This was my 2nd time renting from Hertz in Weymouth, MA. My 1st experience Oct of 2021 was not that great. My recent visit Oct 2022 was a million times better thanks to Manny and Chakeem!!! Went fast and they made the whole process extremely smooth. They were professional and explained any questions and concerns. Always grateful for people who know their job and make the experience a good one. Thanks again !!! read more

I have visited this location several times, and the same employee with the large beard is always rude, disrespectful, and unprofessional. He talks down to customers, refuses to answer simple questions, and makes people feel humiliated instead of helping them. I also witnessed him speaking disrespectfully to other Black customers, and based on my experience, I felt I was treated differently because of my race. Hertz should seriously review this employee's behavior. read more

I rented a car at Hertz on Washington Street in Weymouth while my car was being repaired. No walk around was done done before I took the car. When I returned the car (I had driven about 40miles), nothing was said. About an hour later, I was called telling me there was damage to the front right passenger side. I went in and saw the damage. How do I know that the damage occurred while I had the car?? Is this common practice for Hertz? read more

TLDR: the customer service was worse than stepping on legos first thing on a Monday morning. 2 days after initially booking, we decided we would like to change the pick up location. The customer service representative that picked up the phone was pretty disrespectful the entire time. Not to be rude, English wasn't her first language and she made sure to be sarcastic and churlish every time my wife asked her to repeat herself. Once she asked for a supervisor, their tone quickly changed and she was apologetic. She tried to prevent us from getting to the supervisor by waiving a fee. Which is ridiculous that they wanted to charge us $100 to change pickup location or just straight up cancel considering the event is over a month out. Somehow ALL the supervisors are in a meeting, of course. And after waiting on hold for 45 mins for a supervisor, they hung up. Hertz, this is definitely some pretty terrible behavior especially toward folks that have status with you. read more

The customer service here is HORRIBLE. I have never in my life experienced customer service as bad as what it was with Sam. In fact, I have never encountered such a vile and disgusting human being ever in my life. He was rude, passive aggressive, changed what he was saying every other sentence, and then basically told me I was stupid for questioning his changing information . Once I looked at the reviews I realized this was not a one time thing, but a common experience with Sam, who works the desk. If I could leave zero stars I would. There are simply not words to describe how negative the experience was. Given even the brief interaction I had with him, I'm sure a review like this will not be enough to change Sam's behavior. But I hope at the very least that someone from Hertz sees this and recognizes that Hertz is losing significant business, not just mine, by employing Sam. read more

The bearded guy with glasses was a jerk from the start. My daughter and I walked in for information on renting a car we greeted him and he didn't even greet us he just sat there with a face like if he was smelling his own crap because that's what he was . He was a piece of crap. . He had a crappy attitude. My daughter told him that her father spoke to a lady on the phone that works there that she can help him out unfortunately she wasn't there and this guy says " well she's not here and she can't do anything because SHE WORKS FOR ME!". Very arrogant about it. My daughter has been polite throughout the time as she asked questions and this guy was speaking to her with a condescending tone I noticed he kept shaking his leg like if he was trying not to explode with anger on us. I was waiting to see if he was going to yell at us because I would've cussed him out... he's ridiculous Quickly building up his anger on us for no reason he needs to calm down it's only a job he got up and walked away to another room he better walk away. read more

Pretty terrible experience. Reservation was made through my insurance. I attempted to call in advance of arrival to make sure it would be ready, but the phone rang for 45 minutes. I go and the guy at the desk is arguing with someone because he charged them twice. He told them to get a new bank and that he can't do anything. Should have left then. Actually getting into a car that I had a reservation for took over an hour. Multiple people were waiting and he would half assist someone then move on to the next person before finishing. When he finally does help me, he tells me only EVs are available. I look out in the lot and there had to be a dozen gas vehicles sitting there. I offer to pay out of pocket for the difference of what my insurance is providing and their price for literally any gas vehicle. Was told no and was given a half charged EV. The guy told me to watch YouTube videos on how to charge it. You'd ask this guy a question and he just wouldn't respond half the time. During my check out at the vehicle he walked away from me mid-question. I promise you I am more chill than most and wasn't giving him a hard time, but he just didn't seem to care about customer experience whatsoever. I wasn't even told when the vehicle was due back or what the fees charged to my credit card were for. The interior was clean enough, but not great. The battery on that thing would go down like 5% for every 2 miles driven it sucked. I attempted to charge it. It said 12 hours to completion, would charge for 5 minutes, then say completed. I'm not going to spend 12 hours sitting there babysitting it to make sure it stays charging. Ended up dropping it off a day early after-hours. Only easy part of this process. Ended up going to enterprise down the street the next day and had an excellent customer service experience. read more

