I have been with this practice for around 14 years and with Dr. Palmisano 90% of that. It is hard…read moreto find a Dr. that listens and genuinely cares, I really lucked out finding him, I truly believe I would not be alive today without Dr. P and his team. I was at one point on a dozen prescriptions daily and am now down to two daily prescriptions with hopes of removing another soon. I'm healthy and happy, Thank you Dr.P , His fantastic nursing staff and Everyone at Hanbury Family Medical

I thought I'd probably be in the great minority giving a negative review. I see that I am not…read more I've been associated with this practice for 3-4 years and visited the office perhaps 4 times. The doctor I had assigned to me left a couple of years ago. I hadn't had a need to go there since. When I recently tried to make an appointment, I was told that I needed to schedule a "reestablishment appointment" with a new provider. While I didn't understand, figuring that doctor's patient charts were put together for a reason - to be reviewed. I made the appointment and showed up on time. I was given paperwork to fill out and I was finished within 5 minutes or so. I wasn't called to the back for about 20 minutes after I had arrived. After a brief weigh-in and blood pressure read, the nurse left saying the doctor would be right in. Thirty minutes later and, after seeing no indication that anyone was headed my way, I left. I had other things to do. At the end of my day, I received a voicemail saying that the doctor was just about to see me when he noticed I wasn't there. They wanted to know if I was alright and asked that I call back. I did call back, but the only thing I was told was that the office wanted to know if I needed to set up another appointment. I asked for the office manager to call me. I was told she was not in and a message would be given to her. She called me back the next day to explain that they strive to provide the best care they can and sometimes appointments run a little late. She eventually said she was sorry, but hoped I understood that things like this happen. She asked if I'd like to set up another appointment. I told her that I didn't think so. I told her that I would be searching for another provider. She said she was going to inform her supervisor(s) and one would be calling me. I never received a call. This is not the first time that I or members of my family have shown up for appointments only to wait pretty long periods to be seen. This is part of the Bayview Medical Group and I believe they maybe over scheduling providers on a regular basis. How I wish there were some non-corporate doctors out there that treated patients with respect.

They have always been wonderful and very nice. The ladies at the front desk give great customer…read moreservice and are very sweet. The doctors and nurses are great as well!

I've been seeing Dr Monique Brock since I moved here about 4.5 years ago and I've always felt very…read morecomfortable telling her any of my concerns and problems. Never once have I felt judged & as a young woman myself, that's very hard to find with medical professionals as sad as that is to hear. Now that I live an hour away, I still will only make the trip out here because it's where I feel most comfortable.

I'm a newer patient there and have had nothing but a good experience so far. The front desk staff…read moreis amazing. They are so kind and thoroug. My Dr seems to listen to my concerns and provided advice and treatments that I believe have been the right call. I havent had any issues so far needing to get in quickly either. I'm happy with this office.

Subject: Disappointing Experience…read more I am writing to express my disappointment with the customer service I did not receive during my recent experience with Atwood Family Practice. I called to see if I could get an appointment. The receptionist's curt and impersonal attitude, quickly mocked my questions. We are not taking new patients!! Did you hear me? " we are not taking patients" without any effort to help me further. I inquired to leave a message with a particular Dr. and she insisted the Dr didn't work there! Made me spell the name! She started laughing and said "o". I was expecting a more personalized experience, especially considering the reputation of your medical office. However, It was very clear that the staff were not interested in providing any kind of personal assistance, and it left a sour taste in my mouth. I hope you will take my feedback seriously and take steps to ensure that your staff are providing the kind of personal service that patients / people expect and deserve when trying to navigate the healthcare system.

