Absolutely horrible. I was told by this Enterprise office just 15 minutes before my pick-up that…read morethey had no cars available, despite a confirmed reservation I made yesterday. This left me completely stranded, as I had gone ahead and made other travel plans (including a non-refundable hotel reservation) based on that confirmed reservation and being able to return my car to an Enterprise location near my next hotel and Amtrak station. I am left now trying to find some way to get to Bradley airport to get a car from another company, and similarly now to find some way to return the car at my next location. No offers were made to remedy the situation, or to honor my reservation and price at any other local Enterprise offices. All the local office rep would say is, "yes, sometimes the on-line reservation system does not get it right." Never again for this shoddy operation.

Not sure what the last reviewers issues was but I rented a car here today while my car is in…read moreextended stay in the shop. I found Ashley and the rest of the staff super friendly . All my rental paper work was ready when I arrived, she offered to explain all the controls ( I declined as my car is in the same family ). The local Enterprise locations o have used have all been excellent . This one is included in that upper eschelon.

Great place to rent a car…read more I frequently am renting cars from this place for leisure trip or a trip to JFK/Boston airport to pick/drop my family. This time I have booked a minivan for JFK trip and have special requirement for a 8 seat minivan. So that I can get a 3 seat in the middle row and my baby infant can sit near to the Mom and 3 year old daughter also can sit in the middle row. Also I have 10 luggage's to carry. Wow!!!. I have followed up with them for this requirement one day before and also the very morning of the renting day. Not guaranteed answer from some senior employees. But just before my actual booking time I got a call from Nicole and said she found a 8 seat minivan for me. She is found this from some other enterprise far from Manchester. What I know from others is that she is a new employee in enterprise. She did a good work .Great work Nicole!!!. She reached my home to pick me with that car the exact time that I need. The ride was good and my family was extreme comfortable with that trip. As my experience this a great place to renting a car. Couple of times I got brand new car for renting also good customer experience and never had a bad experience yet...

Long story short. There was an accident involving my rental car. I followed the process of filing a…read moreclaim with my insurance company and Enterprise. On my way to Enterprise, I stopped by to see a mechanic friend of mine at a local body shop to get a rough estimate of the damages. While examining the car, my friend noticed the front driver's side tire was worn down to the steel bands on the inside. He wanted to call the police and have the car impounded because it was not safe for me to drive. I told him not to that was only driving to Enterprise to return the vehicle. He told me he would not be responsible if something happened. I arrived at the branch and explained the situation to the assistant branch manager who just argued with me and downplayed my complaint. She then proceeded to advise me that because of the accident, I was being placed on their DNR list. I had not transportation and all my belongings were inside the rental vehicle. She stated there was nothing she could do and that she was closed and wanted to go home. She then locked me out of the vehicle with belongings still inside. She locked the store and left me stranded outside in the parking lot. The next day I went to retrieve my belongings from the vehicle and they been removed and placed in plastic bags inside the branch. While putting my belongings into my new vehicle, I noticed my backpack missing. This backpack contained life saving medications, my birth certificate, passport, cash and other valuables. I immediately reported it to the Enterprise employee and she made some inappropriate remarks to me, locked the door and left. I contacted the police and filed a police report. I checked with the body shop where the vehicle was towed and they did not have the backpack. That vehicle was in Enterprise's custody from 6 pm Monday 8/24 until towed to body shop. No one has any idea of where the backpack is. Enterprise claims to have reviewed security footage and did not want police involvement. How did my backpack just disappear? That backpack contains an emergency glucose kit that took me 2 years to get and I can die without it. To date, Enterprise has done nothing ro recover the backpack! I know they are covering something up! Please avoid them at all costs!!!!! Additional details available upon request!

