Such B.S. Fake concerned Corporate auto-response. Impossible to reach, as noted. Why not leave a phone number, or better yet, call me? They have my contact info. I rented another truck for my son for over a week and wanted to, as asked, talk about my issues and give E.R.A.C. Another chance. I went on Priceline and got a truck from budget Enterprise sister company Alamo and had a Fantastic experience. read more

This Enterprise is a twelve minute walk from the Amtrak station. I already reserved the car online, so picking it up was an easy process. Although the Enterprise closed early on a Saturday, I was able to park the car in their lot and returned the car keys in their key drop...very convenient process.! read more

Horrible customer service. Literally only one person at the counter while the phone rings continuously. The guy behind the counter ignored multiple people and left one person to do all the work. He was a nice guy but please give him some assistance so everyone else isn't waiting read more

I was given a car that was extremely dirty and had trash in it unacceptable. I wanted to rent another car from them in the future but I don't think I will. read more

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My particular experience was top-notch. I needed pick-up and drop-off at the Amtrak train station and they were very obliging. The young lady who drove me both ways was a local college student on Summer Break and just a devine, lovely person. The compact car that I had reserved was on the lot, but it was "tagged" for needing an oil change. So, they gave me an intermediate car, which was almost luxurious...a 2025 Nissan Altima. I returned the car full of gas, just like I received it and got my timely ride back to the Amtrak station. How could it be any better? read more

Marisa, this link you asked me to go to is just a page of general categories... reservations, frequently asked questions etc. I'm not sure how this can be helpful to me? There's a customer service number but, when I couldn't reach your Chapala Street location the morning of May 29th, I called customer service to air my grievance and hopefully get help and they asked me to hold, and they put me through to the employee who hung up on me! When I realized it was him I said "why did you hang up on me?" And he said "we must have gotten cut off"...yeah thanks for calling back. Again no apology, no help.. I don't see how me spending time going through the rabbit hole of your website is going to make me feel less upset, it's just causing more anxiety and a waste of my time. What would be nice is to offer a discount on my next rental. read more

Poor Customer Service - Unfair Charge and Rude Manager. The employee we made the agreement with was friendly, but when we returned the car, we were charged for an extra day. When we asked for an explanation, the staff couldn't give a clear reason and called the manager. The manager was passive-aggressive from the start, saying, "I don't care, I have other customers." He spoke negatively about his own employee, even threatening to fire them. He refused to check if there was a note in the system, wouldn't give his name, and blamed everything on his employee. The service was unprofessional, rude, and lacked common sense. We will not rent with Enterprise again because of this terrible experience. read more

Last month, my hubby and I rented a car here so we could drive to Goleta and Solvang. Overall, great experience and customer service! They even recommended a place to eat for lunch as we just arrived from Oceanside via the Amtrak. Thank you for picking us up and dropping us off to the SB train station. read more

We arrived a half hour early and they seamlessly offered to steer us to one larger car at minimal price difference and a sports car. We sat in one of them but took the car we expected. They also offered insurance we have no need for. Both of us may drive the car. It was a pretty easy transaction. I'd rent there again. read more

Rented car online. Got confirmation. Then got call saying they did not have enough cars and they would put me on a wait list. Went to office and they finally found me a car with 5.5 gallons of gas! They rent the car with however much gas is in car left by previous customer. Never again. read more

Enterprise has been very helpful with rental cars for ourselves, friends, and business associates. And now during these stressful times it's nice to have access to a car for much needed escapes in and/or out of the city. Thanks to Joey at Enterprise for keeping us all up to date with current rental information. He's been very helpful in making car rentals an easy going experience. read more

I had an extremely pleasant experience here! associates JP and Ryan were extremely easy to work with. very communicative and helpful! Customer service was top-notch! The check-in and out process was seamless! It's wonderful to know that customer service still exists ! read more

I highly recommend Enterprise they have always taken good care of me! Customer Service was great! You may have to wait a bit but, people need to have a little patience read more

