They were supposed to pick me up yesterday morning. My son walked in to Southampton Enterprise and…read morethey said I should call. I had called over a hundred times already ! Brian told my son he had a cargo van. That's not what I reserved! I can't nor should have to drive a cargo van. 2.5 hours until they answered the phone. It cost me $40 to Uber to my sons job so I could take his car to work. The same amount to Uber him home. He missed a day of school. Here I am Friday morning when Brian promised he would pick me up at 8:15 am. It is now 8:35. I'm on hold for the SH location 20 minutes and no one has even picked up the phone. 15 minutes on hold so far with customer service who said they would call Brian. They're "hold" advertisement says they are happy to pick you up "we'll be there" " we love going the extra mile" WELL??? Where are they??? No accountability, just empty promises and "umm I'm sorry what can I do ?" From Brian yesterday. Why ask if you're not going to do anything ? Customer service is no better ! No return call. No car. They said there's only one person in the office. My son said there were at least 8. So they lie. Brian should be fired. Now I'm told someone is on the way. No answers for why I wasn't notified. Again

Nobody working at the desk. Waited around for 20min or so for someone to show up. The lady was…read morenice. Forgot my bag in the car when returned. Went back to see if they found it. I was told they didn't find anything.. which I don't believe.

Good car Easy pick up and drop off…read moreCar could havdd Ex been cleaner on pick up but vehicle ran very well and good gas mileage

**there is no voicemail or answering service at this location during business hours, it's a form of…read moreentrapment if you have an issue returning vehicle** for the record If you must rent from here- get a cell phone or Email from this location! You're welcome I rented a car from here for an initial 1 day rental - I had to rush to nyc for another job I have since I'm on the east coast working to help support my sisters family, my 7 year old nephew who has a rare form of cancer. So, you can imagine the stress and strength I pull to have it together. The day I drove into nyc I've tried calling this locations number numerous times with no answer and no answering service/voicemail! I called corporate and they said I could not drop off vehicle at a Manhattan location due to this locations policy. You have to pre arrange a diff destination drop off. I call corporate and mention there's no answer so they give me another number which is a fax machine. Long story short- cane back to drop off car- paid everything in full with my debit card since my credit card is maxed out from my financial stress. But on top of that CHRISTIE the owner slaps a 35$ day late fee. She told me her 8 month old cousin has cancer- and the lack of customer service and empathy she held- I cursed her and that location. People that know me know that I'm a very spiritual person with a heritage of multidimensional communication. I feel sorry for the pain she will endure through her karma and incapability to show not only responsibility to failing to answer her phone, but to fail to have empathy when her own blood has cancer- she has no feelings and should suffer the consequences until she can feel something other than herself. No witch or stones is capable of helping her at this point- she needs to change her selfish and greedy ways - I even think she's racist, I wonder if I wasn't tan she's treat me differently?

Laura's Car Service is a SURE THING!!! Laura was very quick to respond to my last-minute inquiry…read morefor a round-trip car service from the airport to Montauk. She gave me the best price out of anyone I reached out to, answered any questions I had, and set me up with a driver right away. Phillip, the driver, was extremely responsive, great behind the wheel, and accommodating to all of our needs. He even picked up cupcakes and a small bottle of wine for one of the passenger's birthdays . Just the best. 20/10

Outstanding service! Excellent price and highly professional!…read more I called around to get the best price and Laura was by far the most reasonable. She is incredibly friendly and knows the area well! I would definitely use her again in the future! 5 star service!!!

I was well within my contract, had a flat tire renting from Hertz for Uber, called to get it towed…read moreand they decided to repo it instead saying it was overdue a month prior. I hadn't received notice of that false claim and every week it was auto renewed, and pulling money from my account. A week later they pulled an extra charge of $2,500 and refused to resolve it on the phone trying to say I owed it, which I quite obviously do not as my regular renewal payments had been coming out. $2,500 charge for what, breathing oxygen? They won't even resolve it on the phone or refund me. I have to file fraud at my bank or sue them to get my money back. They had also done a similar overcharge prior adding an extra $70 a day that took forever to refund. Do not rent from them, they will steal your money and try to justify it. Pathetic company, thieves, criminals, worthless scum bag pigs, no customer service whatsoever, just greedy cocksucking corporate cum stains.

Steven is a Gem. He understands customer service. Very professional - if you Book ahead of time,…read morehe will do his best to assist.

Wonderful experience. I had a stretch limo. So much nicer then an Escalade. Much more relaxing and…read moreprivate. Had a wonderful driver and he made it in less than 3 hours to JFK airport from East Hampton. Highly recommend them. Oh and he was right on time. Little early but not too early!

I had a round trip JFK to Hamptons trip planned with 2 car seats. For the return, the driver…read moreshowed up with NO car seats. I had stressed this at the booking and confirmed a few days prior to each trip. Not really the driver's fault as he was unaware of this important detail but....it was a mess. Dispatch was no help and no alternative was available. We were forced to miss our flight, incur another night's lodging and rebook with another car service. I emailed asking what on earth and got no reply. Terribly customer service!

You cannot find a more dependable limo company in the Hamptons. Besides using Molly and…read moreSouthampton for our event, she makes herself available when you need a car the most...I've known her to make 2am pickups when in need of a ride and I've known her to make pick ups in Manhattan when your people have to be out east on a moments notice.

The lady I spoke with was rude, and for this reason, our conversation didn't go past 30 seconds. I…read moreattempted to provide all the necessary information that she would need to pick up my passenger, but she kept abruptly interrupting (asking me irrelevant questions, which she would have realized were irrelevant if she would have stopped to listen). I'm amazed there are so many good reviews of this company. I'll risk using someone less reliable than someone who has poor listening skills and customer service.

Super reliable and professional service. Arrived timely and courteous driver and clean and new SUV.read more

We had Kenny drive us this past Saturday for a day at the vineyards and he was INCREDIBLE! Super…read morepunctual, very kind and very generous. My father is a private commercial driver so i have high standards around situations like these and Kenny surpassed them all. He was also very transparent with where he would be parked, how we could get in contact with him, and very quick to respond to text messages. He also loved the music I was dj-ing which is an ego boost when we decide to go out east again for a vineyards day I am positive me and my girls are going to absolutely request to have Kenny again. Really took the worry out of finding a designated driver and he was just all over a trustworthy, reliable guy. Sunny Limos did us right!