Absolutely a 5- Star experience. In May of 2023, I purchased $10 K of equipment including the Celestron 9.25 Edge HD and every conceivable add-on for visual work. Now moving into EAA and rely heavily on their technical expertise. I am working with David Grant on my project and he is without a doubt, the most knowledgeable and helpful person I've dealt with. Thank you David! You deserve a raise. I'll be back soon to purchase my camera and associated equipment for EAA soon! read more

High Point Scientific - Electronics Near Me - Montague, New Jersey

Great company! Customer service is outstanding and they have the most knowledgeable staff members I have ever communicated with. Shipping is also fast and the inventory is always updated to show current supply. read more

Five stars is not enough for this company. I have never seen customer service so impressive! First of all, they've got an amazing variety of products to choose from, their shipping is incredibly fast, and I get orders literally the next day from them. But the most impressive thing about this company is their customer service! I sent an email to one of their non-commissioned advisors, and it was amazed at how long the detailed response was that I got! It included diagrams and everything! As well as explanations as to why certain accessories were selected. I went back and forth with Andrew numerous times , and have a really impressive setup now thanks to all of Andrew's recommendations, explanations, and diagrams. Their advisors truly want you to get the products that will do what you want, and they are very knowledgeable about their products as well. I am a lifelong customer now. Thank you so much, andrew. read more

I ordered a ZWO AM3N Harmonic Drive Equatorial Mount and Tripod and a ZWO AC to DC Adapter - American Standard. The items shipped same day and arrived within 2 days via UPS. Items were received new in boxes in perfect conditions, worked as intended. No drama. read more

Arrived next day well packed. The communication is great. Definitely a top notch go to for Telescopes & Accessories read more

I can not talk to anyone at Highpointscientific!!!!!! I have a ZWO-ASI585MC-air wireless smart camera... does not work!! I can't return this!!! Jim read more

I've had a variety of interactions with them over the years, some quite good, some really bad. The unfortunate thing is that everything seems to have changed post covid, the reduced staff, put in an AI customer service chat bot, and overall seem to have pulled back on how useful and helpful they want to be to customers. One of the most ridiculous interactions I had was when I wanted to mount a second mini dovetail to their in house brand APERTURA 75Q for an ASIair alongside my guidescope (a very common thing to do). It has 2 sets of mini dovetail holes and comes with extra screws for many things... Except mounting a second mini dovetail. The second included set of screws are dummy screws and way too short for a dovetail. When I asked support if they had included extra screws and I had lost them they said no. I asked if they could send me screws, they said no. I asked what the dimensions of the screws used on the functioning dovetail side were so I could buy them, and the best they could do was a range of 5-9mm. When I asked why two tiny screws were not included on an over $1100 telescope they said that "dovetails come in lots of sizes and with the wrong one the screws would touch the inner focusing tube and scratch it or cause it to sieze up and the focuser not to work." This is already a bad reason, because now I have to source fucking exactly perfect screws so this won't happen to me and I'm less likely to get the right size than they are, but then you remember that high point scientific not only sells a house brand apertura mini dovetail, but already included one in the box and all the had to do was include a second in the little baggie and two more screws. They already included both a vixen and losmandy dovetail for the scope base and they couldn't be bothered to include two tiny screws and a mini dovetail??? It would be one thing if there were an industry standard dovetail and screw you could just buy. There is most certainty not. I bought two separate dovetails with screws included and they did not fit the scope. I had to go digging through drawers at lowe's to find the correct thread pitch and size of screw and even then they eere not exactly correct because they were philips head not hex. It was WAY WAY WAY too much fucking hassle to do something that like 60% of all astrophotographers do these days, all because they decided that the second pair of screws would be decorative and not useful. The thing is though that they're still generally solid, and because I live near them shipping is cheap and fast, their returns arent too much of a hassle, and their in house apertura brand is usually better value for money than the competition. But shit like this is just not something you would deal with in a different field. Only in astrophotography do you just get shit this poorly thought out with no obvious way to fix the problem without having to dive through drawers to source a part. read more

