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    Hi-Fi Heaven

    3.0 (67 reviews)
    Closed 10:00 am - 7:00 pm

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    My new Rega turntable
    Dana H.

    I found an open box turntable on their website. I called to verify it was still available and he said it was sold. He offered me a new turntable of the same make and model for a discount. He sent me a Paypal invoice which I paid promptly. I like the fact that they use Paypal because it protects the buyer. The turntable was shipped the next day via UPS ground. Since there was no signature required, I tracked the shipment right down to when the UPS truck was within several blocks. The turntable was brand new in a sealed box. I was a little skeptical at first being the 1st transaction I've had with Hi Fi Heaven but this experience has been great. I'll use them again for future audiophile purchases.

    Don't buy from these clowns

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    2 months ago

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    9 months ago

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    5 years ago

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    1 year ago

    Bought an audio technica phono cartridge for a great price, fast shipping. Would buy from them again!!

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    2 years ago

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    2 years ago

    Great deals on gear over the years for my dad and I. Used stuff comes and goes very quickly. The staff is also very helpful!

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    4 years ago

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    5 years ago

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    3 years ago

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    5 years ago

    Purchased a open box Nova 150, it was like new with very fast shipping , saved some cash always a good thing.

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    Page 1 of 2

    Ask the Community - Hi-Fi Heaven

    Review Highlights - Hi-Fi Heaven

    Greg at Hi-Fi Heaven has been amazing to work with; he's knowledgeable and exhibits true passion for his work.

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    Extreme Audio

    Extreme Audio

    3.0
    (6 reviews)
    1.8 mi

    Extremely painful Extremely long wait…read moreExtremely unorganized Extremely bad management Extremely horrible communication Extremely unreliable Extremely disrespectful Extremely expensive Extremely corrupt The list can go on but "Extreme Audio" I didn't get. Over 4 months and they still can't get the job done! I didn't ask for anything wildly crazy. I just needed to replace my dead audio radio. I thought supporting a small business would be nice. WRONG! On 12/21/21, I called to get a replacement radio for my car. I was quoted $300. The next morning, I went in to put down 50% deposit. I told them I need my back camera to work. Chris told me I needed to upgrade to a $500 radio in order have back camera. I agreed and put down $400. I was told they will call me once my radio is delivered. Nothing for 3 weeks! Not a single phone call. On 1/22/22, I called to follow-up on the status of my radio. The guy on the phone couldn't find my order. He put me on hold for a long time. When he finally came back, he told me the radio hasn't arrived yet. I'm sure this was went they finally ordered the radio. On 2/4/22, I called again. Still no radio. I asked to talk to the manager, Chris. I was told he already left for the day. I asked that he called me back on Monday. Monday came and no call. On 2/8/22, I got a call to schedule a time to install my radio. We scheduled for 2/11/2022. I thought the drama was over. Not even close! On the day of installation, I was told they didn't know I needed my back camera to work. I reminded them why I upgraded my radio. They said they have no records of such a request. Suddenly, they change their story to needing an adapter to make the back camera work. Since I already paid for labor, I agreed to buy the adapter for an extra $65. I waited for Chris to place an order for the adapter. I was told it would take at least 2 weeks to get it delivered since it's coming from Florida. On 2/22/21, I called to follow up on my adapter since no one called me. Once again, the person on my phone has no clue. He said he will call Chris to get the status. On 3/8/21, I called again to follow up. I was told Chris said the adapter hasn't arrived. Shit! They might as well order the dam part from China! It would be here already! On 3/15/21, I called again to request a refund. I was told Chris is on vacation and I should call back tomorrow to talk to him. On 3/16/21, I called at 1PM and finally talked to Chris. His excuse was that he was on vacation. We scheduled a time to finish installing my back camera the following week. On 3/23/21, I arrived at 9AM to get my camera installed as scheduled. The guy at the front looked puzzled and couldn't find anything scheduled in the computer. He left to the back and came back with a lame excuse that Chris will need to reschedule for tomorrow morning since his kid is sick (I'm almost sure Chris is sitting back there in his little office hiding). Being a parent, I understand about sick kids but it's not that hard to just call and let me know so I didn't have to drive across town in rainy bad weather. I left with no real schedule on when exactly I should come back and they never called me to follow up either. No surprise! This shit show has gone long enough and I have been as understanding as humanly possible. I'm done chasing them to do their job! They have a disclaimer on their invoice stating, "NO REFUNDS and all sales are final.... Anything not picked up 90 days will be sold or thrown away." I'm guessing they want to stall my installation so they can keep the extra money without doing any work, or they have been lying and never got the part to install my back camera. If you can afford to wait months and chase them down like little kids to get "part" of your work done, go right ahead and contact them. My biggest regard is thinking a small business would do a better job and deserves to get paid. I wasted so much time and ended up paying over $700 for a simple car radio replacement. NEVER AGAIN! EXTREMELY CORRUPT!!! Not to mention... the entire experience felt sexist and racist too. Stay far away, women and minorities.

