* This post is updated on day two with pictures. A dispatcher called me today to ask about my…read moreservice. I explained it was terrible. She stated she was sorry to hear that but that's as far as the call went. She asked me how much I paid. No idea where she was calling from and no attempt to resolve the issue. I have now spent a couple additional hours on this second day attempting to resolve the terrible installation. Most important is that the locksmith stated that the deadbolt didn't require the strike plate on the door frame because "it locked just fine without it". The strike plate is one of the most important pieces of the deadbolt system. It's secured by 4 screws, 2 of which are extra long to make it more difficult to forcibly break through the door. When I checked the second door I observed that the wrong strike plate was installed on that door. ---------Original post below------------ I just had the worst experience. I purchased 3 sets of Kwik Key lock sets with deadbolts including an electronic deadbolt from Home Depot and informed the contractor when he called me after receiving my contact info from the 911 or 24/7 locksmith main number. When the installer arrived, I showed him the lock sets and the 3 doors. he promptly began working on the first door. He didn't explain or comment about any door or door frame conditions or possible lock set compatibility issues. He began to attempt to cut the hole for the deadbolt. After about 10 minutes of using a hole saw on the first door, he stopped and said you have a metal door it will be $250 for this door. no price given prior starting work so I was now stuck with having him continue the work. He really struggled cutting the hole into the door. Metal capped doors are very common so this shouldn't have been a surprise or be difficult. He finally "completed" the electronic deadbolt install and then moved to the second door. I checked the first install door was getting stuck on the newly installed deadbolt and wouldn't open. I called him over to check it out and he wiggled the door and it finally opened. He then stated the door strikes were the wrong type and that he didn't have the tools to recess the door strikes which is a common step with changing lock sets. He also didn't secure the door strike on the door with screws so it was loose and it rattled when the door was closed. I ended up having to get my own tools out (Dremel) and recess the strike plate myself from the door frame on this first door and will have to remove the deadbolt to fix the strike plate on the edge of the door. i then checked the second door and he again comments after starting the door that they were the wrong types of locks. He also appeared to have taken metal cutters or a saw to trim the metal ring that goes around the latch and into the door. these are standard doors and frames. the lock sets were fine. Again, sawdust and metal chips and screws everywhere and he threw away the original lockset without asking. At this point with the first door partially completed (lockset hadnt been installed yet) and the second door that requires additional rework, I said stop. I didnt want him touching anything else and to pack up and go. He repeatedly stated I must pay him $500 for what he stated was two complete doors and he wouldn't leave. I offered $300 with the rationale, not the right tools, no review of the conditions prior to starting the work, sawdust and debris everywhere. Voices were raised and shouting back and forth continued and I finally relented and said I would pay $400 out of duress because he was refusing to leave and wanted to start uninstalling what he partially installed. He still wouldn't accept $400 until I told him I was going to call the business. He then said ok but only if I paid with cash app. Not all banks allow the use of cash app and I had never used it before so after trying 4 of my different bank cards, all of which are not acceptable with cash app, and therefore not being able to pay him via cash app I said there had to be another way to pay. He immediately pulled out the "square" for Apple Pay and said it would be a $50 surcharge to use Apple Pay. I finally got him to leave after paying $400 plus the $50 apply pay surcharge under duress. No receipt. I can't locate the business anywhere, the address linked to payment is a residential address and the name of the payee didn't match the name on the address. All info for 911 locksmith or 24/7 locksmith (it appears both names are used by the locksmith) there is no local company website and the parent website is very vague and there is no way to track it get company info other than using this yelp review. it appears that 911 locksmith and 24/7 locksmith is a nationwide shell of a company with a dispatch service that connects callers to local independent contractors. My specific experience was in northeast Ohio with a "locksmith" aligned with the address on this review.

Terrible advertisement claims Triple aaa affiliated. They came out unlocked my car charged then…read moresaid $175.00 for the service. I said it's under Triple aaa and driver said they don't take Triple aaa. VERY misleading and false advertisement.

Great service all around. I will recommend to everyone! Fast…read morefriendly and professional

what an amazing person! helped me out with a problem with my locks before enjoying lunch WOW…read more that's customer service, the best ever! bless you

Trusted local company that does great work for a reasonable price. The crew is professional and…read morevery efficient. A garage roof can be done in about 2 hours.

I credit Colony for using a fantastic sub-contractor. Scott, is a hard and conscientious worker who…read morepays very close attention to detail. We couldn't be more pleased with his work. Colony supported him every step of the way. After a bumpy start, Colony and Scott proved to be a great combination. I would highly recommend them.

The price was good. They provided excellent speedy service. You can't go wrong using this company…read more I highly recommend.

Garfield 1-2323 provided me with a very competitive estimate to re-roof and make some repairs to my…read moregarage. The service call by Nick was professional, thoughtful and solution oriented. I am familiar with this company as it has been in my neighborhood for many, many years. I believe that you will get, as I did, a very honest and competitive estimate for your job.

Inflated prices by over 600%, insisted on me paying for materials and half of labor before starting…read morebasic repairs, handyman work. After being under severe stress to get my repairs done, and before getting estimates from other subs, I reluctantly agreed to Zelle him money for "materials and some labor". Thankfully, before he started, I had another estimate with a more reliable contractor who went ahead and purchased the materials and send me a photo of the receipt. David's "materials costs" were $600, per his proposal and $800 for labor. The better contractor showed a receipt from Lowes for $70 for ALL MATERIALS!! Additionally, the contractor I went with only charged me $400 for labor!!! I immediately requested a refund from David, which he agreed to. Two days later, no refund. I texted him a few times, didn't hear anything back. I even texted him this review, no response! I will now have to file a claim with my bank. He is a total ripoff artist, liar and hounds potential clients until you agree or block him. DO NOT HIRE HIM!! BEWARE! He did no work and isn't willingly giving me my money back! $800!!!! Crazy. He shouldn't even be on Yelp.

I would not advise hiring him. He's very persistent in asking for your business because he needs…read morethe money. Once he started my project he would ask for more money before he finished portions that we agreed to. Save yourself the headache.... KEEP LOOKING, he's not it. If you need a sign here it is. He's not licensed, he'll get it done but his work is sloppy. You will have to pay someone else to fix his mess ups.

Outstaning team and concrete work. Always super professional. Went above and beyond when fixing our…read moresidewalk. These are the first folks we call when needing concrete work.

Romanin came highly recommended on NextDoor. As soon as I met the owner, I knew exactly why. My old…read moredriveway was torn out and meticulously framed on Monday. I can already see how awesome it will be even though they won't be pouring it until tomorrow. This is a local family business that you can trust to do an amazing job. I don't often rave about local business but I really want to let other potential clients that this one is fantastic!

Super knowledgeable. I was assisted through the entire claim process with ease. A big weight lifted…read moreoff my back not having to go back and fourth with insurance

Had nextgen replace my roof and gutters this spring haven't had a leak or shingle come off with all…read morethe winds so glad i chose them to fix my roof

Jack did great work, at a fair price, and was responsive to my texts and calls. I was in a pinch,…read moreand he came through for me. Really appreciate it!