The employee Rick is BEYOND unprofessional! Avoid this location at all costs! Wouldn't honor my reservation. Told me id have to pay for an upgrade even though I didn't want one. Started yelling at me when I tried to show him my reservation. read more

Reservation process and customer service is less than desirable. I made a reservation online and it was confirmed. I decided to call to be safe. The phone rang for 15 minutes before anybody picked up and when they did pick up and I explained I was waiting to speak to someone about my reservation for 15 minutes and my uber came during that time the rep put me on hold again! Can't make this stuff up. SMH! By that time I was already in my uber heading there. Only to find out that payments through debit card had to be a day in advance and that they do a hard credit inquiry when using a debit card. A waste of time and money when all they had to do was state their policy when I made the reservation. Reservation canceled and money wasted on a uber that will never come back to me. Poor communication, poor customer service and a lack of empathy. read more

Horrible experience here. I walked in to rent a car indefinitely to drive for Uber. The staff person was watching videos and eating a candy bar and refused to even look at me until he finished. I was trying to gather info from him on renting a EV and he wouldn't give me any info I needed regarding how and where to charge the vehicle. I asked if if there was someone else that could help me and he told me that he was the manager. He was not the manager so I just walked out and will never return or recommend this location. read more

I rented a car from the Weymouth HLE location a few weeks ago while on vacation. Several issues: 1) Car wasn't ready at pick up despite my reserving one online well ahead in advance. The inside was vacuumed but the exterior was still dirty (bird feces on roof of car). 2) The car was only at half tank of gas yet the rental record document said it was at full. 3) Liability insurance was added even though I did not ask for it and I already had my own car insurance that would cover me. Unfortunately I noticed too late the discrepancies on the rental record (a few days later) so I went back to the Weymouth HLE location to tell them the record wasn't accurate. The agent's reply was : 1) Don't worry about the half tank of gas, he takes a photo of the gas gauge before handing the car over. Just return the car at half tank. 2) He couldn't do anything about the liability insurance as the return location was different so I would have to take it up with the return location manager at Logan Airport when I return the car. Fast forward to July 12 when I return the car to the Logan Airport location and speak with the agent there: My gas tank was at 95% full (well past half tank) but the return location agent said he could not find any record in the system of the car being at half tank at pick up so there would be extra gas charges. He then explained any changes to the rental agreement (such as liability insurance) needed to be made the day of pick up. He also said if I waived liability the Weymouth agent should have asked who my car insurance provider was (which never happened) and at each signature location before I signed the agent was supposed to explain what I was signing for (which also never happened). Fortunately the return agent was nice enough to remove the gas charges but I would still owe the extra $300 for liability insurance. 5 stars to the Logan Airport Hertz agent as he was the utmost professional and explained everything calmly and clearly. If I could give negative stars to the Weymouth HLE agent I would due to his lack of honesty in his replies and not following protocol. This is by far the WORST car rental experience I have ever had and I will rent from another company in the future even if they cost more because at least I will know what I am getting into. read more

