Unanticipated exhaust system problem... go to my trusted auto shop. They can't help right away, but the fumes are kill'n me! I asked for a recommendation and was sent to Bay State Muffler. Courteous, competent, and quick...Terrific service! Bay State Muffler diagnosed the problem, explained it to me, and then fixed it. I was in and out in an hour. Thanks! read more

I stopped by Bay State Muffler for an estimate on replacing my exhaust and David was very informative with me. I didn't know too much about cars and David thoroughly walked me through the process of what they were going to do to get it fixed. The price was reasonable. The drop off and pick up process was seamless. read more

Needed to replace my exhaust and chose Bay State due to the 5 star ratings by 60 people. Make it 61 now!

The best, period. Don't waste your hard-earned dollars on some national chain with a massive mark-up. The guys who do the work get the money. I was the first appointment, they took me right on time. They put my car on the lift, figured out what was wrong, brought me out to the shop floor and showed me what the problem was, fixed it, and I was on my way. There's a waiting room where you can watch them fix your vehicle. Bay State was recommended to me from where I purchased my car a few years ago. These guys know who the real mechanics are; they're not going to put their reputation on the line recommending some Bozo. read more

Great job by Dan &Mike for getting my exhaust repaired due to snapped exhaust bolts. All done under a hour and reasonably priced. 1st class bunch of guys and operation, will definitely recommend you guys to friends and family. Thanks again! read more

Bay State Muffler - Broken exhaust with snapped bolts - Auto Repair Near Me - Peabody, Massachusetts

First time there today for a muffler issue. Excellent experience. In and out in under an hour with very fair pricing. Thank you. read more

Fast and easy, quality work. The staff was friendly and knowledgeable, and they had my car ready in no time. I highly recommend Bay State Muffler for any exhaust needs--great service all around! read more

Amazing operation they run here. I put in a request on the website and was called not long after and got me in same day originally for an estimate but offered to do the work in the last hour they were open and made quick work of it. You get what you pay for. Very satisfied and absolutely recommended. read more

Wow what service! Got an estimate for $918 dollars from a local tire + auto service chain. Then called Bay State about estimate for a 2nd. opinion. Ron was very nice and set up appointment. It took less than 20 minutes for estimate which was $398. ($520) less than other shop was going to charge. All my exhaust work will be done here. All my family and friends have been told go to Bay State Muffler first. read more

Stopped by Bay State Muffler today, and am still in awe at their craftsmanship. Great customer service, very fair pricing, fast turn-around... and they didn't nuke my exhaust system as other places suggested saving me $$$$. Personable workers, 2-year warranty on their work. I'm impressed! read more

Awesome! They were fast, professional and fairly priced! My Jeep is purring like a kitten! Thank you so much!

Wow wow wow. My Audi sounded like a beater, and props to the Audi dealer for telling me it wasn't worth it for them to fix it, but to go to Bay State Muffler. So glad I did!! Ron was SUPER responsive. They got us in within a matter of days. And I was able to wait while they finished my car in less than 2 hours. (And they are near Bagel World so win all around.) I love Ron's old school appointment system (read: paper and pen) and dedication to customer service. A job well done - AND for 35% of the price I would have had to pay at the dealership. Thank you Bay State Muffler!! read more

Ron and his team were great. I was referred by Tim at Danvers Auto. I trust Tim and he was right on. These guys are excellent. I was in at 8:00 with my noisy car and it was purring like a kitten by 9:10. The price was fair and the process quick and easy. Thank you Ron and Team. read more

My 1984 Mercedes muffler was talking too loud. I took it in today, they called me with a very fair quote at 3 and i will pick it up tomorrow Nice people as well. Dick Bazirgan read more

Just excellent. I've never been so happy about a car repair. One day it sounds fine, just like always. Next day, poof! It sounds like a dirt bike. An ugly, loud, rusty, dirt bike. You could hear me coming from six miles off. And right before Christmas, when I really need ALL my pennies to get those stockings stuffed. You know the feeling, right? I actually thought about driving it that way until after the holidays, but the car sounded BAD. So I called BayState and they said, "when do you want to bring it in?" Dropped it off, and in a couple of hours it was done, good as new. And the pennies? Cost me less than half what I was expecting. So the stockings will be okay after all. And Santa doesn't have to be embarrassed about her sleigh. Thanks, guys. Bringing you the other car next week!! read more

A+ My man Murph at CarZone in Somerville referred my Jeep's exhaust manifold connection problem to Ron at Bay State Muffler. I spoke to Ron yesterday and confirmed i'd be there at 8AM today. He and his team immediately looked at the problem, diagnosed and repaired. I was gone by 9AM. Very reasonably priced as well. read more

These guys are awesome. Friendly, affordable, and lightning fast. They removed and re-installed new flex pipe in something like an hour. Really recommend this place. read more