If you can totally avoid renting from them, please do so! And if you 100% need a car please make sure you take pictures all around and inside the car you get. I was on a car accident and the insurance company provided me with a rental car from this place. Well turns out they did not do the proper inspection on the car and I trusted for them to do so which is why I did not take any pictures whatsoever. A few days later I received a call that everything was good and I would receive my deposit which I did. To my surprise 10 days later I received a notification that I had to pay almost $800 because there was "damage" on the vehicle, which I 100% am sure I did not do. On top of dealing with a car accident I had to deal with a payment to a damage I did not make. Overall please make sure you do not trust this company because they will bring more stress than anything. read more

Very helpful and friendly staff. Joey helped me find the right car and instead of allowing me to settle with a small car he graciously let me know to come back when I am off work to see about getting a more suitable car of which I did. Albeit only my second time having to use a rental vehicle, both experiences with Enterprise were pleasant to say the least. Great customer service. read more

Some of the best service I've experienced in a long time! Zack JP Ryan Emma Jake, and Adrian have helped me through my rental period. They are well trained, super friendly, easy going and I'm grateful for their support in making business easy! Please give them a raise, also as a former employee I'm grateful to see the continued effective business running smooth through grate leadership. It pays off to treat people well. read more

I'm a frequent renter with Enterprise plus I probably take weekend vacations here and there throughout the year it totals up to be about 10 total. I most definitely have had my problems with some of the vehicles and or some of the communication with staff. However, I must say my most recent rental representative, Cassidy W, was absolutely great! Upon my arrival on a Saturday afternoon at 12:55 PM ( closing time that day was 1:00pm), she greeted me with a smile. She was prompt, cheerful, and polite. Overall, she satisfied my rental needs. Surprisingly they had the size vehicle. I need it on the lot she got me in and out of there within less than 15 minutes. The vehicle I received was OK it was clean gas mileage wasn't bad. However, the day I was returning my rental on my departure from Arizona coming back home to Santa Barbara, the car I rented seem to have had a bit of malfunctions or wasn't properly maintenance before I received it because service engine light turned on, on off auto was glitching, tire pressure sensors were going off several times, and when I removed the Febreze clips that were in there at rental agreement originally, WOW the smell of wet dog and gym socks was awful. All and all I will be renting with enterprise again I understand that every car has had multiple renters multiple destinations and since there's such a quick turnover, not everything can be meticulously checked, and or cleaned . Additionally, management texted me on a Sunday afternoon thanking me for my rental and making sure everything was spot on. When I responded moments later, I didn't get a reply that day or any other day regarding my rental concerns and needs so I'm a little bothered with management from Goleta enterprise in downtown Santa Barbara.. read more

We had an urgent unexpected need for a car to make it down to San Diego for a concert while our car was being repaired in Santa Barbara (our car needed unexpected repairs on our trip from Sacramento to San Diego). Adrian Adame, Ass't Mgr accommodated us quickly and very professionally, providing us with a great reliable car to make it to San Diego in time. He made the rental process seemlessly and efficiently so we made to the concert in time! Excellent customer service! Thanks so much Adrian! Dave & Marcia Chappell read more

Had to pick my friend up from here. My only issue is it is EXTREMELY hard to find. Not only are the signs small and a light grey color, but also they are also covered by shrubbery! Furthermore, THERE ARE NO SIGNS ON THE STREET SIDES OF THE BUILDING!! There are no signs on the front or side of the store so I was driving around the block for five minutes. I thought the colors were bright green and yellow or am I making it up? Aren't most people who rent cars usually not familiar with the area? read more

Enterprise Rent-A-Car - The only two signs on the building that I could find - Car Rental Near Me - Santa Barbara, California

CAR RENTER BEWARE! THEY BOOK RESERVATIONS FOR CARS EVEN IF THEY DON'T HAVE ONE!! Once again, I called, reserved a car, rec'd confirmation # and asked the reservation agent "are you sure there's a car", she assured me yes! I had a very important meeting to get to. I took an Uber and before getting to Enterprise the branch called and said " I see you booked a car, but we don't have any car for you". When will the rental car agencies stop booking cars that aren't available? Horrible practice Enterprise! read more

I already wasn't a big Enterprise fan, but this place sealed the deal. I rented a vehicle through Hotwire, but it never said on the website that this location does NOT have an after hours key drop (so be warned!). I showed up to pickup the vehicle that I needed to drive to a gig for the day. I planned on returning it in the evening after hours, but the manager onsite told me that they weren't able to receive the car after hours so I would have to either come back in the morning (which wasn't possible since I had other work) or return it to the other Enterprise location at the airport. Because I had to return it to a different location, they charged me $50. If I had known I was going to get charged a fee because this place didn't have a key drop, I would have booked the car at the airport. I called about the charge and they were unable to help out. Definitely never using Enterprise again. read more

