UPDATE TO INCLUDE SCREENSHOTS- so you can see based on their response there was zero abusive behavior from our side. It was telling because when we picked the dogs up Danny profusely apologized for what happened which as you can see from the response below is very different then what they say now. High Paw to me has always been a safe place where we could leave the most important "people" to us without any fear. That is such a rare thing to find in the world. What happened last Monday felt like a deep betrayal of that trust. Danny has always been wonderful and we have been leaving our dogs there for several years. He even made sure to care for our sweet dog who was in his last days with such thoughtfulness that they had a fan for life in me. That sadly changed last Monday night when we left them at their new location for a 6 night stay. Even from the drop off- something felt very off- there was very little discussed and the conversations were abrupt and really non- existent. We had our best friends dogs that were also going to be there for the first time for the 6 days, and we recommended high paw without any thought. We were told that the dogs would be well taken care of and we would be updated frequently on how things were going. When we checked in- High Paw didn't ask any questions at all about how much to feed the dogs or their potty habits or walking or anything, which is a big deal for 6 days. We texted them directly after dropping them off just to give them all those details . We didn't receive any response. We followed up a few more times, and everyone (especially the ones that hadn't been there before) grew concerned. We called and no response. Our flight was due to leave in a few hours and we hand t heard anything back. After multiple attempts we finally reached the owner who was defensive and dismissive of our concerns and when we asked questions if they had eaten or gone out this evening- instead of confirming - she told us to come get the dogs in the middle of the night. When we picked them up it was clear that not only had they not been fed (the food hadn't been touched) but they all seemed desperately thirsty. It broke our heart because not only did it torpedo our vacation it broke the trust we had in leaving the ones we love the most with them. We were kind and courteous throughout the entire process and our only concern was for the dogs and just needing some sort of update letting us know they were okay. In the end- it comes down to trust. It takes a long time to create and an instant to break. read more

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Just picked my little boy Peanut after a 10 day stay in London and I have never been so reassured that hes happy and safe whilst I was away. I have primarily used them for daycare over the past few years but this is my second time leaving him with High Paw (previously on a 4 day work trip to NY last year) and they have been so consistent with the updates and keeping me in the know. They even sent me a puppy pool party update which had me squealing!! Very glad to have them as a backup family to my precious bean. 10 out of 5 stars! read more

High Paw - Puppy heaven! - Dog Walkers Near Me - Los Angeles, California

*UPDATE* Since posting this review, High Paw responded publicly that we were removed because of "abusive behavior" toward their staff. That was surprising because the written reason we were given that night was that our communication expectations did not align with their policies. The attached text messages show the sequence of events. Their response also did not address any of the other concerns raised in my original review, focusing almost entirely on the claim of "abusive behavior." After finally receiving a response that evening, I thanked them for the update and simply asked whether my dog had been walked, fed dinner, and if they could send a photo. Instead of answering those questions, I was told, "this will be your dogs' final stay with us." Only after being told we were no longer welcome did I challenge their explanation that the overnight employee's shift was considered "personal time." Minutes later I was told, "Pick up your dogs now," despite having an early morning flight. I encourage anyone reading this to review the text exchange and decide for themselves whether it reflects the "abusive behavior" described in their public response. Original Post My wife and I booked an extended overnight stay for our dog before an early morning flight. We chose High Paw because we understood there would be overnight supervision with someone on site caring for the dogs. The first red flag came at drop off. The employee taking our dog inside only asked where his food and bed were. She never asked any of the questions I would expect from someone caring for another person's pet. There were no questions about his feeding schedule, bathroom routine, temperament around other dogs, allergies, medications, emergency contacts, or anything else. When we tried to volunteer that information, we were repeatedly cut off with "yeah, yeah, I know." type responses. The problem was, no one had ever asked those questions in the first place. We dropped him off around 5:00 p.m. knowing he would need dinner and a walk before bed. Our dog will not relieve himself indoors, so walks are essential. As the evening went on, we received absolutely no communication. No text, no photo, no confirmation that he had settled in. I sent texts and called the contact number but received no response. After hours of silence, I became concerned enough to ask a friend who lives nearby to stop by the facility and make sure everything was okay. Only after my friend checked on the dogs did I receive a response. Rather than understanding why I was concerned, the owner told me they do not respond after business hours because the overnight employee's shift is considered their "personal time." I was also told that because my expectations for communication didn't align with their policies, this would be my dog's final stay. That response raised an obvious question. If someone is providing overnight care and being paid to supervise multiple dogs, how is that considered personal time? I booked overnight boarding because I believed someone would be actively caring for the dogs throughout the night. The owner's explanation left me questioning what overnight supervision actually means at this facility. When I expressed that concern, the situation escalated even further. Around midnight, just hours before my scheduled 7:00 a.m. flight, I was told to come pick up my dog. We had booked overnight boarding specifically because we were leaving early the next morning, so this put our entire trip in jeopardy. When we brought our dog home, he immediately drank a large amount of water and, once outside, urinated continuously for an unusually long time. I wasn't there, so I can't say exactly what happened, but based on the condition he was in when he returned home, I left with serious concerns that his basic needs had not been adequately met. The lack of communication, the dismissive attitude, and the way this situation was handled were unlike anything we've experienced with anyone who has cared for our dog. I wasn't asking for constant updates. I simply wanted to know that my dog was safe while I was preparing to leave town. Instead, I was met with silence, hostility, and ultimately told to retrieve my dog in the middle of the night. If you're looking for overnight boarding where communication, professionalism, and customer service are priorities, I would strongly recommend looking elsewhere. read more

