After almost two years and being happy with our service my husband accidentally cut the wire from the satellite to the house. He was able to splice it back together and I called requesting a permanent repair. Two days later I came home to a 150 foot wire laying across my yard. Thinking the job was just bigger than initially given time for and a crew would be out to bury the cable, I waited until the following week to call. I was told they do not bury their cables, that was the home owner's responsibility. I asked why other companies bury theirs and was told they don't. I know for a fact they do and it only makes sense because they don't want people messing with their wires, so I asked to speak to a manager. I was transferred to a man who knew nothing of the situation and who told me calling tickets in would be too much for the business so they don't bury wires. He told me he would have the field supervisor call me. A man named Mike called and said "so what's the problem, your dog chewed through the wire or something?" I answered with "I'm not understanding the lack of communication in your company." After speaking with him for a few minutes he assured me he would be up there the next day to "take care of the issue." Fast forward to the next evening and I get home and the wires have been cut and the satellite dish is gone. I didn't receive any call telling me this happened although Mike assured me he would keep in contact. When I called Mike to ask where the equipment was he gleefully told me it was in his truck and that is where it would stay. I questioned why since we had no issues with the service. He told me it was not working when he was there and so he took it. Now I'm going to admit I was angry at this point. I was under the impression the signal would be upped and we may still have to bury a wire, instead the entire service was ripped out by the "QA" person. He pointed to the crew (we were on FaceTime) and said "you see these guys, I have the authority to tell them what to put up and take down." He then told me he was the second in command at the company and that "I shouldn't have name dropped and maybe I would still have my service." Mind you, I didn't name drop. I was asked who my husband was and told them he works for a business in the industry and asked why other businesses bury their drops. When my husband called Mike back he tried to say it was definitely not out of spite that the equipment was taken because of the bad signal, again we had not complained at all about the signal, and that he would bring it back in a day or a week when he could figure out how to fix it. When the office was called and asked if this is how they do business they said absolutely not. When they were told Mike was not allowed back on the property they informed us he was the only one available, and that they would love to come fix it, could we just wait two weeks. They made sure to mention that he definitely didn't act out of spite. So we asked for a wire to be buried, instead our equipment was ripped out, we were told we shouldn't have "name dropped," and that we could wait two weeks to have the same man who gleefully took all ways of communicating with anyone while at home (not to mention taking my ability to call 911 which is a big no no in the industry) to come back and fix it. When we said no, Mike actually called my husband back confused as to why he was not wanted back. It was made clear to us that Mike is the face of this company and his actions go against anything that most would consider professional or decent. We were loyal customers and I told many people that I was happy with your services. You can bet I will now just tell anyone who will listen about Mike. Because I know Alex, the owner, has responded to my review on Google, I must stress, the issue that called them out was NOT the signal. He is trying to protect the company and I understand that. But if we do go by his version of events, the equipment was still cut out in the morning and we were not notified at all. Then we were told it would be a solid two weeks to fix. However you want to spin that, it doesn't say a lot about the company if they think doing business that way is okay. read more

Great company, great service. Shocked to read the bad review as I have had issues and never had trouble getting a call back or getting the issue resolved quickly. Field technicians are great as is the office staff I've talked to. read more

if i could give this a zero star rating i would. absolutely terrible customer service. if you get ahold of danielle or sharon at their front office don't even bother. they won't return your calls and will flip flop on all of their information every time you have to take the effort to call. their installer david, however is the worst of them. instead of simply telling us our home couldn't have service, he decided to tell us in a nasty way that "unless the mountains have moved or your house has moved there's no way you're ever going to get service." i have had experience with the business 3 years ago and they have no interest in keeping your business or putting out the effort. they're lazy and would rather ignore you or not care how they sound or deal with their customers. it's not worth your money for what you have to deal with. read more

This is a HORRIBLE company. I would strongly discourage EVER dealing with them. They use a company out of state to deal with all of their tech support, and will NEVER call you back. If you want a model of BAD, HORRIBLE service while you throw money down the drain for an ISP that only works sometimes, then this is the company for you. Whoever the owner Alex is ought to be ashamed of themselves for the way they make false claims and rip people off. STAY AWAY. read more

Hidden prices, hidden coverage map, broken website, lots of downtime, childish staff, poor security, privacy concerns. Trying to upgrade your service obviously doesn't help any of that. read more

I live in an area where the only way I can get an internet connection is though a satellite connection. A friend recommended High Speed Link (HSL) We called and a few months ago David Beaver came and installed HSL for us. He was very kind and informative. He made sure where he placed the satellite receiver and the modem were in places that was inconspicuous and easy to get to. I offered him a monetary tip which he refused. David is a real asset to HSL. He goes out of his way to provide customer service that is lacking in many companies. Thank you David for a job well done. read more

I've used High Speed Link for 3 years and have only had trouble at predictable times, when strong storms have damaged a tower. I have had very good response from their tech people. They have ALWAYS called back when we've had questions. read more