Incredible service - my husband and I live in the Boulder area and were looking into replacing our…read morewater heater and called Dr. Drain for their evaluation. Not only was arrival prompt, but we received an honest appraisal of work (if any) that needed to be done - turns out we do not need to replace our water heater which is a huge relief. We appreciated the honesty. The knowledge, passion for the work, and commitment to customer service is clear. We got an evaluation of the water heater and full works. We will100% go with Dr. Drain in the future for any further needs.

This group is so professional. I have used them multiple times for my house in Gunbarrel. Their…read morecommunication with me are excellent, they always arrive when they say they will and I don't feel like 50 million things. I also love that they teach me how to prevent issues. I've learned so much from them and would never tell anyone else for nor plumbing/pipe issues. My dog loves them too.

Kelsea is a great technician! She is thorough and explains…read morethings clearly. Always happy to see her.

I was contacted by Plumbline for a quote on replacing my AC unit as they are the company that you…read moreare referred to by COSTCO at this time. We had used a different company from COSTCO quite a few years ago and were very happy. Our experience with Plumbline was very different. At first we were very happy when they mentioned we could purchase a Centrally Ducted Air-Source Heat Pumps and we would be eligible for a ~8K rebate from Xcel energy. Now this seems like a loophole as we do not use Xcel for Electricity but just for natural gas. The heat pump would only be used for cooling since we were keeping our current furnace. I asked the salesperson if there was an issue if Plumbline would cover the 8K, I asked this as I was a little bit sceptical and none of the other companies had mentioned this option. At that time he stated they would cover the cost if there was an issue. However when I received the quote that was not listed and the terms and conditions had an odd clause that I had never seen before. When I contacted the salesperson about the wording I never heard back? The contract was saved as a picture due to the size. This is the part I had an issue with: 14. This agreement is the complete and exclusive statement of the agreement between Purchaser and Plumbline Services and it supersedes all prior oral and written proposals and any prior or subsequent communications pertaining to the subject matter hereof. Basically the contract says that any verbal promises are not valid which makes sense, stuff that was provided in writing was a bit odd. But the part that makes no sense says that the contract cannot be modified by either party ever? I asked for a clarification and had no response. So if you decide to go with Plumbline look at your contract and realize what you are signing.

THE BEST!!! How can I convince everyone reading this to use this group of people and company Rooter…read moreGuys? Let's start from the beginning. -- I got the pleasure of first meeting Jeff who came out to do an estimate. Jeff had this genuine confidence about his experience, his team and his company (which was really nice since my 1940s home had a lot of plumbing issues. Essentially we needed everything replaced!). On top of that, he and his team gave me an estimate that was beyond competitive. Rooter Guys truly want to help their customers and not take all the money since they understand house projects and repairs are a huge headache physically and financially. Next he brings out the team Lead Jacob (this guys KNOWS his stuff and years of experience), amazing Cody, and awesome Austin to get another eye over on what their going to do like double checking their work. All three of the workers were also very kind and helpful if I had any questions or concerns. They even would go out of their way to show me pieces that they needed to repair, educate me on what to look out for or what pipes are which, levers, etc. Rooter Guys even found a blocked ground pipe that was so important to replace so that our basement/foundation would not die from water damage. I had so much anxiety because I was thinking "Oh great. Another expensive bill!!" But no, THEY TOOK CARE OF ME! They were efficient and clean in their work. They communicated and educated every step of the way. They were so professional and nice at the same time. They are licensed and have a warranty. I will 100% recommend to others and use them again in the future. I like them so much that they are invited to my house warming party. :) Again, Rooter Guys are the best. The end.

RooterGuy ( Jacop & Cody) to the rescue! We did an addition to our home 20yrs ago. We are using a…read morehot water heater for our radiant heating system. After using RooterGuy to fix a busted pipe, we were happy to use them to replace our broken water heater. Jacop & Cody were the two technicians that came to help us. Both of them were very knowledgeable on fixing the Antiquated system! They were very respectful and polite answering my questions making me feel included. They were not offended by me covering the work area. They were very neat, clean & timely in what appeared to be a very complicated job. I have already referred them to a very close friend!!

All the technical team that installed our heat pump air conditioner were very knowledgeable,…read morerespectful and willing to take as much time as needed to explain our numerous questions.Shout out to Chad, Gabriel and Jonathan for your expert work and AJ for keeping our best needs #1 priority.to anyone that I didn't catch your name.Thank you for making us cool !

We have used this business off and on over the last 7 years and what I like most these days is that…read morewe have a really good understanding of my house and the issues that come up with it. I like that they track and document every service provided with photographs and that if they can send the same technician each time, they do so that person has a good memory of your situation with your home. They have always been prompt at returning calls and helping me figure out what I need. Even if their prices might be a wee bit high here and there, the peace of mind to know that we are being taken care of is worth it to me. I like knowing they have our house history, they have established a relationship with me over the years and I know that when they offer me options its not to just get all they can - there is a purposeful reason. If you are in a situation where you need an airtight service with a tracked repair history that you can look up in images etc, then this is a great place to call for assistance.