This place doesn't even deserve one star. This location is literally the worst place to rent your car from. Zero customer service, no oversight, no standards, doesn't follow policies... Came here to pick up a rental car that I reserved the day before. Came into the store and the guy working there didn't even acknowledge me. There was a long line of people and he seemed busy so I figured he was occupied so I left him alone. 10 min into waiting, he finally asks me what I need and I told him I was there to pick up a car. He told me he doesn't have any cars to rent out. I asked him why i was able to reserve one online and he just told me to call corporate customer service. I was floored by the response so I kept pressing him and he started spitting straight lies. I told me there were 25 people ahead of me and I was like how is that possible when I booked 10am pick up time. He then offered me an electric and I told him that wouldn't work. And then he just ignored me for another 10 min and asks me again if I wanted the electric. At this point, I gave up talking to this guy and straight just asked him what my options were. He was useless and then thankfully another lady who works there walked in and she eventually helped me out. But I had to wait around for 2 hours just to get a rental car. During my two hour stay, I saw so many customers come in and get turned down because they booked on the day of. The guy working there, whoever he is, someone needs to check in on this guy because he is TERRIBLE at his job and I can't believe this kind of place can function and operate. It is truly mind blowing. read more

First of all, we preferred a car from there and when we went to pick it up they wouldn't give us the car that i needed to go to college with so we would have space to pack everything. The guy who didn't gave us the car was an asshole and made us wait 45 for us to just not get the car. 0/10 Do not go to this place to rent a car. Go to enterprise with nice employees and good prices. Fuck hertz and all the scumbag workers. read more

Save yourself time, money, and bad treatment from this Hertz, and rent from Enterprise down the street like I ended up doing, they are extremely helpful and great people to rent from! If I could rate zero, I would. I had to create a yelp account just to warn people about this place. I wish I read the reviews here beforehand, so I could be warned of the infamous long-bearded employee who has appeared in multiple reviews... I made a reservation for 9:30, the place was packed and I didn't get to the desk until about an hour in. Extremely rude, abrasive, and condescending attitude from the one staff who was working (Beard Guy, apparently he's also an abuser!). I tried to give him the benefit of the doubt, considering it seemed he was the only worker in there at the time. However, I should have known better after seeing the way he would try to rudely coerce other customers into renting a Tesla. If they refused, he would become visibly irate. When I met with him, I asked if I could change my reservation to an earlier time, and he just gave me an abrasive "no". I was then told I could not get a car because of this date change... I then asked if I could just cancel my reservation and get my money back, and was once again met with the abrasive "no"! (Had to call Hertz customer service to get my money back) If this is their standard for customer service here, I feel bad anyone who walks into those doors. Had to walk down to Enterprise to rent, where I got service leagues above what I got at Hertz. This would have been my first time renting from Hertz, and now I will never rent from them again. read more

I will not return. I've been a loyal customer to this location for over a year. I've always been helped with care, kindness and sincerity. Employees have listened to my needs and matched vehicles perfectly to what I need - making my trips to my child's college drop-off & pick-up FLAWLESS. I have taken the time to answer lengthy customer satisfaction surveys to make sure they get raving reviews. I'm moving my child back to school this week & I headed straight to HERTZ for a spacious vehicle. Long story, short...Sam will have me not returning to that location. His personality and attitude towards me was as if I was a bother to his entire day. It takes a lot for me to get upset. Even the other employees looked concerned when I walked out of there. I'm disappointed. read more

Reserved a car and had confirmation. Took a Lyft to go pick it up and they told me they're booked and didn't have a car for me. That was it, didn't try to fix it. Then I cancelled everything right then and there. 3 days later I get charged a no show fee. read more

Gave me a car with a flat tire. I got in the car and the pressure was on the lower side so I went to the gas station to fill it up. The next day, my tire pressure had dropped significantly. I called to let them know that there was a big leak in the tire and I have only had the car for less than 12 hours. They said "what do you want me to do about it?" I asked them for a replacement as I needed the car for an extended period of time. They said "don't have any. You can get it replaced at a service master" and left it at that. read more

Use this car rental only if you don't need to rely on your car being available when you need it! And if you're ok with poor service. Reservation made online for pickup at Weymouth, MA location. Went to pick up and was told very dispassionately that no car was available. No email to save me the trip to their office even though the rep told me there was a long line of others waiting for their reservations that couldn't be filled ahead of me. No apology or explanation given. No alternative solutions offered. I'm starting to wonder if the location is a front for some illegal activity due to the many men coming and going as if they worked there. Why so many workers with no cars to rent or service? Had no problem getting a car from Hertz at the airport the same day. I guess each Hertz location is on their own and they don't coordinate with each other. Looks bad on Hertz. read more

