Angela was amazing! The whole experience was so relaxing! The hydrafacial was super great for my KP

Be very careful coming here, they will charge your card without asking, or permission. I had a $500 charge run on one of my cards on file after I had already left AND paid for my service on another card. It was very suspicious and strange. Felt borderline illegal to have your card run without any notification or phone call or anything.. very strange and suspect. Be careful. I would delete all card numbers on your account!! Unfortunately after years of being a member and spending thousands at Haitus I will likely never be back read more

My wife has been a Hiatus client for years and has a monthly membership for their services. A time or two I have attended as well and I must say, they always deliver a first class spa experience. She also uses products they sell. It makes for som3 easy gift giving! My most recent visit was to purchase product. One of the nice things they have is a client relationship management system that keeps records of the hat she buys, making it easy for me to know I purchased the right stuff! read more

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Imo terribly overpriced for what you get. I've paid far less at places with much nicer facilities and amenities (eucalyptus steam rooms, champagne, etc.). Massage was passable. Facial was just ok. I wish esthetician had explained each step of the facial process to me as she was applying the different products. That's what I'm accustomed to at other spas but maybe that's just not a thing at Hiatus. And I left with product pilling all over my face which was not pleasant. Employees were nice and friendly so that was a plus. Overall I would just say this place is average. read more

My favorite Hiatus location! My go to place for massages and Botox. Most all the stuff is nice and friendly.

Wonderful experience! I left relaxed & rejuvenated! Great facility and caring team! I highly recommend and will be back!

Hiatus is a great spa! Highly recommend Martin for massages and Angela for skin care! They go above and beyond to customize your service!

Becca was beyond amazing! First time at Hiatus Spa and just booked a follow up appointment! She was incredible!

Hands down, best facial I've ever had! I originally booked for the 90 minute Tailor-Made facial. Once at my appt., Angela J. talked to me about the Optimist add-on with vitamin C mask and lymphatic massage and I was interested so I upgraded. The Plano location has a nice ambiance, nice facilities/ amenities, and a wonderful staff. Angela J. was great; I will definitely be seeing her again! read more

Love coming to Hiatus to reset and recharge. Every service I've received has been worth every penny!

I had a great experience until the end (3.5 stars). I will start by saying I was greeted properly and showed around upon arrival. The amenities were very clean, and well organized and the vibe was very relaxing. The healthy glass of Prosecco I was given was also a plus! My esthetician was kind and informative and I appreciated her kindness and knowledge. I received the Gua Sha facial that was a 45min (quick service). My only issue was the mask not being properly wiped off prior to putting on the serum and spf at the end of my service. Not to mention leaving and not having anyone let me know it was still there (I encountered 6 staff members on the way out) . Although it wasn't a big deal I was a little disappointed because I had to go home and wash my face and I wanted to let all of the goodness of the hydration and spf soak in for a while . Despite this issue, I do believe it could have happened to anyone. Even though I was very frustrated on Saturday, I have decided to extend grace and I do believe I would return and recommend to a friend. read more

The atmosphere was very nice and inviting, but my massage was horrible. I had Anna and she barely put any pressure on my back. It's not worth the price you have to pay. read more

Absolutely recommended. The rooms are clean, organized, once you enter the environment is appealing, it surrounds you in a calm and relaxing atmosphere. You are pampered sooo much that you feel like a queen. I am going to schedule again. Daniel: you're the best. Thank you very much. read more

Hiatus Spa in Plano was excellent. Staff was kind and accommodating. Every aspect helped create a relaxing atmosphere. The tea was delicious! And Angela gave me a FANTASTIC facial! I really loved it and I can't wait to return to try their other services. Thank you! read more

Alayna was Amazing!! The cryo sculpting in my facial really helped with the puffiness I was experiencing from allergies and sinus headache. She suggested adding a scalp treatment and gua sha to help with my headache and extra lymph in my face. It was perfect and I'm pretty sure I was snoring! Exceptional face massage. I will defiantly see her again! The girls at checkout were pleasant the relaxation area cozy and warm the tea was a nice touch. read more

I love coming to this spa. I have a membership. The staff is always welcoming and polite. The facility is always clean and stocked with amenities. I always leave feeling relaxed and valued. I see Shelby for facials monthly. And when I can splurge a little extra, I enjoy seeing Denni for mani & pedi. read more

Billie did such an amazing job. I was so relaxed I actually fell asleep. Wonderful - exactly what I needed. I will for sure be back.

