I saw Dr. Horner last week and received exceptional care. He took the time to explain everything…read moreclearly in a way I could easily understand and made sure all of my questions were answered. He even sent a prompt message through the patient portal as soon as my test results came back, which really helped relieve my anxiety. The entire staff, from check-in to the medical assistant, were very friendly and welcoming, which made the whole experience even better. I felt comfortable and well cared for throughout my visit.

Scheduled for a colonoscopy, and I admit, I underestimated the prep time and had to reschedule. The…read moreinitial consultation/scheduling had gone well, but after I rescheduled, I began to get a bad vibe from the communications that seemed to go cold. Checked reviews on Yelp, which are mostly negative unfortunately, but seemed to confirm my experience. I then canceled my colonoscopy and I'm looking elsewhere.

The Center needs to fix their UC Health integration and reminder messages. The Center appointments…read moredo not show in the UC Health app and they only send you one detailed message when you first book. The text reminders are from Harmony Surgery Center and don't include any details except the date- no address, no time, no special instructions reminders. This needs to be fixed. Clearly the nurses are well prepared with a story about how this miscommunication rarely happens (strange they are so prepared for something that rarely happens). For example, they quickly pointed out that I read the original message on May 1st at 3:02PM. Incredible they had that detail handy as though they know how to find that info instantly- but rarely need it. I did open the message that day, but I didn't actually read it because I foolishly expected the Center to send a timely reminder of the appointment and custom instructions for procedure prep. Note, I did follow the manufacturer's instructions on the prescription rather than the off-label Center instructions buried in the UC Health messages. They do tell you all this when you first book the appointment, but do not ever contact you again- even on the day of the appointment- just a cryptic text from UC Health Surgery Center starting 3-days before the appointment. Note the Center off-label prep instructions start 7-days prior to the appointment. Most concerning, the nurses seem stressed as though they are more concerned with keeping the production line moving than patient care. Well, I left the discussion feeling stressed too. I guess that's my fault. Strange I went through cancer treatment for two years never once feeling that way. Also strange that this is the first medical complaint review I ever wrote at 63-years old. Must be all my fault...

The staff at the surgery center were professional and efficient, but the scheduling and…read morecommunication left much to be desired. I scheduled a colonoscopy for late June and received a call in early July to discuss prep solutions. I also got numerous emails about the appointment date and the requirement for a ride home (not a Lyft or taxi). That was the extent of the communication. My appointment was on a Monday. On the preceding Friday afternoon, I discovered my prescription was not at the pharmacy, and they had no record of it. When I called the office at 3:25 PM, they were already closed for the day. I had to contact the on-call physician to get the necessary prep prescription. I never received any written instructions for the prep, nor did I get confirmation of the appointment time or location. This led to me going to the wrong place, as I had relied on the address from their website where I also found the prep instructions. I had to call my ride back to take me to the correct location. At the surgery center, they were running two hours behind schedule. Despite being asked to check in an hour before the appointment, my procedure started almost three hours after my check-in time. By then, I had not eaten for 30 hours and had been without water for 7 hours, leaving me weak and uncomfortable. Overall, while the surgical staff was commendable, the poor communication and scheduling mishaps were highly frustrating. I do not recommend this doctor's office and will not be returning.

this doctor was over 20 minutes late to our meeting, i tried to email the portal and no response so…read morei logged off, given i was on my lunch break and she was late. we never had our consultation , yet she tried to charge my account a no show fee, and i was on the call, without her. she then proceeds to harass me via text messages when i logged off the meeting she no-showed to.

I started seeing Dr. Waters recently. I have a host of issues (mold, chemical sensitivities, issues…read moredue to allergy to an implant) and I am traditionally a very difficult patient to treat. My doctor stopped taking virtual appointments and I was looking for an expert, especially to treat my mold issues. Dr. Waters took a thorough history, ordered appropriate tests, and got to the core of my issue quickly. She worked with me on a treatment plan appropriate to my many sensitivities. We've only been working together a short time, but I feel better than I have in a few years. I am grateful to have found Dr. Waters' expertise and patience and I look forward to recovering.

