I have been using Joy Cleaners for well over 15 years. The team is kind, courteous and…read moreprofessional. They provide great service and take good care of their customers.

I called and the woman I spoke with was unwilling to do alternations for my husband because of his…read moresize and they were recommended by DXL. Go figure.

Place is clean Lots of machines and open 24 hrs…read more Great place for washing They have vending machines and good music too

outstanding customer service and very clean, however, the music on the tv is so loud, there is no…read morerelaxing or talking to anyone without talking loudly. You ask them to turn it down a little and they get quite annoyed at your request.

I have used Value cleaners for quite some time. They have always done an excellent job. Recently…read moreI took in an expensive dress to be cleaned. I had it cleaned there once before with no issues, it came back great. This time however, the dress was completely ruined. Needless to say I was very upset, as well as the girl at the counter who said she would notify the owner of the situation immediately. The owner, Vernetta Jones called me back right away. She was apologetic, and it was obvious she felt terrible about what had happened. She took full responsibility for the mistake and offered a reimbursement for the dress without hesitation. It was a 200.00 dress. She turned it in as a claim, and the amount offered for reimbursement was less than the cost of the dress, due to the fact her insurance company figures in depreciation. Vernetta instead wrote me a personal check for the full amount of the dress. This is why I am giving Value Cleaners a five star rating. Although it is very upsetting when something important to you gets ruined, everyone makes mistakes. What matters is how the business owner handles the situation when these things happen. In this day in age there are few businesses to actually stand behind their services, and care about customer satisfaction. You really don't know how good a business is until a mistake does occur. I choose to support businesses whose owners are honest and have the integrity to rectify a situation that puts the customer first. I will continue to use Value Cleaners, and highly recommend them because Vernetta Jones is one of those people.

Dropped off a pair of pants 8/18/17. They demand prepayment, so I paid in full. They were promised…read moreback by 8/21/17. Went to get them once a week for the next 4 weeks & every excuse was given to me......"my driver forgot them, it's a holiday week, we just don't know where they are, what to you expect us to do?" Each time I went in to pick up the pants, the place was empty. I would have to yell or make lots of noise through the place so that the employee "zoraida" the female employee (glasses & multicolored long hair) Could come in off the back stoop where she smokes. The place is dirty, moldy looking and smells like smoke. The owner Vernetta Jones ignored my calls for assistance regarding the matter until I mentioned the pd & BBB in my message. She finally admitted that she lost the pants & said she would write a refund check. Promised the check would " be there this morning". Went to pick up check this morning and "zoraida" said she had no idea what I was talking about. She called the owner, Vernetta Jones, who then began to yell & scream profanity at the employeee, (I could hear her through the phone). The owner then hung up on zoraida(employee). At that point the employee stated that there was nothing she could do and stated that she had a lot of things to do and for me to leave! Don't go! Save yourself the time, money and trouble.

My go to cleaners. Nice people and do excellent work on both my dry cleaning and alterations. They…read morehave expedited both when I've requested without blinking! Thank you and love love love!!!

My clothes are always professional dry cleaned and prepared when promised. I left my credit card…read morein my suit pocket. When I returned the next day, it was put in a bag and stapled to my belongings! They are always friendly, and call me by my name. Today was my 40th birthday and he did a dance for me!!!! I go out of my way to go this cleaners!

I don't like leaving bad reviews for small businesses, especially since I've been a customer for…read morethe past three years. But the last three months have been terrible. I've gotten my towels back still dirty and had to bring them back. Another time, I paid cash because the attendant said the machine wasn't working, then the next morning I was accused of lying about paying the night before. Today I picked up my towels folded but still wet. If they're folded, I'm obviously going to assume they're dry. Yes, I should've checked, but this shouldn't happen in the first place. After years of doing business here, this shows a lack of care and attention to customers. I'll be taking my business elsewhere.

My son's clothes were burned up in a dryer and he was NEVER compensated or even addressed by…read moremanagement other than to be told he would.be hearing from someone. That's been at least 2 years and he's still waiting...sad. So now we have to go outside of the community to get decent service. Do better.

These cleaners do a decent job. I have been a bit disappointed with the cuffs on my husband's…read moreshirts having a slight discoloration but overall they are fine. I do not think there are any great cleaners in the area. I have tried others and keep coming back here.

every single piece of clothing i've sent here to be dry cleaned got returned back to me destroyed…read more i don't know what the h*ll she does but clearly she does not care at all about other people's property & disgracefully rushes thru the process. a two piece skirt & top i wore ONCE because it's special & delicate was returned to me falling apart. i also had her do a sewing repair on a different shirt & the very first time i wore it after she repaired it it ripped in the same spot. when i came back a few months later with the receipt she was denying she did the work & that it wasn't her receipt! yes it is it's the same pink receipt you hand out. this place is awful & expensive for no reason. i WILL NEVER return here.

I strongly suggest you not to use this cleaner find an professional and reliable place to take your…read moreclothes. My brother went to pickup his clothes yesterday and they lost 2 of his garments. He paid when dropped off and they had the nerve not to refund the money paid or proposed to pay the items lost. Called the owner of the franchise and he was very rude and wouldn't even talk about the matter. Tried calling him several times and the calls went unanswered. We will be taken the nessary steps to get this resolved. My brother is a veteran and senior. I had him send me over the attached receipt and note. Mr Greg Snowden I hope we can get this resolved I know he lefted his information with your staff and on your phone. Please resolved ASAP. How can your establishment lose customers clothed and you don't give an apology nor offer to paid for their lost

Value, yes Service, no…read moreIf they would just post their actual hours this would be a great business

FYI.... very bad business practices at Main Cleaners on Broadway in Crown Point next to Stracks…read more Dry cleaned a dress after wearing it one time. Upon pickup, a stain was discovered that wasn't there at dropoff. Asked them to dry clean it again. Upon pickup, the stain was much worse and the fabric was beaten all around it. The shop owner said her store didn't do that and she turned away. No reimbursement for the dress or even the dry cleaning. Not even an apology. Lost our business. I've gone there for a few years with smaller issues. I warn others to go elsewhere. Shame on them.

Horrible experience. They overcharged and ruined by dress. Wish there could be a zero ratingread more

The business is a convenient location. The prices are…read moreexpensive and the owner has issues communicating. They gave my cleaning to another person without a claim ticket. There is "no way", I am ever going back to this dry cleaner.

We were given the number for Joy cleaners and alterations by a friend who had the straps taken in…read moreon her daughter's prom dress by the shop owner last week. So I called. The person answering the phone immediately informed me that they don't do alterations on prom dresses after I explained that my daughter needed straps taken in on hers. Huh? Very disappointed and confused. Would not recommend this place to anyone looking for actual alteration service or honesty from an establishment.

I was told by the staff that they are overwhelmed . I had an appointment, but they canceled my…read moreappointment due to them being overwhelmed!!!

Customer service was awful nowhere to sit for an hour and a half just not good if I trusted the…read morefirst suit they wanted to put my party in yea no