Wonderful experience at the spa! The service was excellent, the atmosphere was so relaxing, and I left feeling completely refreshed. Can't wait to go back! read more

My overall experience here has been ok so far. I am a member so hopefully that in the coming months as things open up more I'll experience better than what I have thus far. My pedi is always on point but their limited color pallet and excessive prices for simple things like take off and gel add on has me looking at other places. The only massage I got there left me wanting to try a few other practitioners before giving up so I'll for sure update going forward. I have bought a few of their products and nothing has really wow'd me but I have yet to dive deeper into their face and body stuff so again, I'll update as we go forward. Overall I would recommend with reservations. read more

Hiatus Day Spa • Med Spa - Waiting area - Day Spas Near Me - Plano, Texas

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I have been going to Hiatus Spa for years. The experience is great - I love the ambiance, I love the locker room amenities, I love their special Aveda tea... however, time and time again I've stopped coming here because of the terrible front desk service. No matter how many years go by, they can't seem to get their shit together. I am always left absolutely frustrated by my interactions with the front desk from booking appointments to checking out on my appointments. It is not specific to this location either, it appears to be every Hiatus location. I truly cannot understand how a spa of such quality cannot correctly train their staff. The constantly drop the ball on applying my membership, overbill, do not have my correct gift card balances on file, and take an absurd amount of time to check you out after a service - when you have a great relaxing service, nothing is more frustrating then having to deal with the front desk. This is my plea to Hiatus, PLEASE get your front desk staff trained adequately! read more

I loved everything about this place! The treatments were amazing and so was my therapist.

Leslie A. did wonderful job with my pedicure. Very detail oriented and efficient. Thank you.

I got a great massage from Daniel. I had so many tension and pressure points and he did a great job of easing those pain points. I also enjoy the ambiance from the moment you walk in. read more

I had a facial today with Angela and it was amazing! She's so educated and kind. I left with soft skin and feeling sooooo relaxed. Will be back next month! read more

Called today several times throughout the day and nobody answered the phone. Finally got to speak to someone who left me on hold for 10 minutes and then decided to hang up on me. She definitely seemed like she was in a hurry and wasn't helpful at all. Could not book an appointment and I cannot recommend this location. They knew better customer service at this location. read more

Do not use Hiatus. I've been a member of Hiatus and my membership is on auto payment of $69. Last August I came in for Botox and I used all my balance and paid $212 out of pocket for my balance. So I was charged 09/2021 to 01/22 5 months of payment. I called yesterday and the 5 payments were verified. Here is where all the problems started: I came in today and spent $160. My balance is $69x5 which is around $350. She said I had to pay $22. Because it has to be $69 even in order to use the credit. So I said plz transfer all my balance to a gift card and I'll use the gift card to pay. She said she couldn't do anything about it because there was a $69 negative balance. Wow why though? I didn't use their service since 08/2021 and I was on auto withdraw every month. Why do I have a negative balance? She said I had to wait for the other manager to come in to fix. I requested her to call someone and she did. The manager she called was able to remove the negative $69 balance. I asked her why. She said it was just a glitch. Not anyone's fault. That worries me. They can just go in and manipulate your account. So scary. The problem continues. Now my 5 months payments became 4. 09/2021 is returned or canceled or used. So scary. We didn't get $69 refunded to our credit card. I didn't use the service since 08/2021. This is so freaking scary. The manager will call me this afternoon to get this resolved. I will update you. Update on payment: problem is solved. The manager was helpful. And she is able to put my balance on my gift card which the assistant manager on site on 01/21 said I can't do that. Update on my services: I had my Botox done on 01/21 and today is 01/28. My bruise is still not gone yet on both sides. Wouldn't recommend to do Botox here. read more