    Cutting edge, clean, and high tech!…read more I am a audiophile and love good quality sound. Extreme Audio has it all from basic installs to complete custom setups. I received excellent customer service from there highly experienced staff. Guided me to exactly what I was looking for. They have a lot of choices but no too many so you don't get confused. They only Carry the best quality stuff even there low end is great at reasonable prices. There install are clean and solid. I've never had a better experience at any other electronics store. They have home audio also which I'm going to explore next year. I wish every business was this thorough and detailed with there dealings. 5 Stars all the way thanks guys

    Photos
    Extreme Audio
    The screws the owner used. not even coated or silicone. used straight dry wall screws thru my 2020 truck
    The screws the owner used. not even coated or silicone. used straight dry wall screws thru my 2020 truck
    Extreme Audio

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    Rock N Roll Land

    Rock N Roll Land

    4.6
    (15 reviews)
    0.1 mi
    $$

    For a new and used record store you'd think they'd buy a wide variety of collections, but it's…read moreseems the buyers/owners are interested in only very obscure or multiples of the same hit records. Same issue with the new vinyl selections - a ton of obscurities and a new well known artist thrown in there so they can make a few bucks. Good luck trying to search the 45s and 12" singles. I suppose it's their store and they can put up whatever they want for sale. There are places in Rhinelander and the Fox Valley that have much better selections from punk to 40s to 2020s with all genres. There's a weird vibe in GB of music store employees having a music snob air about them. No one wants to hear what wisdom they have to impart to a purchasing customer about the band or piece they're buying, especially trying to one up the customer. Be happy you're providing the public what they want versus being downtrodden on what people buy. Not impressed. That said, I enjoyed the browsing and the small selection of older music mags and pseudo vintage shirts. The older equipment was a nice addition too. They're a 2.5 but selected 3, because they're local and I want to support any vintage/retro/recycle shop.

    Awesome used/new record store, including some stereo gear. As I others have said, when you are in…read morethe zone searching for vinyl you can hang out a while. You feel very welcomed here. Owner is a nice guy who knows his craft, he buys used records too. This place has been my go to for vinyl since I started collecting. I promise you will enjoy Rock n Roll land....and yes, they have country, jazz, rap, etc too!

    Photos
    Action Figures and Funko Pops
    Action Figures and Funko Pops
    Great Accent Wall
    Great Accent Wall
    Rock N Roll Land

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    Princeton Audio

    Princeton Audio

    1.5
    (15 reviews)
    70.2 mi

    WHAT A SCAM!! I ordered a set of the Black Walnut S:One speakers with a subwoofer back in early…read moreOctober 2017. After not getting them by Christmas, as I had hoped, I called and was told they would put me on their priority list and I would have them by February at the latest. Come March I still hadn't received them. I was then told I would have them by April with an even better subwoofer shipped out sometime in June. Of course I did not get anything by the end of April either. Around the 15th of May I started calling to ask them to cancel my order and give me a refund. Of course I could not get a live person. After leaving many messages and sending emails and getting NO RESPONSE at all, I finally contacted Amazon Payments, which I had paid for the speakers through. They contacted the owner and he emailed that he would get me the refund "sometime next week". Of course that didn't happen and it is now several weeks later. I again cannot get a hold of anyone by any means. It seems I am out my $1100! I will be filing a complaint with the Better Business Bureau and everywhere else I can think of. DO NOT BUY FROM THESE SCAM ARTISTS!

