Rented from Enterprise for a four day trip from Boston to Connecticut and New York, ending here in…read moreHartford. The experience was a good mini road trip, with no hassles or complexity from our rental. One-way car rentals are always quite a bit more expensive than a round trip, so was pleasantly surprised when finding a luxury car (Audi A4) rental from Enterprise being cheaper than an intermediate rental from competitors. It was for 4 days, with return happening at this location early morning before our flight. The Hartford airport has a modern rental car center, connected to the main terminal via an indoor land bridge. Returning was as simple as following the sign for Enterprise car return, leading us to Level 3 of the big parking garage. The attendant directed us where to park, actually scanned us in, and gave us a receipt right then and there. It was then an easy 5 minute walk to the terminal, taking a long skywalk to departures. The process maybe added 10 minutes to what it would have been if we had just been dropped off at the terminal. Addendum: There are a lot of tollways in Massachusetts, and I should have done a better job of figuring it out before we went...would have saved us time. Growing up in Illinois, I'm old enough to remember the workings of manual toll roads: planning out your route, determining how much cash you would need, and then either getting your loose change or changeable bills ready. During most times of the day, there would be lines so determining what queue was the quickest would add yet another driving decision to your trip. Then bulky transponders came out, allowing you to take the bypass (skipping all the cars in line) if you had a working one. After college, living in Wisconsin meant no tolls since the state has proudly never had them on any of their roads. Thus I didn't really keep track of tolling technology much except for the visits to Illinois for family, or the rare car rental in a toll-heavy state. My experience with rental cars and tolls is what really turned me off using a provided transponder. The concept of rental car agencies providing these were new, so wasn't much regulated then The rental car agencies used the same tact as they do for gas fill-up and collision insurance (liability insurance is already included as part of your rental): push it real hard to unsuspecting customers for convenience, but at very high (and profitable) prices. They would include a transponder in your car, and then offer unlimited tolls, for a daily charge often higher than the daily base rate of the rental itself. They would warn you if you didn't purchase it and either 1) use the transponder through a toll or 2) not pay a toll and thus have the toll agency send a bill to the rental car agency much later, they would fine you an amount much greater than what what you would have originally paid. This wasn't as big a deal when there were still manual toll booths to pay as you go...but with the disappearance of them (Massachusetts no longer has any manual booths...everything is electronic), it became a lot trickier. Thus we've chosen to just skip toll road altogether, but we found that this was a huge time suck...a lot more than anticipated. We were still able to do so on this trip, but added a lot of wasted time and stress. For our next car rental in heavy toll road areas, we will consider this (if renting from Enterprise...guessing its similar for other agencies as well...there just wasn't much documentation on-line before...it seems a lot better now): 1. Get a EZ-Pass transponder from a state that doesn't charge a rental fee (like VA or IL). Once we get the rental, tie the license plate to it, turn off the rental transponder. OR 2. Rent a transponder. Every day that it is used, there is a $3.95 fee, maximum of $19.75 per period i.e. 5 days max), plus the toll itself. OR 3. Some states (like Massachusetts) will just bill to the license plate without penalty. Enterprise will not charge a penalty, but instead just act as if you had used their rented transponder (i.e. $3.95 fee daily plus toll). #3 is the case for a lot of other states as well (CO, FL, TX, NC, GA, WA). Previously, I had conscientiously checked the state site to pay for the toll by license plate before they billed the car owner (rental agency) triggering that massive fine. Good to know that rental agencies have gotten rid of that tactic, either because it was better for the consumer or more likely because they were forced to by the individual states.

Chloe @ BDL, thats all I can say. She made my experience with Enterprise incredible. She is a great…read moreperson for the brand. Her communication and service skills were @ the best I have come across in all my travels. I have traveled many years. 5 star experience this week! Thanks Enterprise Team. A shout out to BDL enterprise- great job with many good employees and some who still need to be developed and step up .

Go to rental company, there's no other place I go for my rental needs…read more Down to earth, easy to deal with staff makes transitions simple. More importantly, diverse selection of vehicles to choose from and always at a rate that's hard to beat. It's why I keep coming back and also why I always recommend them to anyone I know who needs a vehicle. And they are local! Always a nice bonus to know you're supporting locally owned over corporations.

They are dealing in shady sales and service is not compliant. I would not recommend dealing with…read morethe company if you do not want to take them to the civil magistrate for Hartford County.

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

I had called to inquire about a Nissan Versa that was on their lot, and had called them to make…read moresure it was still available, since I would have to make a 2 hour drive to get there. The sales man, Lucio, told me to come early on Saturday morning to test drive and and buy it that day. I called the day before to make sure it was still available and they knew I was coming. I got an email from Lucio late Friday night telling me to call him. I called early in the morning on Saturday to no answer, left and message, and began my journey down to Hartford. When I got to the dealership, they informed me that they sold the car last night. These guys wasted my time AND my money.

Can I give thrifty -20 stars?…read more I reserved a minivan for a road trip, with an original pick up time of 10:30 AM. My plans changed and I changed the pick up time to 3:30 PM via a 'manage your reservation' link. Unfortunately on the day of the pick up I spent the morning in urgent care and called them at 2:00 PM to cancel the reservation because I was no longer able to travel. They refused to cancel the reservation 'because the 10:30 AM pickup time was exceeded'. This company is trash and I'm stuck with a $540 bill STAY AWAY!!!

I had to cancel my flight to Bradley due to weather in Denver - the departure time kept getting…read morepushed back and I wasn't willing to arrive at 2am. When I tried to modify my car rental reservation to a later date, the Expedia agent I got ahold of through chat (I could not get a live person on the phone through Thrifty's customer service) told me we were too close to our reservation time and there was nothing we could do. I understand not being able to cancel, but to not even allow me to change the reservation to a later date is really poor customer service. When I do go back to CT this summer, I will NOT be renting from Thrifty.