Although they were extremely busy they were courteous and professional. They gave me a nice rental to have while my vehicle was in the body shop. The original car that they had planned to give me I stated to them upon inspection that I would not be comfortable to drive and they were more than happy to accommodate my needs and preferences. read more

Very pleasant experience near the beginning of the upcoming Labor Day weekend. Greatly appreciated agent Garrets assistances. I was feeling stressed about transportation of my disabled mother in law and Garrett helped me get a vehicle that would fit her wheelchair. Very professional, friendly and helpful! read more

So I just rented a car from The Chapala location for maybe the 3rd time this year.... and no surprise to me, I was treated by all of the staff with the utmost respect, care, and a general attitude that the employees were engaged,And it was clear that they wanted me to have a good experience getting the car best suited for my needs. I used to go through Kayak and stuff like that but after finding these guys I don't even bother. When I rented today I was assisted by two stand out young men named Bay Buckley (super sick name) and Ricky Banuelus. Not only did they give me a fair deal but they switched me from my original chosen rental to something that they felt would be more appropriate for my size and purposes. I would reccomend anyone who wants to rent a car in Santa Barbara to GO TO THIS LOCATION! it's the best, plain and simple. -Jason read more

Great service and they always drop you off/pick you up. They usually give you extra gas reading or upgrade without extra charge. Usually no wait! read more

Enterprise Rent-A-Car - Car Rental Near Me - Santa Barbara, California

Good place to rent a car. They are professional and kind. They pay attention to details too. Give them a try.,

Quick and easy service. Very flexible! Everything was clean and I appreciated the staff keeping space and social distancing. They really made sure I was in and out and got what I needed. Bay was phenomenal and so professional and kind! read more

Every time my husband has got a car from here it's been DIRTY! They claim it's clean but in different cases smelled smoke, food left behind, foot printed seats, dog hair, and gunk in the console. Horrible for this yo be a small town. read more

Wow. What is happening to this place. This time renting was a complete failure on their part. Reserved an SUV to pick up co-workers down in LA for a high level meeting. Also reserved a pickup that morning. First off, when I called that morning to confirm the pickup they said they were too busy so take a cab/uber/lyft. OK, I could have done that with any rental company. I get to the Enterprise office, and they said they didn't have my SUV, but they had this POS thrashed economy compact that I could take. Obviously they do not understand the concept of reserving a specific type of car for a purpose. My meeting was at noon in LA. My reservation was for 9. They finally got a car at 10:30. There was only 1/4 tank gas - and when I needed it most, found out the window washer fluid was completely dry. Not safe. Not cool. Advice is - if you absolutely need a car, go somewhere else. read more

There customer service is awful and has gotten worse and worse every year. I highly suggest using another company read more

Without a doubt, the worst experience ever. My car, while parked is hit by a local school systems vehicle. Their insurance company was on the ball and willing to cover everything, including the rental. However, even though completely paid for and authorized by everyone involved, Enterprise would not accept a credit card (from insurance co thru school district) with anyone's name on it except mine... my only access to a card (as a sole proprietor) only has my company name on it -- so nope not acceptable either. Now I'm stranded in Santa Barbara with 12 days of no vehicle read more

Enterprise Rent-A-Car - Car Rental Near Me - Santa Barbara, California

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Worse experience ever, I had done the ready pass to save time, but when I arrived there weren't any car ready, I waited 30 minutes and finally asked when will be one ready, I was told another 15 minutes and was offered a dirty mini-van instead of a sedan. I told the person that was not acceptable and decided to record our interaction, he then told me that he wasn't going to give me a car. The manager (Katie Grande) arrived another 20 later and told me that she wouldn't give me a car, she didn't even want to hear my side of the story and was terribly rude, no people skills whatsoever. At the end of the day it was a little inconvenience to me and I had to call a friend, but was it worth to lose a costumer for life and the bad comments that I will tell to everyone that I know and encounter, you judge. Marc. read more