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I am incredibly disappointed to be writing this review because High Paw was a business I had previously trusted and enthusiastically recommended. In the past, High Paw took great care of my dogs, Hugo and Morris, during one of the most difficult times imaginable when Hugo was critically ill and nearing the end of his life. Their compassion and professionalism at their previous Variel Ave location earned my trust, which is why I confidently recommended them to 4 of my closest friends for our recent group vacation. Unfortunately, the High Paw we experienced at their new Woodland Hills location was nothing like the one I remembered. Our group boarded 4 dogs together, dropping them off around 4:30pm on Monday, 7/13. At 5:00pm, I created a group text with all 4 owners so High Paw could send updates, pics, and videos to everyone at once. By 7:30pm we had received absolutely nothing despite multiple texts, calls, and voicemails. By 10:30pm, after more than five hours of silence, all 4 owners were understandably anxious. We were leaving for an international vacation early the next morning and hadn't received a single confirmation that our dogs were okay. Since I live nearby, I drove to High Paw. The overnight employee, who I learned was the owner Danny's dad, answered immediately. He was kind, apologetic, and explained their phone system had undergone a scheduled software update that prevented calls and texts from coming through. Technical issues happen, but no one had communicated this scheduled outage to us. He apologized and assured me he would update our group text immediately. About 30 minutes later we finally received a text confirming the dogs were okay. Naturally, after six hours without communication on the very first night, each owner replied and asked how each of their dog was adjusting and requested a quick photo before bed. Again, we received nothing. Knowing their phone systems were now working, I called and Charlene answered and immediately told me it was "unprofessional" to call after business hours. I explained I wouldn't have called if our messages throughout the evening had been answered. She then informed me that High Paw only provides updates between 8:00am-6:00pm. This completely contradicted my previous experiences with High Paw and former employee Stephanie, where communication frequently extended beyond business hours. More importantly, when customers are paying for overnight boarding while traveling out of state or internationally, requesting occasional updates is not unreasonable--it's part of the peace of mind you're paying for. Initially she seemed understanding and suggested updates could extend until 8:00pm Minutes later, however, she sent a text doubling down on the policy, instructing us not to contact the overnight employee because it was their "personal time," and informing us that this would be the last time High Paw would board our dogs. Concerned by the wording of the text, one of my friends simply replied whether someone was actually onsite overnight with the dogs. The response was cold and abrupt: "Please come pick up your dogs." At approximately 12:12am--less than five hours before our departure to LAX--we were suddenly forced to retrieve all 4 dogs. With no boarding facilities available this late and last minute, we had no backup plans. One member of our group, Heather, made the incredibly selfless decision to cancel her vacation she had planned and saved for over a year, so she could stay behind and care for all 4 dogs. Without her sacrifice, the rest of us would have been forced to cancel flights, hotels, and thousands of dollars in prepaid travel arrangements. Even with her decision, our vacation was ruined knowing one of our closest friends had been left behind because of a completely avoidable situation. When we arrived, Danny and his dad were genuinely apologetic and professional. Unfortunately, that professionalism was overshadowed by Charlene, who hurried our belongings out the door with little interest in resolving what had become an entirely preventable crisis. What disappoints me most is that none of this needed to happen. This situation began with a communication failure and escalated because of defensiveness instead of empathy. Businesses make mistakes. The best businesses acknowledge them, communicate honestly, and work to make things right. That was the High Paw I remembered. Sadly, it is no longer the High Paw we experienced. I sincerely hope ownership reflects on how this situation was handled because Danny and his dad demonstrated the kindness and diligence we once associated with this business. Unfortunately, based on this experience, I can no longer recommend High Paw to anyone who values reliable communication, professionalism, and peace of mind while traveling. No pet owner should ever find themselves scrambling after midnight to retrieve their dogs just hours before an international vacation because they asked for a simple update. read more