This location needs to be shut down. Horrible customer service!!!! They do not value your money or time. The manager Sabina Rogers was very unprofessional and rude. Go to another hertz or try enterprise. read more

I've rented a car here several times, sometimes making a reservation the same day as pick-up. They always had a car for me, and the rates are always some of the best in the area. A few times I was given a free upgrade. Always good, efficient service. John from Quincy, MA read more

This location is the worse place to rent cars from the staff there are unprofessional , and have an attitude about their short staffing and take it out on the customers. One of the manager "Sabina Rogers " picking up FaceTime call with inappropriate language. It's just awful please save your money and time . read more

Dropped my car off on the day it was due with a full tank of gas right in front of their security camera. Left the key in the drop box since they were closed. The next morning I receive my receipt and they charged me for gas and an extra day. Luckily, I take photographs. When I sent it to their customer relations, they fixed the issue. Obviously, this isn't a Hertz issue.... This is an issue with the branch. Always take photographs when you pick up your vehicle and when you drop it off! read more

I was transferred over to this Hertz location in order to arrange a car rental due to being in an accident. As this was my first accident, I was still shaken and at least had the pleasure of going over each step with my insurance claim person. This was not the case with the representative at Hertz. For some reason, I was transferred over to his mobile phone number and he was very rude over the phone. It seemed as though I had a caught him at a bad time as he was out doing rides. The phone call was unprofessional and unpleasant - I did not even get to arrange a time to get picked up as he had to promptly hang up. Days later I called back and still nothing had changed - my time was still an inconvenience to him. Instead of being driven to the car rental, the sweet souls at my car shop ended up driving me there (as I offered to uber to Hertz instead). What kind of car rental is this? A joke? First of all, you guys need more employees so that the one person running this place isn't the only one doing everyone's jobs, and secondly, please treat your customers like customers, not an inconvenience. It is already an inconvenience for me to deal with my personal issues, the last thing I need is to be stressed out by someone who cannot pick me up. read more

I am hoping to change this rating if I can get someone to answer the phone or call me back. I booked a large vehicle for one week to take my family on a road trip. We are packed and ready and peopleexpectingus 500 miles away. Pick up was at 10am. At 945am I got a call and a man said they had to look for a vehicle and he'd call me back in an hour or so. It's now 2.6 hours and I get no response. I simply WANT what I booked. Other car rental establishments tell you upfront if they are out of cars when you make the reservation. Hertz should too. read more

I rented a car from Hertz Rent a Car in Dedham on 290 Bridge Street Route 109. I had reserved it on line. Just wanted something to get back and forth in as my vehicle was going into the mechanic's shop for repairs on September 23rd 2021. Hertz Rent a Car advertised if you rent a car in line and pay for it in advance the price is significantly cheaper than if you wait until the day it's needed and you rent it at the office. So I took the offer on September 16th 2021 and prepaid for an economy rental car to be picked up on the 23rd the cost was $435.49, I called & explained that I wasn't sure how long my car would be in the shop. It could be 2 days, 4 days, or a week. They said that would be no problem. The day I picked the car up was a Thursday Sept 23rd , I said why don't we just say I'll have it until the 30th, just in case. I was told no problem. Just to call the day before to let them know when I'd be returning. With the fees which were vehicle licensing cost recovery @ $47.14 , prkingTKT/P $2.63 and tax of $35.61 the total cost should have been $569.73 . I returned the vehicle on September 29th 2021. Hertz Rent a Car decided to charge me for an extra day that I did not use because I had said it may be at the mechanic shop until the 30th as a guesstimated time period. Not only did they charge me for the extra day I did not use but, they increased the rate to $87.10 for the additional day. The cost per day for the days I used their vehicle was $62.21, which I believe was even more than advertised on line if paid in full in advance. The men in the office argued with me that they have a 5-7 day policy in which if you return the car early , you still pay for the 7 days. Well I used the car for 7 days paid for 7 days but was charged for 8 days and at a much higher rate than I paid for the week . My bill went from $569.73 to $608.10 and they refused to refund me my money. They were unprofessional, and their practices are underhanded. I would never ever rent from them again. I would never refer anyone to them and I plan to report them to the Better Business Bureau, along with The Secretary of State, William Galvin's office and also The local television station that investigates fraudulent companies such as theirs. I have always done business with Enterprise Rent A Car and have never had a problem. On top of the charge of $87.10 they also took a deposit of $500.00 from my debit card , which they said wouldn't be returned for 7 to 10 days. I have rented cars from Enterprise with a debit card and have never had to give a deposit. I hope that people read this review and stay clear of their company. Janice Davis Canton, MA read more

