1. New England Automotive

    1. New England Automotive

    0

    Auburn, MA

    New England Automotive

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Services - New England Automotive

    Routine automotive maintenance

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    1 year ago

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    3.1
    (39 reviews)

    I unfortunately have had to visit this Firestone twice in the last month due to flat tires on two…read moredifferent vehicles. Both times I have been in an extreme hurry and Steve, the Manager, was so great about getting me in and taking care of quickly and efficiently. I also bought for new tires a few months back and the tire sensor was having trouble registering but they kept working until the got it fixed. I highly recommended this Firestone location.

    I brought my fully operable vehicle to Firestone Complete Auto Care in Auburn, MA on June 28, 2026…read morefor a routine coolant exchange and oil change. During the service, I was informed that the radiator failed while Firestone was performing the coolant flush, leaving my vehicle inoperable. I arrived with a working car and left unable to drive it due to what occurred during their service. Imagine how shocked I was after being told I could not retrieve my vehicle and drive home. Note, this left me without transportation home and subsequently to work on Monday. I was told I would need a new radiator at a cost of $1,300. At no point prior to the service was I advised of any issue with the radiator or any risk that it could not safely undergo a standard coolant exchange. The failure occurred during Firestone's service, yet I was still presented with the cost of repair rather than a clear assumption of responsibility. Drew, the Service Advisor, attempted to back me into a corner verbally and became frustrated when I presented a differing opinion to his. Let me quickly add that Drew attempted to back me into a corner to complete additional services with them that would've run me over $5,000. I left extremely dissatisfied and beyond concerned about what I would consider very questionable business practices, inexperienced technicians, and poor customer service.

    Nextlife Solutions

    Nextlife Solutions

    4.8
    (4 reviews)

    Paul from NextLife Solutions provided incredible and exceptional service and expertise in repairing…read moremy Thumper Mini Pro 2 Percussive Massager. Paul demonstrated advanced technical skills in cleaning and repairing the legacy electronics involved and he restored the massager to its original functionality. He successfully diagnosed and addressed the issues that had rendered my high end massager unit non-functional for decades, stored away in a box. Paul kept me informed throughout this surprisingly short 2-day process, ensuring transparency and updates. He went WAY above and beyond to accommodate my needs, showing flexibility and a willingness to help in anyway that he could. Paul maintained a high level of professionalism, providing a clear price quote from the beginning and sticking to it without any last minute surprises. I was very impressed with him as a person and as an electronics repairman. The repair was done to a high standard, and the Thumper Massager is now functioning again just like it did when it was brand new !! Also , I have to mention that this job was somehow completed in record time, and far exceeded my expectations. Paul's exceptional skills, work ethic, personality and dedication to customer satisfaction were very evident and much appreciated by me. Thanks again to Paul and NextLife Solutions !! Michael Sarni

    He I a dependable mechanic tried to install my serpentine belt and successfully but needed more…read moretender care! Great guys will use him in the future

    New England Automotive - autorepair - Updated July 2026

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