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I don't enjoy writing negative reviews, but after this experience I feel it's important to share what happened. This summer, my friends and I planned a special trip together. One of my friends had used High Paw before and had a wonderful experience, so we felt confident booking our dogs there. Between us we had four dogs, and since only our dogs would be staying overnight at High Paw, we thought it would be fun for them to board together. My dog has some separation anxiety, so after dropping everyone off around 5:00 p.m., I sent a text a few hours later just to check that she had settled in. After receiving no response, I called and left a voicemail. As more time passed without hearing anything, my friends also became concerned. Since the only dogs being boarded were ours, we expected at least a brief confirmation that everything was okay. My friend who had previously used High Paw said they had always received frequent updates and photos, so the silence was unexpected and understandably worrying. Around 11:00 p.m., we finally received a message explaining they had experienced phone issues that evening. We completely understood that technical problems happen and were relieved to finally hear from them. We simply asked how the dogs were doing--whether they had eaten, gone for a walk, settled in--and if we could receive a photo. Instead of answering those questions, we received a message stating that High Paw only communicates with clients between 8:00 a.m. and 6:00 p.m. due to business boundaries, and because our expectations did not align with their communication policy, this would be our dogs' final stay. This came as a complete surprise. We had never been informed of these communication policies before booking or at drop-off. Had we known that we would be unable to receive updates after hours, we likely would have chosen a different boarding facility, especially since we were leaving our dogs overnight for an extended trip. At that point, we became concerned for a different reason. Since there are no cameras available for owners to check on their pets, and because we had been told someone would be on-site overnight, we simply asked whether someone was with the dogs. Rather than answering that question, we were told, "Pick up your dogs now." It was shortly after midnight. We immediately drove to High Paw to retrieve all four dogs. Danny, the owner, and another gentleman were courteous and professional when we arrived. Unfortunately, the woman who had been communicating with us throughout the evening was noticeably defensive and dismissive, making an already stressful situation even more uncomfortable. By the time we got everyone home, it was nearly 1:00 a.m., and we were scheduled to leave for the airport at 5:00 a.m. We suddenly had no boarding arrangements and no realistic way to make new ones in the middle of the night. In the end, I stayed behind with the dogs while my friends continued with the trip. I had to forgo my flight, lost the cost of my ticket, and was quite sad about missing what would have been my first vacation in three years. But my priority was making sure our dogs were safe. Looking back, what disappoints me most isn't that there were phone issues or that the business has communication policies. Those things can happen. It's that reasonable questions about our dogs' well-being were treated as a problem rather than an understandable concern from owners leaving their pets overnight. A simple update, one photo, or a clearer explanation of expectations could have prevented this entire situation. I genuinely wish this experience had been different, especially since it came highly recommended by someone we trust. Unfortunately, based on how our concerns were handled and how quickly the situation escalated, I can't recommend High Paw. We left feeling that our concerns as customers were dismissed rather than understood, and the consequences were far greater than they seemed willing to consider. read more

Wanted to provide an update after Duffy has spent a fun filled year with the High Paw team. The staff has been so attentive and loving towards Duffy to the point that when she sees any of the staff she runs frantically to greet them and give them kisses. I work from home/ hybrid -at times my schedule changes in the moment and the staff at High Paw have not only been flexible and reactive to my schedule but also loving to my dog and have treated her so well with love and affection. For those dog parents out there that can't be at home all day due to work I highly recommend checking High Paw out. read more

High Paw - Dog Walkers Near Me - Los Angeles, California

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High Paw dog daycare is my go to when I need to take business trips out of town. They are easy to work with and I know I can count on them to keep my Dingus safe! read more

