* This post is updated on day two with pictures. A dispatcher called me today to ask about my service. I explained it was terrible. She stated she was sorry to hear that but that's as far as the call went. She asked me how much I paid. No idea where she was calling from and no attempt to resolve the issue. I have now spent a couple additional hours on this second day attempting to resolve the terrible installation. Most important is that the locksmith stated that the deadbolt didn't require the strike plate on the door frame because "it locked just fine without it". The strike plate is one of the most important pieces of the deadbolt system. It's secured by 4 screws, 2 of which are extra long to make it more difficult to forcibly break through the door. When I checked the second door I observed that the wrong strike plate was installed on that door. ---------Original post below------------ I just had the worst experience. I purchased 3 sets of Kwik Key lock sets with deadbolts including an electronic deadbolt from Home Depot and informed the contractor when he called me after receiving my contact info from the 911 or 24/7 locksmith main number. When the installer arrived, I showed him the lock sets and the 3 doors. he promptly began working on the first door. He didn't explain or comment about any door or door frame conditions or possible lock set compatibility issues. He began to attempt to cut the hole for the deadbolt. After about 10 minutes of using a hole saw on the first door, he stopped and said you have a metal door it will be $250 for this door. no price given prior starting work so I was now stuck with having him continue the work. He really struggled cutting the hole into the door. Metal capped doors are very common so this shouldn't have been a surprise or be difficult. He finally "completed" the electronic deadbolt install and then moved to the second door. I checked the first install door was getting stuck on the newly installed deadbolt and wouldn't open. I called him over to check it out and he wiggled the door and it finally opened. He then stated the door strikes were the wrong type and that he didn't have the tools to recess the door strikes which is a common step with changing lock sets. He also didn't secure the door strike on the door with screws so it was loose and it rattled when the door was closed. I ended up having to get my own tools out (Dremel) and recess the strike plate myself from the door frame on this first door and will have to remove the deadbolt to fix the strike plate on the edge of the door. i then checked the second door and he again comments after starting the door that they were the wrong types of locks. He also appeared to have taken metal cutters or a saw to trim the metal ring that goes around the latch and into the door. these are standard doors and frames. the lock sets were fine. Again, sawdust and metal chips and screws everywhere and he threw away the original lockset without asking. At this point with the first door partially completed (lockset hadnt been installed yet) and the second door that requires additional rework, I said stop. I didnt want him touching anything else and to pack up and go. He repeatedly stated I must pay him $500 for what he stated was two complete doors and he wouldn't leave. I offered $300 with the rationale, not the right tools, no review of the conditions prior to starting the work, sawdust and debris everywhere. Voices were raised and shouting back and forth continued and I finally relented and said I would pay $400 out of duress because he was refusing to leave and wanted to start uninstalling what he partially installed. He still wouldn't accept $400 until I told him I was going to call the business. He then said ok but only if I paid with cash app. Not all banks allow the use of cash app and I had never used it before so after trying 4 of my different bank cards, all of which are not acceptable with cash app, and therefore not being able to pay him via cash app I said there had to be another way to pay. He immediately pulled out the "square" for Apple Pay and said it would be a $50 surcharge to use Apple Pay. I finally got him to leave after paying $400 plus the $50 apply pay surcharge under duress. No receipt. I can't locate the business anywhere, the address linked to payment is a residential address and the name of the payee didn't match the name on the address. All info for 911 locksmith or 24/7 locksmith (it appears both names are used by the locksmith) there is no local company website and the parent website is very vague and there is no way to track it get company info other than using this yelp review. it appears that 911 locksmith and 24/7 locksmith is a nationwide shell of a company with a dispatch service that connects callers to local independent contractors. My specific experience was in northeast Ohio with a "locksmith" aligned with the address on this review. read more

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Terrible advertisement claims Triple aaa affiliated. They came out unlocked my car charged then said $175.00 for the service. I said it's under Triple aaa and driver said they don't take Triple aaa. VERY misleading and false advertisement. read more

I lost my car key when it fell off my key chain. I looked for it over a few days and when it was clear I wouldn't find it, I called 911Locksmith. They were at my house within an hour of my call and handed me a replacement key within 20 mins. of that--at a very reasonable price. That's great service! read more

I totally agree with Amy K., the previous reviewer. Ben was wonderful to work with. He responded quickly and kept us updated as the evening progressed as to how long it would be for service. He was courteous, knowledgeable and gave us options as to the best way to get into our locked apartment. Once Ben was able to work with the front door lock, he also examined the side door locks and made great recommendations as to which locks work correctly and which need to be replaced. Ben made the whole experience positive. read more

Omg last minute call 2 companose both call back Ben was closer and more reasonable came got the job done in less than 30 minutes I would truly be using them again if needed. All smiles Thank you so much! read more

Ben from 911 Locksmith is a true hero. I had new keys made for my front door and one of the keys got stuck. I googled various ways to get my key out but nothing was working. Ben arrived at my house in a timely manner and managed to get the key out of the lock in no time at all. I am really appreciative of their fast and reliable service. Thank you so much. I will recommend this place. read more