I had no issues with this Hertz, the staff was friendly and I got a much nicer vehicle than I actually paid for. I did have a slight issue with billing and the CC Authorization, but I was able to clear that up with a phone call to (800) number. I would rent from here again. I would've given a 5 star rating, if it weren't for the billing. read more

The Pottstown location was easy to deal with as a Hertz Gold member. The onsite rep was friendly. The pickup truck I reserved was ready for me upon arrival. The removal of a star is because the truck was still dirty and grimy, and had been smoked in previously. It could have easily used a detail especially for only having ~15k miles on it so it is more presentable for all types of clientele beside those who rent trucks for trade/construction work. I didn't have any issues with returning the truck, though wish there was a discount for early return 5 hours into rental and obviously wayyy before total 24 hours. The rate at the Pottstown location was more competitive than at Philly airport. It is also difficult to get ahold of this location on the phone during the daytime as no one picks up the phone. This was an issue for me when I was attempting to contact them to coordinate a specific type of rental car. read more

I had a very good experience with the Hertz location in Pottstown, Pa. Everything went well and I would rent from them again

I been going there for 2 years. Thank GOD never had a problem and not ONCE have I EVER heard them disrespect anyone. I do not work there, I'm a renter. All of them and Eric the manager the best. The cars are clean and ready to go. My guess whoever wrote something bad they personally had maybe a refusal for private reasons and got mad. I promise I think 2 years every 2 months not once did I see a problem. It's a pleasure going there. I hope people treat these hard working professionals nice. I dont even wanna go to a diffrent location. Thank you all. read more

Don't expect too much and you won't be disappointed. It's a good quote for this business. Deep down I am not sure if they really want to stay in business. First time here and they must want it to be my last. Rented a 2018 Honda. Drove off lot on a Saturday morning, and had a dead battery by Sunday morning. Stranded in a hot parking lot, waited 2 hours for a jump from AAA to then go buy a battery. Had to buy the battery myself to get back on the road. Emergency service never paid for it. This was corporate Hertz emergency service since there are no branches open on a Sunday to return the car. Did get reimbursed finally after submitting receipt to rental office and waiting 3 weeks. When I returned the car after vacation they already knew what happened since I called on my way home to explain it. A general lack of customer care and concern. The manager totally ignored me and waited on another woman that came in after me. Called about reimbursement of battery and never called me back after he said he would. I did bring up the fact that their other reviews aren't that good and they could try to boost them with a little more customer service. Genuine, honest and caring customer service. It's lacking. read more

I was on a call with a Hertz customer service agent who offered me a $50 dollar certificate as a way of saying sorry for my vehicle not being properly cleaned both inside and out, not to mention having the previous renters agreement in the middle section along with their trash. In addition, there was no "Gold Standard Clean Seal" sticker on the door. In the midst of this pandemic, I can't believe we experienced this. Then to feel pressured to get the 'Fuel Purchase Option' which after thinking about it was not so good of a deal for $40.00. #Hertz read more

This was the worst customer service experience I have ever had. When I returned the car and received the receipt, they charged me for a full tank of gas at $9.99/gallon even though I completely filled up the tank approximately 1/2 mile away before returning the car. Perhaps this was an honest mistake, though it feels like a scam to me. I addressed the issue with them and they said they would address it soon when the manager is in the office. I am still waiting for this to be resolved... The following weekend I also rented a car from them. Before I drove off, I inspected the car for defects. I looked under the hood, which I shouldn't even have to do; I am paying for a reliable car that I should be able to simply drive off the lot and not worry about. I discovered that the engine coolant reservoir was missing a cap and there was almost no coolant in the car. The manager insisted that it was fine, but I know that it would be extremely dangerous to drive with no coolant. I insisted that they should resolve this problem before I drive the car but they refused. Eventually my father, who was with me, walked across the street and bought the coolant and cap with his own money. It was bad enough that the car was not ready (not even safe to drive) when I arrived. But when asked to resolve the problem, the staff and manager refused. Is this really how you want your franchises to be run: scamming people out of money, providing unsafe vehicles, and refusing to resolve obvious problems with the vehicle?! I will never rent from Hertz again. read more

Awful rude and unhelpful service. Reserved a vehicle for family vacation a month in advance paid in full up front, only to arrive at pick up at be told they had my reservation but no vehicle. Attendant was unwilling and unable to do anything to help resolve the issue, refused to provide a refund, and told me I would be charged a cancellation fee... on a vehicle they never provided. BEWARE this is a not a business you can rely on not reputable read more

Worst experience ever. Made reservation on Expedia and had it confirmed. Received call from Jeff the manager who said he had zero cars available today or tomorrow. I shared that the care was a "manager special" advertised on Expedia, Hertz, Kayak and several other sites. It was on of many (on one site one of 12). He said Expedia didn't know what they were doing and other sites get it wrong (including Hertz). He also told me no other rental company in the town was open and said I could call the next day to see if he had a car. I contacted Expedia and Hertz directly and they said he should have access to a car. I called the dealer back and was told no. Another employee told me off and hung up the phone. Avoid. I rented from a local Enterprise that was in fact open on Saturday. Avoid. read more