I really dislike writing bad reviews and always try to give people and businesses the benefit of the doubt, but I don't want anyone to go through what my friends and family went through recently so I wanted to share our experience with High Paw. We had been planning a special trip together to celebrate several special occasions for over a year and wanted all of our dogs to be together while we were on vacation. Between us all, there were 4 dogs and one of our friends who we were traveling with had very highly recommended High Paw to us as they had boarded their dogs there quite a few times and said it was wonderful. So we arranged for all of our dogs to be there together while we were on vacation. In my communication with Danny he was always very nice. The evening before our travel we all dropped our dogs off there a little before 5pm and the employee working the front desk barely spoke a word to us as she took the dogs into the play area. She wasn't rude by any means but it was odd that she didn't ask us for any important information such as how much food should each dog get per day and how many walks or any other information that should be important to know when you are boarding them there for an extended period of time. That immediately made me a bit uneasy as I'm used to any sort of dog sitter or boarding asking lots of questions since all dogs need some sort of individualized care but I tried to write it off that she must've been a total pro and would text us with questions as she needed them. Hours later, we hadn't heard one single update nor received even one photo on how the dogs were doing. This again, made me uneasy as all dogsitters I've used in the past always sent updates and photos. I once again tried not to worry since our friends had used High Paw in the past and highly recommended them. A few more hours went by with no response and then one of our friends who had used them in the past said that this was highly unusual for High Paw to not respond or update us on anything , so then we did all get a little nervous that something bad might have happened. We sent a few more polite texts checking in and tried calling with no answer. Our friend who lives close by drove down there around 11pm and knocked on the door where he found Danny's father who was very nice and apologetic and explained to us that they had been updating their system and therefore their phones were out. We were told that the phones should be working again soon and we would get an update and a photo shortly. We all felt much better then but still slightly uneasy for some reason. After another while of not hearing anything, our friend called the phone number and a woman answered and he explained the situation to her and she said that they did not send updates after 6pm - however none of us knew this and that was not the experience our friends had had in the past when they boarded their dogs overnight so we didn't know and if that was their policy, it would have been nice to have that explained to us and to have received at least one update on how all the pups were settling in prior to the 6pm cutoff. It sounded like according to that phone call, the woman was understanding of our concern but then we suddenly received a text from her at 11:43pm that said "Because our communication policies and boundaries do not align with your expectations, this will be your dogs' final stay with us." That felt very abrupt and surprised all of us so we asked a few more questions, especially wondering why there was no communication after 6pm if we were paying for our dogs to be there overnight and we were told someone would be there with them. The response to this question at 12:12am was "Pick up your dogs now." So in the middle of the night we had to drive over there and pick up all 4 of our dogs. It was around 1am that we were all back at my house, blurry-eyed, confused, really stressed out, and overall very sad that our trip had been ruined. We had to be at the airport in 4 hours to leave for our vacation so there was no way we could find a backup in the middle of the night with that short of notice. My sister, made the decision to stay home and take care of all of the dogs so that the rest of us could go on the trip. She lost out on her flight ticket that she had paid for and the amount of stress and sadness that this caused all of us is hard to describe. It's just very sad and disappointing to me how the entire situation was handled. We are still trying to process the whole thing because it was overall just so strange and unexpected. read more

We left our little dog with High Paws for two weeks. They sent us updates and pics every day. They were quick to reply to my texts and our little dog had the best time there. She doesn't get to play with other dogs very often and she really enjoyed herself. They only accept small dogs so we didn't have to worry and they have a limit on the number of dogs which was very nice. There is always someone there, even over night and they play and walk the dogs multiple times at no extra charge. I highly recommend High Paws. read more

Had a great boarding experience with Danny at High Paw Woodland Hills. She did not want to come home after 4 days away and the picture updates were a great reassurance. read more

High Paw - Dog Walkers Near Me - Los Angeles, California

My 5 month old puppy has stayed here a handful of times overnight and she always seems to have a great time. They are communicative and send photos/ updates about your pup which I really appreciate. Honey and I say thank you guys! read more