I travel a lot, and this was one of the better rental car experiences I've had in recent memory…read more MDL is a medium sized airport and the rental car companies are not actually in the terminal. Even so, I stepped out of the baggage claim area onto the curb and there was a Budget rental car shuttle sitting right outside the door. I stepped on board and we were on our way almost immediately. The shuttle driver was very friendly and appeared genuinely eager to please. He found out my name, radioed ahead, and found out which spot my rental car was in. It wasn't a long ride. I think within about 5 minutes I was stepping off the shuttle and immediately into my rental car. There was no wait at the exit from the parking lot and I was on the road right away. Even though I'm forced to use the lowest bidder rental car company for my business travel, I was very pleased with the car I got here. It had bluetooth so I could connect my phone and talk hands-free while I drove. It had cruise control so my leg didn't get tired on the 1-hour drive to my destination. It had a backup camera so I didn't have to retrain myself to twist around and look out the back window like I often have to do with other rental cars. Check-in was quick and easy. No wait. I parked, the attendant scanned the bar code, checked the mileage and gas, printed my receipt, and I was on my way. A shuttle bus was waiting. I got on and was at the airport about 5 minutes later. All-in-all very efficient.

Rented a Toyota Camry from a selection of different vehicles. Confirmed reservation…read more When I arrived from the plane, they gave a big Chevy SUV, said they NEVER HAVE CARS, only SUVs. Now I am stuck with a big gas guzzler instead of a 45mpg Camry hybrid, with record high gas prices now.

Ericka was absolutely amazing!! i originally rented a car from Avis and when I went to go pick up…read morethe car they did a credit check and I got declined after already paying $700... I went upstairs to Alamo and I met Ericka! when she first started to talk to me I starting crying because I was overwhelmed with what just happened with Avis.. she was so patient and just the sweetest! she made everything so easy for me to get a vehicle.. we will always rent from Alamo! thank you so much Ericka for being so sweet

False $150 toll charges applied without verification 10 days after return!!!…read more please write a 1-star review for Alamo Rent A Car at the Hartford airport: My reservation was from October 9th to 11th. I drove the car within CT to attend the family weekend at the Hotchkiss School. On October 18th, I received a receipt and a notification from my credit card that I was charged $150.9 for toll charges. I was very confused because I've been to Hotchkiss School many times and there are no tolls on the way from the airport. The person at the desk also confirmed when I was taking the car on Oct. 9th. And what toll charges add up to $150 in two days?! So I opened the receipt only to find that the tolls were all the way in Ohio. If any human being was even checking the record, they would see that I picked up and returned the car at the Hartford airport, and the mileage they recorded would not indicate that I drove all the way to Ohio from Connecticut, and back. But they didn't check. They didn't call me. They just charged my credit card.

We arrived super late in Mother's Day and were worried that they would be closed well after…read moremidnight. However, at 12:20am the gold member banner at the end of an empty room rental car offices had one nice man standing there waiting for us. YAY! We picked a hybrid from a few cars and were off quickly with no problems. In a world of rental car nightmares, this was uncharacteristically easy with no issues. That shouldn't be a surprise, but that's our world. We would definitely rent here again and were happy with this experience. Will Wonders never cease! Thanks for following me, happy summer 2026 yelping! ~Tami in Miami

I had a fantastic experience with this Hertz location. I checked in advance and the rental car was…read moreready for pick up and no waiting in line. It was very easy to turn the car in too.

After being referred by a friend to come here for car service, I'm glad that I did. With a quick…read moredrive from my apartment I was able to schedule a same day service calling in around 8am and having the next couple hours as options for my oil change. Usually I would have to rearrange my schedule as I try to see what works, but with Country Auto Care same day is a major win in my book. Process was quick and simple confirming and establishing my profile in their systems and I was out the door as I left my car there to be serviced. Mark was my point man there walking me through it all from beginning to end and was able to provide a customee referral discount that make it all the sweeter. I was given a Keychain tag with 5 services with a 6th free. Trying always to support local businesses and with the service, price point of around $40 and a quick drive and drop off I'm sold.

I spoke to country and explained I had an electrical issue that prevented the car from starting…read more Country assured me that they could fix it, so I towed car to Country. The next day Country promptly called and said they couldn't fix it, and billed me $250.

I booked this car for work travel and the location is very convenient, however if you need to leave…read moreyour own car they do not have parking on-site. You have to park across the street behind other businesses and cross a very busy street on foot in order to do so.

"Computerized, organised Downsize, enterprise…read moreIdolize, criticize Demoralize, sympathize, talk sweet and tellin lies" (Randy Travis) RENTAL AGENT REVIEW -5 stars Our rental agent Katherine May was excellent. She was very personable, thorough, and a real joy to deal with. VEHICLE REVIEW- 2 stars Very limited choices in their fleet, we wanted a sedan, were promised a VW sedan, but when we arrived, they didn't have one available. Our 2024 Ford Escape SUV had plenty of scratches on the exterior surface and the exterior was full of tree pollen (the cars are stored behind the building by trees). There was a cigarette burn and a stain on the front passenger seat. Katherine did a thorough job documenting these deficiencies with us, so thankfully there were no issues when we returned the rental. We did notice that the car's transmission had a lag when you accelerated from a full stop, like a heart palpitation skipping a beat. That made us a bit nervous. After some supermarket shopping, we went to put groceries in the trunk and discovered a piece of trash peeking out from under the trunk compartment lid. Apparently, a previous renter really like Backwoods Russian Cream cigars. The AC and stereo and brakes were excellent. Overall rating of 3.5 stars.