Worst place to go ever, do yourself a favor and don't even try , the manager (Jeff) worse customer rep I ever had to deal with! Don't go there , hertz step up and clean house read more

I have rented a car three times in the past two months while my truck was in for repairs. Because of the money I was spending at the mechanic, each time I used the rental company with the best rate to save money. I had a great experience with both Budget and Enterprise in Hanover. Not so with Hertz. Both pickup and drop off time are scheduled in advance but both times I found myself standing outside a locked door saying they 'stepped out'. I know that companies are trying to cut costs any way they can but this is definitely going to lose them business, it's lost them mine. read more

This is the worst rental car experience. Only family car died today. We booked a rental online, took a taxi to this location for pick up. Got to the door and woman tells us they have no cars. I told her I booked a reservation, she said it doesn't matter. Poor customer service, also what car company let's you book a car at a location where there are no cars available?!?! read more

NEGATIVE 5 STARS! I reserved a rental car three days ago with a debit card (which I have done here In The past). I just took an Uber to get my rental. I am now stranded in the HERTZ parking lot In Weymouth Massachusetts because Hertz does not take debit cards for a form of payment?!? When I arrived at the reception desk, The man waiting on me explained that they will put a $500.00 hold on my debit card, which I expected and Was fine with. When I gave him my debit card, he handed it back and told me that I had to pay with a credit card (which I do not have) . I am now stranded here. All of the other rental agencies that accept debit cards for form of payment are either closed or do not have any inventory at this time . The closest car rental agency is at least 20+ miles from here at Logan airport in Boston.I have no choice now but to either take a taxi there or some form of public transportation. This is my vacation, and so far it may be ruined because of Hertz! Had I have known that Hertz only accepted credit cards, I would have made a reservation with a different car rental agency three days ago. My vacation very well be ruined as there is a shortage of rental cars in the area. I will most definitely be contacting Hertz management to express my disgust read more

I wish I could give zero stars. Not only was this place completely unprofessional looking, but the customer service was terrible. I reserved a car online and ended up walking out without a rental after being given the runaround. My advice... spend a little extra money and go down to Enterprise about 1/4 mile down the road. read more

Hertz went above and beyond to exceed my rental expectations. I did not have transportation to or from the rental location and was very grateful for the complimentary Lyft ride to pick up my rental and then the ride home from Hertz driver, Jack (who was extremely personable!), upon my return. For my rental car, I was upgraded to a 2019 Jeep Cherokee that was beautiful and practically brand new. I could not have been happier with the overall experience and will absolutely be back in the future. I will also highly recommend Hertz to my friends and colleagues. read more

If there was an option for zero stars, I would have left it blank. The company of Hertz should be embarrassed to have an office like this one. Went to pick up my car and no one was even there. An unprofessional note telling customers they will be back around noon was posted at the door. How can you run a company like that. This location should be shut down and already looks like it is. read more

