First visit with the goal of getting a new dentist. I found the entire set up very informative and professional. The staff goes out of their way to be friendly. I didn't exactly understand what all the high tech being in house can accomplish but it was nice they wanted new patients to see how up on things they are. The appointment went about how I expected. They took their time getting a base line for my dental needs moving forward. Made me feel like they wanted to be doing the best for what I needed. To those saying they hard sell - I found that wasn't the case at all. They brought up options but never once pressured anything and are wanting to go once step at a time in the areas that need more urgent attention. The post appointment conversation explaining insurance coverage math vs out of pocket was clear and easy to follow. Very happy and look forward to being a new patient of theirs. read more

I recently started working part-time due to carpel tunnel from my full-time job. I got divorced and had to go on Medicaid which I am extremely sensitive about. The office manager announced in front of a crowded lobby that I could not be seen due to that. I have never felt so embarrassed. I have funds to pay out-of-pocket, but will never be back there. read more

I really wanted to like this place because of the convenient location, but after a few bad experiences I've decided to go elsewhere. They were constantly upselling something and when I finally gave in to replace a crown, it never felt good. I had to get it replaced by another dentist less than 6 months later. I would not recommend unless you're only going for a cleaning which is hard to mess up. read more

I have experienced extreme anxiety with dental appointments. At my last appointment I had an anxiety attack in the parking lot of Highland Ranch smiles. I let the girls up front know. Without any compassion they let me know that Dr. Michelle Haynes was unwilling to work with me and they needed to cancel my appointment. If you have anxiety at all, this is not the place for you. I hope to find a more compassionate dentist soon. read more

Highlands Ranch Smiles - Staff t Highlands Ranch Smiles. - General Dentistry Near Me - Highlands Ranch, Colorado

I went in as a new patient for a consultation and cleaning. After receiving the proposed treatment plan in the amount of $2,310 I asked for a general cleaning and was refused. Was told I had to accept their treatment plan and would not discuss any other procedures. Went back to my previous dentist to review this proposal and was told the treatment plan was not necessary. VERY DISAPPOINTED. Felt like a scam. read more

I really want to give them a better rating but after a few trips to this dentist I think I'm done. First, they told me I needed to replace a filling when my last dentist told me I didn't. After convincing me I should, I did. A few months later I had a hairline fracture on the same tooth. They denied that could have happened as a result of the filling replacement. Maybe it wasn't, but according to a simple google search other dentists would say different. When I was getting the cap on my tooth, the assistant was very rude. I kept telling her she was gagging me. At one point, she started huffing and puffing that she couldn't get scans of my tooth and it was eating into her lunch break. It was unfortunate as I definitely didn't want to be there either but to be treated that way because I gave her some feedback was concerning. In any case, I don't think this place is for me. read more

I have been a customer at this practice for several years. Today was my last visit. I was there for regular cleaning and xrays, no flouride, no insurance. Apparently, they think pretty highly of themselves as the bill came to $161 for xrays, $135 for cleaning, and $74 for a three minute eval from not even my regular dentist. The total was $370.00, again without insurance - which is absolutely absurd. And finally, when trying to schedule my next cleaning (I go twice a year) I was told they had nothing available for 8 to 9 months and their practice was so large now they simply could not get me in at all in June or July which was 7 months out. I must admit though, they are good. But do yourself a favor-find a smaller dentist that cares about keeping customers and charging fair prices. I'm done with HR Smiles. read more

Bad experience for a potential new patient- sign up for an appointment then when I don't immediately confirm a text I didn't know I was going to get, they give my slot to someone else and tell me the next appointment is a month out. read more

Highlands Ranch Smiles - General Dentistry Near Me - Highlands Ranch, Colorado

This is a very professional office with the latest equipment and care. They have really helped me feel at ease with periodic check ups, a new crown, and Invisalign for my daughter. Highly recommended! read more

