I have been using Joy Cleaners for well over 15 years. The team is kind, courteous and…read moreprofessional. They provide great service and take good care of their customers.

I called and the woman I spoke with was unwilling to do alternations for my husband because of his…read moresize and they were recommended by DXL. Go figure.

These cleaners do a decent job. I have been a bit disappointed with the cuffs on my husband's…read moreshirts having a slight discoloration but overall they are fine. I do not think there are any great cleaners in the area. I have tried others and keep coming back here.

every single piece of clothing i've sent here to be dry cleaned got returned back to me destroyed…read more i don't know what the h*ll she does but clearly she does not care at all about other people's property & disgracefully rushes thru the process. a two piece skirt & top i wore ONCE because it's special & delicate was returned to me falling apart. i also had her do a sewing repair on a different shirt & the very first time i wore it after she repaired it it ripped in the same spot. when i came back a few months later with the receipt she was denying she did the work & that it wasn't her receipt! yes it is it's the same pink receipt you hand out. this place is awful & expensive for no reason. i WILL NEVER return here.

I have used Value cleaners for quite some time. They have always done an excellent job. Recently…read moreI took in an expensive dress to be cleaned. I had it cleaned there once before with no issues, it came back great. This time however, the dress was completely ruined. Needless to say I was very upset, as well as the girl at the counter who said she would notify the owner of the situation immediately. The owner, Vernetta Jones called me back right away. She was apologetic, and it was obvious she felt terrible about what had happened. She took full responsibility for the mistake and offered a reimbursement for the dress without hesitation. It was a 200.00 dress. She turned it in as a claim, and the amount offered for reimbursement was less than the cost of the dress, due to the fact her insurance company figures in depreciation. Vernetta instead wrote me a personal check for the full amount of the dress. This is why I am giving Value Cleaners a five star rating. Although it is very upsetting when something important to you gets ruined, everyone makes mistakes. What matters is how the business owner handles the situation when these things happen. In this day in age there are few businesses to actually stand behind their services, and care about customer satisfaction. You really don't know how good a business is until a mistake does occur. I choose to support businesses whose owners are honest and have the integrity to rectify a situation that puts the customer first. I will continue to use Value Cleaners, and highly recommend them because Vernetta Jones is one of those people.

Dropped off a pair of pants 8/18/17. They demand prepayment, so I paid in full. They were promised…read moreback by 8/21/17. Went to get them once a week for the next 4 weeks & every excuse was given to me......"my driver forgot them, it's a holiday week, we just don't know where they are, what to you expect us to do?" Each time I went in to pick up the pants, the place was empty. I would have to yell or make lots of noise through the place so that the employee "zoraida" the female employee (glasses & multicolored long hair) Could come in off the back stoop where she smokes. The place is dirty, moldy looking and smells like smoke. The owner Vernetta Jones ignored my calls for assistance regarding the matter until I mentioned the pd & BBB in my message. She finally admitted that she lost the pants & said she would write a refund check. Promised the check would " be there this morning". Went to pick up check this morning and "zoraida" said she had no idea what I was talking about. She called the owner, Vernetta Jones, who then began to yell & scream profanity at the employeee, (I could hear her through the phone). The owner then hung up on zoraida(employee). At that point the employee stated that there was nothing she could do and stated that she had a lot of things to do and for me to leave! Don't go! Save yourself the time, money and trouble.

I strongly suggest you not to use this cleaner find an professional and reliable place to take your…read moreclothes. My brother went to pickup his clothes yesterday and they lost 2 of his garments. He paid when dropped off and they had the nerve not to refund the money paid or proposed to pay the items lost. Called the owner of the franchise and he was very rude and wouldn't even talk about the matter. Tried calling him several times and the calls went unanswered. We will be taken the nessary steps to get this resolved. My brother is a veteran and senior. I had him send me over the attached receipt and note. Mr Greg Snowden I hope we can get this resolved I know he lefted his information with your staff and on your phone. Please resolved ASAP. How can your establishment lose customers clothed and you don't give an apology nor offer to paid for their lost

Value, yes Service, no…read moreIf they would just post their actual hours this would be a great business

These are remarkably attentive professionals to whom I have been taking clothing for decades - with…read moreonly the most positive results. Whether it was for laundering business and casual shirts, altering men's suits, removing spots or sending items out for services they do not perform in-house, I have been pleased with both their product as well as their advice when asked for it. I highly recommend them!

This is my absolute favorite dry cleaning service ever. They're always on time and true to their…read moreword and have come in clutch for me multiple last minute situations

I would give this place zero stars if I could. I recently brought my groomsmen's suits to get…read morepressed. When I went to pick them up, I was told that one of them had a rip in it. The rip was in plain site. Mind you these were brand new suits I just took the tags off and carefully looked at all of them before taking them in. We have 1 week until our wedding and were told it was not their responsibility and then they proceeded to laugh in my face. I wouldn't trust them with anything you care about let alone a pair of sweatpants since they would probably ruin that too and proceed to laugh in your face. Don't waste your time and go somewhere else.

really did not want to give one star, the cry cleaning was not clean, food and crumbs were on my…read moresweaters. when I mentioned to the clerk they said "not my problem" I took my items to another cleaner and told them what happened (they were still in the dry-cleaner bags) and they mentioned that I am not the only person that brings items to them to re-clean from prestige

The attendants were both friendly and helpful. The price was fabulous! The reason for only 3 stars…read moreis the terrible attention to detail when putting all 4 pair of pants on hangers. I had to steam every pair because of the way they placed them on the hanger. Items fresh from the cleaners should need zero work! Edit: I'm trying to steam these pants and whatever machine they used has left serious creases in every pair. Maybe more training is in order. Dress pants are expensive and these may be ruined!

They did a great job!! I thought the clothes were fresh and clean and well pressed. the staff was…read morefriendly

The business is a convenient location. The prices are…read moreexpensive and the owner has issues communicating. They gave my cleaning to another person without a claim ticket. There is "no way", I am ever going back to this dry cleaner.

We were given the number for Joy cleaners and alterations by a friend who had the straps taken in…read moreon her daughter's prom dress by the shop owner last week. So I called. The person answering the phone immediately informed me that they don't do alterations on prom dresses after I explained that my daughter needed straps taken in on hers. Huh? Very disappointed and confused. Would not recommend this place to anyone looking for actual alteration service or honesty from an establishment.

I don't like leaving bad reviews for small businesses, especially since I've been a customer for…read morethe past three years. But the last three months have been terrible. I've gotten my towels back still dirty and had to bring them back. Another time, I paid cash because the attendant said the machine wasn't working, then the next morning I was accused of lying about paying the night before. Today I picked up my towels folded but still wet. If they're folded, I'm obviously going to assume they're dry. Yes, I should've checked, but this shouldn't happen in the first place. After years of doing business here, this shows a lack of care and attention to customers. I'll be taking my business elsewhere.

My son's clothes were burned up in a dryer and he was NEVER compensated or even addressed by…read moremanagement other than to be told he would.be hearing from someone. That's been at least 2 years and he's still waiting...sad. So now we have to go outside of the community to get decent service. Do better.