On March 18, 2024 I ordered a William Optics RedCat 51 Gen 2 f/4.9 APO Refractor Telescope - Upgraded Version, from High Point Scientific. It arrived several days later via UPS in apparently good shape. I immediately unpacked the telescope and was quite pleased at the condition. I put it back without any other inspection or trial. My wife and I left on April 10, 2024, for a 2- 1/2 month road trip through Idaho, Montana, North and South Dakota, Minnesota, Iowa, Missouri, Oklahoma, Kansas, Nebraska and Wyoming. I was hoping to find dark, clear skies along the trip to try out my new RedCat 51. Unfortunately, things didn't work out very well. I had the foresight to try the telescope and my Canon EOS 40D DSLR camera during daylight hours. Nothing at all seemed to work as expected. The condition of the telescope left me wondering if I had accidently been sent a customer returned telescope or maybe a factory second. I never did get to use the telescope. I have contacted High Point Scientific only to be told by customer service rep Vincent that the problems that I have encountered are typical with William Optics products. I asked about the torn foam and Vincent said that they see that all of the time with William Optics products. I asked Vincent about the scratches and chipped anodization and he said that those problems happen all of the time and that "This is the quality we have come to expect from William Optics." I asked if the telescope could possibly be a customer return and he said that shipping me a customer return would have been impossible. He claimed that the telescope that I received was 100% new but of typical low quality from William Optics. Apparently Vincent from High Point Scientific has no problem telling customers that William Optics products are of low quality. I bought my RedCat 51 under the opinion that William Optics products were top of the line and of superior quality. I have spent over $800.00 (US) on a telescope that doesn't work and High Point Scientific (the seller) has told me that it's not their problem. They offered no solution whatsoever. read more

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I've now had multiple orders, large and small, with High Point scientific. So far, I'm really happy with them and I feel really comfortable planning future orders with them. Everything I've ordered has matched the description on the site, and the descriptions are pretty thorough, so there's been no surprises there. Everything has shipped reasonably quick, and has arrived in brand new condition. I feel like a paid a pretty fair price for everything I've ordered through them. I highly recommend High Point Scientific for an amateur astronomy supplier. read more

Highpoint Scientific engages in a lot of unscrupulous business practices including funny business with their prices and bait-and-switch tactics. Their behavior and funny-business-pricing is so bad that I refuse to buy another item from them ever again. HPS, please take your yo-yo prices and shove them! read more

Terrible Customer service. Cancelled an order for an incorrect item less than 12 hours from placement. I asked them not to ship the item and cancel the order. Was told it was too late to cancel shipment since it was in processing. since it wasn't shipped, but could return it with no restocking fee. They didn't tell me I would have to pay to have it shipped back. There should have been no reason they couldn't have stopped shipment of the package. The packaged didn't ship until two days after my call. Will not use them again. read more

I have worked with High Point Scientific on three separate occasions and have been completely satisfied each time. As a first time customer they listened to my preferences and quickly identified the Seestar S50 telescope as one to meet my needs. As a returning customer I bought a second S50 telescope. And again as I returning customer I spent a long time on chat discussing various options that I might consider as an upgrade to the S50. I have very pleased with their expertise and professionalism. I would highly recommend this company to anyone seeking information about telescope. read more

These guys are shifty. First off if you order items, that are not available, it is impossible to find a way to cancel the order. I sent an email and they told me it would be canceled. Then started sending me stuff and when I talked to them they said I had indicated I wanted items not on back order. I guess with things not really canceled, when they come in they are no longer on backorder. Will never do business with them again. OPT, Agena Astro and all their competitors are much better. read more

Thank you Steven from High Point Scientific for assisting me and my husband today! We can't wait for our next purchase.

