I had an amazing experience from the time I walked in to the show room of Lux Auto, Auburn, MA,…read moreuntil I departed. I was in search for purchasing a 2022 Telluride EX and I was not disappointed. I want to give special shout outs to two particular members of the Lux Auto of Auburn, MA dealership. Thank you Mr. Andrew Christianson for allowing me to test drive, inspect, and receive pertinent information to the SUV of my choosing. Thank you Mr. Bob Kimball, for explaining all the important financial options that I wanted to take. Your explanation of all budgetary avenues were exemplary. If you are in quest for 5-star sales services all around, look to purchase at the Lux Auto dealership of Auburn, MA. Thank you Gentlemen! respectfully, Mr. Kelly *Decorated Combat War Veteran Sergeant of the USMC/ US Army *(former) Law Enforcement Police Officer *2010 Home Town Hero of Western Massachusetts

The post purchase experience was very dissatisfying as the dealer would not cover a bad clutch on a…read morecar my son had just bought. Also they didn't give him paperwork when he signed for the vehicle and the sales person was very uninformed about the warranty on the car that was with the purchase of the vehicle. Avoid this place.

would not rent me a car and use a physical drivers license to rent. just not helpful people.read more

I don't have the car yet and already frustrated. First, they cancelled my order because they said…read morethe image of license was not clear even through it cleared in the app. The other is it keeps doing a pickup location in Auburn which is 50+ miles from where I live and Chestnut Hill is closer. I was told to either cancel the order and wait for my money to clear again, or pay $49 to have car relocated to Chestnut Hill which is absurd. They wouldn't even waive the first 50 miles that would be added to the vehicle once it's picked up to bring home. Starting to question if it's worth doing business with this company.

I personally hate going to dealerships. This place changed my perspective hopefully it continues…read more The service and attention to detail when I brought my car in for service is impeccable. Ill be glad to support a shop that respects their customers regardless how picky they are about their car. I Im that car dude and I personally prefer to do my own work to my cars but after finding this shop. I know I can bring my car here and have service done. Techs are cool as well as the service advisors. They hire heavily tattooed folks which is a respect and plus in my book! Respectfully will be here for future purchases/services. Many places are a joke when comes to customer service. This place is not.

From the owner: Genesis Of Auburn is a proud locally owned automotive leader in the community, maintaining a solid…read morecommitment to our customers and offering the widest selection of quality cars and trucks in Lee Count.

This review outlines my severe disappointment and loss of trust in Lundgren, a dealership I've…read moreconsistently chosen for vehicle purchases and service since 2006. The decline in service quality and integrity is deeply concerning. My negative experiences began a little over 2 years ago with my wife's Honda CRV. Lundgren advised a rear bushing replacement and a sway bar replacement, claiming the latter was cracked. However, a second opinion from another mechanic revealed the sway bar was not cracked, directly contradicting Lundgren's assessment. This incident immediately raised doubts about the accuracy of Lundgren's diagnoses. The most significant issue involves my 2016 Honda Civic's recurring AC problems. Since I have purchased the car from Lundgren I have not had a reliably working AC. Despite multiple attempts by Lundgren to fix it, it consistently failed not long after repair. On the fourth and final visit (see attached work order 05/02/2022), Lundgren's diagnosis, based on "specialized Honda AC diagnostic equipment," was a leaking evaporator core. This diagnosis cost me over $400, with an estimated repair bill of an additional $2,000. Due to the car's ongoing AC issues, I sought assistance from Lundgren and Honda for coverage, but was denied because I already used Hondas "Goodwill" program for a paint issue I had with the car. Due to personal reasons I have gone 3 summers without a working AC in the car. Recently, I took the Civic to an independent, certified mechanic to address this issue. This mechanic found no issue with the evaporator core. Instead, they identified that the lines going into the condenser appeared to be improperly connected or damaged (possibly intentionally cut) and also located leaks in the lines leading to the firewall. After replacing these lines, the AC has been fully functional for over four weeks, at a significantly lower cost than Lundgren's estimate. This experience clearly demonstrates a serious misdiagnosis by Lundgren, leading to an unwarranted $400 charge and a proposed $2,000 repair for a problem that didn't exist. Beyond these critical mechanical failures, I've observed a noticeable decline in Lundgren's overall customer service. A minor yet irritating example is the high-mileage oil change discount. Previously, this discount was proactively offered; now, (at least in my experience) customers must specifically request it. Even when requested, I've been incorrectly charged and forced to seek refunds for the difference. These accumulated issues, from significant misdiagnoses to a general decline in customer service, have completely eroded my trust in Lundgren. The dealership no longer upholds the standards I've come to expect over my nearly two decades as a customer. I am deeply disappointed by these experiences and the financial implications they've caused.

