Easy to make reservations. Always clean We stay at a Best…read moreWestern when ever available in our travels

Approximately a week before I booked a room at the Best Western Newberry in La Pine Oregon, I was…read morenotified that my cousin was in ICU in Bend- to say this was shocking would be an understatement. I rushed to Bend to be at her bedside, she was only 51, and sadly she passed three days later. I drove approximately 200 miles home to pick up my husband and son and put together a few things. Also I booked a room with Best Western Newberry because I needed to go back to La Pine for an impromptu funeral for my cousin. Once I checked into the hotel and I had seen the room I was given, I was appalled! I then requested another room, but I was informed there were no available rooms, except for possibly one that wouldn't even be open until Thursday at 2, but I would have to be out by 11, then move again to a another room that would possibly be open on Friday at 2. You can see by the attached photos unsafe exposed ducting, wires, window screen and not mention the dirty moldy stall shower. The air conditioning unit sometimes worked and I did call the front desk to asked for maintenance. I was informed not to adjust the thermostat, there were problems with the unit and it would freeze over. Therefore it was either hot in the room or freezing. I could not even open the window to cool the room off due to window screen being so damaged that insects or whatever could get in and also I was concerned for my family's safety. The Wi-Fi was horrible! Completely unstable, it continuously dropped, I would have to re-login so often that I actually memorize the login and password. The Wi-Fi could not even support my own logged in channels on the TV. I was so fed up. I just used my own data so my son could watch shows and our cell phones could have internet. There were no power sources near the bed whatsoever so charging our phones, etc., was ridiculous. I truly did not feel safe in the room with all the issues, especially the exposed wires. Unfortunately, I felt had no other choice but to stay in the room I was given. I had to be in La Pine. I called the hotel and spoke with the manager after we checked out and got home. The hotel manager stated that the room that I thought I booked was misadvertised on the Best Western Newberry hotel webpage and I was actually booked for ADA room. Shel also stated that I should have expressed more of the issues with the room during my stay and because I did not she could only offer me $100 or $150 gift card towards another stay with best Western Hotels. I respectfully declined. I truly don't understand what difference it would have made for me to express "more of the issues" with the room, also not to mention I would hope that a guest who actually needed a ADA room would not have to accept the accommodations that I was given as their only choice. I would think at the very least some form of courtesy notice from the hotel explaining the condition of the room prior to my stay would have given me a choice to change the room or even upgrade before the hotel was completely booked. I was under complete distress and did not want to cause any other conflict that may have resulted in no place for my family and I to stay for my cousin's funeral. I chose Best Western hotel because I am a Best Western member and for over $700 for 3 nights I could depend on Best Western for decent room during this devastating, heartbreaking tragedy. Unfortunately this was not the case. Please check double check and even reconsider your stay with Best Western Newberry in La Pine Oregon

We stayed here one night on our way through town on a 10 day road trip…read more Our room was great! Very nicely kept, updated, and had everything we could have possibly needed. The furniture is very nice, the bed was very comfortable, the electric fire place kept us warm through the night and we loved the rustic feel of the entire place. Even the bathroom is nicely updated and spacious with a great shower. The lodge sits in a nice neighborhood a little off the beaten path. Town is a quick drive away if you need to stock up on anything, find a restaurant, or stores. There is a small fridge available in the rooms. There is a common area with a hot tub and a grill that can be used but we didn't check out that area so I can't give it any rating with my review. The owners of the lodge also have the MotoFantasy business at this location if you'd like to rent a motorcycle to tour around on. We got a chance to look at some of the bikes, and chat with one of the owners, but didn't have time on our trip to rent a bike. Our only complaint was how loud the noise is from others staying in the lodge. It's not that the neighboring people are intentionally being loud. The lodge itself just has a very hollow sound throughout and isn't set up to soften the noise coming from other rooms. We could clearly hear others talking, phones beeping and ringing, TV, doors opening and closing, others showering, toilets flushing and just general walking and moving around. It made for a loud evening & morning. We left pretty early due to this. Overall, we enjoyed our visit to the area. It's a very nice lodge and an awesome place to check out the motorcycles. Just bring some ear plugs for a good nights sleep.