High Paw - Dog Walkers Near Me - Los Angeles, California

This place is terrible. My mom and I took our dogs there. You first pull into what looks like an apartment complex in a condo. You then go in and the place is tiny to the point where they want you to wait outside before bringing the dogs in. They have no cameras to view the dogs. We said we would give it a try for an hour. Showed back up and they got mad at us because we came through the front door to pick up our dogs. They told us from a sign that they held up in a window that we had to wait outside to get the dogs. The dogs were all barking in there and then suddenly they all stopped barking. This place is shady and I do not recommend it. The staff was super rude when we picked up our dogs and gave us nothing but an attitude because we walked through the front business door. Horrible place and business. As I cannot reply to your post, I am going to reply here. An hour or three hours should make no difference. My experience was not well received. Your staff was rude to me when we came to pick up our dogs. They immediately shut all the blinds And held up a sign telling us to wait outside. And at the same time all the dogs just immediately stopped barking at the exact same time. Which leads me to wonder if you have some sort of device that hurts their ears when they bark? It is nearly impossible to get dogs to stop barking like that. I even asked the lady working and she said they all just listen to her. She was rude and didn't tell me how they were doing and immediately rushed us out of there as quickly as possible. She took our money and didn't say thank you for coming, didn't give us an update on how the dogs did. In fact, she was very irritated that We came over through the gate. When I am picking my dog up, I am excited to see the dog. So I bypassed your sign and came in for forgetting that you guys have this ridiculous rule about not coming into the building. I've never taken my dog to a daycare facility where when I show up they meet you with an angry look and hold up a sign telling you to wait outside and then shut all the blinds. I also don't understand why you have no cameras in there to view dogs. I will not be bringing my dog back here. I also never attempted to view the place prior. I don't know who you met with but it wasn't me. That was my first time there. I called to see if it was possible to view the place and was told we could bring them in at 10 AM. I never once just showed up. Also, even if somebody just shows up, this is a business and they are leaving their dog there. They shouldn't be met with angry looks or attitude. read more

Absolutely loved this doggy daycare for my little pup! I live in the building and when I found out they were opening up, I was super excited! I have a soft spot for dog lovers and caretakers so i'm a huge supporter of daycares like this one. Check-in was super easy and friendly. They have you sign a waiver with your information, just make sure you show proof of their shots and vaccinations. My little Maui felt right at home using all of the amenities and had no hesitation becoming a goldstar member there lol. The owners send you updated pictures and videos which I loved. Thanks so much High Paw! read more

High Paw - Dog Walkers Near Me - Los Angeles, California

Love this place! The owner is such a nice and caring person. I dropped off my dog Bella for the day as I had to run errands and when I came back, I saw her having so much fun! if you're looking for a place that will care for your dog like their own, this is 100% the place to go! Thank you again for everything! read more

High Paw - Dog Walkers Near Me - Los Angeles, California

This place is absolutely amazing. If your pup is like your child like they are to me , this place is phenomenal. I've been sending my Chico (frenchie) here for a few months now and the staff is so friendly everytime and they truly spend time and love on your pets! I took him on his birthday and they gave me a free visit with a goody bag of toys for him! It meant so much! Love this place! Will never use any other daycare read more

Danny and staff at High Paw are amazing and genuinely care about the dogs in their care. My rescue pup started out very shy and as he continued spending his time at High Paw, he grew into a very confident, playful, friendly and happy go lucky dog. He really thrived at the interaction he had both with other dogs there and with Uncle Danny and team. Truly different day care experience. Highly recommend this business. Wish there were10-stars! read more

Danny and his team are extremely careful and loving with your pet. They devote their attention to your pooch and are excellent to work with.

Teddy has been going to High Paw since they opened and LOVES Danny and Val! She barks in the car upon arrival and jumps out of the car ready to have fun. Danny is affectionately known as Uncle Danny to Teddy. We love High Paw and are so grateful for their care and love of our dog. We get photos and daily updates via text on how Teddy is doing. Teddy has stayed for many overnights and for day care and she comes home happy and ready to sleep after a full day of playing. I highly recommend High Paw! read more

My Doberman adores coming here. Excellent customer service, very accommodating. I get updates throughout the day. My dog gets so excited to see Danny. So thankful to have found this second home for my pup. read more

I can't say enough wonderful things about Danny and his team. Oliver loves his time at camp. We get wonderful Photos and updates. Danny is so accommodating. It is a great facility and super calm. read more

Great place, for your fur baby! They are so caring towards your dog and their needs. I wish I can give them more stars!

I really like this place! I'm so happy that I found it. I've had bad experiences at previous places. So coming here I was very worried, but was pleasantly surprised. They took such great care of my puppy. :) read more

We took our puppy here today for his first day. He had the absolute best day. They gave us updates and photos throughout the day and were very flexible with drop off and pick up. Would 100% recommend them if you're looking for a daycare for your pup. read more

High Paw is the best! I would highly recommend them to anyone. They took such great care of my little pup, Benji, for multiple days. He was so happy and I will definitely use them again in the future. read more