I want to thank the workers at Bay State Muffler . I was recommended to them by Motor Werks ( Lowell St Peabody). I had ran over an unavoidable branch in the road and it tore the flex pipe on my exhaust . I went to Bay State Muffler and I was pleasantly surprised to meet a very nice man named Ron . We set up an appointment for an estimate and repair . The mechanic who fixed my flex pipe was very informative and helpful. He explained to me what needed to be done ( I wish I got his name ), he fixed my car within a reasonable time and to top it off , it was a reasonable price as well . I would highly recommend this place to anyone !! Thank you Bay State Muffler . I want to add that the day my car was repaired it was above 90 degrees and these workers were very pleasant. I commend the work ethic!!! Thanks again, Sandy read more

Spot on - my new go to for anything exhaust related from the front of the house to the back! Thanks to the whole crew

Daughter's truck sprung a major exhaust leak THE DAY we moved her into her dorm. Needed this turned around in a hurry. Ron at Bay State Muffler was the absolute best - fit us in an already busy schedule and quoted me to have it done in a few days. Turns out they fixed it the same day and I could have picked it up the same day. No tricks up their sleeve, honest work for an honest price. These guys deserve your business. read more

I was more than happy with my experience at Bay State Muffler. I really appreciate the way Bay State respected social distancing guidelines. The work was done professionally, timely, and at a very competitive price. I highly recommend this company. Exceeded expectations! Thanks read more

AMAZING DEFINITION: causing great surprise or wonder; astonishing. Car sounded like a tank when I went there. When they gave it back to me, 50 mins later mind you, I started my car and then went to start it again cuz I didn't know it was on!! Plus, I left without feeling like a I had just been robbed. Bay State is the definition of Amazing!! read more

We got several quotes on replacing the catalytic converter on my husband's Lancer and the large pipe that runs under the car. Meineke quoted is $1400 for the catalytic converters alone! These guys gave us an $800 quote for everything and ended up calling us and telling us that we could wait on the pipe for now and that our bill would be closer to $500! I will never go anyplace else for muffler work ever again. read more

Been going to Bay State for years now. Brought the last 3 trucks of mine to them and wouldnt go anywhere else. It all started when my old custom exhaust from Lous Custom exhaust just rusted off after two years (literally dragging as i was going home) Brought it to Bay State to redo the whole system, and it came out awesome. Had a flowmaster 40 muffler and cat back system done on my '14 Silverado 1500 and now on my '19 F250 and man do they sound awesome. Welds are perfect and the custom piping looks factory. Highly recommend them if you're looking to do any custom exhaust work. Knowledgable and extremely friendly staff. read more

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Best place to take your vehicle for quality work and honest people who do what's needed to your vehicle without lying and up selling you for something you don't need. Job was done quick. read more

Three of the most dreaded things that can happen are 1. a root canal 2. a colonoscopy 3. a broken tailpipe/muffler I got stuck with #3. Luckily I gave the guys at Bay State Muffler a call. Bob slipped me into the schedule, he called me back as promised with a very reasonable quote, and I was back on the road within a few hours. What more could I ask for. My 2000 Ford Explorer, with 187,000 miles, has a new muffler and tailpipe with a 3 year warranty. read more

I went here after dropping off my jeep at another "main stream" muffler shop, I wont mention names because they , in the past, have been fine. I needed a new straight pipe, muffler, and tail pipe. The other company quoted me $380 for a stock exhaust - the problem is I had flow master on there before with custom tips - who wants to go from flow masters to stock. I called bay state - they were $100 cheaper for custom exhaust and did a fantastic job with the welds and put my custom tips back on - I inspected the work after I got home. They finished my jeep in about 2 hours after dropping it off (I left to go back to work). They let me pay over the phone and I picked up my jeep after store hours and when I started it up...well lets just say I was very happy ripping out of the parking lot with that throaty flow master growl. Thanks Bay State - I will forever be a loyal customer. read more

My exhaust sounded terrible so I was referred to Bay State Muffler. Ron was able to look at it quickly, diagnose the problem and explain how we was going to fix it. The overall job was done quickly and professionally for a fraction of the cost it would have been to replace my exhaust. My car sounds so much better and I had it back the next day. read more

If I ever have any exhaust problems, this will be the place I come back to for sure. Great prices. Quick, to the point service. Customer service was great, really pleasant to work with. Before they did any work, they showed me exactly where the problems were(by physically taking me underneath my car) and what they would do to fix them. Took under an hour to fix, and it was cool to watch the mechanic weld new pipes on through the window in the seating area. I had a hole in my exhaust, was quoted expensive prices at other places. I found Bay State on Google and decided to give it a try. They quoted me less than half the price of the other places! I was beyond relieved, and really happy when getting into my now silent, inspection passed car. read more

