I made an appointment to get the air-conditioning fixed after speaking with this business about pricing, but they couldn't get me in for a week. Dropped it off first thing in the morning. I have an appointment time and after a couple hours just called to check in and say hey and what's going on with it and Lady told me that he was out getting a test drive.. I assumed at that point that the car was done and ready to be picked up so I proceeded back over to the shop. Upon arriving, I see the car parked in the back lot right up against a trashcan, pinning it against the building. It actually damaging the trash trashcan.. which means they don't take proper care of customer vehicles. At this point, I asked if it was ready to go and the lady said it actually never even was seen yet so I decided I was gonna drive back across town and come back later to pick it up. halfway home. I get a phone call letting me know that the service advisor person was gonna get on the phone with me and proceeded to tell me that the inspection was done. Everything was good. They just needed to do the Eva and refrigerant.. I asked well OK how much is it gonna be fingering it? The back is $30. The inspection is free. Refrigerant should only be a little bit so I still looking at probably 100 bucks or less.. the guy proceeds to tell me it'd be almost $300 which blew my mind. I said no thank you went back to pick up the car and I also asked the service manager lady upfront with the deal was because pricing was confirmed on the phone when I made the appointment a week prior as well as in the morning when I dropped the car off. I was told that it was a miscommunication on their end, which makes no sense to me because it's a pretty straightforward procedure and cost. The only variable is the amount of refrigerant put in the vehicle. I proceed to drive the car over and drop it off at big old tires and they did it for $150 total. As an added, plus this whole experience, I ended up ruining a nice shirt and getting grease all over my hands because they got greased all over the inside of my car and the steering wheel. Just had the car cleaned the day before. Just be beside myself! read more

See all

Needed daughters AC checked. I had already charged the freon to green, but AC still wasn't working. Lisa welcomed me, explained with out an appointment it could take most of the morning, but was willing to work me in. She even mentioned a coffee shop & a bakery outlet near by. I had brought a book so I was good to go. Perry called me 45min later telling me I needed a pressure test on the AC system, quoted a price for the testing to troubleshoot. I agreed & waited. After they spent quite awhile on the vehicle charging the AC with a dye to check for leaks. Perry came out to inform me I had a leak down in the core areaof the engine. It was in a area that would require dropping the transmission & some other tight areas. He was honest and straightforward about how big this job. He was rock solid with the fact they were not equipped to do this job. His honesty was impressive. Even if they couldn't fix it he was able to make recommendations to who could & explained the cost. I noticed a lot of seniors using this place, even ask one gentleman about the place. He said "I have been coming here for 50yrs that says it all". Even though they didn't fit the AC I know what is wrong, price was less than a hundred for all the investigation to find the problem, & a solution was presented. I highly recommend this place read more

See all

AA Auto has worked on all of our vehicles. They do a good job every time. Recently, we took a car in for a regular service. They did what we asked, did a good job and didn't try to upsell us on unnecessary service. The price was what we expected and fair. Our first experience with AA was an air conditioning problem that had already been to three other shops. AA found the cause, fixed it, and charged a fair price. Outstanding! read more

Amazing competence and organization. 2012 Honda Fit AC charged and diagnosed for $236, plus a free trip inspection. Confidence inspiring place and good prices. In and out same day. read more

I have been having some issues with my Jeep and had taken it to a place, and it didn't get fixed. My massage therapist recommended AA Auto, and I am so glad she did. Everyone I met was amazing. They clearly explained to me what they found, and my girl is running great! Thank you!!! read more

No company better than this place. Saves me thousands of dollars EVERY year. They do my fleet and personal vehicles. Jessie and the group are the Best of the Best. Honesty and Integrity all the way!!!! read more

Had some work done, I am sure the work was fine but I was not prepared to pay over 50% markup on dealer cost for parts, cost me an extra $500. They explained that they used new parts but repackaged and therefore are higher than dealer cost, I did not get the logic, but you may. read more

My A/C started blowing hot air on my 3600 mile trip from Alaska to New Mexico. I called and spoke to Perry and he advised he had an opening but wasn't sure he'd be able to get it done today. I drove straight over and arrived a little after 2 pm. Perry diagnosed the issue and had my truck back to me in less than 3 hours blowing ice cold air! Wonderful people to work with and the price was very reasonable. I would not hesitate to recommend them to anyone needing AC service on their vehicle. read more

Very friendly and professional staff. I was able to get in quickly and they communicated everything that was wrong and what was needed for repair. Reasonably priced, would recommend to anyone with Auto AC problems. read more

I met Jessie a couple of years ago through our BNI group, and ever since then my family only goes to place! The Best peoples and the best service!!! read more

So I grew up in a household where my father and the owner of his go-to auto shop were (and still are) trusted friends. Like, the shop owner gives my dad moonshine every Christmas, and the shop owner attended my wedding at the insistence of my father. The shop owner is like extended family. And my dad trusts him with any car or car problem, no matter what. But my dad and this trusted shop owner are in Kansas. And I am a transplant here in ABQ. So imagine my DELIGHT when I found a shop like that here. We aren't swapping moonshine (yet), but the crew at AA Auto - particularly Jessie, Steve, Vicki, and Kym - have taken SUCH good care of me and my vehicles. They are kind, timely, communicative, and they do GREAT work. AA Auto is a wonderful, family-owned business and as frustrated as I get with car trouble, I'm glad to give my money to a business and people that I admire and respect. I refer everyone here and I recommend them any chance I get. read more

Have taken my car here for past 3 years for routine service. Excellent service and prompt reporting of condition and needs of the vehicle. Love supporting a woman owned, family business. read more