We stayed in the "Fall Suite" for a quick Saturday get away. I couldn't find our check-in email so…read moreI called and Gloria, who was incredibly sweet, confirmed our stay and even texted good directions. We were met by the cleaning lady as we arrived. I didn't catch her name but she was very friendly. She asked if we needed anything after doing a quick scan of our room and even went to see if she could find decaf coffee for us. Which speaking of coffee, its a real coffee pot with real coffee! Not just the pods. Some stir sticks would be nice. Our two good sized dogs had plenty of yard to run around (we made sure to clean up after them immediately each time). The room was clean and cute. We did move the furniture around to suite us better. The chair sits in front of the couch due to it being a small room. It still worked perfect for us. We sat on the couch and used the ottoman to play cards and dice while we watched a Halloween movie. The gas fireplace in the corner was a nice touch. It was a super cozy evening! There are two adjoining doors on either side of the room if you had friends or family in other rooms. The refer is a good size for drinks and snacks. The bathroom is big with a big walk in shower. Easily fit 2 of us. It did take me several minutes of messing with all the knobs to figure out the shower. The water pressure was just OK. The temperature knob was very touchy... quickly went from warm to hot. Check in and out was super simple. I sent a text to Gloria and she was quick to respond. I am giving 5 stars, even with the minor issues, because overall it was a great stay and we will be back for sure!

On a recent trip to Bend, the event I attended was hosted at the Sunriver Resort and what a…read morebeautiful spot to spend some time! It was at the tail end of winter, with cold nights and wet days. Rooms have gas fireplaces, with outdoor seating and porches for warmer weather. Checkin was great in the main lodge. They had many friendly employees. There's a bar and restaurant here that I didn't have time to visit! The grounds have paved trails all over, with quick walks or bike rides to restaurants, bars, and outdoor activities. They have a free shuttle that can get you around to places quicker too! My room was gorgeous, with high ceilings, wood, and soft decor. The bathroom was very modern and comfortable. Worth the cost. Another place I really wanted to visit was the indoor heated pool area that looked amazing. Maybe next time! For the event we had catered amazing meals of local produce and meats, so many flavorful items. The event spaces all have a lodge feel to them as well, comfortable. I highly recommend staying here for a few days if you're in the area.

Buyer beware!!! We are a family of 5 who planned a vacation at Sunriver Resort and had to pay for…read moreit prior to going. Unfortunately, we could not go due to the fires and severe smoke in early August. It cost us a lot of money and were surprised that they would not give us a credit or anything. Very disappointed! Had they offered us something, it would be an improvement. To rate this experience, I give it a zero!

Reasonably motel room rates. Rooms are small and offer a lot. The staff working the motel are…read morenice and responsible. Rooms are clean and found no bed bugs or any other insects. During my stay at the motel and my opinion of other guests. All guests manners and social etiquette acceptable, so no low life's or people with uncomfortable stare present. If you like an inexpensive motel that is not relative to conditions or irresponsible guests , then this motel will suit you just fine. Motel nice for brief stay(s).

The most HOSPITABLE LODGING that we have experienced in our 32 day roadtrip. The owner, Brian…read morecould not have been more honest, gracious and helpful. Privately owned, not Corporate, and it shows.

Stains all over the rugs, dust and dirt on the chairs, and body hairs on the sheets. This place…read moreneeds a renovation starting with the cleaning staff, if there is one? Overpriced for what you get.

Even though the staff was very courteous and helpful, the rooms left much to be desired. The remote…read morecontrol buttons were covered in gunk. There were stains not only on the bedspreads, but on the mattress and box springs as well.

It's overall a cool place to stay. Gives off 90s vibes but the tvs are not that good. I suggest…read morethey upgrade them to something easier. Also the WiFi sucks T.T

Stayed here 8/24/20 like the 2 bedroom apartment units with full furnished kitchens. Has a lot of…read morestorage space in the units for extended stays. Themed units, a block off Hwy 97 so not much street noise. A diffident return when in Southern Oregon.