We requested an Essency electric water heater installation. We also needed 240/220 run from the…read morepanel outside to the mechanical room. 1. We were given quotes for 4 different water heaters, including one gas heater. That allowed us to compare pricing & features. 2. We were given 2 quotes for the electrical work depending on ease or difficult access to the mechanical room. All quotes were detailed with line items for parts, etc. That was very professional vs the companies that give you a "black box" price with no details. Prices were reasonable for today's structure. Still a shock as we've had the house for 13 years with very few repairs needed. But it is what it is. We had a problem with the initial water heater hookup. They quickly sent out a top electrician (Pete) who verified everything and found one problem. He said he'd talk to the owner in case there was a problem with the water heater. The Essency has communication and app control features so the board working is critical. The next morning they had a full replacement water heater on the truck in case it was needed. It was not needed, Pete and Jacob had it up and running and reverified everything. Pete also caught that our router had paused the connection to water heater for some reason. Pete called later to make sure everything was good. We live near DU and there was no stalling around about coming out here. Every person that showed up communicated well and was good to have in our house.

6 reasons to think twice about save home heat…read more This one goes out to female homeowners who might be especially vulnerable to smooth-talking HVAC salesmen. A week ago, I had a regularly scheduled maintenance visit with Save Home Heat. What followed was a beautifully crafted upsell: psychologically astute, layered, and intricate. It may have been an isolated incident, due to a slow February, or part of a larger corporate ethos. The salesman tried to sell me a water heater, which I do in fact need, but also tried to say my 2019 furnace was basically beyond repair, and that I would need a new furnace, and because my AC was also the same vintage it would be best to get a new heat pump as well, for "peace of mind." The total came to $30,761.83. Here's exactly what happened. 1. The year prior, on a maintenance visit, Save Home Heat missed a critical repair, a major red flag, to fix the flue and combustion air for furnace. Flue and combustion air systems are key for safety, efficiency, and equipment longevity in fuel-burning appliances. 2. The salesperson tried to say what he called my 8-year-old furnace, which in fact just turned 7 in January, was old, meh (builder's grade), and pretty much beyond repair. He said the industry standard for my furnace was 12 years. The repairs they quoted me came to $3242.08. The salesguy said there were in fact probably more repairs lurking that he couldn't even see and best would be to replace the furnace altogether. Cost for a new furnace: $13,464.12. When I did get a second opinion, as strongly suggested by friends, I went with Carbon Valley Heating & Air. Dale Moe, the Carbon Valley service manager, said industry standard for furnaces was in fact between 10 and 15 years, and my furnace was well worth repairing rather than replacing. Estimate for Carbon Valley's repair, for flue and combustion air for furnace, and for return air in basement: Cost = $1898. 3. The Save Home Heat salesguy mentioned my furnace was grinding, which it wasn't really doing. He also showed me an amp reading and said the motor was using more than was indicated. His reading was 2.41. Therefore, I would need a new combustion blower for $898. The specified amount on the nameplate is 2.35. When Carbon Valley came and did a reading, their reading was 2.2. 4. Save Home Heat, in their estimate, quoted a repair for the blower wheel ($431), blower motor replacement ($850) and for a pressure switch ($224). Carbon Valley said the blower was "not grinding nor compromised, was balanced and showed no signs of needing repair." Dale said the furnace would not be working with a bad pressure switch and this another unnecessary "repair." 5. Save Home Heat then went beyond suggesting I replace my furnace. (February, given its mild temps, was apparently a very slow month for the HVAC trade!) He said, since my AC was the same vintage as my furnace, and therefore on the edge of its life, why not consider replacing both the AC and the furnace and swapping in a heat pump? Again, for "peace of mind." A heat pump would save me money on propane and since they were replacing everything at once they could really get in there do a great job of modifying the return AirDrop and supply ducting. Cost for a new furnace and heat pump: $25,195.57. 6. Save Home Heat used the classic sale tactics of creating fear and urgency. The salesman mentioned this was all pre-tariff pricing--God knows how much the new 2026 pricing would be when it would be instated very soon. Also, he pressured me more by saying their offer was only good for February, giving me roughly a week to come up with a decision. So my takeaway? Always get a second opinion for big ticket items. Always be skeptical and curious about every single line item. Work with a company that has proven its integrity and is worthy of your trust. As for me, I cancelled my membership with Save Home Heat and will not be working with them in the future.

I've had a very slow faucet drip for months. Today Ryan from Tyco came to take a look, gave me my…read moreoptions, went to Ace to get the part needed, and got the job done. All in less than 60 minutes. He also tightened a wobbly faucet for me and attached my hose - a simple job for some but not for me. I really appreciate Ryan's work and kindness to do a couple extras for me. Tyco's been my 'go-to' plumber for many years and I highly recommend them.

Phenomenal service! We've used Tyco for a couple of issues recently and are extremely pleased with…read morethe response, communication &, most importantly, their expertise and knowledge. The most recent issue was a pretty serious water leak and they diagnosed it quickly - after coming out pretty immediately the morning after our call to them. Pricing is fair as well - very happy to HIGHLY recommend Tyco!

I had a handful of repairs and upgrades which were long overdue. It was easy to schedule and Katie…read morecame out the same day to give me an estimate. She returned a few days later with Tom and they got right to work, having to endure several hours in the crawl space of my house. They allowed me to watch and explained everything they were doing. The quality of their work was top notch and most importantly, in line with plumbing codes. They were very personable and polite. They cleaned up after themselves and did not leave any messes for me to take care of. I would recommend them to anyone.

Levi was great. Installation was smooth. No issues. Also had my pea trap fixed. No complaints.read more

great service and knowledgeable. good warranty and polite and prompt. Did great work!read more

Thank you to Mr. Eric Jackson today !!!…read more He is knowledgeable, friendly and timely ! They gave me a 12 noon to 4 pm time frame, and he pulled up to our home at 12:09! We have had Welzig here at our North Boulder home for 25+ years, and we really enjoyed Eric today -- he is so professional. Way to go Eric! Laura Ann R-T and Buckingham, Guide dog for the Blind #11. The Boulder Cookie Lady