Ingersoll is officially my forever hospital for my babies! Staff are amazing and could not be more…read morehelpful or kind. Everyone adored my cats! Dr. Steenhagen is OUTSTANDING with cats, and made me feel very heard while helping my cats feel safe in a way they have never felt with another vet... She played patty-cake with my big boys paws. I have never recieved this quality of care and comfort for my pets and could not be more impressed with this clinic. I could rave about them forever, but all this to say they are amazing, responsive, and go above and beyond for patients. Could not recommend them more.

Dr Kendall is one of the best. She's kind, knowledgeable and genuinely cares for the long term…read morehealth of the pet. I am grateful for her.

About two months ago I adopted a new puppy. Since the adoption I've been to this clinic a handful…read moreof times and the front desk, vet techs, and vets have all been great. I normally book a last minute appointment online so I've never consistently seen the same vet but it doesn't matter to me because every one of them has been great. There are other vet clinics that are cheaper than this office but pets are a luxury expense. If you cannot afford to get a pet, maybe it's best not to have one since you won't be able to really care for them. However, I am a person that cares about prices so I will list them here for others awareness based on what I have been charged: exam: $86.90 regulatory waste fee: $7.50 anal gland expression: $41.50 fecal test with Giardia: $61.20 topical flea/tick/heartworm med (revolution-1 month supply): $23.49 clavamox drops (15 ml): $71.00 Leptospirosis vaccine (shot 1 and shot 2 ): $33 each, $66 total alton-deworm $38.60 This is my first pet ever so I had a lot of questions for the vets. I've NEVER felt rushed by the vets. Each vet has been willing to listen to my questions/issues and answer me thoroughly by providing good tips on how to care for my pup. I've never felt pressured to buying any products from them. When I ask them to approve a request from Chewy.com or Petsmart.com about a prescription for a flea/tick/heartwork product they are always happy to authorize the approval for it. I've always been seen on time or early (when I arrive early) so they are punctual for the appointments. I highly recommend this clinic! Other things to note: --Each vet takes notes of the visit in their own way. I've received notes in PDF attached to email. I've also received notes via Scribenotes where it's 'voice to text' technology (I provided my consent to be recorded). But the notes are always emailed the same day of the visit which helps with processing pet insurance claims. --You can book an appointment online (which is super easy to do) but you cannot cancel or reschedule the appointment online ( you have to call) --Everyone here is so friendly and willing to take care of your pet because they know how much you love them.

Not excited about the care we have received for our dogs. About to switch to a different vet…read more They are always too busy to get back to your preferred vet, and if you have a recurring issue, it's like starting over each time and it costs a fortune over and over again. They get so busy that they send you to a different vet, but of course that causes issues because now the dog's medical records are spread all over the place. Sick and tired of this.

I love this place, as they cared for our Labradoodle incredibly well…read more Phenomenal communication, awareness, knowledge, guidance, and kindness. Unsurpassed in my pet experiences. Our dog went through her final months in a good place due to their elite guidance, and when we recently had to put her to sleep due to medical issues common in a 14YO dog, I was amazed at the level of kindness and care they brought every single moment. I loved the vets, and their staff is unbelievable. I am not going to name names because I'm afraid I could miss someone. This is the highest recommendation I can give. They are sensational.

the ABSOLUTE WORST vet clinic I've ever dealt with. Very UNPROFESSIONAL. Additionally, Techs seem…read moreto be very immature and not realize the patrons can hear them while waiting, as they speak inappropriately, gossip, and make comments that can be considered disrespectful/disturbing. Its happened several times while I was there. I do not feel they show compassion to the animals as much as they should, they seem to be bothered at times and put out - I've seen this first hand. it's such an uncomfortable feeling so I needed to go elsewhere. Owner isnt even a veterinarian, she knows nothing about animals/ she's a known psych major. Comforting....NOT!!!! Word to the wise - FIND A DIFFERENT Animal Hospital and Vet - these people are NOT who you think they are!!!!

We have had three dogs, and Dr Harmon has taken care of all them. He and his staff are amazing,…read moreand very helpful. I wouldn't trust my animals to anyone else.

Been my turtle doctor since I moved back to Ames in 2005. It is so hard to find a good turtle…read moredoctor.

I brought my pet here after feeling rushed and unheard at our previous vet, and it was the best…read moredecision I could have made. My senior dog had been sad, losing her appetite, and struggling with allergies, but the doctors here are incredibly attentive and caring. Now she's doing so much better, eating well, full of energy, and happy like her younger self again. They handle her so gently that she doesn't even get aggressive with them. From the doctors to the receptionists, everyone truly cares and shows genuine passion for what they do. Worth every penny, thank you!

Our 14-year-old chihuahua Fernando had congestive heart failure for a few years. He was happy and…read moreloved life but had trouble breathing. Fern was feeling pretty bad recently so Thursday, April 17, we called around 5pm and made an appointment the following day, Friday, at 5pm to end his suffering. Immediately after the call, Fern's condition worsened. He started coughing blood from his mouth and nose. I called Starch back - they said, "bring him in now, we will get a room ready for you". With Dr. Green's help, Fernando's suffering was ended withing 25 minutes of me calling. I give my thanks to the staff for understanding the urgency of our needs and helping Fernando out. They have been a great support with all our pets. From surgeries, medications to end of life support - they are the best.

VEG ER for Pets was absolutely amazing. Even though our outcome was not what we were hoping as our…read morecat had cancer, the care and compassion of everyone here was amazing. I love that you walk in and are immediately met at the door getting your pet triaged. It was just moments later we spoke to the vet. We discussed what we were seeing, and she gave us a quote right away for the diagnostic testing she though was required. Dr. Herriott really listened to us and was very kind and considerate the entire time. I would highly recommend this ER over and over.

I had given my dog some bee pollen to help with his allergies. He did not react well to it and his…read morebehavior was so unusual that I had to call my vet to see if they could induce vomiting. My usual vet was short staffed so they referred me to VEG ER for Pets. When I came into the hospital I was a bit frantic explaining what had happened. The intake person was so calm and nice. The vet tech was also very nice and asked if I was comfortable holding my dog because if I wasn't she could get someone else to do it. Dr Sands was awesome and explained that my dog would be okay and that he just needed to continue taking Benadryl. I'm so thankful that VEG ER for Pets is open 24/7 and in the West Des Moines area so I no longer need to drive all the way to Des Moines for 24/7 emergency care. I'm a little obsessed with the health of my dog and worry about every little thing so you will likely see me and my pup in the future! THANK YOU TO EVERYONE HERE AND FOR ALL THEY DO FOR OWNERS AND PETS!

The friendliness was matched by the quality of care for our cat. We were seen promptly and felt…read morelike the doctor had genuine love for what he does. I recommend this business highly and wholeheartedly.

1st time here. Kelly did an awesome job! She is friendly, professional, & super nice. TJ took right…read moreto her. He's usually anxious and/or nervous when I take him to get groomed. I really like that Kelly only takes one client at a time, and she is affordable. Highly recommend Where Tails Wag!