BEWARE OF BED BUGS!!!!!!!…read more If you want to contract bed bugs and have to deal with horrible itching and pest control for DAYS, then stay here. If not, then STAY FAR AWAY!!!

Keep on traveling, They are not pet friendly unless your dog will fit in your purse and stay in…read moreyour purse, we booked ahead thru booking.com (won't do that again) when we entered it was into a hostile environment almost shouting they were supposed to call ahead (booking.com), news to me! I told her we had a conformation number, she asked how much the dog weighted, then gave us a lecture about what a mess dogs make and how hard to clean their hair off and that it would be an extra $35.00 for the dog , we were discussing wether we were going to stay, (tired from long drive) I told her we would stay but we we Not happy, she then told us we couldn't stay because we would leave a bad review! Hahaha was going to do that no matter what! Definitely No Happy place here. P.S. Booking.com just routes you back to hotel desk for everything.PLEASE had enough of them when we walked out the door, Keep driving to next town! We did find last minute accommodations, the dog was happy!. This was the only nasty spot of entire vacation not bad odds!

What a blessing!! After traveling from Idaho with our 3 dogs, having car trouble the entire way, we…read morestopped in to call it a night. The gentleman was so nice, so accommodating, and accepting of the dogs. The room felt just like home! A king size sleigh bed, a high top table and 2 bar stools, awesome nightstands with table lamps on each side. The bathroom was fair sized, and plenty of room outside the bathroom for all your extras. A fridge/freezer and a microwave. I loved the bench right outside the front door. If you're a smoker, there's even a can of sand for your cigarette. The convenience of the BigFoot Tavern right next door and the Mohawk restaurant across the street made it even better! All the conveniences, at an awesome price. Don't underestimate this place. Definately worth the stay!!!

If You're Expecting to find Pleasant owners that accommodate all travelers and a Whimsical scene…read morethat is refreshing after a long road trip I hate to break it to you but they are no longer the owners. Unfortunately the new owners care less about the community have a record of using animals and the disabled and only care about the money you're going to dish out to them the motel is currently for sale

This was our second stay at FivePine Lodge & Spa, and it was every bit as memorable as our first…read more We came for a long Memorial Day weekend to meet up with friends and unwind, and FivePine delivered exactly what we were looking for: a peaceful luxury retreat in the middle of the forest. The cabins are spacious, beautifully designed, and filled with thoughtful, high-end touches. We always try to book one along the edge of the property facing the trees, and the views never disappoint. Waking up to a forest instead of a parking lot is hard to beat. The bed is exceptionally comfortable, and the bathroom is better than most luxury hotels, with a separate water closet, a large shower, and a deep soaking tub that fills from the ceiling. Beyond the cabins, the entire property is designed for relaxation. There are walking trails throughout, a welcoming lodge with plenty of space to gather, a well-maintained pool, and extensive grounds that encourage you to slow down and enjoy the surroundings. One of our favorite things about FivePine is its location. It's an easy walk into downtown Sisters, which meant we could start our mornings with a stroll to Sisters Coffee and a visit to the local bookstore before heading back to enjoy the rest of the property. The lodge also has restaurants, a movie theater, and a spa on site, which I've reviewed separately. I could keep describing it, but honestly, the photos tell the story better than I can. If you're looking for a place to disconnect from the noise and reconnect with nature without sacrificing comfort, FivePine is a wonderful choice. Will we be back? Absolutely. It's quickly becoming one of our favorite getaway destinations. If you found this review helpful, give it a like so it can help others too.

Beautiful hotel, great for families. We are local but wanted to do something fun to celebrate a…read morebirthday. The cabins are large, offerings plenty of space for our family of four. The beds are comfy (I even bought the sheets) too. Staff was friendly and fast with service. The vibes are also very "forest"...you're in the trees but can also call for champagne. They have bikes and it's also an easy walk to town. Breakfast was also super easy and good.