Genesis MVD provides the best MVD services in Albuquerque! Maria is very helpful and professional;…read moreI am grateful to have discovered this office. Prices are reasonable, much better than all of the others (MVD Express, In & Out). I recommend this alternative MVD office for MVD services.

I visited your office on 1/8 at 11:00 AM and 1/9 at 9:41 AM. I would like to report a significant…read moreissue with an employee at the eye testing center (long black hair, glasses). Her behavior was unprofessional; she frequently screamed at customers and used a mocking tone when asked questions. On a positive note, the male employee who assisted me with my license today was excellent--polite, helpful, and efficient. I would give him five starts. I suggest that the first employee receive additional training in customer communication, as her current attitude is unacceptable for a front-facing role. I hope this feedback helps in addressing her communication style and ensuring a better environment for your customers.

I am writing to share feedback regarding my recent experiences at your office on January 8th at…read more11:00 AM and January 9th at 9:41 AM. During my visits, I observed and experienced significant issues with an employee who sits near the eye testing center (described as having long black hair and wearing glasses). Her behavior was highly unprofessional; she frequently raised her voice at customers and utilized a mocking tone when addressed with questions. This level of communication is unacceptable for a front-facing role. I strongly suggest that this employee receive additional training in customer service and communication to ensure a more professional and respectful environment for your patrons. I hope this feedback is constructive and assists you in addressing the communication style at the eye testing center. Thank you for your time and for recognizing the hard work of your standout staff members.

It took an uncomfortable 45+ minutes in the overly warm waiting room before I was called for my…read morelast-minute walk-in license renewal, and that process took about 20 minutes. Ms. Janet was a peach, though, friendly and efficient as can be. I'd give her five stars for service, but the experience overall - with the expected fee - was only really a three-star "it's okay". But they were there when I needed them and they got it done and Ms. Janet was wonderful so ... four stars.

Winona was awesome. Very cool, calm collected. She is very knowledgeable. The issue is the limited…read morestaff and long wait time. Once we got to Winona it was a breeze. Get her some help.

Maybe have more than one worker for a required service to function properly. Lied to a random lady…read moreabout calling them for their appointment and made them wait another 2 hours

We came in for two appointments, one of which was for a driver's license and the second for car…read moreregistration. There were four employees working, and they still had customers sit in the lobby while they chatted, laughed, and walked around gossiping. Topics included the film All Dogs Go to Heaven, the restaurant Chilis, and braces as a teen. When they did end up helping customers, there was lots of cross talk unrelated to the tasks at hand/work. The associate helping us wouldn't accept a form given to us from another MVD location, so we needed to fill that out yet again. This location only has standing counters when the associate is working on your forms, so do not come to this location unless you can stand for long periods of time and can see above 4" (ie: this location will not be able to support wheelchair users). I'm not sure why there isn't a manager here to help support employees to keep on task and focus on their work. This business would likely benefit from some management oversight and training. Very unprofessional.

If you value your time, do not bother going here as they will give you the run around! We…read morepurchased a vehicle out of state and were told they needed both the title and a bill of sale. Returned the second time with all requested paperwork but they could not do the registration as we needed a NM bill of sale. They charged us nearly $50 for a VIN inspection, and advised us to go to the state DMV. We were told that if the service we paid for was not accepted by the state, they would refund the fee. At the state DMV, the MVD express VIN inspection was not accepted as it was not completely filled out. All other paperwork, which MVD express had told us was not adequate, was accepted and the vehicle was registered. I returned to MVD express ( my 4th time there) to obtain a refund and was told that I should have brought the VIN inspection back so they could complete the missing information. I told them it was a non issue, was told refund would be made by check, but as the receipt was made out to my husband (who was not present this time), even though I had paid with my credit card, they could not process the refund! I called their service number and put in a complaint-was told I would get a call back- but have not heard anything since. Pure incompetence! Will never use this business again and am telling everyone I know to stay far away from MVD express!

