Had a little issue with a product I had purchased, ended up having to go back in but I was met with…read moreexcellent customer service. Tony was accommodating to the situation and had no issues taking care of the issue at hand. Would recommend this spot to anyone seeking a good quality smoke shop in the area.

I've had really bad delivery service ever since 32 Degrees started using UniUni Warehouse/Drivers…read moreas their partners, and I haven't even received my package that I ordered back in November 2025! I've done everything I needed to do to contact UniUni and even contacted 32 Degrees regarding my concerns but all I got from their customer service representative is that they were going to continue to partnership with UniUni. I was even told that other loyal customers have complained about not getting their package also from UniUni!

Service is slow! Selection is wide…read more Value is reasonable. I enjoy vaping they usually have what I want when I need it.

i moved to Medford in August 2024. I've been faithful to vapor legends for my vapes. bought one…read moreabout a week ago, recently it just stopped working. i stopped by the shop n talked to the Assistant Manager Kayla i believe. She checked it out n let me pick a new one! ty again

Great selection and even better customer service. I highly recommend Lit Up!…read more They will definitely have what you're looking for.

OMG!!! I had no idea what i was looking for, and Bobbie had the patience of a saint!!!AND she…read moreunderstood what I needed even when I didn't!!! This girl needs to know what a great salesman she is, GREAT customer care and service!!! This Cali girl will be back!!

Went in for the first since it has opened and they had great customer service. I bought a water…read morepipe with a lighter and he gave me a great price. The store is truly nice and clean. It looks very neat and professional. Will definitely be coming here often. I definitely recommend this place to everyone.

Given the fact that it shares residence with RV storage and a parking lot with drive-through food,…read moremy instincts told me that this is not a legitimate business. But they had the product I wanted, so I didn't listen to my instincts. I used the product I purchased twice and a spring broke inside of the battery, rendering it useless. When I went to exchange the defective product (precisely one week after purchase), I was told that, "we can't exchange products because we don't know what people do with them after they take them out of the store." So, you won't handle a broken product for your customer, even though you can send it back to the manufacturer as DOA and you're not out a dime. Well, you won't get another dime of mine, that's for sure. Stand behind the products you sell or get out of retail.

Tip of the day, from a customer. The other day after checking yelp for hours of operation, I headed…read moreto the store that was closest. Upon arriving I found it closed early. I called the only phone number available were the gentleman told me "Ya, I'm not sure what's going on with that store". Tip is, If you have more than one store and only one phone, those answering this phone had better know. We're not talking about a multi national chain here. Your managing the incoming calls. You shoot a text to this mia party and let them know that they have customers waiting to spend their money. I do like this company however. Good juice @ the best prices in town and they will make you any mixture you would like. Just tighten up the ship a bit.

Great selection. I am from out of town had to find a good cigar store. These guys are great. Great…read moreselection and service. There is another guy in town that prefers to never open and that's a pain when his business sign says open and nada. I've been back to these guys 3 times and going again today. Also they have everything a real cigar selection, from Arturo Fuente to Drew Estate and evening else. Also lighters, cutters, boveda, they even have cedar spills. if you vape they have that all as well. Road I found you guys on this trip.

Had my first visit the other day. Nice little shop full of all sorts of cool smoking related stuff…read more Friendly staff.

Amazing they have great deals on tobacco so many selections on different glass pipes glass bongs…read morerolling papers Vapes they have everything that you could ever need and for great price

Nice owner, but will dishonest regarding warranty policies. Was told an item had a year long…read morewarranty, it broke on day 5 and have been waiting for two weeks for a response.

Awesome place Great product…read moreExcellent showcase Super knowledgeable staff My everyday go to

I went to the Crater Lake location due to a weight mismatch between a dab rig and basket I bought…read morethere as a pair. After watching these tiny little rigs tip over due to the weight of the heavy baskets three times now, I decided to go in and buy a smaller basket, better suited to such a lightweight rig. The young lady, Shawna, was super sweet and immediately went to ask a manager for assistance. The first manager that came out, Lucas, was super polite but seemed extremely confused about what I was telling him. As a result, I asked to speak to someone else. That's when Jason came out. His entire demeanor was argumentative, dismissive and completely unprofessional. He repeatedly interrupted me to ask questions like, "was it tipping over in our cabinet before you bought it" - questions obviously meant to delegitmize my experience. I wasnt even asking for a replacement for free. I was simply asking 1. To purchase an appropriately sized banger for the rig I purchased from your store and 2. To address this design mismatch moving forward so this doesnt keep happening. Jason continued answering in a very condescending manner, exclaiming that this is the first time he had heard of any issues with this product. I explained that even if I am the first person reporting the issue, an issue is still being reported. He continued interrupting and arguing, clearly attempting to continue delegitimizing my customer experience. As if a customer complaint is some sort of argument, or I was being a "Karen" for daring to say something contrary. I asked him if I could speak with the owner and he told me no, and then quickly added, "but I can give you their email".