Since 1978 we paid Chet Hill for our Safeco Insurance. 41 years. We had two issues in the past…read morefew years, a bobcat ran on the freeway and broke the under frame of our 2096 Honda and a landscaper piled small boulders in the dark in front of my car which I did not see and drove over. Two claims in many years. Our rates increased to $4800 per year for our 3 cars, the Honda, my 2013 Ford C Max with 30k miles, and a third car 2012 Toyota. We tried to obtain a reduction. Nope. We finally got a quote from a State Farm, an identical policy was $2400. Yes fifty percent less. I called Chet Hill, they could not match it. I had already paid the September six month bill of $2400, we cancelled in November and a refund of $1500 was returned. I believe we were double billed for three years. I also inquired through Costco and was offered the same policy for $2100 but am sticking with State Farm for now. Shame on you Chet Hill. Arlie would be angry with you!

New to the Chet Hill family…read more My wife and I decided to go with Chet Hill Insurance a few years back and it has been a great experience. They came out and met us for coffee and went through all the insurance opportunities we had available... Any time we have a question, Colton and Jason are easy to get ahold of and enjoyable to talk to. What we appreciate the most is the number of different insurance companies we are able to choose from through Chet Hill; for example, just with life insurance, we had about 50 different company options. We were so satisfied we had our parents and friends go talk to Colton and Jason and now Chet Hill provides policies for them as well.

I have insurance with Lowell and his team for over 15 years. They are the best. I have never…read moreeven met him in person or been to his office, but they know me by name every time I call. They are always extremely helpful and responsive by telephone. I have no idea if Farmers is the cheapest, but I don't care because of the service I get from Lowell.

Do not recommend, wrote me a policy for the wrong house then refunded only a portion Of the premium…read moreafter the took my money and I caught the error. Tried 3x to get my wife first name corrected, we determined the staff is too incompetent to handle this so we gave up. I think the owner should get involved but I am sure he is out golfing. I recommend you go elsewhere for your insurance needs.

After one company raised my auto rates, they found me another top tier insurance carrier with the…read moresame policy limits, and a much better rate. It was painless for me- a phone call was all it took. Still a very satisifed customer, and won't be going back to checking rates and shopping insurance myself- with a good agent who's plugged into the market, you get up to date information on where the best rates are for excellent coverage without doing all the research.

We gave Hillsboro Insurance three years to live up to the recommendation that we had received, but…read moreenough is enough. We have had canceled policies each year due to Hillsboro Insurance's lack of communication and follow-through. Hillsboro never contacted us about not receiving payment from the bank/escrow account; they just allow the policies to cancel! When we were trying to get coverage on a second home, Lisa told us it was covered, but refused to send us a copy of the declaration page. After months of calling and emailing, I finally got her to email me the document. Headache after headache with these people. I'm so happy to have changed everything over to a different company!

I found Hillsboro Insurance last year at a local charity event they were sponsoring (which was…read moretheir first Thumbs up) and decided to contact Lisa to look into my current policy and see if there was anything she could do for me. She was able to save me money on my policy and find some gaps in my coverage. I have found insurance to be pretty complicated and Lisa took the time to review everything prior to our first meeting and took plenty of time showing what was going to be good for my family and what I might not need to worry about as much. I now call her from time to time to ask for her to go over my policies and see if we need to make changes. Since Hillsboro Insurance is independent and can shop many different providers I don't need to. I feel very well taken care of by Lisa and the Team at Hillsboro Insurance.

Stopped in to discuss my online quoted rates and was greeted by Priscilla immediately. She reviewed…read moreall my choices, explained things I'm not fluent in, and helped me secure a top-notch policy for MUCH cheaper than my prior coverage with another company, and with even greater coverage. I was shocked to learn that State Farm's Top level protections were even better than most other's standard coverage. With the costs for newer vehicles, improved coverage will help cover me if an accident involves one of those pricier vehicles. Thank you, Priscilla!!

We called for quotes and had a speedy response to set up a phone appointment with Sean. Sean was…read morefriendly, knowledgeable and helpful giving us verbally and by email all the information we needed to make our decision.

Upon looking for house and auto insurance, we came across State Farm and Doug Menely, as well as…read morehis office staff, Ann. We couldn't be happier! Ann was extremely efficient at processing our paperwork, AND friendly -- to the point of saying hi to us out-of-context at the local vet! They're situated in a lovely historic house/professional building in the center of Sellwood with easy parking. And, the best part? Their rates were 1/3 the price of Liberty Mutual. Awesome!

Based on our experience this branch of State Farm is unsatisfactory. The level of customer care we…read morereceived from the office clerk is below average. She is like the telemarketer that never stops calling. Every transaction was stressful. She constantly made us feel if we did not get the coverage SHE wanted us to have, we would lose everything. The only reason they were our agent momentarily was because our agent of almost 10 years retired. In the end, we went to another agent. Four years ago the reviews they received may have been deserved. However, based on our experience 1 STAR is a stretch.

Before I stopped by Mosaic Insurance I had little to no knowledge on how it all worked. When I met…read moreEdward (Eddie as he asked me to call him) for the first time he explained to me everything that I wanted to know and needed to know. He was really inviting and an authentic person and was really appreciative. Not only did he get me a really affordable quote for me, but he educated me on how I can keep my rates low. This is a wonderful business where I felt welcome. Thank you Mosaic Insurance!

They got me the exact insurance I needed and made sure it had all the nuts and bolts. They spent…read moremutiple phone conversations changing it and making sure it was my perfect plan. It was affordable and cheaper than what I already had with more benefits on it. These guys were easy and painless to work with.

I had one accident in the over 5 years I was with this company and they refused to renew my…read moreinsurance policy. I emailed them twice and phoned them and no response. Poor customer service.

I had my insurance with State farm 6 years ago, and Tiffany Kim has been my agent for 5 years now…read more Agent and the staffs will do their best to give you an answer for your concerns or insurance needs, even though pricing might not be the best you could find out there, but for the service level that you get and a team that will reach out to find a solution for you, this totally worth it. Sometimes with insurance, you don't find out who has the best service until you have a claim, and I could say State Farm in general and this agency in specific is a great example of that.