Jen Fryman is great! Very knowledgeable and professional. I trust her…read more Quality care.

AWESOME SERVICE AND CARE - I was concerned about the recent reviews and wanted to put my two cents…read moreworth in: I was looking for their phone number and since I was in my office, so I pulled up their website and saw some recent reviews. I have never had bad service from anyone at this wonderful facility. They have been taking care of my entire family for years and they are so caring and kind. From the moment you make that phone call or stop at the front desk, you are treated to the nicest service by some of the nicest people I know. I have seen all of the providers at this business, and They ALL go out of their way to make sure you receive the best possible treatment. I would recommend this wonderful care business to anyone without reservation. They go out of their way to get you in when you need to get in, and then take care of you when you are there. Chris C.

No idea if the doctors any good because the front office cancelled my appointment with less than…read more24hrs notice. They said Dr got sick. Totally understandable, but the next available appointment was 6 WEEKS LATER! Really? This Dr must be dying to already know he won't be available for 6 weeks. A bit suspicious also that there was no other Dr available in that time

Very very busy place- but they run it very efficiently!!! The nurses, and my Dr were very…read moreprofessional, and answered all my questions. Very nice group of healthcare personnel!

Dr. Settergren, Erica and Amanda have went above and beyond to get my medical needs immediately…read moretaken care of. I have never seen a better group of people who care about us individually! Amanda went above and beyond to make sure I found a specialist to speak to regarding my condition. Going a step further this Specialist made sure I understood everything about my medication. Along with helping me find a foundation to support my financial needs on this medication. I have been living with a life-threatening virus for many years, and now I'm in the hands of this team with the best care ever! Again I'm speechless when it comes to the help this team has given me! I am comfortable and knowing they're there for me, and they're going to make sure my life is much healthier by meeting my needs. Thank you thank you thank you

From the owner: We specialize in diseases of the digestive tract. All of our physicians are board certified in…read moreGastroenterology.

I should have read the reviews and asked to be referred somewhere else. I cannot believe the way…read morethey treat people. I took a SIBO test, rested positive, was prescribed Xifaxan to take 3 times a day for 14 days with no other follow-up or anything. I messaged and called multiple times. Dr. Eileen Quillin refused to address this matter herself on the portal even after several attempts. She kept forwarding me to a nurse, who was less than helpful and rude. A week and a half she argued with me. I guess the Banner Health mission is not followed by staff. Banner Health is deeply committed to our mission: "To make a difference in people's lives through excellent patient care."From: Bessey RN, Brenda KTo: Sent: 03/19/2024 17:05:54 MDTSubject: FW: Follow up regarding SIBO Concerns As mentioned previously we contacted Magellan through the portal and NO PROBIOTICS ARE COVERED. We also contacted the pharmacy and spoke with them to confirm this was correct. They stated there are no alternatives available; which means it doesn't matter who the manufacturer is. I called the number you provided and spoke with Pam she spent 20 minutes going through the covered medications list and the OTC medication list and again there are NO PROBIOTICS covered regardless of a prior authorization. If it's not covered I can't request a prior authorization. I have provided a copy of the OTC product list that I found online. (this is below). It is not the responsibility of clinical staff or providers to be aware of what insurance companies will cover the cost of; especially OTC medications.

Best GI clinic in Greeley. Great staff! Providers are amazing and try their best to get back to you…read morein a timely manner.

the doctor and nurse were so kind and awesome but wow it was very very expensive…read more still a great place just wish it didnt cost so much, i dont know why it did

I have been seeing Dr. Storey for about a year now, and I am so thankful I found her. She and her…read morestaff are very very nice and understanding. She has help me through terrible issues with my back and I should have written a review lot sooner! I think she goes out of her way to help you even if you're stubborn like I am!!! The staff at the front desk are always very very nice as well! One thing I will say I love about Banner is that they have a Lab and Imaging onsite witch makes it very convenient! I have also used both and all of the people are just really super nice people!