Basically this is a review of their customer service and technical support. They respond quickly to requests, but don't provide much real service. Their so-called gear experts don't know anything more than what is in the manual or you can find for yourself online. If you are looking for a needed but missing spec, they are useless. If a product lacks a drawing or dimension you need, you are out of luck. If they ship a defective product and you don't recognize that immediately you re out of luck. They expect you to send defective products back to the manufacturer - usually in China - and spend three months resolving a problem. If you live in the western US, better to buy from a company located in Cerritos, CA. They have better faster service, and free shipping which High Point does not have. read more

After the tech advisor understands one's problem, the advisors at HighPoint Scientific have been spot on in solving my problems and concerns. I have been dealing with HPS for about 2 years now. With the two Dave's advice, my ignorance of the hobby has been reduced by more than I can describe. When I needed a particular connector, I received a recommendation for the exact solution. Not only that, i received it two days after I ordered it. I only wish HSP were closer so I could drop in instead of using electronic communication. I'd like to meet such helpful people. read more

Have consistently had the most amazing customer service ever! Patrick spent sever hours helping to create an ideal setup.

Had a bad experience at first when they would not replace cosmetically flawed pieces but they did take the equipment back for a return.

I had just received the coolest scope I could ever want and was pumped to get some accessories for it. After an online search I discovered High Point. They had competitive pricing and short delivery times as compared to other companies dealing telescopes and accessories. Very pleased with my purchase read more

I took months to finally take the leap and purchase a telescope. I initially used the wrong card number as I have 2 cards from the same provider. I tried a few times confused why it didn't work. It ended up I was using the wrong card with a smaller balance overall and available. I finally realized this and updated it. Once I updated it with the correct card I was able to make the purchase. I ordered on a weekend so I had to wait to it update to shipped and I was excited to see that! When I logged in first thing in the morning it had instead said CANCELED due to payment concerns. So instead of calling me or letting me know via email, or discussing it with me first, they just went ahead and canceled the order. Who tf does that?! That is not professional and not what I would expect from a company that was highly regarded on astronomy forums, etc. Now I need to give my business to someone else, which as I've learned you need to buy lots of accessories and often you end up with more than one telescope, i.e. a dob in addition to CST. I guess this place doesn't really need or care for business from new potential customers. read more

This company has the high costumer service quality all companies should try to attain. I ordered a 10" Dobsonian telescope from them. That's a large telescope that you don't want to just order from anyone. It's an investment in money and time. They had what I wanted, and even had a decent price on it. When other places were out of it. It shipped quickly, arrived well packed in two large boxes, and had detailed instructions to put it together. I started exploring the wonders of the sky. Wow! Can't believe how great Saturn and Jupiter look. And looking into craters on the moon looks like I'm coming in for a landing there! I also quickly found Messier 13, a globular star cluster in the constellation Hercules. That thing is 11.6 billion years old! That's very cool, to see light that's almost as old as the Universe! I went out every clear night to sit in my driveway and discover the universe. I love it, am really enjoying finding new things all the time. A week after I assembled it, I tried to connect a third-party add-on piece from another company and got something out of adjustment. My problem, nothing to do with High Point. After that I had trouble figuring out how to collimate it...That's sort of like tuning a guitar. It is done once when a Dobsonian scope ships, and once in a great while has to be done again. Also has to be done sooner if you mess something up yourself, as I did. lol. Dave from High Point did a phone call with me, was very patient and knowledgeable, taught me how to do collimate my scope, and we got it working. I've ordered a few small things from them since, they've shipped quickly and it's always been the correct piece, even in a pandemic when other companies are naturally having issues. I will certainly order my next big order from them also. High Point lives up to their name. read more

I saw the great reviews and chose to spend my $1150 here on an HEQ5 mount. This is perhaps overly fussy, but a bolt for the counterweight arrived broken. I contacted them, still here with a broken bolt, not resolved. Maybe you have to spend more than $1150 to get the level of service everyone here is proclaiming. I know, it's just a bolt...maybe $10 ... I should just replace it myself. But it's a matter of principle at this point... this point not being as "high" a point as I would've expected... maybe mediocre point scientific is more accurate. read more