    Princeton Audio is an unscrupulous and fraudulent company. Having done some internet research, it…read moreappears they may initially have been a somewhat legitimate 'startup' company. That clearly is NOT the case anymore. It seems likely their funding ran out and that they basically took people's money and closed the company down. I recently ordered a set of "Founder's Reserve" speakers on January 20, 2019. I paid $1,500.00 and have heard nothing from them after inquiring as to when I could expect my order. After looking online for further contact information, it appears that the Princeton Audio website simply no longer exists and a phone listing does not ring through. I have now filed a claim with the BBB and will be pursuing action against them. Mike Pelland, the founder of Princeton Audio, is clearly willing to victimize and scam people out of their money. If anyone else on here who has had the same experience wants to talk or exchange notes on how to go about pursuing further action against these frauds please contact me. I'm serious about getting them to account for their actions and get a refund.

    AMS Mobile Electronics and Home Theater

    AMS Mobile Electronics and Home Theater

    4.0
    (25 reviews)
    125.3 mi

    In 2010, when I got my 2001 BMW, it was vandalized it so I went to AMS for a security system. I…read morespoke to Paul Nachreiner, now the President at AMS. He remembered me from 1991 when he installed a stereo in my 1981 Toyota Celica. When we were discussing the security system for my BMW, we talked about the system he installed in my Celica. He detailed the components like he installed them last week. A short time ago, my security system wasn't working right so I contacted Paul. He asked me to bring in my car and he would take a look at it. When I got there, one of his technicians, Jason Salas, noticed that the wire to the antenna at the top of the windshield was not hooked up to anything. I told him that I recently had my windshield replaced and that the two sided tape holding the thing up there came loose. Not knowing what that thing was, I disconnected it and put it in my car somewhere . Paul asked me where it was. I told him it fell off the windshield because it was not attached right and that it was in the car somewhere. After we found it, Jason put it back in place with some good two-sided tape and the alarm worked right again. I told Paul I was amazed at how quickly Jason diagnosed the problem. He told me "Jason was Installer of the Year in the entire country as recognized by the Mobile Electronics Retailers Association back in '06/'07." Paul and Jason are the kind of people who work at AMS and that's the kind of service I've been getting there since 1991. I highly recommend AMS for their selection of quality car stereo equipment, automobile security systems and especially for the people who install everything they sell."

    I went to AMS to have DynaMat installed in my front doors. For those not familiar with the product,…read moreit's additional insulation to reduce road noise with the added benefit of retaining more sound from your speakers. It also makes your doors sound more solid when closed and eliminates rattling/vibration. Unless AMS installs it. The rattles and vibrations from my doors/windows has increased dramatically since this "work" was done. They got me in one time to see what they could do and said they couldn't find anything loose in my doors. Wish I had saved my money as the road noise was much more tolerable than my windows and doors rattling with every small bump in the road or my speakers. Edit: Thank you for the long-winded and unnecessary explanation. None of what you wrote justifies my car sounding worse than it did before the installation. I realize things loosen up over time but if you recall, I initially made the complaint shortly after the install and was told nothing could be done after my door was taken apart by you a second time. My doors didn't rattle before and they did after, simple as that.

    Photos
    AMS Mobile Electronics and Home Theater
    AMS Mobile Electronics and Home Theater
    AMS Mobile Electronics and Home Theater

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    Hi-Fi Heaven - hifi - Updated July 2026

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