Don't expect a call back. If you don't reach the service department and leave a message requesting…read morea call back for service, don't hold your breath, they don't seem to return calls.

during a 2 week period of time I was looking at a truck to buy at this place. I got a…read morecar fax on this truck and he used it t o increase the value of the truck . I did not buy. It had a problem with radiator and he said the increase will pay for radiator. I wont do business with people like that.

a got an awesome deal on a 14 Kia. one owner. paperwork was easy with no extra/hidden "dealer or…read moredocument fees". title in hand same day. found a great car while supporting a small local business. gave me a fair price on my trade in. as much as i hate shopping for a car, i enjoyed this no hassle find! great to see a dealer with affordable prices

I've worked with Mitsubishi in the past. After being in a Bronco for a couple of years, I decided…read moreto come back to Mitsubishi. After doing some research and reaching out for more info, I got a call from Ryan to set up an appointment. I was able to get in the same day. Ryan made the process very seamless from start to finish. I'm super appreciative of his customer service as well as all of the others at Midstate who helped, including Brianna, Alexis, Alice, Stephane, and Jake. Midstate will continue to have me as a customer!

after buying 3 cars from them, the last one being not even two years ago, this is the estimate for…read morerepairs and told there is nothing they can do, I will never ever deal with them again and this is after over 2,000 spent on repairs already, stay clear of them Hello, this is Ashley over at Midstate Mitsubishi. Just reaching out through text so that you can see everything written out and can look it all over. So the driver side mirror does need to be replaced and the cost would be $532.96 with parts, tax, and labor. Also the tpms light is on because the left rear tpms sensor is not reading and should be replaced along with 4 tires. The tread on all 4 tires is low. The ost to replace all 4 tires with the tpms sensor would be $624.50. Next, as for the horn not working it does need to be replaced and that would be $350. with parts, tax, and labor. The tech found the right front inner and outer tie rods need replacing as they have alot of play, the cost to replace these would be $767 with an alignment afterward. And last the check engine light is on for 2 issues. First is for the mass air flow sensor would need to be replaced $454.47. And lastly, there is a "code of death" for the transmission meaning that the transmission would need to be replaced and the cost of that would be $6365. Please let me know what you'd like to do. And if you'd like to speak to someone from sales to see if trading in the vehicle is an option please let me know that as well! Reply STOP to cancel.

Steer clear of this place. As most used auto lots are full of junk and some aren't, respectability…read morespeaking. All I can say about this place is rude, unprofessional and really poor salesmanship. Years back I was looking at the underneath of a pick up truck when the owner was walking by I stood up, might have spooked him but he continued to tell me I 'really need to know what I'm talking about' and basically told me how stupid I am and why I shouldn't be looking at cars.. great way to sell!! This month I was looking at a car there first time I've been back in 3 years. Same guy and another man who must have been his brother gave me a price. I went back to purchase it and they were now both there and started arguing over the price and put the blame on me for why they didn't know what price. Looked at the paper work and they filled out 2 grand more than I was told!!! I walked away. Seems like they work together to argue on purpose to get you confused into signing something. Shady shady shady...

the owner never had a mask on even when we were in the building. he was coughing without covering…read morehis mouth, he also said everything was fine with the car but we found a problem with the transmission. when we finally bought the car he started messing with it and taking things off etc.

Thank you Alyssa Moran for helping me to make my Toyota a Toyota again. She listened well and did…read moreexactly what was needed (or the technicians did) and even told me to start thinking about new tires in the future along with checking the tire pressure sensors. I like that because I can now start saving for that. I always get good service and I like the way my car runs after service. Toyotas are the best!

absolutely horrible!! they sold me a defective car and won't do anything about it !!!!! they know…read moreit has problems...... do not buy from them, you will regret it

Three hours for an oil change? Absolutely ridiculous. Send a text half way through trying to upsell…read moreproducts and services rather than have a conversation about it.

After Sunnyside in Holden closed, I came here twice. First time I was charged a ridiculous amount…read morefor the service done. 2nd time I went in for an AC repair, they charged me $800 and a month later, the AC was not working again. I will not go back here. The prices are extremely high and the service was not great.

Larry & Richie have been selling me solid cars for years ! Fair prices great used cars incredible…read morein the parts department! , almost 15 years I've been going here they are honest about their cars, they know their cars they've always been straight with me thank you guys !

This guy Larry is the lowest of lows. He'll do anything to make a buck. Whatever you do save your…read moremoney and go else where. Recently got a car from him. Said the car was in great condition, only to find out he disconnected the battery to erase codes. What a piece of shit. He also refused to give me my deposit back after i said i no longer was interested. In hindsight never leave a deposit as he will hold you against your will. Just your typical shady car saleman. I WOULD NEVER RECOMMEND ANYONE PURCHASING A CAR FROM HIM. Also his warrantys and fault. He will never fix anything. You will need to file civil lawsuit. Which takes time money and loss of work from you. While your bussing it to and from. Work. Stay away. He is a scam artist. Worse then Matildas father!! Take my advice!!! And all the others who wrote reviews