I was in Bella Sera for 3 months recovering from complete shoulder replacement surgery and it was…read moregreat. The food was good, the CNAs are competent and courteous, transportation got me to all my appointments, and the office staff was good with explaining things to me. If you're looking for good quality care, I recommend Bella Sera.

I've been to only 3 other homes like this, visiting family friends or family of friends. The place…read moremust be sorely understaffed since call buttons are answered at best in 15 minutes, usually 25. TV had to be provided by family. How easy would it be to have a TV there in each room? Hotels charge 5x less and provide at least a cheap entry level flat screen. I'm actually pleased with the staff. It's a busy place even with a good amount of staff. So I'm not sure why all button issues take too long. It's confusing. I wish the design was better oriented for easy access to outside enjoyment. Like even for bedbound people.

Owner is rude to her employees. She underpays them and does not treat them with respect. She is…read morevery arrogant and unprofessional to her employees and to her clients' families. She does not provide the necessary training or equipment for her employees. No overtime or benefits is paid to employees and operates the facility only to make a profit. I would never, ever recommend this facility to anyone. The city, state, and IRS should investigate her operations.

Stay away from this place!! Our issues started a few months after we brought mom to this facility…read more The owner demanded a $2,000 increase in our monthly rate with no justification, she gave us 72 hours to pay the fee or leave!! There was no change in the level of care provided (mom was admitted at the highest care level offered) and we had a contract in place!! Being a small town with limited options we paid the increase. We had to deal with several issues while mom was there, employees that were caught stealing and were fired only to be hired back later. Another employee was caught drunk on the job and neglected to give the patients their medications! The owner Liza is not a nice person, very argumentative and can become extremely rude and nasty. The straw that broke the camels back and the reason for this review is the phone call we received the day before our mothers burial. We went to clear out moms room (we got a call from Liza letting us know she already had the room booked and we needed to pick up her belongings ASAP even though we paid for the entire month) and we noticed that a hand made quilt was no longer in the room. We asked about the quilt with the staff and was advised they would look for it and get back to us. Fast forward to the day before the burial, Liza calls and begins to argue with us stating that we never brought over the quilt and quickly became her usual nasty self talking over us and calling us liars. The facility is continuosly under staffed, the staff they do have are not qualified, one of the employees currently on staff is eighty (80) years old!!! If you have other options take your loved ones elsewhere!

Residents are finally getting the care they needed after the new management has taken over. Lots of…read morepositive changes.

The nurses are nice, the place is cleaned better then alot of the others I've been too and they try…read moretheir best to give the residents a good life.

We reached out to home instead on a Saturday. Carly the owner was compassionate, caring and…read moredetailed. She was at the hospital within half an hour. It was my dad's wish to spend his final days at home surrounded by family. This was able to happen because of Carly and Home Instead. Carly worked closely with hospice to get my dad released from the hospital. Our caregiver Judy was extremely professional, nice, caring and provided the help we needed. We are appreciative of the care my father received and would highly recommend Home Instead based on our experience.

100% recommended. I feel very fortunate to have found Home Instead…read more At the initial assessment, Carly, owner of Home Instead, and I were in complete agreement with the situation and the path forward for Mom. I am very critical about everything and Carly put my mind & soul at ease with such an important issue as home care for Mom. We are starting care immediately without reservation. Home Instead is not the corporate machine that I have reservations about. Important issues to me are they are a local, long-established family business that will provide flexible care for the dynamic situation. The other reviews here on Yelp are consistent with my experience with Carly & Home Instead. I personally have been taking care of Mom's condition for over 3 months now and at peace with the help Home Instead will provide.

Three years after I retired from a 35 year career in education, both of my parents landed in…read moreseparate nursing homes for different reasons, six weeks apart. I stepped up to take care of them and their affairs, but didn't want to put my life/travel plans on hold. Enter Cassandra, Jessica, and Infinity Care Solutions! Now, when I'm home, I deal with things, and when I'm away, they do! VERY happy with this arrangement! Thanks, girls!

The current people running l this business are crooks. They are trying to steal the buildings from…read morelocal elderly people. They have not paid any rent, lease or mortgage. They are crooks. Don't trust them. Check with the obudsman. It's bad. Show up in the evening and see what is happening for real. I see it... don't trust them.

My father was here for a bit. He got sent out to the hospital they gave away his room before he was…read morereleased from the hospital. Staff is very rude. Barley answers the phone. When you call to check on your family members they act like they are being bothered to their job Constantly told diffrent things by them. Initalty my father was supposed to go to redwood in Bakersfield (owned by the same person Anthony ) then day of his redwood room was filled so we had to move him up here to kern village was told he would be moved to Bakersfield within a week or two he wasn't. All of a sudden Bakersfield had no openings and we had to keep my father in kern village because they gave away his bed again. Do not by any means let this place or its affliates take care of told elderly family. My father has dementia and they took his dementia related behavior personally even though they claim to be a memory care facility. Terrible experince all together. I would give them 0 stars if I could Even when we brought my father to the faculty o wasn't super happy with the cleanliness felt very dingey