We brought in a sample of the stain we wanted to match with a piece of the wood we would be using…read more Left is there for them to match- asked about mixing stain and were told yes. We went to pick up the stain, and they had just pulled a can from the shelf and said this matches. Additionally, they used paint stick to show the stain never really putting it on the piece of wood we brought. The person said if we have something that matches, we don't custom mix. The wood they put it on was not what we provided, and they never tried to match the sample. Then he said I can put it on the wood you brought to show you the match- right paint it on and we just say okay.... NOT!!! Poor customer service. Called another Sherwin Williams store in Bluffton and they will mix the stain to match.

Horrible confrontation with the store manager, Marcus Allen! We were placing an order for two…read morepaint cans. One had an issue and was no longer being carried in the formula. While the store manager was on the phone checking to see if another store carried the old formula, I was having a private conversation with my husband. Little did I know the store manager was listening to my private conversation and felt I was looking at something on my cell about the paint! He immediately took offense, interrupted us and said he would "prove to us that he knew what he was talking about and that he had 13 yrs experience ". I was confused and said you don't have to prove anything and that I didn't know what he was talking about. He rudely said "well, you were on your phone on the Sherwin Williams website". I showed him my cell and said I WAS ON THE PAPA MURPHYS website!! He STILL insisted on printing something for "proof" of something we had no concern about Terrible customer service! And this from the guy who proudly told his name and that he was the store manager! Think twice before you think about using this particular store! Or just don't be with in earshot of Marcus so he can't eavesdrop and assume your conversation is about him!

Great friendly service. There are 2 Sherwin Williams stores in the area. My wife and I visited…read moreboth. The prices are the same, but the selection here was much greater. They had the exact color we were looking for. They also accepted our discount coupon.

From the owner: Your local Sherwin-Williams Paint Store in Bluffton, SC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

My wife and I visited this store based on its location. This is mainly for contractors, although…read morethey will service walk-in customers. They didn't have the selection we had hoped and the customer service person suggested visiting the retail store. Great advice.

I went here to get some touch-up paint for the home that I just moved into. The ladies there were…read moreextremely helpful, especially Annie, who spent about a half hour mixing colors to try to match the small chip that I had taken from the wall. Now, in the end all I bought was a quart of paint, hardly a big order, but they treated me like an important customer. It was great.

Although their posted hours are til 5:00 pm on Saturdays, I came in at 4:00. The girl helping me…read moreexcused herself at 4:15 to "go to the bathroom." One girl behind the desk left the store and the other was counting the cash drawer at 4:30. The girl who 'went to the bathroom' never came back, never acknowledged me, asked if I needed more help, or said goodbye when I walked out, so I left the store at 4:45 NEVER to return, that kind of lack of service is inexcusable. I hope the owner reads this!

I went in for a paint match to my new kitchen cabinet door. A SW employee named Erika took my…read morecabinet door and was throwing it around on the counter. I told her that was a new cabinet door going back up. She then got an attitude. I will now drive out of my way to go to Benjamin Moore. She lacks customer service skills majorly.

Great help and customer support. I got the answers and help I needed. They recognize you even when…read morethey are short staffed so you are in the queue. I told her what my project was and she gave me all the awards I needed and a great color.

Tempest and the store manager Eric are the absolute best and always have the right information. Ask…read morefor either of them and they will get you squared away.

If you ever need to paint something, it makes more sense to me to go to the folks who know all…read moreabout paint materials, supplies and the correct type of paint needed for that specific project. There is no other place I would recommend if you chose to paint outside the lines (see what I did there?) and go anywhere other than Sherwin-Williams Paint Store, especially this particular one. When I walked in the door, Nicole greeted my mother and I with a smile and a lovely greeting which made the visit even better because it's those little things that leave a large impression on the way I spend my time, energy and money. Nicole made me feel welcomed and like she was interested in my business. I told her about an old wooden table I had used in my classroom and now school office spaces that someone had painted orange a long time ago. The table is highly functional and I didn't care about the color because it was in excellent condition and it was cheap. But now, that old orange paint leaves pieces of itself every time I move the table to another school, school district, classroom or storage unit and today I have had enough...Well, at least the other day on day I visited Sherwin-Williams. Nicole asked me what I was doing and made a couple of recommendations and suggestions. She knew exactly what I would need in order to get the best out of the project. She went out to get the color I wanted and when it was time to ring my purchase, she realized I did not have an account. She quickly entered my information and BINGO!!!! I was eligible for a discount. Yay! I was very happy with my visit in this store and I will gladly return soon. Thank you!!!

From the owner: Your local Sherwin-Williams Paint Store in Savannah, GA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Stopped in one morning with an empty paint can, with their formula on it, at least seven or eight…read moreyears old. Despite the formulas and paints changing over time, They were able to perfectly match it and help me with my project. The store was spacious and the employees were very helpful and friendly. I will use Sherwin Williams for my paint needs in the future solely based on this experience.

I have never been so dismissed as a customer until walking into Sherwin-Williams on Robert Smalls…read more First I was ignored when walking in and after being there for a few minutes the only store worker walks past me and walks into the store room. I disturbed him by asking for help and telling him that I have never been in a store where they really didn't want to help you. To his reply " OH MY GoD, what do you need? " If I were you I would not step foot in this store. I will truly take my business elsewhere where they can appreciate a customer.

Located west of MLK. Turn at the corner with an Enmarket and look for the blue canopy. A bright…read moretidy store. I needed some touch-up paint and was the only person "on line." There were two clerks, a female and male. I recognized the female's voice from an earlier phone call. Clearly the woman was the front/greet person and she never said a word to me. I find it odd that after waiting five minutes she referred to me in the third person when she asked, Ashley, her male colleague if he wanted to assist me. He said he would be with me shortly as he was mixing up a batch of paints. Ashley took my order and patiently explained my options. If my experience was based soley on Ashley, it would be five stars. He was able to multi-task, stay cordial, and promptly get my order prepared. At home my Duration paint matched perfectly even after a few years since the last coat. If you have an affiliation with a professional painting service there is a possible discount.

From the owner: Your local Sherwin-Williams Paint Store in Savannah, GA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

I never thought I'd choose one paint store over another, but this place is hands down the best…read more They have helped me match paints they keep all your paints in their system, so I'd you need more you just ask. There paint is plus or minus but the staff and quality of service is night and day better than anywhere else

From the owner: Your local Sherwin-Williams Paint Store in Savannah, GA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Just a true shout-out to Drew for going above and beyond in helping us recreate a beautiful New…read moreEngland paint color we had been searching for--what felt like FOREVER! After visiting Portsmouth, NH last year, we fell in love with a gorgeous exterior color but had no idea how to find it. A kind local paint store owner there actually drove over to the home, analyzed the color, and sent us the custom formula. We were absolutely flabbergasted! Drew took it from there and perfectly mixed the color for us. Not only did he nail it, but he also gave us a discount, which made the whole experience even better. If you have a color you love or need matched, go see Drew--he can make it happen!

I enjoy the north end Sherwin Williams store. The entire staff is friendly, helpful and…read moreknowledgeable. They take the time to answer my questions and make me feel like a valued customer.