Beyond INCREDIBLE!!! From the moment you walk in the door to the time you leave is AMAZIN!!! You are told what is going on every step of the way...whoever does the hiring should get a huge raise!!! Along with the staff the dentist make you feel comfortable with the whole process...lastly it may be a small thing but to me it is a BIG thing...Everyone has a smile and brightens your day... I would recommend them to anyone who needs a dentist! read more

All the stuffs were super friendly and welcoming! They all had beautiful smiles! Dr. Smith was incredibly knowledgeable, explaining the entire treatment to me in details and addressing all of my concerns. I would definitely recommend it to all of my friends and families! read more

Went to the trouble of downloading Yelp to improve HRS' rating. I've had a somewhat life-changing experience here compared to previous dentists. Cannot stress how much I recommend Highlands Ranch Smiles. Everyone is entitled to their own opinion and experience but mine is 5/5z read more

I was feeling sensitivity in one of my teeth and suspected that my filling had fallen out or was loose. Dentist did not believe me / didn't see anything wrong with it. She sent me on my merry way after explaining some not-helpful things to me abt why I might be experiencing random pangs. Since then, the sensitivity has just been getting worse to the point that it freaking hurts to floss that tooth. Not impressed by this dentist at all. Going to go somewhere else. Also parking sucked here because the gym next door- I had to circle around looking for a space for 15 minutes. read more

We are new to the area and my older son needed an expander (we also needed a local dentist for cleanings). I Called around and what really sold me was how helpful and kind the person on the phone was. They listened, answered my questions, and were super helpful. After coming into the office, Dr. Haynes was amazing. Excellent, first impression (and every time thereafter). We are very happy here and would highly recommend them. My husband has used them as well, and was also happy. read more

I was thrown off by the 3.5 star rating this dental office had, so I investigated further looking at the 1 & 2 star reviews. In short, disregard them, they're some of the stupidest reviews I've read and because of dopes like that using Yelp, it really gives good places a bad name. I'm a transplant from Philadelphia/South Jersey and have always have a fear of dentists. It's odd because my grandfather was a very well known dentist in Philly, and after him I've only been to two other dentist over 30 years. When I lived in LA I would schedule my dentist appointments around when I was flying back East, that's how crazy I am. So moving to Colorado gave me some trepidation about finding a new dental office. This office comes highly recommended by a close family friend, and if you look at their Google reviews, they have a 5 star rating with over 500 reviews. Please don't even consider the low reviews, they're obviously from people that are scorned or just plain dumb! This practice is fantastic! I first met with Dr. Haynes, then Dr. McCabe, who went to Temple Dental, the same school as my grandfather, and one of the best in the country. Dr. McCabe performed an extraction on a broken tooth, and let me tell you, it was done in less than 10 minutes and I didn't feel a thing! I'm not bullshitting, absolutely nothing. They provide Nitrous for patients that request it, they were extremely thorough in explaining everything that would happen and what I would be getting after the area healed. Everyone was extremely nice and personable, and again, everything was pain free. Which to me is one of the most important aspects of going to a dentist. I highly recommend Highlands Ranch Smiles and I'm very lucky to have found my new dentist office in Colorado. Check them out! read more

After seeing my x-rays when I was in for routine cleaning & check-up, I was told I needed a crown on a tooth that had an old filling. So Michelle Haynes did the crown and I paid my portion of what I was suppose to owe. But now, I receive a TEXT stating I owe an additional $380.00. So I called my insurance and was told that my x-rays did not support the need for a crown. From the x-rays sent in with the claim, they determined by both their expert dentist and a third party dental expert, that all the tooth called for was a three surface filling, so that was all my insurance was going to pay for. When I called and talked to the girl at Smiles, she said there really wasn't anything she could do. When I explained I have never had a crown denied before at my last dentist, she actually stated that they see a lot of claims denied for this same reason. I told her "That's Alarming". My insurance rep advised if they or anyone recommends a crown to have the x-rays sent to them prior to having it done. Advise I will surely heed. read more