These guys are straight forward and honest, and that is hard thing to find in this world, especially when dealing with your automobile. I went in to replace my muffler and they did a great a job. The prices were affordable and quick. I would def recommend this place for any of your exhaust problems. read more

Ron and team provide excellent service and my expectations were definitely exceeded. I was able to get an appointment quickly and was impressed by how well kept the shop was, it was spotless! Overall I had a great experience and appreciated the kindness of the staff. Highly recommend! read more

I cannot say enough good things about this place! I have a 97 M3 with the original exhaust that i have been nursing along for a while now. I've had a few clips and heat shields that have needed some love. Bay State provides quick, accurate and wallet friendly services. Employees are honest and do not try and upset you!! read more

These guys are great. I sent my young daughter to them with an exhaust problem. I wanted her to handle a 'real world' problem on her own as she gets ready for college. Some shops take advantage of people, not these guys. The put it on the lift, showed her what was rusted out, gave her fair quote to fix it. They had the part in stock. She was in/out in less than an hour. She told me they treated her like an adult and not a dopey kid. Nice work guys. I'll be referring you around town. read more

Unlike most chain muffler shops, this place doesn't insist that you replace pretty much the whole exhaust system. As a result they are much more affordable. In addition, they are way less sleazy than those big chains. Got me in right away, was honest about the time it would take. In the middle of no where on Rt 1 (Newbury Street!). If going outbound on Rt 1, overshoot to Rt 114, get back on Rt 1 South. You can get into the break down lane to hunt for the driveway. Look for the truck out front! read more

Fast, friendly, fair price, Coma and fixed right the 1st time!! If I could give them 6 stars I would!

Long overdue review- but I don't forget this exceptional business. Mother's car needed a sticker and an O2 sensor during the summer. These guys had me in the next day and took care of everything so quickly and reasonably! She got a sticker without a hitch! Thanks again! Merry Christmas, Happy Hanukkah, Joyous Kwanza, and Happy Holidays to all! read more

TOP NOTCH CUSTOMER SERVICE !!!! Thank you so much for what I thought was going to cost me double for what I paid. Your professionalism is very rare this day and age. I Highly recommend this place. read more

Let's face it, no one likes spending money on their car, let alone for muffler work. BSM is the exception. I've taken two different cars there and both times I felt great about the experience afterwards. As other have written, there is no b.s. involved. They lift the car, run the "sensor wand" up and down the length of the muffler, pinpoint the problem, show you the problem, quote the price, do the work and then charge you the price they quoted. Oh yeah, the car will purr like a kitten when they're done. Ron is the face of the business and he's the kind of guy you'd want to be buddies with. I can now say with confidence that I have a muffler guy. This is how all businesses should be run. read more

I had a loud sound coming from my SUV's exhaust system and was also worried about carbon monoxide poisoning. The dealership had given me an estimate in the thousands for leaks in various areas of the exhaust system, and they wouldn't be able to do it for nearly a month because of the backlog of repairs. I called Bay State Muffler the morning before Christmas Eve day (23 Dec) and asked if they had time to look at the car and give me a quote. They said they could give me a quote, but that I'd have to wait a few hours for the quote. Because it was the day before Christmas Eve, I wasn't expecting anything more than a quote for the repair. In reality, they not only gave me a quote and described in detail the areas that needed to be repaired, but they were also able to complete the work in two and half hours. Best of all, the work was a fraction of the cost ($450) of the dealership. My SUV is now running smooth and quiet, thanks to the team at Bay State Muffler. They are honest professionals providing top quality work. I'll be returning for all of my muffler work. read more

I needed some sort of repair on my exhaust/muffler, though I wasn't sure exactly what, as that's an area of auto repair in which I'm not well-versed. I scoured reviews on Yelp to find someplace that looked solid, and after coming across Bay State Muffler, I was sold. I read every review posted and there wasn't a single negative thing mentioned. I called in advance to see if I needed an appointment and they said it was recommended, but the appointment time was basically just as soon as I could get there and seemed to be more of a formality or an assurance that I would be served in a timely fashion when I arrived. When I got to the shop, there was no wait, and staff were immediately attentive, courteous, and friendly. I didn't feel at all like they were trying to rip me off because (a) I was a woman or (b) I didn't know exactly what the problem was with my exhaust. Staff called me over to see the area that needed repaired, explained what the process would be, and offered me two cost options with an explanation of the pros and cons for each (and both options were inexpensive and in line with what a friend had suggested if the problem was what I thought). They were able to do the labor on the spot, even without any real advance notice, and I was in and out of the shop in just over a half hour, from walking in to walking out. The staff even suggested that I could go to Bagel World next door (which I know from experience is delicious!) if I didn't want to wait in the shop, but I actually really enjoyed chatting with the staff and stuck around. It was well-worth my time and money to make the drive from Malden to Peabody to go to Bay State Muffler, and I will definitely return here for any future needs and will also recommend this shop to any friends who need repairs. read more