My experience at this location was absolutely outstanding from the beginning to the end. Shane,…read moreChris, and Shamar extended over and above excellent service. Everyone was super nice, courteous, knowledgeable, professional, and friendly. They made every effort to assure that I was satisfied. I give the highest recommendation for this location. It was a pleasure meeting your wonderful staff. Kudos to an amazing team!

DO NOT GO HERE!!! (Unless you want to waste 1+ hours here)…read more Take your business elsewhere. This place does not value customers and our time. Not even worth a single star. Customer service is worse than the people working at the DMV. I want to say that I understand that times are different during this pandemic so of course wait times are longer, BUT waiting an hour and a half to get someone to help you is absolutely unacceptable. I had a reservation at 1pm and arrived ON TIME. I didn't get to speak with anyone until a whole hour later and I didn't get into my vehicle until half an hour after that. The staff there was not organized at all. They even helped someone who came AFTER me. I let that slide seeing that they were understaffed and overwhelmed. Now the real issue is that during the whole check in process, the employee DID NOT explain to me what they were charging me for and what the documents were for. They just took my ID and credit card and had me sign my name on their device. I had to ask for them to explain to me what I was signing for. Seemed like they were just rushing me out the door. The vehicle they gave me barely had any gas in there. It was practically empty. The most I can drive is 35 miles before completely empty. The employee said he marked it as empty, but that was it. Before they let me go, they didn't confirm anything with me. I noticed that they had the same protocol with other customers as well, so it's not just me who had a bad experience.

i got rentals from this location twice. prices are a steal, cars are nice! the last car i had i…read moreliked almost as much as my own, and i am fairly picky. the car i got the first time, wasnt quite as nice but i mean they are rentals, you have to take what you get. the service is prompt, and the guys that work there are so easy to work with. they also call you to see how you like your car. if you dont like it i can bet they would swap you out for a better one.

August 1, 2015 Unbelievable! Instead of being driven…read moredirectly to the auto body shop where my repaired car was waiting for me, as the Hertz office manager had promised, I was forced to spend 1 hour and 10 minutes yesterday morning in a Hertz van while the driver of said van led a second Hertz employee to a drop-off site where she could leave the rental car she was driving. One hour and ten minutes!! When we turned right from the Hertz parking lot instead of left, which would have been in the direction of the auto body shop, I asked the van driver why he did that. He answered that the car behind him needed to be dropped off. Thinking that surely the drop-off would be just a few blocks away and not wanting to complain, I didn't say anything. But after 5 minutes or so, I asked where we were going. Driver said not to worry, he'd have me at the auto body shop in 20 minutes. Another 10 minutes elapsed and we still hadn't arrived at the car driver's destination. Again I queried the driver, who assured me we were very close. Obviously, these were lies. The van driver actually drove 35 minutes from the Clifton Heights office location to SOUTHWEST PHILADELPHIA! As you can imagine, I was not happy and made my dismay known (in a very polite, nice way) and the driver apologized, agreeing that the manager should have told him to drop me first at the body shop, which was in Morton, PA, and then drive to the drop-off site. When I got to the body shop and told the owner what had happened, he said that Hertz does that all the time and that because of the way Hertz treats customers, he never recommends Hertz to his customers. When I got home, I called the office to tell the manager, Iesha Alexander, how unhappy I was with the morning's proceedings. Her assistant answered the phone and said Iesha wasn't in the office. I asked when she would return and the assistant said she didn't know. When I replied that of course she knew when Iesha would return, the assistant said Iesha might not return for the duration of the workday, again insisting that she really didn't know Iesha's schedule for that day. What a way to run a business! Not! Hertz's website advertises that if one has a car in the shop, Hertz "can help by making finding a replacement car as easy and as hassle-free as possible." I guess no one told the Clifton Heights, PA personnel that. In addition to holding me captive for 1 hour and 10 minutes, my difficulties with Hertz started even before that. Trying to call the Clifton Heights office is a nightmare. My calls, made to the local office number, 610.623.7590, took forever to connect. I either got a busy signal, in which case the call ultimately was directed to a call center overseas or no answer (from 7:50 a.m. to 8:30 a.m., hours during which the office is ostensibly open). And one of the overseas representative I talked with insisted she was located in the local office, obviously a lie. So, no, contrary to Hertz's website's promoting, Hertz does NOT "make finding a replacement car as easy and hassle-free as possible." "Need a ride from the office, home or repair shop? No problem, we'll come and get you," proclaims Hertz's website. What the website doesn't say is that even though the office promised to send a replacement car to the auto body shop on July 20, it sent instead a van and driver who then drove me to the Hertz office, which is in the complete opposite direction from my house! I had to wait there for the car to be processed, which made me late for an appointment I had elsewhere that morning.