Stay away from this hertz office. I'm new to this car rental and had a deer hit my car so I needed a rental. My insurance suggested this hertz in Pottstown. It was close so I figured I would use them. Never again. I have learned my lesson. Horrible all the way around. The manager was no help. Promised thing and never followed thru. I ended up return the vehicle and went to Kulp car rental. They delivered me a car that was what my insurance covered and was great for me. They even were early on the delivery by an hour. I spoke with the sale version and had a car delivered in an house and a half. read more

Rented a car in Fort Lauderdale for one week. Returned the vehicle in the condition it was received. Paid for a full tank service when rented. Was explained that the car could be return without a full tank at no extra charge. Total bill was quoted at $498.00. Got home to find a charge of $3400.00 on my account. 5 phone calls through customer service and yet to speak to a manager. The over raw on the account has resulted in multiple over draft fees for other items charged on the same card account. Was told that a manager would call back "shorty" but no call. Called Hertz back 8 hours after initial call and hashed it out again. Was told a manger would call back as they were unavailable. No call. I called again at 8:10PM. Hashed it out again. Rep did not even have the case # associated with the rental record or the call back number documented. Was told a manager would call me back and when challenged that it would have to be within 15 minutes because they leave at 8:30, the rep advised me to call again in the AM at 9:35. Called at 9:35 and was told no one is available. Have been on hold for 52 minutes at the time of this review. I now need compensation for losing 2 days of work trying to resolve this error and compensation for 6 over draft fees as a result of a Hertz "mistake" To add insult to injury, we were charged o put gas in the car. At this point a complete refund is warranted. Please avoid Hertz if you value you money and your sanity. read more

Absolutely the worst experience I've ever had with a rental company. The employee Eddie was supposed to call me back with pricing based on my rental coverage with the insurance company. Instead, they drop the car off in my driveway after it being signed for and left. Didn't explain or show anything about the vehicle, which is a Tesla. No explanation about how to charge it, operate it, etc. When I called back asking about why I didn't receive a call about the cost, I was told with an attitude that they were busy. The car's alignment is dangerously off. The steering wheel is cocked to the right, there's a loud rubbing sound, the entire car shakes, and it pulls to the left. Called the manager and received no explanation whatsoever except for cold responses. If you want a piece of junk, no explanations, and abusive customer service, then go to Hertz in Pottstown. You'll get exactly what you're looking for. read more

Stay away from all Hertz rental companies; unless your at the airport. These companies are chains; with little to no help from the Hertz corporation. read more

I was highly impressed with the on-site customer service location in Pottstown. I asked one of the sales persons Eric to let me know if a certain car with certain features came in. He didn't forget and he found one for me I loved and ended up renting longer than planned. The whole team there delivered outstanding customer service to me. I didn't like the 800 number that went out of town,, but this in person location was awesome! read more

I repeatedly have problems with this office. If you decide to rent from them: 1) check the fuel level vs what is on your receipt; 2) check the mileage level vs what is on your receipt 3) check the vehicle for damage or missing equipment; ask for an inspection if you don't get one, else you are responsible for damage 4) check the check-out time on your receipt since that drives the check-in time requirement 5) be prepared for ill-prepared car - dirty inside or out 6) check fluid levels especially in winter to make sure you have enough washer fluid. I have had issues with all of these things. Current staff is polite. read more

I have never used a rental car service before and they could not have made my first experience more of a headache. I spoke to a woman that had only been working there a few days and she clearly had no idea what she was doing. She had to call me back because she messed something up. I didn't hear from her until 30 minutes before I needed my rental. She had no idea if I had already given her information or not and what she did remember of our conversation was incorrect. I was told my credit card would only be billed a certain amount and she confirmed.. the next day there was well over $100 charged to my account. I already had the car yet I never signed an agreement or anything acknowledging the costs that were to be charged. The manager was not much help and was quick to get me off the phone. The car repair shop I used let me know that a lot of their customers had complained about the state of their rental (mine had trash in it right when I got it) and the way they go about issuing rentals. I made sure to let them know I would never be using Hertz again nor will I recommend it to anyone and they should make their customers aware of this. The only reason I gave them 2 stars is because they gave me a newer rental read more

I reserved a vehicle with this office online. An associate called me 30 minutes before I was to pick up the car and told me he only had SUVs (at a cost of 3X my quoted rate). He refused to honor the rate I had a confirmation for because he said he could probably rent the car for more tomorrow. The guys was totally non-apologetic about my situation. Now I'm left with no car to get to work tomorrow. Horrible customer service!! read more

trouble !!!! beware of this outfit, they are very shady. constant nagging about when you are going to return the vehicle, also found unauthorized charge to my debit card from them which they said was put there for cleaning car which was dirty and discusting when i picked it up. car drove very rough, it felt like it didnt even have shocks on it. would never get a car from them again. read more