Hiatus Day Spa • Med Spa - Update on my reviews: I had my Botox done on 01/21 and today is 01/28. My bruise is still not gone yet on both sides. - Day Spas Near Me - Plano, Texas

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Wow! I've been a spa hopper for the longest time and I've found my spot. Definitely left Hiatus with a recurring monthly membership because my experience was really that good. Let's take a moment to go over it... Ambiance: 5/5. So perfect. After checking in, I was given a quick tour since it was my first time. They have robes and sandals to change into, inside the women's area. This is where the toilets, showers, toiletries, and sauna is. It was kept so impressively clean. Outside of this and around the corner there is a relaxation area where you can pour your own water and hot tea. Tea was yummy! Service: 5/5 everyone was so sweet and welcoming. I went for a facial this time and booked with Adrienne after reading some good reviews about her. She went over my skin goals and the plan for the next several months as I'm prepping to have flawless skin for my wedding. I had so many questions and she was so patient. We ended up doing the clean slate facial and she made sure I was ok with the upgrade before we proceeded. Which I definitely appreciated bc some of the other spas would just assume it's ok to hit you with the price tag at the end of the service. Back to Adrienne, she was so gentle with me and so knowledgeable, checking to make sure my skin was doing well after every product and explaining what the product is and does. She's my girl and I'm so excited to be on this journey with her. Value: 5/5 I got an amazing 60 min facial for $99 (membership pricing) before tip and my skin has never felt so good after a service. I would definitely recommend Hiatus and their membership. I didn't feel pushed to sign up for it, I just did it because of how my experience went today. :) Thank you Hiatus for taking care of my skin today and I can't wait to be back. read more

I went in for a massage and mani/pedi today. The massage felt great but was supposed to be 60 minutes. He spent the first 15 minutes with sales pitches for add ons and telling me to buy different pillows and what stretches to do at home. During the massage he talked a lot, continuing to sell more add-ons for products and additional concentration on a problem area. I agreed to pay $15 for the focus on my shoulder but it turned out that wasn't additional time, just for more pressure and work in one area. Not sure what the $15 was for because I sacrificed other focus points "due to time". My actual massage was about 40 minutes and wasn't relaxing bc of the constant talk about memberships, adding hot stones etc. Then my mani/pedi. They didn't have time for the hand/foot massage bc they had to remove gel polish from my toes and that takes longer. But when I checked out I was charged an additional fee (I think $15) for removing the polish. I'm not sure why bc, again, I sacrificed other parts of the service for the time it took to remove the polish. I was given polish samples to select a color without any discussion about gel or regular. When checking out I paid another $60 ($30 for gel on hands, $30 for feet). THEN I got outside and discovered my nail polish color was different on each hand. I went back in but no one was available to fix it because the nail tech was on her break. I'm frustrated that I paid almost $100 in add-ons and I left with two colors of polish on hands and a super short, not-relaxing massage. read more

I've been going to Hiatus in Plano for 4-5 years now. Andrew Dade is THE BEST massage therapist! They offer great membership pricing, the facility is clean & well kept, the staff is professional and overall 5 plus stars!! I am able to use the dry sauna, shower, relax, drink refreshing water, have my services and get ready for the day stress feee! Recently I had a hydrafacial by Adrienne and she did a fabulous job as well. I highly recommend Hiatus for all medspa/spa services. My family goes here as well. Love it!!! read more

Hiatus Day Spa • Med Spa - They always have refreshing water & a nice caffeine free hot tea to relax. - Day Spas Near Me - Plano, Texas

I've been going here for a couple years. I'm done. The woman's bathroom/changing room is constantly dirty. The last time I went in there was no clean towels. No clean robes. No clean flip flops. The toilet on the left is constantly broken and plugged up. Ive had to go to the front to inform them several times of all the things wrong in the woman's bathroom/locker room. I have been canceled on more times than I can count. They have a 24 hour cancellation policy. Yet the amount of times they've cancelled on me is ridiculous. They have a new manager that has ZERO empathy regarding how my last three out of four appointments have been cancelled. I'm over it. Canceling my membership read more

Everyone helped me feel so comfortable and this was an excellent experience. Jasmine was amazing and I can't wait to come back!

