Compassionate and kind in every aspect of the words. Every person who comes in as a customer is…read moreexperiencing enormous stress and the staff do a remarkable job balancing the situations. It is not a favorite place for me to visit but I know when I am here everyone has good intentions and a huge heart. Thanks you.

Took my cat here for emergency care. He died under anesthesia, was brought back via CPR, but was…read morebrain dead. It was sad news, especially for my wife. After we got the bill I told billing manager Katie Simpson that i had a dispute with the bill that I would like to talk about. Her response was to send my bill to collections less than a week after our visit. When I went in to pay the amount I had the itemized bill for at the clinic, the same billing manager claimed I couldn't pay them any more. I had to work it out the with collection agency. Still making it worse the amount they reported to collections was almost double what i had a bill for. Now i have to go through hoops to have it not affect my credit. Think that was the worst part? They charged us for the euthenasia, even though it was their anesthesia error that fried our cats brain. Never take your pets here. They will botch the procedure, they will botch your bill, and they'll screw over your credit by sending in a false amount. Also, in the waiting room for the vet to tell me the news, I found a deer tick crawling up the wall. Unclean, Unprofessional, and I'll be sharing this review with everyone in my community. Edit: The media team working for this company is responding to my reviews. They clearly pay for better PR through Google reviews, sad. I've added pictures of the tick in their waiting room. I would be willing to discuss should they call my phone.

This is just not the ER to seek medical help from in the Des Moines metro area. Unless you have an…read moreendless supply of money. You will not receive emergency help. You will be turned away. The huge turn over of staff recently, speaks for itself.

Every member of their team was compassionate and wonderful!! My dog Jasmine was experiencing…read moreseizures and appeared to be declining rapidly. We were met with extreme understanding and compassion. Our veterinarian recommended some medication adjustment (although I suspect she knew the imminent). That night Jasmine had another seizure and couldn't walk no longer walk. We brought her in the following day and were met with such compassion as we had to do the inevitable. Such a difficult time and your compassion meant the world to me. Thank you!!

The first few visits were OK, but my dog became more hesitant to go in. The last time I had to…read morecarry her in and then walk her into the grooming area. When I came, to pick her up, there was "Hip Hop" music, playing very loudly, in the grooming area. The door between the reception area and grooming area is mis-aligned and needs to be pushed closed. They just slam it, sometimes, shaking the entire wall. As I was waiting, to pick up my dog, another dog was waiting to go in. It was a large mild mannered breed, but was just shaking at the thought of going in, and had to be forced in.

Love Tangled Tails!!! We have been taking our pups there for grooming for over two years and never…read morehad an issue! They do a great job and the pups are happy and well cared for!!!

I bought a ragdoll kitten in October. Kitten arrived sneezing. I notified Kari the next morning…read more She assured me it was just environmental adjustment to new home. Kitten then started ocular discharge, crusty runny nose, etc. Took kitten to vet and did mucus swab. Mucus's are swab showed FHV (feline herpes virus) and mycoplasma bacteria. FHV is a virus for life - no cure. This kitten got both my cats sick. When I informed Kari, she immediately drove and picked him up and issued full refund. However, my two cats are very sick with FHV and I've spent $1000 trying to treat their symptoms. It has now been approximately 3 months and they are still suffering. Below are notes from specialist vet an hour away, the day we did the mucus sample: URI - tentative Feline Herpes Virus P presented for worsening upper respiratory signs. P has been sneezing more since last visit (10/30) and now has continued yellow nasal discharge. Nasal crust was also noted by previous veterinarian (prior to O obtaining P). P currently has ocular discharge. The housemate, Muffin, has begun to develop signs of ocular disease, too. O mentioned that Muffin has started sneezing and has ocular discharge that started within the last couple of days. P BAR on exam. P had bilateral, yellow, mucoid nasal discharge. P sneezing in exam room. No oral lesions were noted. Halitosis was noted by technician. O consented to sending out an upper respiratory panel to be sent to lab. swabs were obtained and sent, will call O with results. Offered antibiotics, O elected to wait until panel results came back as P is acting/eating fine. Posting this review out of principal - I hope no one else endures what we did!

From the owner: Long board safety, education, and sales.read more

Really yum got a champagne cake for my anniversary with just whipped topping and it was real good…read moreguys you should get if you can

Service was great and treats were delicious! Prices were very reasonable. Bummed we didn't find…read morethis place sooner before our out of state move.

Yes please! I don't know who put this place together but !…read more The staff 10/10 and I come every year and this is a must visit but this time they really WOWed me...one of the employees was having a birthday and the celebrated it right on the farm table with joy and love! It wasn't rehearsed it was a moment and it really put this place at a new level for me (also I realized it was "the crumb" Spanish not French ‍, ai had a laugh at myself) Food is sublime and the coffee is and well I don't have enough pockets for the sweets . See you next year

I've visited a few times while I was in town and the customer service is always fantastic. The food…read moreis great as well. Everything feels fresh and made with quality ingredients.

Nan's has been around forever and there's a reason. Great local shop. My family loves this place…read more Always a good time.

Great service, reasonable prices and quality products! I've been here a number of times and have…read morenever been disappointed! Can't go wrong!

Loved Suzies gluten free cake! She gave us a smash cake for our sons birthday party too. Which he…read moreloved having two cakes. We ordered the German Chocolate which has caramel and coconut. It was the perfect amount of sweet. Our son loved it and so did everyone else. Definitely recommend to everyone. Thank you Suzies for helping make our sons day special!

Susie's Sweet Treats has the best frosting I've ever had…read more Cupcake places seem to be a dime a dozen, but Suzie has the best tasting baked goods in town. Every order is custom. Give her a call next time you have a sweet tooth. You won't be disappointed!