A routine oil change turned into a complete pan replacement at my dealership because FCC couldn't get it right. Had a routine oil change on 4/13/26 only to find several days later that my car was leaking oil (took about 10 days before the warning light came on) due to being stuck out of town I was unable to get it back to them until Friday afternoon 4/24. I was told that the oil plug was stripped (due to being over tightened during the last change) and that they wouldn't be able to take care of this until monday, they would either have to fit an oversized plug or replace the entire pan. The pan replacement was likely to cost me at least $1000. For a part that they broke during my oil change. I was also given a hard time about taking a loaner car, as it's their policy not to lend one out unless I agreed to any service that was needed. As I didn't have a choice (I had to get to work) I said yes. I won't even get into the quality of the loaner car. I called first thing in the morning on Monday after looking into possible options for repair myself over the weekend only to be told that it was done and I should come and get it. They fitted an oversized plug and it was done. Well, it wasn't done. My car was leaking oil immediately after getting it home. faster than before. And as I had already been burned twice by FCC's less than quality work I took it to the dealership, who sent me a video of the oil leaking from their "fix". And the pan had been drilled out so poorly to place the oversized plug that the dealership was unable to salvage the pan. read more

I've been going to them since 1979 without issue, and if they should make a mistake thet always make good on it. I would not go anywhere else for general maintenance, tires, brakes Etc.. Bill S. read more

The folks at Family Car Care are friendly, proactive and knowledgeable. I recently had my car towed there after my alternator died - as part of the repair, they recommended another repair that could be done while replacing the alternator - things that would cost a lot in labor if done individually. They also noticed that my tires needed replacement. I really appreciated the time they took to explain the issues, as well as offering me a free loaner vehicle when the parts were delayed. They really are at the top of their game and I highly recommend them to anyone looking for quality auto repair work. read more

Called for an appointment and they didn't have anything for 2 weeks. I heard good things and if they are busy they must be good, I figured so I waited. I show up on the day and they are fully booked until another 2 weeks. Maybe they are good if you can make an appointment but I guess I'll never know read more

The people at Family Car Care have always been friendly and helpful to deal with, even on the occasion(s) when, for one reason or another, I got an issue diagnosed but didn't get work done there at that time. A great shop to have in the community! read more

I was in town from out of state over the holiday. My car started having cooling issues in upstate NY. The Chrysler dealers in the area all told me 2 weeks, but even with the holiday, they were able to get me in right away and the solution was simpler than expected. We visit family here often, so now I have a Cape Ann repair shop. read more

I went with a noisy rear brake and asked for a brake check and an oil change. The grandson must have marked me as gullible. First he told me that I needed new tires; I didn't. Then he told me, when I mentioned Costco tires, that Costco's Michelins are really a store brand, not really Michelins! Then he said that my brakes needed new front rotors and that the warping and pulsing would be corrected. I told him that the noisy brake was the rear right under a full load. I also told him that I had recently, two years ago, bought new rotors from Rock Auto and that John, of John's alignment which was on Kondelin Road. (John is no longer there, unfortunately.) I mentioned that my front brakes were not pulsing and were not warped. Too bad I have to add Family Car Care to my no go shop, along with Meineke, who gave me a similar run around years ago. I used to think that FCC were O.K. but now I know better. If they don't know you, get a second opinion! If you're a regular, as some of my Gloucester friends are, question what they tell you! read more

I did have the opportunity to go back here and was treated more humanely. They really didn't know how to work on my car (Mercedes) I guess they don't see many of them, but at least they told me they were unable to fix. read more

You will get the best service here! friendly knowledgeable and no hidden prices for repairs. I drive the distance from Peabody to have oil changed and repairs done here. I am not from California don't know why this came up. Sharon read more

I had my wheels balanced here. They did them for just $10 each! But as I left I heard a thunking sound I did not notice on the way in. So I took it back. They took it right back in without any waiting. They then showed me some rust on the edge of the rotor plate that was hitting the caliper hinge. It was not a safety issue and could be left alone. But they offered to carefully hand scrape that off for me at no charge. They even explained that they did not want to take it apart to do the scraping, as that might break a rusted part and add more cost to the job and lay the car up for the weekend. I like that they were very straight forward about what needed to be done and took me out to show me the cause of the noise and exactly what needed to be done. They did not try to add any other costly issues that needed work. Great first experience here. read more

