I stopped by because a friend suggested this place for running shoes and insoles. I had injured my…read moreheel and decided to give it some extra care to hopefully recover quicker, so she convinced me. I was greeted and helped right away. The man who helped me was very knowledgeable and answered all my questions. He watched me walk across the room to observe my gait and made suggestions from there. I learned that my feet grew an inch and a half (yes! they keep growing well into adulthood and throughout your lifespan.) He also advised that I wear a half inch to an inch more for running shoes. (Apparently it's common for running shoes to fit on the smaller side. Plus, going up half a size gives more room for the foot to spread when it hits the ground.) He let me try the insoles and even pulled out some running shoes for me to see what they offer despite me not being in the market for them yet. I figured why not. He did all the work of fitting them on me correctly. No leaning down to put them on myself. I fell in love with the Hoka running shoes and hope to buy some new ones from them in the future. Shoe prices run from $90 to $150+. (The Hokas were roughly $150.) However, when the newest shoe is released, the previous version goes on sale. On average, you can expect to pay $100-120 for a pair of running shoes here, but you can sometimes get some for $90 with that discount. I walked out with some good insoles and a massage ball for the bottom of my feet. With tax, that cost me $52. There's also a barrel where you can discard your old shoes. I think they get donated, but I don't know for sure. I always try to add something that would make a place better, but I'm so inexperienced with shoe stores and so satisfied with my experience that I'm not sure what to add. hmm... How about getting the parking lot repaved so the dips and bumps aren't a bother. Great job. 5 stars well earned.

This business doesn't strive itself on customer service. I called in and was placed on hold for…read moremore than 5 minutes by the representative who answered the phone. I then asked for Chad (the owner) and within the first few words of me speaking in a calm manner, Chad hung up the phone in my face. This business does not strive itself on professionalism or customer service at all! I would never refer to my family or friends being treated like this.

Went in for specific sneakers. Jose' was perfect in helping me find exactly what I wanted. Very…read morenice store, clean and well organized. Always friendly employees. Quality clothing available even though it's a bit expensive. Will definitely return to shop here in the future.

They honored their slogan and did there price Mach with no hesitation. The lady working the front…read moredesk was very nice. They also had a good selection of socks.

Worse customer service every today, want to buy my granddaughter shoes today, girl working didn't…read morelook up from playing on her phone to ask us if we needed help, didn't acknowledge us at all, so finish line for my business, this was at Northgate mall

Back in town for Thanksgiving and we stopped here again. We got several pairs of shoes and some…read moreshirts and some sunglasses. One of the pairs of shoes was even on sale. It was a great value for us and we will definitely be back next time we are in town. Staff was wonderful! Thank you!

Great service! This shop has been around for so many years. They have it down. Great talking to the…read moreman who has worked there since the '80s.

Smaller than some of the ones I have visited but courteous staff and nice area they had some sort…read moreof fishing thing going on out front for kids

As far as Bass Pro Shops go, this one ain't bad. It's a lot bigger than it appears from the…read moreoutside, with large selections of pretty much any gear you'll need. I was a little disappointed by the small inventory of knives and multitools. Bass Pro prices range from bargains to ultra-premium products, so look online before you shop. Probably the best selection of hats on this side of the Mississippi. Taking a star off because the sales reps were RELENTLESS. They bothered my friend and I the entire time we were in the store. Neither of us were interested in buying the credit card and that sentiment has not changed since our visit.

Recently I tried to deposit a check onto my Cabellas credit card, something I've done for years…read more The card machine and employee weren't having a good day and I was told to have a good day, as they couldn't accept the check. When I returned two days later to return an item, that same employee sat behind the "returns" sign and said "how could i possibly help you"? My facial expression prompted her to explain that she's the bank and that i was in the wrong line. Another employee saw the interaction and took my items to return. I emailed a picture of my check and credit card to the store manager. No response of any kind.

This store was extremely clean and all the staff was very attentive and helpful. We came in about…read morean hour before closing and had no problems getting any questions or help needed throughout the store. Easy to access and located right off the highway.

Love this REI in Chattanooga. The cashiers are genuinely so nice and helpful, and if you're an REI…read moremember it's literally deals on deals (like... it's kind of dangerous). I went in "just to browse" and somehow left with a gift AND a super nice North Face jacket for a steal. Also the REI outlet section is wildly underestimated don't skip it.

After a large purchase and joining REI, I was given a $35 discount card. When I went in the next…read moretime, the manager refused to honor the card because it was a few days over due - and the expiration date was in very small print. She was not friendly about it at all. Also, although the store looks great, they did not have very good selection of stock or sizes. I will no longer shop there and rather go with on-line stores for my camping / outdoor gear.