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    New England Automotive

    5.0 (3 reviews)
    Open 9:00 am - 5:00 pm

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    Services - New England Automotive

    Routine automotive maintenance

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (39 reviews)

    I brought my fully operable vehicle to Firestone Complete Auto Care in Auburn, MA on June 28, 2026…read morefor a routine coolant exchange and oil change. During the service, I was informed that the radiator failed while Firestone was performing the coolant flush, leaving my vehicle inoperable. I arrived with a working car and left unable to drive it due to what occurred during their service. Imagine how shocked I was after being told I could not retrieve my vehicle and drive home. Note, this left me without transportation home and subsequently to work on Monday. I was told I would need a new radiator at a cost of $1,300. At no point prior to the service was I advised of any issue with the radiator or any risk that it could not safely undergo a standard coolant exchange. The failure occurred during Firestone's service, yet I was still presented with the cost of repair rather than a clear assumption of responsibility. Drew, the Service Advisor, attempted to back me into a corner verbally and became frustrated when I presented a differing opinion to his. Let me quickly add that Drew attempted to back me into a corner to complete additional services with them that would've run me over $5,000. I left extremely dissatisfied and beyond concerned about what I would consider very questionable business practices, inexperienced technicians, and poor customer service.

    Great customer service. Larry the service Manager truly cares about his customers. He answered…read moreall my questions and thanked me for my business.

    New England Automotive - autorepair - Updated September 2026

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