Rented from Enterprise for a four day trip from Boston to Connecticut and New York, ending here in…read moreHartford. The experience was a good mini road trip, with no hassles or complexity from our rental. One-way car rentals are always quite a bit more expensive than a round trip, so was pleasantly surprised when finding a luxury car (Audi A4) rental from Enterprise being cheaper than an intermediate rental from competitors. It was for 4 days, with return happening at this location early morning before our flight. The Hartford airport has a modern rental car center, connected to the main terminal via an indoor land bridge. Returning was as simple as following the sign for Enterprise car return, leading us to Level 3 of the big parking garage. The attendant directed us where to park, actually scanned us in, and gave us a receipt right then and there. It was then an easy 5 minute walk to the terminal, taking a long skywalk to departures. The process maybe added 10 minutes to what it would have been if we had just been dropped off at the terminal. Addendum: There are a lot of tollways in Massachusetts, and I should have done a better job of figuring it out before we went...would have saved us time. Growing up in Illinois, I'm old enough to remember the workings of manual toll roads: planning out your route, determining how much cash you would need, and then either getting your loose change or changeable bills ready. During most times of the day, there would be lines so determining what queue was the quickest would add yet another driving decision to your trip. Then bulky transponders came out, allowing you to take the bypass (skipping all the cars in line) if you had a working one. After college, living in Wisconsin meant no tolls since the state has proudly never had them on any of their roads. Thus I didn't really keep track of tolling technology much except for the visits to Illinois for family, or the rare car rental in a toll-heavy state. My experience with rental cars and tolls is what really turned me off using a provided transponder. The concept of rental car agencies providing these were new, so wasn't much regulated then The rental car agencies used the same tact as they do for gas fill-up and collision insurance (liability insurance is already included as part of your rental): push it real hard to unsuspecting customers for convenience, but at very high (and profitable) prices. They would include a transponder in your car, and then offer unlimited tolls, for a daily charge often higher than the daily base rate of the rental itself. They would warn you if you didn't purchase it and either 1) use the transponder through a toll or 2) not pay a toll and thus have the toll agency send a bill to the rental car agency much later, they would fine you an amount much greater than what what you would have originally paid. This wasn't as big a deal when there were still manual toll booths to pay as you go...but with the disappearance of them (Massachusetts no longer has any manual booths...everything is electronic), it became a lot trickier. Thus we've chosen to just skip toll road altogether, but we found that this was a huge time suck...a lot more than anticipated. We were still able to do so on this trip, but added a lot of wasted time and stress. For our next car rental in heavy toll road areas, we will consider this (if renting from Enterprise...guessing its similar for other agencies as well...there just wasn't much documentation on-line before...it seems a lot better now): 1. Get a EZ-Pass transponder from a state that doesn't charge a rental fee (like VA or IL). Once we get the rental, tie the license plate to it, turn off the rental transponder. OR 2. Rent a transponder. Every day that it is used, there is a $3.95 fee, maximum of $19.75 per period i.e. 5 days max), plus the toll itself. OR 3. Some states (like Massachusetts) will just bill to the license plate without penalty. Enterprise will not charge a penalty, but instead just act as if you had used their rented transponder (i.e. $3.95 fee daily plus toll). #3 is the case for a lot of other states as well (CO, FL, TX, NC, GA, WA). Previously, I had conscientiously checked the state site to pay for the toll by license plate before they billed the car owner (rental agency) triggering that massive fine. Good to know that rental agencies have gotten rid of that tactic, either because it was better for the consumer or more likely because they were forced to by the individual states.

Chloe @ BDL, thats all I can say. She made my experience with Enterprise incredible. She is a great…read moreperson for the brand. Her communication and service skills were @ the best I have come across in all my travels. I have traveled many years. 5 star experience this week! Thanks Enterprise Team. A shout out to BDL enterprise- great job with many good employees and some who still need to be developed and step up .

I don't normally write reviews for corporate locations, but I had to shout out the staff members at…read morethis Enterprise office. Jack picked me up at the auto shop right on time, and helped me with my daughter's car seat, even though he really didn't have to. He is brand new at his job, but you wouldn't know it with how caring and friendly he is. The other employees, Alex and Sasha, were so nice to me and to my daughter, and they helped me get set up with our rental, even though it's really not their responsibility. They even gave me a free upgrade to an SUV, just because I waited for about an hour for things to get sorted. Again, they didn't have to do this! Thank you to the team for making my morning a little bright.

My car was stolen in December, since then I've been renting so that's seven months nonstop rentals…read more Averaging about 400.00 a week. So roughly about 10,000 in 7 and a half months. When I finally decided to return it I was eight hours late. Because of that they charge me for a whole day. When I asked was there something they could do to help me out where I didn't have to pay for a full day. Maybe a late fee or even at a discounted rate I was told very rudely by the representative there was nothing they can do. I've given this business 10,000 dollars of my hard money only to be treated as if I was trying to get over on them. I was told by serval people not to rent from this location being that they were very rude to their customer and at times I did feel it but I don't like change so I went with it. However after this last experience the East Hartford location will never see my business again. I would like to send a special shout out to Alex however he's the only reason I had stayed so long.

This is my second time of renting a car from this location. I get called an hour before my pick up…read moretime and am told there's no car available for me. They don't know if there will be any available on the day I have my reservation. There's no respect for your time. I am wondering why they are in business. They are very disappointing.

TL;DR: This location consistently fails to have vehicles ready at scheduled pick-up times…read more I've made two separate reservations at the West Hartford Enterprise and both times, there was no car ready when I arrived. What's the point of making a reservation if they can't honor it? On one occasion, they gave me a smaller vehicle than what I booked -- and they did provide a rate adjustment. Although the workers are nice, this level of service is completely unacceptable. I won't be booking from Enterprise, especially this location again.