We ordered a telescope for our daughter for Christmas (from Santa), but it arrived broken. The team at High Point was very helpful to make it right. The return of the broken telescope and shipment of the replacement was quick and smooth, arriving just a few weeks later with no added fees despite the item's price going up online. The new telescope arrived in perfect condition, and our daughter has been using it almost every night! High Point has been a critical part of our daughter's growing love of the stars Excellent product, and even better customer service! read more

I ordered a $2,475 telescope from High Point Scientific (HPS). Their website promised to send my order in two weeks. I received an order confirmation via email, yet the confirmation had no information regarding when the telescope would be delivered. Later, I received another HPS email congratulating me on my purchase and more HPS advertising email followed. After almost three weeks, I contacted HPS Customer Support through chat and was told my order was cancelled. When I inquired why my order was cancelled, the Support employee just became evasive and I received no answer. read more

Before the Thanksgiving holiday, I had ordered for the first time from this business. The order fell through and was undeliverable on the date that I need the item, but the owner went above and beyond to rectify the situation. The owner, Robert, really cares about customer service. The owner reached out and even gave me his personal cell phone number to contact him about anything that I needed. If you haven't given this place a try yet, I would definitely give them a chance to earn your business. read more

If you are not very experienced/ knowledgeable with astronomy equipment and do not know EXACTLY what you need, do not bother purchasing from High Point Scientific. I found plenty of other astronomy equipment stores in America that were much more friendly and helpful. read more

I ordered an Orion XT10 online from Highpoint Scientific as a Christmas present to myself in early December 2014. A few hours after I made my order I received a phone call from them informing me that the telescope I had ordered was not in stock. Without hesitation the friendly and informed customer service representative offered to ship me a Skywatcher 10 instead. I accepted the offer and boy am I happy the Orion was not in stock. This scope is a significant upgrade. Thank you very much Highpoint Scientific. Shipping was same day and customer service was excellent. I would highly recommend Highpoint Scientific to anyone. read more

Don't order you'll stuck with the item. They want you to pay for shipping back and they will charge for the shipping to you. Which you will end up owing them for retuning your item, especially if you item is large in size. Awful customer service, wasted hours waiting on the phone, no one answered. read more

Excellent experience, professional assistance beyond my expectations,no sales pitch straight honest answers. Highpoint, I'm sold you'll have my business for my next purchase! read more

If your show room is closed don't you think you should say that on your website? I live about an hour away and this morning I looked at your website and you said you were open at 10 AM. I drove up there and walked up to the doors and they were locked. I knew what I wanted to purchase and called from the parking lot to say can I just placed this order over the phone and buy it while I'm here. Basically the answer was no we're not open to the public and you have to go home and order it from the Internet and we will ship it to you. I have purchased two telescopes, several eye pieces, a tripod and three pairs of binoculars from you. Once again if you're closed to the public put it on your website. read more

Don't assume your purchase is in-stock and will ship anytime soon. You could be waiting for a long time.

When I ordered the first time, they looked like they know what they were talking, but then problems started. First I bought the High Point IR cut filter which came defective. I took pictures and sent them back to them. Instead, just replacing it they gave me a hard time even telling me that the filter need to be repaired. After a lot of battle for a $35 filter they replaced. I decided to give them a second chance. I ordered the ES carbon fiber Newtonian. I asked by phone twice, by email once and by chat once if the telescope comes with a R&P focuser since I wanted for AP and crayford was too weak for my setting. Since it was a silver scope, I asked what was different from the new one, they told me that the telescope was inspected and there were just cosmetic issues. When the telescope came, the focuser was a crayford and the primary mirror scratched. I wonder what you can expect if after contacting them so many times they don't get it right. read more