Best dental office I have been to. The staff is so friendly. Anytime I have chipped a tooth or have an urgent need they accommodate me. I have been incredibly satisfied here! read more

Do NOT trust them!! I had 2nd and 3rd opinion done based on their Xrays their plan for me which included 7 expensive treatments. The two separate dentists saw no reason for these services based on the same xrays from Highlands Ranch Smiles. What a joke! I did 3 fillings with them mistakenly and their price was 75% more than the other two dentists I saw with insurance coverage. Both dentists agreed, based on highlands ranch smiles xrays (which is had sent over) before these fillings were done showed no concerns for any fillings in the 3 they did. Highlands ranch smiles also said I needed a root canal and wanted to send me to another specialist and then back to their office for a crown.. Come to find out there was no need for a root canal on this tooth both other dentist told me this. It already had a root canal and the crown broke so it just needed to be replaced. I wanted to get a second opinion because I just didn't get a good feeling from these woman, always trying to sell you something when you come in. Seemed untrustworthy. I'm happy I got another opinion. Additionally, I want to relay that I never told either of the two new dentists of the diagnosis I received from highlands ranch smiles until after their recommendations. And both dentists had the same recommendation for me, one filling and one crown. Highlands ranch smiles recommended two root canals and crown, and 4 fillings!! So glad I did my research. Highlands Ranch Dental is like a shady mechanic and they are much more expensive than other places. They try to woo you with gifts and cards but that's their way of making you feel like they really care. DO NOT trust them. read more

Love this place! My whole family goes here! Staff is friendly and attentive Always on time with appointment time, read more

Cracked a tooth this weekend and went to Highlands Ranch Smiles to have it repaired. The office assured me they were in-network but when I reviewed the cost estimate for a crown discovered it was twice as much as my last crown. Almost $800 more for the same service. After researching, found Dr. McKeever is actually not in-network with Metlife and can charge whatever she wants. She takes Metlife as a partial payment but does not follow normal and customary charges for my zip code. The office was well maintained and the dentist professional but it is really frustrating to waste an entire morning with a dentist who was not honest. read more

I finally don't dread visits to the dentist anymore, thanks to Highlands Ranch Smiles! I've been coming to this place for about 2 years now and all the hygienists, Drs, and staff are super friendly! The clinic is clean and theirs gloves smell like bubblegum and grape. Like most people, I used to dread going to the dentist. Ever since I've been here, I no longer have that fear. From sealants to fillings, to fixing chips, I've had pretty much all my major dental work done here with no issues and very little pain. Their equipment is very modern and there is very little wait time once you get in. During each cleaning visit, they provide you with a new toothbrush, toothpaste, and floss. I'm a wimp when it comes to shots of any kind and especially ones in the mouth. The staff made my experience super comfortable and talked me through the whole process. A big shoutout to Amy for giving me the most painless shot ever! They also have appointments that start at 5, so it's super easy to schedule into your day! I would recommend them to anyone in the area! read more

I've been coming to Highlands Ranch Smiles for dentistry for over ten years. In the very earliest years, it was a totally different clinic run by a different dentist. Dr. Michelle Haynes took over around 2011 or so, and she has been an excellent dentist for me the whole time. Her practice has grown a lot over those years, too - she now has two other dentists working with her (I've had good experiences with both) in addition to her staff of hygienists and office folks. Everyone has always very professional and friendly. In addition to regular twice-yearly checkups, I've had to have the occasional filling and most recently a crown for the first time in my life. Nobody likes to go through tough dental procedures, but Dr. Haynes and her team make it as pleasant as possible! I was nervous about the crown, but the whole process went really smoothly. A day later, I barely feel any cold sensitivity and no pain. Even though I moved from Highlands Ranch to Denver a few years ago, I keep making the drive back to Highlands Ranch Smiles every six months for my dental checkups. I'm a happy customer. read more