Yes my girl that I love is named Adrienne at the Plano location. She is the best!! Also the only one to have a sauna so go early!

Had 2 hour massage yesterday and still feel amazing! I love treating myself. It is a true spa experience. After arriving, you change in the locker room into a robe and relax in waiting area for your masseuse to get you. (If you are early, spend time first in the dry sauna!). Then in the room, offered a choice of scents before the masseuse steps out to let you disrobe and slip under the sheet on the table. After the massage, you can relax again in the same waiting area. No rush for you to leave. (I hate changing in same room as treatment as you have to get dressed and leave as soon as you are done. I need to relax some more before facing the world ) Whenever you are ready to leave, can go back to locker room (dry sauna again if desired). Showers are available to wash the massage oil off before getting dressed. They have amazing shampoo/conditioner in the shower area. My long hair was not tangled at all after washing. Blow dryer, deodorant and ponytail holders provided as well as some other basic supplies for getting ready to meet the world again. I highly recommend this spa! By the way, Jasmine was my masseuse and she was terrific. read more

The massage was wonderful! The changing room was dirty as well as the restroom There were no towels to dry your hands, there was a lot of dirty robes and towels piled up. The front desk staff did not seem to know how to do simple tasks. The facial I received was the incorrect one. The aesthetician never turned on the light to look at my face. She did not do any extractions....she basically just massaged different soaps and moisturizers in. read more

I had a massage with Faith and she was fantastic! Everyone was so warm and welcoming. The spa is very clean and relaxing. I'll be back.

This is my favorite place for manicures. The staff are pleasant and the service is great. I love the quiet, relaxing environment - especially those recliners that are actual chairs not spa chairs! I will definitely be back. read more

Wow what an experience. I went today to cash in a gift card I was given for Christmas. I got the signature massage and facial. When you arrive you will fill out oaperwork for what you are doing. They will then take you to the locker room and give you a tour. The locker room had 2 "changing areas", 2 large bathrooms, 2 showers, and a sauna. You are then given a robe to change into and slippers and wait in the relaxation room. There they have aromatherapy going, flavored water, and hot tea. When it is your turn the tech will call you back. The massage was wonderful! My tech made sure I felt comfortable, and if she felt like I didn't then she would ask. The room was very clean and very elegant. When I got my facial she was awesome. It was pretty much a facial plus a massage on your upper back, as well as legs. The only "complaint" I have is if you do the combo package, you will move from room to room. Not a big deal, I would have just rather stayed comfy in the bed I was in. I didn't get any photos since it was busy and I wanted to respect those around me. read more

It's been years since I had a full spa experience, but this was a super relaxing evening. The front desk ladies were kind and welcoming. First step was to get into a comfy robe, grab some berry water, and chill in the relaxation room. Tara is so friendly, kind and always asking if you are doing ok. Next step was a hot towel w/ oils around my neck. So relaxing! Then she started with the Body Wrap. Lots to it, but I'll wrap this service up with a FIVE STAR experience. My skin feels incredible 24 hours later. Next up was my 29 Again facial. Because it was my birthday month, I got a deep peel added to the facial (membership perks!) I do look 29 again! Just kidding, but it is incredible. The entire experience was exceptional. Book ASAP! read more

We love this spa so much I got a membership right away. So many options. Such a great staff. Products are high quality. Locker room has a sauna. They take such good care of clients. read more

I love my visits to Hiatus. I have enjoyed mani- pedis, massage, a wrap, and all have been wonderful. I leave feeling relaxed & pampered. I highly recommend! read more