I have ordered a significant amount of equipment from Highpoint-- an Celestron 9.25" SCT and tripod, ZWO astronomical camera and filters, TeleVue and other eyepieces, a viewing chair, and lots of little miscellaneous items. They have always been great-- prompt shipping, clear indications if the items are not in stock or backordered. They even phoned to make sure I was good on what I had ordered, since I had not spoken with any reps with any questions (which I found quite cool, since Patrick indicated he wanted to make sure I was satisfied with what I had ordered and was confident about using it, or if I had any questions). They come highly recommended on various astronomy chat boards, and I see why. Highly recommended! read more

Not sure what to make of all the glowing reviews! My first experience with this company is dismal at best! I've received merchandise from China placed before, during and after this order and have received them!!! It's been five months and after checking for the second time being patience I see my order has been cancelled? Clear skies my butt! read more

Ethical, dependable, knowledgeable and I will buy my astronomical equipment from these folks from here on out. Randolph Baron read more

I ordered an iOptron CEM40EC from this company. The mount is not suitable for astrophotography with long focal lengths (e.g,. 1200mm or more), due to a 5.6-s oscillation originating in the encoders. For astrophotography, it does not have the weight capacity (40 lbs) that is claimed, since the mount can be seen to flex under the 25 lb weight of my OTA and imaging train (the flexure is evident in the variation of the polar alignment with pointing). After going around and around with iOptron for a solution, I appealed to High Point to take my CEM40EC as part of a trade-in on a better mount, but they refused, even though the mount is only about 2 months old. My conclusion: they sell products that are unsuitable for the purposes claimed on their web site. I consider them a vendor of last resort for astronomy gear. read more

Made an order Wednesday last week after having a chat with a customer service rep and was told I can get my order delivered either Monday or Tuesday. After watching my order for three days, I found out they haven't even shipped it and contacted them. They shipped out my order Saturday night and did not arrive until Thursday so I lost one day out of my long weekend vacation to take this up the mountains to stargaze. Their statement that they will ship out on the same day when ordering by 1pm Eastern is BS. read more

I'm very happy with my experience ordering from High Point. I ordered a precision focuser; probably not a high-selling item there, and paid for 2-day shipping. Vince and Stacy both called to tell me about it being out of stock, but went above and beyond to call the manufacturer and get the item shipped directly to me in the expected amount of time. Other places wouldn't go that far, but they did. I decided against ordering a camera from another retailer and bought it here. I'm glad I found this place and will continue with them as my go-to store. read more

Before I start to discuss why my experience was negative I would like to praise the gentleman by the name of Dave who gave courteous, helpful, and informative in the potential purchase of a teleview telescope and some eye pieces. He was very friendly and professional. When I called back at a later date to purchase this telescope, I asked for Dave again, but he was unavailable and I ended speaking to another employee by the name of Robert. This guy was extremely rude, condescending, arrogant, and patronizing. He also seemed to be quite clueless about the product. Even I seemed to know more which when I was trying to politely correct him, he became offensive. By the end of the conversation I decided not to purchase this item because of how he treated me. I ended up buying the teleview-101 telescope and three teleview eye pieces from OPT. In the future I would recommend people purchasing from OPT, Astronomics, or www.telescopes.com I feel sorry for Dave who is an outstanding employee to have to work with unscrupulous persons such as Robert. read more

We ordered a beautiful brass telescope from High Point Scientific for our daughter for Christmas and it was damaged in shipping. It was a small dent in the mohagany stained leg exposing the natural wood underneath. We debated on whether or not to make a request for an exchange but this piece was purchased for both its beauty and functionality. So we contacted the company, explaining the problem and they immediately understood our concern and made every effort to make a swap. We didn't want to exchange the entire telescope because of its size, weight and the cost to ship it twice more. We also wanted to make sure to have something for the recipient to open on Christmas in case the exchange couldn't be done in time. The staff were wonderful. They found a leg at the warehouse and had us return the damaged one. Upon receipt, they shipped the replacement out with 2 day shipping and it arrived in time on Christmas Eve. Great company, great staff, great products and excellent customer service! read more