There is a long waiting period and every time I call I'm sent to a voicemail. However, the staff…read moreis very professional and cordial. They have friendly but slow service. I'm very impatient, so if I'm sitting longer than 30 minutes, I start getting really annoyed. Today I came in just to see if I could get a doctor appt because I couldn't get anyone on the phone. I had to sign in and wait to be called. That took about 15 minutes. After being called, I explained to the receptionist why I was there and she was very nice and asked that I wait a minute while she contacts my doctor's secretary. Okay, that seemed odd, I figured she could do the appointments but no problem. So I went back to my seat. I was tired, feeling awful and just wanted to leave. I really hoped the secretary would return any second. After 30 minutes, I got up and mentioned that I was simply trying to get an appointment and would like to get that done as quickly as possible. As I was saying that to the receptionist, the secretary arrived. She was very kind and was able to get me in that same day. They offer friendly service. Their staff members are patient and kind. Unfortunately the wait period is too long.

Dr. Sonia Kapoor is the absolute BEST doctor in the world. Angela is the absolute BEST nurse in…read morethe world. I've been a patient of this fabulous duo for many years, and I have so much gratitude for the professional, friendly healthcare services I've received over the years.

I was on hold for over 15minutes today trying to make an appointment. They kept picking up the…read morephone and hanging up. Once I heard someone say how excited her daughter is to go on a field trip tomorrow. If you are that busy to make me wait 15 minutes , you would not have time for personal conversations. The customer service which was not great to begin with has gone down hill since they left the Deep Creek office. And now I am leaving them. I called Sentara and they answered the phone and I have a new patient appointment next week.

Worst place I have ever been, made me wait over a hour, when I finally stand up crying they decided…read moreto take me in just to tell me I needed to drink a liquid and wait a hour! Remind you I'm pregnant. Took the liquid instantly thrown up, the nurse comes back and tell me they got everything wrong and wasn't supposed to drink that. I did not get anything out of my appointment but a headache.

Dr. Jordan was recommended to me. I went to an appointment and sat in the waiting room for an hour…read morewaiting. I fell asleep For about 20 mins and no one called me. I check in at the front desk. The receptionist said that Dr. Jordan spends a lot of time with each patients and has two patients in with her now as she switched back and forth from Them. I asked why hadn't anyone even check in Wwth me. No answer. I politely excused myself and left

I have not had a more thorough doctors visit before like the one I had with Dr P! He is amazing and…read morestraight to the point. I am so excited to have him as my primary doctor. I brag about him to my family in MI because of how great his facility is!!!

I'm at home for the holidays and to avoid falling into a suburban laze I try to keep myself busy…read more On the first day home I got my hair cut, trimmed my body hair, masturbated, and set a doctor's appointment. I guess these things were never a priority while living in a city. Dr. Piccioni was the first doctor listed when I searched by my health provider in my zip code. His office is only 10 minutes from my house (it takes 5 minutes to get out of my neighborhood). As a vagabond, I've seen many doctors and yet again I lucked out. I arrived at the new office on time, filled out the first-time application, was called in a few minutes later, was checked and questioned by the nurse, then waited a few more minutes for the doc to come in. Frank's pleasant to talk to and straightforward when it comes to medicine. Maybe this is because he's an osteopathic physician (I had to Wikipedia that myself. The osteopathic philosophy is similar to my own; I just didn't know there was a term for it). I was informed of and opted to get tetanus and pertussis vaccine, a blood count and cholesterol check (I even ate before coming in. I didn't know this was possible!), my lip cyst checked, and a ton of medicine for my genetic skin problem. It was all done timely and effortlessly. I have a PPO health policy, but I gladly consider Frank to be my primary physician.

The lab is absolutely awesome. Super fast and easy check in. The lab techs are so great. Super…read morefriendly and you never even feel the stick. For bloodwork, this place is top notch

Amanda Nass, PA, was wonderful, a good listener and thorough. Very friendly and she remembered me…read morefrom coming in, in May, which is always nice. I call her Dr. Nice because her last name is that with a southern accent. Ha ha! She recommended that I start physical therapy and occupational therapy for the tingling in my right hand, due to the stress in my neck and shoulders. They took X-rays. Extremely professional and quick!