AMAZING experience at this Enterprise location in Hartford. Jannette, the Assistant Branch Manager,…read morewas friendly and helpful. I had to contact her a few times to extend my car rental extra weeks, and she was prompt and helpful with all of her responses. Even when I emailed, she was professional and took care of my issues immediately. I don't usually use Enterprise, but I will now in the future. Thanks for a good experience, and for finding me a new company to commit to! Much appreciated in a time of great need....

Absolutely terrible experience. i had a reservation for 11am i got there 10 minutes early and was…read moretold someone is picking up the car at the moment and its not ready. no big deal im 10 min early so i wasn't upset. i'm sitting in the lobby for 40 minutes and the employee calls someone to find out when they will be here. they said another 30 minutes. apparently the car i was suppose to be in came back with damage, understandable that they don't want to give me that car. they claimed they had to go to avon to get another car. so they didn't send anyone to get the car until i was at the location for my pick up. no one ever called me prior to tell me a car wouldn't be available. once your employees knew the car i was suppose to get was damaged they should have reached out to me and mentioned they didn't have anything available for my reservation and gave me a time to come back when the vehicle is ready. instead they wasted well over an hour of my time waiting for a car. i would NOT recommend this company to anyone.

They just keep hitting my credit card. Do not use Enterprise. Unapproved charges. They keep…read morecharging me for bogus charges that can't be backed up. I hear they have done this to others as well.

I recently got into a small fender bender. I needed to get a rental while my car was being worked…read moreon. Enterprise Rent-A-Car worked with my insurance, I just had to let them know how many days I needed the car and on what day. I also told them I'd prefer a car that's similar to my car, a sedan type of vehicle. I called them to let them know what day I'll be coming to get the rental. They presented me with a white 2020 Hyundai Elantra. This was prefect for me. It took me a minute to get CarPlay to work. It actually needs an authentic Apple cord for CarPlay to work. The car is very easy to navigate and drives very smoothly. They have very basic rules, when it comes to the use of the rental. No smoking in the car, there is a big fine for smoking. Not an issue for me, since I don't smoke, and return the vehicle with as much gas as I received it with. That's it. It's pretty straight forward. If you need additional days beyond the agreement, that's taken care of with a simple phone call. I'm very pleased with Enterprise Rent-A-Car. I'd for sure recommend them if you're looking for a rental.

Fantastic five stars…read more ive been using enterprise in gbury since i moved to the area, only game in town for sure, but also small shop that really got to know me too! decent selection for the most part and now i can even leave my car overnight should i have business for a day, makes the whole pick up drop off thing work a bit better. i am dropping a big thank you to Tauqeer, finally a consistent manager in place, so helpful and very solid with the follow up, i couldnt be more confident getting a vehicle than with his help with the process. motoring

Enterprise Sucks , these guys never clean their cars. They take zero pride in their product, every…read moretime I get a car form them there is some excuse why they are not cleaned. The only reason I'm using them is because my car is in the shop and this was the closest one to the body shops. The put a nice little check list of the cleaning that was done in this car I rented today. I'll let the pictures speak for themselves. Gross !

I booked this car for work travel and the location is very convenient, however if you need to leave…read moreyour own car they do not have parking on-site. You have to park across the street behind other businesses and cross a very busy street on foot in order to do so.

"Computerized, organised Downsize, enterprise…read moreIdolize, criticize Demoralize, sympathize, talk sweet and tellin lies" (Randy Travis) RENTAL AGENT REVIEW -5 stars Our rental agent Katherine May was excellent. She was very personable, thorough, and a real joy to deal with. VEHICLE REVIEW- 2 stars Very limited choices in their fleet, we wanted a sedan, were promised a VW sedan, but when we arrived, they didn't have one available. Our 2024 Ford Escape SUV had plenty of scratches on the exterior surface and the exterior was full of tree pollen (the cars are stored behind the building by trees). There was a cigarette burn and a stain on the front passenger seat. Katherine did a thorough job documenting these deficiencies with us, so thankfully there were no issues when we returned the rental. We did notice that the car's transmission had a lag when you accelerated from a full stop, like a heart palpitation skipping a beat. That made us a bit nervous. After some supermarket shopping, we went to put groceries in the trunk and discovered a piece of trash peeking out from under the trunk compartment lid. Apparently, a previous renter really like Backwoods Russian Cream cigars. The AC and stereo and brakes were excellent. Overall rating of 3.5 stars.

An exceptionally smooth and accommodating experience. Despite the busy timing, they went above and…read morebeyond to ensure I was taken care of and got home safely. I'll absolutely be returning

Reserved a couple days in advance. Went to pick up the car at the appointed time and was informed…read morethere would be no cars available "for an hour or so". I did not have an extra "hour or so" to wait around - I was on a schedule. I left and got my rental elsewhere and was on the road in a half hour. Unacceptable. I'll never attempt to use Enterprise again.