Like most folks, I'm always a little apprehensive when going to a mechanic. Not at this place! Super friendly, very reasonable prices, and they don't upsell you on things you don't need. I went to a chain garage to get an oil change and they tried to sell me so many additional things that I decided to get a second opinion at AA. They gave my car a thorough inspection and then went through what did need to be done, and what didn't. And, their prices were better! I also knew I was in the right place when sitting in the waiting area, because everyone in the waiting room knew all the staff, and had been going there for years. It was like a big family. This is now the ONLY place I will be taking my car. They did an excellent job with the oil change mentioned above, and also with my 100,000 mile service. Top notch! read more

They are friendly and knowledgeable, and get the job done right the first time. They're not the least expensive place I've been to but in this case, you DO get what you pay for. They also offer you either a ride home or to work, or a courtesy car if they need to keep your vehicle over night. I'd recommend them. read more

This shop blessing was a blessing. We started our trip from Los Angeles to Chicago and our AC went out. After looking into multiple locations for repairs. AA Auto & Air Conditioning Gabe is the best price and faster turn around time to get back on our trip. Steve Hernandez and all his staff were GREAT! This family operated business went out of their way to insure that we were taken care of. I strongly recommend this repair chop if you are ever in town and need service on your vehicle. read more

The staff is very friendly and helpful. The repair was good. The saying "you get what you pay for" is true. I feel I got my money worth. I am sure I could have gotten cheaper but quality and warranty and safety is everything to me and my family read more

If I could give 10 stars, I would! Jessie Hernandez's auto service and repairs shop did outstanding, quality work on my Murano! I've been taking it to Jiffy Lube for the past 3 years, and continue to have the same engine light problems the very next day, not to mention the upsale of upsales every time I take my vehicle in there. Jessie was straightforward with the services, the pricing, and the timing. I've had zero issues with my vehicle since, and love the quality work locally owned shops provide! I won't be going anywhere else! Share with all... this auto shop gets it done right!!! read more

These folks are the best. Hands down, every aspect of this visit was great. I made a appointment to have my air conditioner charged and they got started on time and finished while I waited. But they didn't cut corners, either. These are very nice people that do honest work at a reasonable price. And I have cold AC now. I am definitely going back for other repairs to my vehicle, because they don't just do air-conditioning work, they do it all. Five stars are not enough. I highly recommend this family run shop. read more

I completely enjoy my visits to AA Auto. They are through and compete. I go in get the car care that is top notch. Letting me know what is wrong AND right with the car. No pressure to "fix" the issues, but honest evaluations. I trust the "gals" there so much I got a Care Club Card for my family and my sister's car. They will not steer you wrong. Make an appointment now for all your car engine needs. read more

I had a great experience with this locally owned company. The owner personally met me inside and explained what we were up against. He got me out of there on the timetable he promised and the expense was less than what the Dealers were quoting. Comfortable little waiting room with the free coffee and donut treats. read more

So many positive things to say about the high quality service, professional staff, and friendliness of this place! You and your car will be treated like Family. Very very grateful to have found Jessie, Kim and April, as well as the cracker-jack mechanics in the shop. Thank you. read more

The gang over at the shop are amazing! Friendly, knowledgeable, and thorough service, every time. Reasonable prices, and they gave me a loaner car for no charge when I needed to leave my truck overnight. They're also dog friendly, and give the dogs treats when we go in for oil changes! read more

I had heard a lot of good things about this auto shop so I took my Fiat in. Genuinely friendly folks! Very accommodating and drove me back to work and picked me up when the car was finished. Their professional staff too the time to explain what was done and I was thrilled with their service. Reasonably priced, too. They offer an oil change club service that I'll be signing up for in another 600 miles! read more

I've been here twice and both times they were very professional and friendly. They do a great job of getting you in at your appointment time. They back up their work and are always willing to explain to you in detail what's going on. Keep up the great work! read more

I had a good experience here despite some issues with the credit card machine. They diagnosed my AC issue for free then repaired it the same visit for a reasonable price. The people there were friendly and polite and my AC works better than it did when it was new. I will be taking my car here for future repairs, oil changes etc. I highly recommend. read more

Excellent service! I was going across country, and had some problems with the air conditioning. Googled this place and they had great reviews. Got me in within 5 minutes, and had the cause narrowed down in under 20. They were very open and honest about prices, and made every effort to keep the cost low. 10/10 would recommend! read more

My "charge battery" light went on, and I was terrified my alternator was out. They got me in that same day, checked for other issues, were quick, polite and super friendly. There are some other issues with my car, one I was aware of, and one that I knew was possible. They let me pick and choose which was more important at the time and did NOT try to force me into anything (I've had this happen more times than I can count). They were just so all around awesome and quick, I'd definitely take my car back to them for anything and everything! read more

I got a birthday card in the mail for a "free" oil change. So I took in my car. Sat around for about a HALF HOUR until someone FINALLY decides to give me a little service! Only to find out they don't do this kind of oil, but don't worry, they said, bring in your truck, the coupon doesn't expire.... So following week I called it in, after waiting on the phone about ANOTHER 15 minutes or so, she comes back on the line and says, well, we can honor the coupon, but we don't have any appointments available, so SORRY!!!! ANY other company would honor their word! Not only was the service BAD, they were also the RUDDEST people I have ever been to!!! And I would recommend this place ONLY TO MY ENEMIES!!! GO SOMEPLACE ELSE TO GET YOUR WORK DONE!!!!!!! read more