Iman was very helpful and friendly !!! I went to get a car…read moreand I had really a good experience dealing with such a professional and patient agent she deserves a rise !!!

I Rented a car through my insurance company and I was supposed to get a car that was $30 a day they…read moregave me a car that was $ 36 and this was never explained to me that the car was $36 a day so after renting the car and a $500 deductible Hertz charge me $193.96 in addition not explaining to me that the car was more than my rental agreement don't rent a car from this place they are horrible they do underhanded things once they get your credit card .

I bought a Chevy equinox from this lot and it didn't even run for 3 months until the engine blew…read more They knew it was a janky car cause of the great price for a 2006 with only 88k miles.. it was all my money I had and now I have no wheel

I must commend this team for helping me out with this purchase. It was one of the best experiences…read moreever. I will comment again after I have the car for a while; but for now, just getting into the vehicle at such a fair price and with all the assistance this team offered is well worth it. I highly recommend this place to anyone looking for a 2nd car or a 1st car for kids... These guys rock!!

This is my second time at Reliable Auto for a state inspection. First, the young ladies are…read moreextremely kind and deliver excellent customer service. They are always a pleasure. I didn't have a copy of my insurance card; the young lady was kind enough to print a copy for me from my online policy. I had a daytime running light that had been out of service for weeks. I fully expected to pay for that in addition to the cost of inspection. Apparently the wiring was loose so I was not charged. In today's environment that level of honesty is extraordinary. I will continue to patronise Reliable Auto and recommend them to everyone I know!

I am very unhappy with this place. I brought my car in for what should have been a minor repair,…read morebut instead I was charged $159 for what felt like a bogus diagnostic test. The biggest issue, however, is their customer service. They rarely return phone calls, making it extremely frustrating to get updates or schedule service. Poor communication and unexpected charges have made this a disappointing experience. I would not recommend this shop, be careful.

This place had the worst customer service didn't have the car there for me. I waited an hour for a…read morecar and then it came with some BS that my credit card wasn't working and clearly my bank said my credit card was charged.

Out here scamming ppl. When they have a cheaper option, they are lying and telling people they only…read morehave suv or more expensive options. Straight up scamming people for money and profit. Terrible customer service. Corporate have one policy. They have a different policy in store for customers. Avoid this place at any cost.

Thanks for helping us out. Didn't expect to leave with another car. Thanks to Shy Lyndsay and the…read moreguy took me test driving. We have a lil hooptie quick payoff and was in my budget. LYNDSAY even sat and kept our busy baby occupied.

The entire team was polite and friendly and very helpful. My husband is very excited to have his…read moreAudi Q7 again and Will at Springfield made the process very easy and we were in and out in a reasonable time. Thanks!

A group of damn dorks. How do you not see a hose is leaking, while replacing a radiator?…read more you rushed the shit out of the job, i went to get the proper parts and when i got back they informed me that they closed early that day. Very bad communication. Very poor customer service. The one with the glasses almost crashed my car into the lifts. Overall just a dumb ass place with simple ass people that charge to not fix the actual issue. i paid them for nothing. Because if you are aware of another issue, it should have been explained. But missing a busted hose that had to be seen during a repair and blatantly leaving it as if everything was ok, was strange. i hope everything in there stop working.

Yes give this place a shot . They do good work with decent prices They do good work with decent…read more prices

Service was IMPECCABLE!!! Highly recommend. The communication from booking to the end of the…read moreservice was great. And our service to and from the Airport was absolutely great!!

I booked HD Limo to pick up my family at the airport. The driver was incredibly professional and…read morepulled out the stops to make pick up and drop off a worry free experience. The driver was even prepared with car seats, stickers for the kids and kid music. Thank you!