They were supposed to pick me up yesterday morning. My son walked in to Southampton Enterprise and…read morethey said I should call. I had called over a hundred times already ! Brian told my son he had a cargo van. That's not what I reserved! I can't nor should have to drive a cargo van. 2.5 hours until they answered the phone. It cost me $40 to Uber to my sons job so I could take his car to work. The same amount to Uber him home. He missed a day of school. Here I am Friday morning when Brian promised he would pick me up at 8:15 am. It is now 8:35. I'm on hold for the SH location 20 minutes and no one has even picked up the phone. 15 minutes on hold so far with customer service who said they would call Brian. They're "hold" advertisement says they are happy to pick you up "we'll be there" " we love going the extra mile" WELL??? Where are they??? No accountability, just empty promises and "umm I'm sorry what can I do ?" From Brian yesterday. Why ask if you're not going to do anything ? Customer service is no better ! No return call. No car. They said there's only one person in the office. My son said there were at least 8. So they lie. Brian should be fired. Now I'm told someone is on the way. No answers for why I wasn't notified. Again

Nobody working at the desk. Waited around for 20min or so for someone to show up. The lady was…read morenice. Forgot my bag in the car when returned. Went back to see if they found it. I was told they didn't find anything.. which I don't believe.

Laura's Car Service is a SURE THING!!! Laura was very quick to respond to my last-minute inquiry…read morefor a round-trip car service from the airport to Montauk. She gave me the best price out of anyone I reached out to, answered any questions I had, and set me up with a driver right away. Phillip, the driver, was extremely responsive, great behind the wheel, and accommodating to all of our needs. He even picked up cupcakes and a small bottle of wine for one of the passenger's birthdays . Just the best. 20/10

Outstanding service! Excellent price and highly professional!…read more I called around to get the best price and Laura was by far the most reasonable. She is incredibly friendly and knows the area well! I would definitely use her again in the future! 5 star service!!!

I was well within my contract, had a flat tire renting from Hertz for Uber, called to get it towed…read moreand they decided to repo it instead saying it was overdue a month prior. I hadn't received notice of that false claim and every week it was auto renewed, and pulling money from my account. A week later they pulled an extra charge of $2,500 and refused to resolve it on the phone trying to say I owed it, which I quite obviously do not as my regular renewal payments had been coming out. $2,500 charge for what, breathing oxygen? They won't even resolve it on the phone or refund me. I have to file fraud at my bank or sue them to get my money back. They had also done a similar overcharge prior adding an extra $70 a day that took forever to refund. Do not rent from them, they will steal your money and try to justify it. Pathetic company, thieves, criminals, worthless scum bag pigs, no customer service whatsoever, just greedy cocksucking corporate cum stains.

Steven is a Gem. He understands customer service. Very professional - if you Book ahead of time,…read morehe will do his best to assist.

Very unprofessional and rude, even thought they've sent two confirmations earlier in the day at the…read moretime of pick up they didn't have a vehicle available, the dispatcher doesn't even know what she's doing and show not effort to help or to offer other options to get a rental The worse rental service ever!

I had the absolute worst customer service experience of my life at this location. On the day of my…read morescheduled pick up I was informed the location was closing two hours early and I would have to change my pickup time. This was not possible as my train arrived 45 mins after the location closed. The staff was unwilling to make any accommodation aside from suggesting "I ask a friend to go get the car early for me". After expressing my disappointment and asking to speak to a manager the employee at the desk hung up on me. Luckily I went around the corner and rented from Enterprise who were much more helpful (and less expensive!)

I booked a ride through Doug's last minute when on a weekend girls' trip in Greenport. We noticed…read morethe availability of Ubers was fairly unpredictable and wanted to ensure we'd have a ride to a winery the following day. I put in a request on the website and coordinated with Doug via email. It was very reasonably priced and Doug was super accommodating! We had a great driver - shout out to Jodie! - who was professional, kind, and punctual. I had tried to contact several other North Fork based transportation and taxi companies and they either never got back to me or quoted something astronomical! PLEASE give your business to Doug's - you won't regret it!

Doug came and picked me up in New York after my office Christmas party. He was there right on time…read moreand didn't complain when he had to wait a little while for me. The price was right, the car was clean and he was a good driver. When he dropped me off he made sure to wait until I got into the house. Very nice guy and I recommend him.

You cannot find a more dependable limo company in the Hamptons. Besides using Molly and…read moreSouthampton for our event, she makes herself available when you need a car the most...I've known her to make 2am pickups when in need of a ride and I've known her to make pick ups in Manhattan when your people have to be out east on a moments notice.

The lady I spoke with was rude, and for this reason, our conversation didn't go past 30 seconds. I…read moreattempted to provide all the necessary information that she would need to pick up my passenger, but she kept abruptly interrupting (asking me irrelevant questions, which she would have realized were irrelevant if she would have stopped to listen). I'm amazed there are so many good reviews of this company. I'll risk using someone less reliable than someone who has poor listening skills and customer service.

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future