Reserved a pickup truck, got there at appointed time and was told no pickups available. They told…read moreme they would call with a location which had pickups available and never did. Very bad service all around.

Made a car reservation this morning at 7 AM. Received the the confirmation 15 mins later for a…read moreNoon pickup. I called the location around 12:30 to tell them I'd be there 2 hours to pick up the vehicle, only to be told there now vehicles till Monday. When I asked the Clerk why no one called before now, was given, "I'm the only one here and have to do all the work." There should have been a way that the "only" clerk on duty could have immediately sent a non-availability message to online reservations, so I would have time to call other rental agencies. This excuse is getting to be old. I used to hold Enterprise up to any rental company, but this is just bad customer service

Wish I could give it a zero. Owner was not there, had his son running the shop. The kid wants to…read morespend more time on his phone that customer service. Walked in with a reservation I made more than a week ago only to be told we don't have a truck, you can take an SUV. That's a problem because thats not what I need. Oh well, we're not responsible for what they show online and proceeds to sit back down on his phone. I tell him to just cancel the reservation, he says call the 800 number or cancel online. What?! Okay, I walk outside to make a call and notice the exact Toyota Tacoma on my reservation in the parking lot. Go back in, oh, I didn't know that was there he says. SMH! The worst! I still walked away without the rental because my credit had a freeze on it. Why are you running my credit when it had already been done?! Yeah, no. Never again. Go somewhere else folks.

HORRIBLE. the second we got in the car it smelled like rotting fish and it still does. customer…read moreservice extremely unhelpful when we wanted to exchange the car. VERY INCOMPETENT. they don't care. absolutely insane how they allow the car to smell like a biohazard when it is likely a health hazard. there could be mold or something dead. smells absolutely rancid. DO NOT ever use AVIS. money hungry company. they aren't helping and keep hanging up on us when we want customer service. they can't even help us out or give us another car when this is a SAFETY issue. insane.

Went here for a routine inspection. they said it would take 30 minutes or so. after a 90 minute…read morewait, they said "welllll there's a couple things we need to get taken care of before you can get passed" and slid me over an $1800 quote. the actual reason for failing the inspection is completely vague "excessive play" with no accompanying measurements. it appears strongly to me as a grift as I took it to a second mechanic who promptly passed the inspection the very next day. I got an inspection done, titling and tags installed on the car in less time than waiting for what clearly appears to be a grift here. I wouldn't even take my cars here now for air in the tires.

I needed a nail removed from my tire and have it patched. The call was made late in the afternoon…read more The got the job done quick. Well done. Thanks for working me in.

They have on multiple occasions not had the vehicle that was reserved and/or the vehicle that was…read moregiven wasn't properly serviced

Made a reservation 2 weeks before my trip...... 45 minutes before I was supposed to pick it up…read morethey called and said they had to cancel the reservation because they had nothing available! needless to say I was livid! And the fact the person that called was just "matter of factly" about it! This company is terrible!! I would NEVER recommend them to anyone!!

I was given an CHOICE either a Pick UP or and small CHEAPO Toyota have NOTHING EQUAL to a LINCON so…read moreI had to take this small Toyota CAR and get packed and drive 300 mile getting a sore BACK from it, Also had to take Hearing off cause of road noise. The person said that they don't get better class CARS, MYSELF I had NO CHOICE , I will not deal with them again, He said only KC has that type equal to my car located at KC at the AIRPORT.

Very disappointing experience with trying to buy from their car sales fleet. Requested a car be…read moretransferred to the city I reside with my credit already pulled for a auto loan. I never got the chance to test drive the car and my credit was pulled for nothing because the car was not transferred in time before the 30-day window for my loan. It shouldn't have taken a month and a leap day for this car to be transferred. Sadden by my overall experience.