Good dentist practice but it seems like I was always being sold something. Nice doctors and hygienists but felt strong armed a bit when it came to the financial side. I bought a very expensive whitening kit that I ended up changing my mind about but they wouldn't give me my money back. They did credit my account the amount but it left a bad taste in my mouth (no pun intended) and I don't think I'm going to go back. Just make sure you don't get oversold and then change your mind and you'll be fine. read more

I would give this place 10 stars if I could! All my experiences have been excellent there. I had to go back today due to a broken tooth (haven't been there in a few years). They took amazing care of me and made sure I was comfortable and pain free. The extraction of the tooth went quick (even though I was being a baby) and they were so patient and kind the whole time! I highly recommend to anyone looking for a great dentist that you can trust. My teeth are not in the best shape but they never make me feel insecure and they never pressure me into doing something I don't want to do! Love this place!!!! read more

A recent issue of 5280 magazine devoted to metro-Denvers best dentists is overwhelmingly inclusive, and I think anyone who is new to the area or who is considering a different dentist wouldn't know where to begin. Begin here. I have a weekly opinion column and, therefore, I constantly evaluate and judge almost everything, and that includes the professionals with whom I become involved. I have even written a column about my teeth, which have always been a challenge. My hope is that they last as long as I do, and Smiles is intent on making that happen. Periodontal surgery, deep cleanings, an implant, root canals, four cleanings a year, and crowns - it's a long list, and they have done it all, with exceptional dexterity, and something else: their own smiles. If you are looking for "bedside manner," they are unmatchable. My frame of reference in Denver: three prior dentists. They're brilliant. read more

Best dental practice in the south Denver metro! I switched to Highlands Ranch smiles four years ago after dealing with poor quality of care and shoddy results with several dentists in the area. The team at Highlands Ranch Smiles is always professional, their hygienists are friendly, caring, and competent. The dentists here provide by far the best, most professional care, are very communicative, and they do an amazing job of pain management. Each exam results in a recommended treatment program that I can adjust to meet my budget and health needs. read more

These girls had the ball to send me to a collection company for a charge of an appointment that I didn't attend and cancelled a week in advanced, in addition to me finding out that they were charging my insurance and my ex's insurance for a the same cleaning for one of my children , when I confronted their accountant lady she said was a mistake. I'm going to call the insurance companies so they can open some investigations with this practice, in addition to having a lawyer look into this collections charge. This practice is there no caring about you but is all about the money, I left their practice after finding out about the insurance issue and after the multiple harassment sessions I had to go through when checking out after a cleaning. They not only overcharge for their services, but when you are trying to leave their office they stop you and harass you to book other services and is hard to leave. They need to change their name to " HIGHLANDS RANCH PHONY SMILES" read more

Everyone at highlands Ranch Smiles has been amazing! My husband, daughter and I all go there for preventative work and more. I have Invisalign and my husband is getting additional gum work done as well. I'm so happy with my results so far!!! We have been so impressed with their friendliness, welcoming atmosphere, and the time they spend with each of us. Highlands Ranch Smiles is absolutely the place to go for all of your dental needs! In addition, they work closely with their patients to ensure they are comfortable. If you have any anxiety around going to the dentist, I would encourage you to check them out! read more

When our insurance changed over five years ago, we had to find a new dentist office. I am so thankful I found Highlands Ranch Smiles! We have had consistent high quality dental care in an office that has a very friendly staff and is professionally run. Dr. McCabe makes going to the dentist a joy as well as providing the best care to my husband and to me. We have also seen Dr. Haynes with the same great care. I highly recommend Highlands Ranch Smiles for all of your dental needs. read more