I rent cars often , Either with Enterprise or Hertz when i travel for work or for pleasure, This last experience i had is easily the worst ive ever had . Nicole is the rudest and most unprofessional person i have come across in the customer service realm,My first rental smelled horrible like milk had been split and not cleaned up , I returned to get another vehicle and after a day of driving it the steering started to perform differently , When i called to request an exchange due to not feeling safe in the car i was renting for two weeks, (I should be safe right? Guess not) , Nicole refused to swap it out as there were "no other cars available at that time" and she would call me when one came in , I never heard back , i called and was told id be called back . No one called to follow up on my safety , I was stuck driving in the rain and snow with a car that made me feel unsafe, Thanks!! I was charged the wrong price after I returned the car and charged a cleaning fee because "ashes" were found in the car , I DON'T SMOKE!?!?!.. I'm Dumbfounded on how something so simple could turn into a complete disaster. I'm not saying Hertz in general is horrible but the Weymouth location is and Nicole should be in the unemployment line yesterday! Shes Horrid! A lost customer for sure and Ill tell everyone about my horrible experience ! Thanks again Hertz-Weymouth! read more

The new team in Weymouth gets the importance of great customer service. I'm a regular customer for business and some personal rentals. The car is always ready (and warmed up during the winter) and without issue. The team makes the process easy, no waiting on paperwork, etc. It is a pleasure to work with them. read more

My sister and I picked up a car there on 02/09/2014. After a lengthy attempt to get us to upgrade to a different class of car and buy insurance we didn't need, we finally got the car we came in for. The outside of the vehicle was filthy, and I was a bit surprised that we weren't offered a car wash voucher. Every rental place I've ever been to has given a voucher if they hadn't washed the car themselves. The inside of the car reeked of cigarette smoke, and was generally filthy and in need of a good cleaning. Just a cursory vacuuming would have done wonders. The car had low mileage, but was making mysterious noises and was badly beaten up. Now I remember why I always seem to go with Enterprise! read more

If it were possible to give negative amount of stars I would!!! Hertz rental in Weymouth are legitimate thieves and their customer service is a joke! The store manager is rude,ignorant and useless as far as being helpful or informative in any way,shape or form. I was in a serious car accident and my suv was a total loss,thankfully I had rental insurance and was not left without a vehicle for very long. I chose to rent from Hertz because I found that they required a cheaper deposit ($140)than the other local rental agencies in the area. After signing some paperwork and taking the deposit out of my account I was given a Toyota Camry that was a far cry from immaculate. The car was not vacuumed, the windows were filthy and there was pollen all over the car inside and out. The gas tank was about 7|8 full and I chose to pass on their option to purchase fuel in advance from them. I had the car for six full days and topped off the gas tank on my way to drop the car off after hours. I spent almost an hour in my drive way cleaning the interior, vacuuming the floors,seats and trunk.I washed the windows and all the plastic,console,doors and headliner with Lysol all purpose cleaner. This car was absolutely SPOTLESS inside and not once did I smoke in the vehicle during the entire time I had it. Well it has been five days since I returned the car and dropped the keys into the after hours drop box and not only have I not been reimbursed my deposit but they just charged me $150 for a "cleaning fee"! After three phone calls and about an hour and a half on hold combined between the store itself and the billing department I was told that they had to detail the car before they could rent it because of what appeared to be ashes in the car. This is impossible because no one smoked in the car while I had it and it was immaculate when I returned it. I asked how I go about appealing these charges and the store manager in Weymouth told me that it was her decision and I was not able to appeal it! Of course I am going to continue to look into this but can not get ANYWHERE by talking to the employees at this location. Never again will I rent from Hertz and if I ever have to rent elsewhere I will be sure to return the vehicle during business hours to be sure there are no discrepancies between the actual cleanliness of the car and the opportunity to be robbed for a fee by the store manager!!! Bottom line: HERTZ RENTAL ARE THIEVES!!!! read more

My car broke down this past Friday night on my way home from work and i had AAA tow it to my mechanic who said, understandably, he wouldn't be able to get to it until Monday. He recommended this Hertz due to proximity. I walked in and rented a Ford Fiesta for 4 days, no problem. Both the man, who was the mgr., and the young woman employee, were excellent in expediently accommodating my needs and understanding my situation! They worked together to get me the best deal I could get and the rental car was very clean (she cleaned it while I waited) and ran fine. I ended up returning it a day early as my car was ready (thankfully not a major repair as I feared) and she credited my account and even drove me to the auto repair place to pick up my car! Yes, the physical appearance of the site is not impressive, but who cares, the car, price, and service were all outstanding! I would use them again in a heartbeat! read more