I had an excellent experience today. I showed up hot and sweaty after walking from campus and was kindly greated with AC and a smile. When I walked in the two workers inside immediately stopped their conversation to help me. The whole process at the desk took no more than 10 minutes and the woman helping me was amazing at her job. She was juggling between me and the phones ringing to put them on hold like an expert customer service worker while maintaining me as her priority. After waiting in the chair inside for about 3 minutes I was promptly lead to the lot where I signed off on the car. The service I received today could not have been any better. read more

I rented a car from your Santa Barbara Chapala location. I called in the morning at eight and was not able to get through. I called back a little later and Brandon answered. He was there alone as he said he usually was and he was just amazing. He had no cars at the present time and told me to come back at 1o'clock when he had more cars. I arrived at 12:30 and Brandon was working like a madman. Every time a person would come up he would greet them and ask him to wait a minute he then would finish with the person he was working with and move on to the next. Brandon needs a raise. I hate to see him move up the food chain at enterprise but that needs to happen because you're not gonna find too many Brandon 's. Thank you Brandon for doing your job well. read more

It's been a couple of weeks since I rented a car in Santa Barbara. So I am forgetting the names of the several young men that handled my rental but I think one of them was named Brandon. They were all so helpful and on point. They were running about 30 min late and so was I so we had to coordinate timing to make sure I didn't lose my spot in the schedule. I was visiting my 101 yr. old grandmother and needed a car that could accommodate moving her to and from a wheelchair. And, I needed it at a very specific time. They secured the perfect car, made sure it was sanitized thoroughly and had it parked and ready to go when I arrived to pick it up. Each customer service person on the day of picking up and returning the vehicle were polite, thoughtful, organized and incredibly friendly from start to finish. I always rent from this particular location because they are so friendly and it's in a central location close to State Street. Keep up the good work; gentlemen! read more

The people and the service were fantastic throughout my long-term rental. Very impressed, thank you.

We rented a car from their LAX location and needed to add a driver once we arrived in Santa Barbara. I called and spoke with Luke who said to come on down! We drove by it a couple times before realising where it was located. Parking was easy and our companion ran inside to add himself to the rental record. We were done within five minutes and were on our way. I don't know what variety of vehicles they offer but customer service gets a FULL five stars from me! Way to go, Enterprise : ) read more

Enterprise Rent-A-Car - Logo! - Car Rental Near Me - Santa Barbara, California

I made a appointment for 1pm on Monday the 13th I showed up early to get the paperwork handled. They took our card information and payment as if they had the car they're available for pick up. I asked the sales lady if the vehicle was going to be ready at 1pm or could they have someone drop it off or do a pick up. It's 3:25 PM now no call back I called and spoke to corporate to arrange another branch far out of our way and inconvenient to handle our situation. I guess we'll see how that goes you guys are renting cars you don't have on hand you're making promises you guys cannot keep poor customer service. read more

Unlike the Goleta location, the woman who claimed to be the manager was both condescending and rude in handling my booking. She refused to be of any help and snidely laughed when i ask to speak to her supervisor, proclaiming to me the manager and refusing to pass my issue to her superiors. I have used enterprises services many times through the Goleta location, their service has always been great. It is a shame the Santa Barbara location does not maintain the same standards. read more

Normally, I wouldn't give such a dreadful review, but I would walk away and never look back, however, this time was the last straw. For the THIRD time, as a member of the Enterprise club for over ten years, and after using the services of the company for many more years than that, upon arriving at the Chapala street address, the manager and some arrogant young brunette behind the desk, told me they did not have the car I had reserved days before. The car was visible from the front window and as I explained that we had an important deadline to meet and without the car they were leaving me stranded, they told me the car in the lot was reserved. I told them that it was I who had reserved that car and I was told it was ready, so I had been dropped off to sign the contract. To add insult to injury, while I was standing there, two young girls walked in and were told that they could have the car I had reserved. Furiously and frantically, I called Avis on Montecito Street and was immediately accommodated. Such frustrating and boorish behavior by the Chapala Street staff harms the entire brand. A good regional manager needs to get in there and whip that group into shape. It will be an ice cold day in hell before I will use Enterprise again. When I finally arrived home again, I shredded my Enterprise membership card. It was as worthless as the Chapala office staff. read more