Gotta say, I'm very impressed with Family Car Care! I brought my 2012 Honda CR-Z there earlier in the week for a regular oil change and tune up, and they had reset my car stereo that I had been without for many, many months without being asked, for no charge! It's a small thing but, it means a lot to me. read more

Without a doubt this business is an example of professional care, customer care and, did I say Customer care. FCC(Family Car Care) took responsibility for damage due to a recall when the dealer(IRA, Danvers) refused. (Complicated problem but FCC fixed it). They're qualified and responsible. You won't go wrong. Thank you FCC! read more

My family has used FCC for years and we trust them implicitly. They have always been clear and concise about what work should be done to a car, how much it will cost and how long it will take. They have great advice and are a pleasure to do business with. FCC is always my go-to when recommending a mechanic. read more

Agree, I love their first come, first served thing. Started coming here for inspection stickers seven years ago and I never experienced the previous reviewer's gripe about them always finding something wrong. read more

These guys do an awesome job. I love the first-come-first-serve setup with these guys. I never have to wait until another day if I get there in the morning. Very thorough and trustworthy. I would use them more often if I still lived in Gloucester. read more

We have used them for 4 different cars over 10 years for a variety of issues. We have always found them honest (no "unexpected" findings), reasonably priced when we can price compare, prompt, and friendly. This review is based on a lot of experience, not just one grumpy episode like other reviews (or a comment on a "safety check" (no such thing in MA) from a reviewer in Hawaii). read more

Family Car Care is the best!!!! My brother recommended them because he knows the co-owner (occasionally fishes with him lol) and he says they are honest. My brother is a smart guy! I trust in his advice! I have been going to them ever since!!! The best ever!!! read more

I have had nothing but trouble. Last straw was the safety check, they found a "problem" and would not pass my vehicle. I took it to another mechanic to "fix" and they said there was nothing wrong and everything was within the specs. But I had to have them "fix" it anyway. $420 later, I have a car that runs no better and is no safer. At least I know the $420 went to an honest mechanic. read more

Finally started using these guys after having lots of friends recommend them. They are quick, reasonable, and above all, honest. On several occasions they've found inexpensive solutions to problems that could have been costly. Having spent 40 years in heavy equipment, I'm pretty good at spotting nonsense. These guys have been honest and fair. read more

I used these guys for a few years, until I noticed that every time I brought the car in for something they would "put it up on the lift" and look for other things "wrong" with the car. They always managed to find something. Even things that had no problems whatsoever. These guys just like to make money by seeming like they've got your back and are "saving" you from some dangerous disaster. I do not recommend this place. read more

I disagree. Part of the safety of your car is keeping ahead of possible trouble so I would hope that they would tell me if something looks like it might need repair soon, is urgent, or I might want to keep an eye on. I've found them very efficient, economical, and pleasant to work with. read more

These guys are honest, helpful, and they really care about their customers. I moved out of town, but they helped me through many a scrap after I bought a car from a dealership that was less than reputable. If I still lived in Gloucester, I'd be getting my oil changes here. Really decent people. read more

I love these guys...if you have ever been burned by car repair establishments, you can rest your fears with this place. They have saved me so many times. I have a big expensive truck and everytime something goes wrong, I get nervous. Take it to the dealer and they always tell me it is some big repair. They are honest, quick, and skilled. They are a no frills kind of place...very fair, first come - first serve. I have had major repairs here all the way to new tires. I will not go anywhere else. read more

I noticed a check engine light on the way to Gloucester from NYC. Family Car Care was recommended by our bed and breakfast. I was a little nervous but they checked the car, let me know it was not an urgent problem and sent me on my way. read more

We've had our family cars serviced here for years and wouldn't go anywhere else. We've always had fair prices and high-quality work. Work gets done quickly, thoroughly, and always right the first time. Whether it's a simple tire rotation or some automotive mystery, you can trust FCC to do their best by you. Tony, a gem of a guy, is friendly and helpful. Can't beat this place -- we're so lucky it's local! read more