I called this morning to see if I needed an appointment to transfer a car title and was told I…read morecould just walk in. They close at 6 and I walked in at 4:45. I was very rudely told by Taeler that he was supposed to get off work at 4 and hadn't had lunch and therefore wasn't taking anymore car titles. I said the call center said I could walk in and he responded that technically that's true but he wasn't going to do it. I have never been talked to so rudely or been treated so poorly. This man's job is customer service. I later found out that he is the subject of many complaints for his rude behavior towards customers. I don't know how he is still employed but that should be unacceptable.

I've been in 5 times to try and transfer my title from out of state and register my car. Despite…read morebrinign in my car title, the Lomas office claims that they cannot "verify" the title and they keep getting a "hard stop" from the state where it was issued. I called said state DMV office and they informed me that my title is showing up in the national data base. I have gone into MVD now, called and emailed multiple times to try to complete my registration and they refuse to call or email me back. I have reached out to my local legislator to make a complaint as this agency is keeping me from registering my car. I say skip the convenience and go to the state office or maybe try their competitor MVD express. If I could give this place no stars I would.

What a great trip and wonderful knowledge of the staff there Brenda new being trained by her boss…read moreCraig doing a fantastic job and getting walked through getting our real IDs so excited for all this information together and finally get it done thanks again team for all your help and knowledge.

We went here on a Saturday morning to register our new Camper Van and it was an unpleasant…read moreexperience. There were relatively few people there but there were only two staff and the supervisor had locked herself out of her computer because she'd forgotten her password. I worked in tech for 25 years and it happens occasionally, but you call someone to reset your password. You don't sit around helplessly when you have 10 people waiting. Beyond that she seemed very chaotic and disorganized. It took her 10 minutes just to take our names and another 10 to start helping us. But THEN after her confusing and chaotic help we had to wait another 10 minutes for the one active employee to process our info. SHE was very efficient. Another woman had been at the counter when we came in and was waiting for her daughter to come in to finish the transaction. Apparently the chaotic supervisor had missed this conversation and rudely interrogated the woman about why she was there. It was such a bad experience that I opted for a main MVD branch when I had to do update my driver's license. I understand that bureuacratic work like this is difficult but it's more difficult when the person you're relying on for help is chaotic and inneficient.

Receptionist was rude and unhelpful. The space is very poorly configured as well, so that people…read morewaiting in line to be checked in just end up blocking the door. We ended up just leaving. To be avoided.

The two lady's working the day I was there were absolutely professional - very rare in this…read morecountry! I recommended without reservation!

Ok, I just read all the bad reviews for this place, but I had the opposite experience. Granted, I…read morehad a complicated situation - I bought a trailer but later learned there were issues with the title. Three MVD Express locations and AAA's registration department COULD NOT HELP ME register my trailer! They each gave me the run around on all kinds of paperwork I needed... BUT... Rapid MVD on 10701 Corrales Rd NW was AMAZING. The person I worked with was Michael S. Uristole and his grandson who was in training. Both men were amazingly relaxed, friendly, knowledgeable and helpful. Michael went the extra (ten) miles for me and made calls to North Carolina and politely coaxed a dealer there to write up a documents we needed! He was patient and thoughtful and very neighborly. YES, I paid his fees (they were not cheap, but they were not more than he told me they would be. And there were a whole bunch of other fees, AND they charge 2.99% for any form of payment other than cash. But they made this clear upfront, so it was not a surprise - I was expecting it and willingly paid it, after all the stonewalling from the other places, this was a welcome relief.) All in all it cost a lot more than it would have at the regular MVD. However, I am SOOOOOOO grateful to Michael and grandson for taking care of this for me. It was well worth the pricey payment to have this long standing, seemingly impossible task completed. I would recommend this Rapid MVD to anyone who has a complicated situation and wants friendly service from knowledgeable folks. Yes, you will pay for this, but if you need this kind of assistance, it is well worth it.

Very friendly and quick very professional. She was informative .I definitely will be back here for…read moremy registration.

Quick & easy , Great service. Valued both of our time , will definitely be recommending familyread more