38/day Canadian. They set me up in a clean, newer model white Toyota Camry my grandmother would probably like, but just after I had signed all the paperwork for it, two girls rolled up to return a bad ass Dodge Charger, which I wanted instead. I inquired about the difference in price to get that and it was about an extra $20/day since they considered that "full size." Not in my opinion, but whatever. Overall, no issues. Staff was very courteous and professional. Drop off took about 10 minutes.

Take reservations for cars they don't have. Once sent across town, once told to just wait…read more Employees were friendly and helpful, but the reservation system is terrible.

I had to write a review about the amazing experience I had at the Kanata Budget Rent a Car location…read morein Kanata on Edgewater street. The story began when my UHaul reservation was completely changed without my consent a day and a half prior to my move from Mtl to Ottawa. I was so upset with UHaul service I decided to see if I could find another truck with another renter, this is where I had an amazing experience with Othniel from the Kanata Budget location. He went out of his way to find me a truck last minute, at a good price and guaranteed he would finalize everything before the end of the day, which he did! He found me exactly what I wanted and made the entire experience so pleasant, I can't say enough nice things about Othniel and the service he provided. He is an exceptional employee and I hope his employers know this and keep him at Budget as long as possible. He knows how to treat customers!! Thank you again Othniel!

The enterprise app works great easy to access anywhere you have Wi-Fi or cellular service. Good…read morecustomer service lots of vehicles to choose from even during Trump tariffs the company was prepared for all these things. Thank you enterprise

From the owner: Need a rental car in Arnprior, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Reid Brothers Collision location today.

This was the worst car rental ever. I know, I gave it five stars. But that's because Hertz did such…read morea great job, despite how awful Priceline was. I asked Priceline for a car rental place near my hotel. I trusted Priceline, which was a mistake, and took a rental from a Hertz at 1478 Merivale. I requested an SUV with a toddler seat near my hotel to pick up a friend and his family. Instead, I got to go on a 20 minute ($45) taxi ride to the car-rental place. And then, when we got there....it didn't exist! So I had to call Hertz - international rates, of course - which informed me the Hertz was at 1916 Merivale. David, the man who worked at Hertz, was sympathetic to my plight, but there was still nothing he could do about what happened or the fact that there were no toddler seats to be had. Still. David let me keep the SUV until the next morning and drop it off at a different location -- no additional charge. And then, days after I got back home, I received a receipt in the mail from Hertz. They had taken $45 off my car rental fee -- when it wasn't even their fault. And I didn't even have to complain. So that's why I give Hertz five stars. I'll always rent from them in the future. David was a real pro, and a very nice guy. Priceline, however, still sucks.

My rental with Enterprise Potsdam has been great! I have been waiting for my car to arrive from…read moreanother state. I had to extend my rental out, and the employee that helped me made it easy. They even were able to pick me up from my house to get the rental car.

This was my first time using the Potsdam Enterprise location and things didn't go smoothly…read more Here's the cliff note version of my experience: Enterprise has fundamental problems with their reservation system. Zac, the Assistant Manager at the Potsdam location, was able to think outside the box to problem solve getting a rental for me so I got to my destination on time. (Full disclosure: it did take persistence to initiate Zac's problem solving, but once on board he did a fantastic job.) Here's the long version of my rental experience: on Tuesday I made an online reservation for a compact car for 9:00am Wednesday morning. I received an email confirmation of my reservation. (If you call to make a reservation, the recording you listen to while on hold tells you the best prices and availability are found online. Instead of waiting on hold, I decided to book the reservation online when I got home later that day.) I didn't schedule a pick up with my reservation as I had arranged a ride to bring me to Potsdam which is about a 40 minute drive from where I was. At 8:00am on Wednesday I received a call from the Potsdam Enterprise office saying they did not have a car for me. I asked them what I should do as it was urgent I travel this morning. They suggested I call the Watertown Enterprise office. I called to see if Watertown had a car available (I looked up the number online and pressed option 2 to make a reservation) and I was told they had a car. But then when I spoke with the Watertown office directly, I was informed they do not have any available cars. ****THE ONLINE RESERVATION SYSTEM DOES NOT HAVE AN ACCURATE COUNT OF AVAILABLE CARS FOR LOCATIONS AND NEITHER DOES THE RESERVATION DESK. YOU MUST SPEAK DIRECTLY TO THE LOCAL OFFICE WHERE YOU ARE PICKING UP THE CAR TO ENSURE A CAR WILL BE AVAILABLE**** (option 4 when you phone in) At the suggestion of the Watertown office, I called back to the Potsdam office and requested to speak to a manager. It was difficult to get in touch with a manger: he was in a meeting, he wasn't coming in until late morning, the phones don't allow calls to be transferred, I was refused a number to call him directly. Once I was connected to Zac, a manager, it took us a while to get on the same page. I was told there was no car available, period. (And it was my fault because I reserved the car the day before after business hours.) I explained that when I booked the rental there was no indication a car may not be available. If a message had popped up telling me there was the possibility of NO CARS WHATSOEVER being available, I would have made other transportation arrangements. But it all looked good and I received my email confirmation. I checked my confirmation and all the info was correct: I had entered the correct date, time, locations, etc. on the form). How was this my fault? I was willing to drive a distance to get a car and I would take any vehicle that was available--I was willing to use the resources I had to make this work. Now it's getting to be 9:30am and I'm really starting to panic. (I've been on the phone with Enterprise since 8:00am trying to get a car without success--and the ironic part is when you're on hold with Enterprise you hear not only the message about booking online, you hear another message about 'We treat our customers the way they should be treated.' ) My ride starts driving me to Potsdam. Zac calls me back and let's me know he has a possibility: he has an out of state car with expired paperwork. Headquarters overnighted the updated documents, and typically overnighted documents arrive by 10:30am. If the documents arrive, the car is mine for rental. The documents arrived and I was on my way. I'm satisfied with the final outcome (I did get a car and got to where I was going), but am concerned with A) I was told there was no car available even though I had a reservation and confirmation number B) How ok everyone at Enterprise was with knowing I was going to be left stranded C) I don't think I'll ever truly have confidence booking with Enterprise again. Zac was able to turn a half star rating into a 3 star rating, but I really wish things had just gone to plan.