I have been going here for many years. I had pretty decent experiences here until today. Today I went in for my 6 month checkup. My hygienist and I were making small talk while she worked on my teeth. I had mentioned I had been living in LA for the past couple months. My hygienist asked if I had a car with my in LA. I told her that I did not, and was okay with that, fine with not having to deal with crazy LA traffic. My hygienist then proceeded to say the following, "Times are changing. This country is going through something right now. People come into this country. And they all have a ton of kids." As a proud Mexican man, I was both deeply offended at the blatant racism and disappointed this hygienist felt it okay to share her disgusting opinion. I never plan to give my business to company again. read more

Third and final visit for my two kids. Went in for a checkup, left with a bill for $600. Hygienist are friendly but I wish they would of discussed pricing prior to checkup. read more

Highlands Ranch Smiles is a great denistry place! Dr. McKeever is my favorite. She is always so nice, friendly, fun and helpful when I ask questions about my teeth. I have used insurance in the past and paid out of pocket in the past. Some of my insurance experience has not been ideal but that is typically because my insurance coverage. The office staff are very helpful in explaining what insurance covers, why and the amount I would owe. I would recommend for people who have insurance and who do not have insurance because it is affordable both ways for a teeth cleaning. My husband got invisiline from Highlands Ranch Smiles. He loved not having braces and enjoyed the simplicity of the process of straightening teeth. Dr. McKeever even took off the buttons on his teeth before our wedding so he would have a perfect smile! read more

I have been going here for a number of years and very good, organized, efficient, good people, the latest equipment and overall the best dentist I have ever had. They now have 3 primary dentists there and a staff that is very well organized and trained Jim read more

Look, we all hate going to the dentist...let's be honest. BUT. Highlands Ranch Smiles makes actually going to the dentist a GREAT experience! The staff is super friendly and welcoming...they even have a gift for you if you are a new patient (hint: it's a travel mug!). They even have a welcome board with the names of all the new patients for the day...so cool! I saw Dr. Lundin and she is the most understanding and sweet doctor! She is patient and easy to feel comfortable around. If you are at all anxious about any type of dentalprocedure, she will make you feel at ease. If you are looking for a dental home, I highly recommend!! read more

Don't come to this office if you don't want to be charged the highest premiums. I will hand it to them that their office is one of the fanciest around. You even get a "free" gift at your first appointment. I can see why! I was told at my initial consultation that I had seven cavities, and I was quoted an enormous amount for my next appointment. I went to two popular dentists in the community to get second and third opinions. Both said I had an extremely healthy mouth and that I had only two minor cavities. At least I got my cleaning, but I am disappointed by the overzealous opinion and the truck full of junk mail. read more

Unfortunately my mother had a very poor experience with this dental group. My family does not recommend these dentists. The overall service was very commercial with extraordinary high prices. The overly nice customer service turns cold and unhelpful once a patient starts to have trouble with the dental services they provide. read more

Went for a cleaning, was told they took my insurance, I had confirmed it with staff before I went back for my appt. Couple of weeks later I get a bill and am told I was not covered under insurance. I offered to pay the amount they would have gotten from insurance, they declined and are charging me over twice that amount. And now threatening to send me to collections. Beware of Shady/ Deceitful business practices! read more

Went to Highlands Ranch Smile this morning for a cleaning and checkup, the hygienist insisted for me to do a deep cleaning or else she wouldn't clean my teeth at all! This is something I never heard of....refusing service! I left without the cleaning! I'm going to report this to the Dental Association and Goggle review. Also, wrote on Nextdoor newsletter and getting a lot of response! Do not go there! Is a big operation and they need the $$$$$$ to support the staffing! read more

They canceled my appointment that I had been waiting for over a month to have my teeth cleaned because I didn't call within 48 hours to confirm it. That is absolutely ridiculous! I will take my business elsewhere. read more

Dr. Haynes and her staff have been so supportive of my care. During my fight with cancer, my oral care was top notch! I never had sores and we were able to time appointments appropriately. Dr. Haynes and her staff even went further by donating a meal for our family. While it's a growing practice, I still feel they value relationships and personalized care with their patients. read more