I reserved a 15-passenger van, 6+ months in advance for a 70+ person family reunion over the July…read more4th weekend. When I arrived for pickup on July 3rd, the van was vandalized from the night before--windows smashed.. The worst part? The branch knew about the damage all day but never called, emailed, or texted me. I only found out after showing up at 4pm--too late to find alternatives before the holiday rush. No 15-passenger vans left. No SUVs (just one 5-passenger car). All minivans on-site were under recall. Branch was understaffed and totally unprepared. This derailed our reunion plans, created huge logistical headaches, and added a ton of unnecessary stress to a major family event I spent months organizing. I spoke with a rep who "escalated" the case, but Enterprise has gone silent: No updates. No apology. No accountability. I'm still hopeful Enterprise will do the right thing. I've given them time, sent a demand letter, and now I'm sharing my experience publicly.

I'm extremely disappointed with my recent experience at Enterprise. I was quoted $182 for a…read morestandard rental, and before booking, I reviewed their policy, which clearly says: "The deposit amount will be stated in the reservation confirmation email." Well -- there was no deposit amount listed anywhere in my confirmation email. I assumed, based on their policy, that the $300 deposit only applied to luxury or sports vehicles. But when I arrived to pick up the car, I was told a $300 deposit was required for all vehicles, completely contradicting both their policy and the quote I was given. Their Deposit Amount policy first states it's a "potential" of incurring additional amounts. Therefore, it is not guaranteed but possible. Then their policy list the cars this "potential incurring additional amounts" is regarding to and the vehicle I reserved is not on that list which was a simple basic Compact SUV. This unexpected charge completely ruined my trip and left me scrambling. Enterprise failed to honor their own policy, and the lack of transparency is unacceptable. If the deposit had been clearly disclosed upfront -- like the policy claims -- I could have planned accordingly. I won't be booking with Enterprise again unless they fix this and start communicating properly with their customers.

I had been to 3 or 4 places trying to find a car for my daughter and because she wasn't with me I…read morewas kinda shunned. At Blue Ridge Brooks Coleman took the time and worked with me. It took a couple of days but it was all worth it. I will for sure buy my next car from them.

From the owner: Blue Ridge Auto - Truck Plaza has over 150 pre-owned vehicles at prices that can't be beat. For…read moreover 33 years, we've been Raytown's trusted auto dealer. We have high-quality vehicles from manufacturers like Cadillac, Dodge, Jeep, Hyundai, Lexus, Toyota, and more! Our expert Sales Team will be able to answer any questions you have, and work hard to get you in the right car for you. If you're in need of auto service -- we have you covered. Our Service Center has been repairing vehicles for over 30 years, and no job is too big or too small. Our ASE-certified mechanics use the latest technology to get the job done right. Visit us today -- we'll make sure you drive away in the car of your dreams at a price you can afford.

I recently bought a car from here. It had an issue & when I went back the great guys here took care…read moreof it and made it right. These are good people & I would do business with them again next time I'm looking for a car

Mike calling a woman sugar,sweetie or honey is not respectful. Don't patronize a woman buying a…read morecar. Second don't like to her either. Your selling a car and everything should be in working order and the car should be road ready. It was not. After telling you this you said you'd fix it and you didn't fix anything. In fact upon pick up its still broken. That's just crooked. I refuse to sign a lease before the cars fixed like you expected me to do. I've decided to take my business elsewhere. I smell a skunk and when I do I run.

A lot of positive updates. More drivers and locations…read moreavailable. **RATE YOUR DRIVER** it helps solve a ton of problems! Supports very helpful! They have updated quite a bit here in 2019! Rating your driver helps eliminate issues. Many of the concerns listed below are addressed in the help section of the app. If you are new to using the app here's a helpful video: https://youtu.be/fvg5-vZDjsU

I got charged an extra 40 bucks because the driver didn't read the pick up right. Then the support…read moreline isn't very helpful when we have sent screenshots of the actual delivery destinations and process. Overall uber is a shitty thing to rely on if you are out of a car. You'd be better walking or hitching a ride with someone else.